Able Carers (York & Harrogate)

1A Haxby Shopping Centre, Main Street, Haxby, York YO32 2LU
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9.3 8 Reviews
  • Able Carers (York & Harrogate), York
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Able Carers Ltd

Person in charge

  • Tracey Smith (Manager)
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Able Carers (York & Harrogate) Reviews (8)

9.3

Able Carers (York & Harrogate) has a Review Score of 9.3 (9.293) out of 10, based on 5 reviews in the last 2 years. Over all time Able Carers (York & Harrogate) has 8 reviews.

Overall Experience

  • 8
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  • 0
  • 0
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Date Published

8
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0
5
3

Review from Julie G (Partner of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

More than satisfied with the care my partner receives from Able Carers, the carers are really nice and supportive to my partner's needs they treat him with the utmost respect, any issues and the manager is only a phone call away.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D D (Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client for about a year the service provided by these carers well let's just say to say they are kind professional and caring does not do them credit I would recommend them to anyone that needs their service.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from C B (Power of Attorney of Client) published on 6 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Able Care are kind and considerate and very accommodating in regards to the person they are caring for.
Nothing is too much trouble when the needs change in regards to the service user, if we ring and update them in regards to their needs.
The staff that make the daily calls are pleasant and polite
and nothing is too much trouble to them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Robert L (Son of Client) published on 6 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have met a number of the staff from Able Carers, when I have been visiting my elderly mother, and they are all amazingly caring and treat her with the utmost respect and kindness. They are all very professional and friendly, and my mother is always pleased to see them.
Requests for extra care, etc.
have always been dealt with efficiently, and it gives me peace of mind to know that my mother is so well cared for and can continue to live in her own home. Thank you Able Carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M C (Daughter-in-law of Client) published on 6 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were great my father-in-law went from someone not wanting carers to looking forward to their visits they came on time and let us know if for any reason they were going to be late the carers couldn’t do enough for him and went above and beyond for him I would recommend them if you're looking
for carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elaine B (Daughter of Client) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the carers, no problems whatsoever. On the rare occasions I have met them (I try to avoid bumping into them in Covid times as Mum's flat is small) they have been very polite and happy to have met me. Mum is very happy. She said today that she has a laugh with the carers. I couldn’t
wish for better carers and I am glad we chose Able Carers.

Reply from Tracey Smith, Service Manager at Able Carers (York & Harrogate)

Thank you for your kind words, we will be sure to pass this on to our care team! We have loved caring for your Mum in this period.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mair T (Client) published on 5 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than satisfied with Able Carers. Every one of the carers that come to me is always very polite and helpful. Nothing is too much trouble. They make sure everything is left tidy, i.e. bedroom and bathroom. I am more than happy with the care I receive. I would recommend Able Carers to anyone.

Reply from Matthew Hanser, Marketing at Able Carers (York & Harrogate)

Thank you for your extremely kind words. It is great to hear that you would recommend Able Carers to other people who are in need of care services!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Debra W (Daughter of Client) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During this pandemic, I have had the peace of mind to know I can rely on Able Carers to visit my mum. The friendly and professional staff have lifted Mum's mood during this difficult time. They keep me informed and are flexible and open to discussion when needed. The care of loved ones will change
over time and using Able Carers has reduced anxiety and helped Mum and I to be more positive about the future. Many thanks.

Reply from Tracey Smith, Service Manager at Able Carers (York & Harrogate)

Thank you for your extremely kind words. We have loved taking care of your mum throughout this difficult time. We will be sure to pass this onto the care team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.293)

Overview of Review Score

The Review Score of 9.3 (9.293) out of 10 for Able Carers (York & Harrogate) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Able Carers (York & Harrogate) is calculated as follows: ( (23 Excellents x 5) + (6 Goods x 4) ) ÷ 29 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Able Carers (York & Harrogate) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Able Carers (York & Harrogate)

What Type of Services does Able Carers (York & Harrogate) offer?

Able Carers (York & Harrogate) offers Home Care.

How many Carers does Able Carers (York & Harrogate) employ?

Able Carers (York & Harrogate) employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Able Carers (York & Harrogate) to verify any information. View our terms and conditions. Able Carers (York & Harrogate) has an Basic Service - more info.