Purely Care

The Old Corner Shop, 26 Cromer Road, Norwich NR6 6LZ
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8.5 21 Reviews
  • Purely Care, Norwich
Purely Care is a home care service based on old-fashioned, family values, carrying out personal care plans that allow clients to feel secure and satisfied within the client's own homes and able to maximise independence.

As well as provision for older people, areas of expertise include end of life, mental health and physical disabilities, Parkinson's, dementia and debilitating illnesses.

Care workers are skilled in practical and personal solutions, with requirements regularly assessed. Care plans are flexible and can be changed on request.

In the 2016 Service user survey, 100% of respondents found Purely Care's care workers effective and caring. 100% said the carers helped them feel safe and secure and 93% said the carers had helped them manage their health better.

Services provided are:

Live-in care in Norfolk and throughout East Anglia,
Daily care visits in Norwich and parts of the Broadland district.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31

These prices are only a guideline, please contact Purely Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Purely Care

Person in charge

  • Elaine Grace (Director)
Total of 21, showing 21-21
8.5

Purely Care has a Review Score of 8.5 (8.483) out of 10, based on 5 reviews in the last 2 years. Over all time Purely Care has 21 reviews.

Overall Experience

  • 15
  • 5
  • 1
  • 0
  • 0

Date Published

21
2
3
5
16
Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by Purely Care so far. Initially an emergency package, the carers could not have done a better job, introducing my brother to a new way of living. Previously cared for my our elderly mother, with just 2 visits a day from a carer, he is now growing in independence and self-confidence
is encouraged as he is and supported by his new live-in carers. The carers themselves inspire confidence and trust and have been very flexible and understanding, indeed, as helpful as they could be. It is a relief to know that my brother is in the best of good hands.
I think the contrast of personalities is also good for him.
The office is very helpful and the changeover was well managed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.483)

Overview of Review Score

The Review Score of 8.5 (8.483) out of 10 for Purely Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.233 for Purely Care is calculated as follows: ( (11 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 30 Ratings = 4.233

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Purely Care is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Oct 2021

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Requires improvement
  • Responsive

    Requires improvement
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (1)

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Meet the Team (2)

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Elaine Grace

Job Title: Registered Manager

Joined: 1999

Elaine has managed domiciliary care services for more than 23 years. She has experience working with disabled children and adults and elderly people. Elaine completed a degree in Arts and Social Sciences with the Open University and has a level 5 diploma in Leadership and Management for Health and Social Care She is a qualified trainer and a "Dementia Friends Champion".

Raffy

Raffy Hardy Pearce

Job Title: Deputy Manager

Joined: 2010

Raffy is the Deputy Manager. She began working for the company in an admin role in 2010. She went on to work in several different care organisations, gaining various NVQs along the way, including a level 3 in Health and Social Care. After maternity leave, she returned to us as a supervisor. She has since completed a level 4 Management diploma and level 5 Management in Health and Social Care.


Raffy loves to get out in the community meet our clients and catch up with the care workers. She is heavily involved in recruitment and often takes new carers out for their training in the community. She carries out assessments for new clients. This involves talking to the client and their family about what they would like help with and which tasks they can manage themselves. From this information, she creates a person-centred care plan.


She then briefs the care workers and gets the care package started. She keeps in close contact with the client and the carers to make sure everything is running smoothly.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Purely Care to verify any information. View our terms and conditions. Purely Care has an Enhanced Service - more info.