Bluebird Care Uxbridge, Ickenham & Hayes

Unit 4 Brook Business Centre, Cowley Mill Road, Uxbridge UB8 2FX
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9.1 19 Reviews
  • Bluebird Care Uxbridge, Ickenham & Hayes, Uxbridge
Bluebird Care Hillingdon is part of one of the nation’s leading home care agencies.They offer a variety of care services for individuals living in their own homes.

Person-centred care is aimed at those who require dementia and Alzheimer's care, live-in care, respite care and palliative care services amongst others.

Services are available in the London Borough of Hillingdon, including areas such as; Ruislip, Yiewsley, Eastcote, Ruislip Manor, Ickenham, Northwood, Uxbridge, West Drayton, Cavendish, Brunel and surrounding areas.
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Care Provided by Bluebird Care Uxbridge, Ickenham & Hayes

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29.95

We offer a unique service of tailored care visits, from 30-minute check-in visits to full live-in support.

These prices are only a guideline, please contact Bluebird Care Uxbridge, Ickenham & Hayes to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Margaret Smith (Manager)

Bluebird Care Uxbridge, Ickenham & Hayes Reviews (19)

9.1

Bluebird Care Uxbridge, Ickenham & Hayes has a Review Score of 9.1 (9.125) out of 10, based on 4 reviews in the last 2 years.
Over all time Bluebird Care Uxbridge, Ickenham & Hayes has 19 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bluebird Care Uxbridge, Ickenham & Hayes
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Total of 19, showing 1-19
Review from Charles A (Son of Client) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care is generally efficient and reliable, but I was particularly pleased with their response to a request that they attend, at short notice, my mother at A&E. She also had to go into hospital again a couple of days later, and once again, Bluebird was responsive and efficient in sending a carer
to accompany her. Her presence was helpful both to my mother and to family members who were too far away to attend and needed somebody on hand to relay information.
Reply from Alvin Osei-Tutu, Director at Bluebird Care Uxbridge, Ickenham & Hayes

Thank you so much for taking the time to share your feedback with us. We're incredibly touched by your kind words and are delighted to hear about the positive experience you and your mum have had with Bluebird Care.

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Review from F M (Son of Client) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As the client's son I am very pleased with the care my mum gets from the carers. She looks more well-kept, she is wearing her pads without complaining. I am more relaxed in myself because I have backup looking after Mum. When I phone your office the staff are helpful and understanding. So all in all
very happy with the service.
Reply from Alvin Osei-Tutu, Director at Bluebird Care Uxbridge, Ickenham & Hayes

Thank you so much for taking the time to share your feedback with us. We're incredibly touched by your kind words and are delighted to hear about the positive experience you and your mum have had with Bluebird Care.
We take great pride in providing personalised and compassionate care, and it's heartwarming to know that your expectations have been exceeded.

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Review from Andrew B (Son of Client) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
On behalf of the family, I would like to thank the team at Bluebird for all of the help looking after our Mum for the last months of her life.
Initially, Mum was reticent about having help in, but the first carer soon put her mind to rest and they quickly built up a close bond. This carer visited
my mum a number of times after she retired and visited Mum in hospital including the day before her passing.
After her retirement, new carers came in and when my brother or I would visit, she would always mention the carers. If there were any issues or questions the team in the office was always very helpful.
Eventually Mum needed a live-in carer, a big change for Mum. However, they very quickly built up a close bond. Although the carer's time was briefer than we hoped, she was very caring with Mum and her daily support in the hospital for the last weeks of her life was invaluable. The team at the hospital mentioned how caring she was.
Great support from Bluebird.
Reply from Alvin Osei-Tutu, Director at Bluebird Care Uxbridge, Ickenham & Hayes

Thank you so much for taking the time to share your valuable feedback with us, we greatly appreciate your kind words and your recommendation. We are delighted to hear that you have had an excellent experience with our staff and carers.

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Review from Hardip A (Client) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are so sweet; they are always ready to help as soon as they walk through the door. The three ladies are truly genuinely caring, and they truly love the job. They are never in a foul mood and are always eager to help in any way they can. I have severe mental health, and at times, I can get
quite moody. The ladies tailored their care to my needs on that day, and they never forced me to do anything but rather encouraged me, which was really nice of them. The manager has always listened to my concerns regarding my care package and has always tweaked my package regarding my needs. The supervisor is so very sweet; she's always been very helpful, and if the manager is unavailable, she steps in and gets things done. The office lady has always changed my calls around at the last minute, which is very difficult to accommodate - never complained; she always thrives to do her very best. I owe the life im living right now to the three carers and office team. They have made my life worth living.
Reply from Alvin Osei-Tutu, Director at Bluebird Care Uxbridge, Ickenham & Hayes

We are deeply touched by your heartfelt feedback and want to express our sincerest gratitude for taking the time to share your thoughts with us. It brings immense joy to know that you've had such a positive experience with our care service and support staff.
Your kind words about our carers and their unwavering dedication to your well-being warm our hearts. We are proud to have such compassionate individuals on our team who genuinely care for our customers. They understand the importance of tailoring their care to your specific needs and providing the support you require, especially during challenging moments.
We are also delighted to hear your appreciation for our manager, who has been responsive to your concerns and continuously adjusted your care to meet your evolving needs. Our supervisor and office team work tirelessly to ensure that everything runs smoothly, even when last-minute changes are necessary. Thank you for entrusting us with your care.

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Review from R W (Nephew of Client) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although we have only used Bluebird Care Uxbridge, Ickenham & Hayes for a couple of months, already we are impressed with their efficiency, organisation, flexibility and caring ethos. My Aunt loves the carer that she has coming to see her. She has found her to be kind, attentive, compassionate and helpful.
Nothing is too much trouble and although we don't use every service on offer, we know that as my Aunt becomes less able, they will be available to fill any gaps and support her wellbeing at home. They provide us with a great and flexible service with experienced and caring professionals.
Thank You.
Reply from Alvin Osei, Director at Bluebird Care Uxbridge, Ickenham & Hayes

We always strive to provide top quality service to every client, and are pleased to hear that your aunt is very happy with Bluebird Care Uxbridge, Ickenham & Hayes! Please feel free to reach out if there's ever anything more we can do for you. Reviews like this give us motivation and help us ensure we provide the best services out there! Thank you again for this great review.

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Review from Jayshree A (Client) published on 21 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to thank the carers and staff for the outstanding support they have given me this year. They have turned my care around from poor to exceptional. From shopping to coffee to hospital appointments, the carers have done more on every occasion. I always recommend them to friends and family.
They have improved my diabetic foot score.
Reply from Alvin Osei, Director at Bluebird Care Uxbridge, Ickenham & Hayes

We're so happy to hear you have improved your diabetic foot score and had a great experience with Bluebird Care Uxbridge, Ickenham & Hayes!
Your review made our day! Our whole team works very hard to keep our customers happy, but can only do it thanks to amazing customers like you.

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Review from D W (Daughter of Client) published on 9 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
On behalf of my mum and our family, I would like to thank the staff and carers for their kindness and care. We wouldn't hesitate to recommend Bluebird Care. The carers were always considerate and caring.
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Review from Michael L (Son of Client) published on 8 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird has been nothing short of brilliant. They have looked after Mum and Dad for the last 4-years, they are both dementia suffers, which comes with a lot of challenges, and the carers are very friendly and helpful. The care is delivered in a professional manner, mindful of the mood swings of dementia
suffers. The management team are very proactive and responsive to any issues promptly, this was very evident recently when Dad went missing for 12-hours; they informed the police, instructed field staff to be on the lookout and helped driving the local area to find him. All the family are truly indebted to Bluebird Care. Thank you. Highly recommended.
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Review from Ann P (Partner of Client) published on 8 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Bluebird agency came to the rescue after my hip replacement, caring for my husband while I was recovering. Then I had to have a blood clot removed, and they helped us out again which was much appreciated. The carers have been very reliable and helpful. He has felt comfortable with them. The admin staff
have been friendly and helpful too.
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Review from Marilyn L (Client) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My care started with Bluebird Care some years ago (about 2016) when I needed care three times a day. I had fractured vertebrae in my spine. With their help, I gradually got more active. Now I have progressed to twice a week. Without their help and kindness, my progress would have been a lot more difficult
to manage.
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Review from Jackie H (Niece of Client) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would strongly recommend Bluebird services to anyone putting a care package in place for a loved one. The team discussed my aunt’s needs with both her and us and swiftly allocated twice daily extended visits to support her in all her personal needs, including medication, emotional support, showering,
dressing and cooking meals. The staff were courteous and caring throughout and were able to adapt to my aunt’s changing needs for more than a year. The organisation of visits was excellent, and Bluebird was so adaptable, fitting in hospital visits if required as well as social outings. In any crisis, Bluebird were available, and they went the extra mile to ensure my aunt always had support. My aunt entered the hospital and unfortunately passed away, but I want to send my heartfelt thanks to all of the team involved in her care. You enabled us to ensure that she could remain in her own home, which was her greatest wish.
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Review from Karen C (Daughter of Client) published on 27 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care workers have made my life so much easier, they cared for my mother as if she was their own, nothing was too much trouble, leaving me messages on my mother’s chalkboard if something didn’t seem right and nice to use the app and see how the visit went while I was at work. Would thoroughly
recommend Bluebird Care.
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Review from Jenny D (Friend of Client) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very impressed by the speed with which a care package was put in place and the help I was given as I had never organised something like this before. The office staff were very helpful and the carers were puctual and compassionate. They were also very flexible and able to react to unforeseen
problems.
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Review from Peter O (Son of Client) published on 31 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used the services of Bluebird Hillingdon since our dad became infirm, calling 4 times a day. They have been nothing short of brilliant, we now couldn't cope without them. The carers really do care what is best for Dad and go out of their way to ensure he is safe and comfortable. Thank you Bluebird.
Reply from Alvin Osei, Director at Bluebird Care Uxbridge, Ickenham & Hayes

Thank you for this glowing reference. We are proud that our carers go above and beyond to make sure all customers and their families are happy with our service.

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Review from Keith W (Son of Client) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 91-year-old mother was a strong-willed and independent woman. She was becoming very frail but was adamant that she wanted to remain at home. This was a challenge given the Covid lockdown.
I read various reviews of care providers and spoke to friends who also had elderly parents receiving care.
I
decided to ask Bluebird Care Hillingdon to undertake an assessment and explain what services they could provide. They visited Mum and described what the care team could provide. There were numerous options and Mum chose two visits a day.
The carers quickly made friends with Mum and she looked forward to their visits and chats. The carers made sure Mum took her medication and checked that she had eaten.
The carers submitted reports which I was able to access through a password protected app.
Unfortunately, Mum had a fall at home and had to go to hospital. She had complications after an operation and passed away.
Bluebird Carers significantly improved Mum’s quality of life.
Reply from Alvin Osei, Director at Bluebird Care Uxbridge, Ickenham & Hayes

Thank you for this kind review. We are pleased that we could make a difference in your mothers quality of life.

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Review from D C (Son of Client) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the service you provide. Your staff are both diligent and caring.
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Review from M T (Husband of Client) published on 26 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the years up to Sept 20 - most satisfactory.
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Review from Nicola H (Daughter of Client) published on 2 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Bluebird's services since 2017 after our mum had a stroke.
We have found all the carers who have looked after Mum to be exemplary and have seen how happy Mum is in their company.
We wouldn't hesitate to recommend Bluebird - they have made a real difference to Mum's welfare and our
peace of mind.
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Review from Peter W (Nephew of Client) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional organisation, administration staff are great, nothing to much trouble, carers s are fantastic, interact well with my aunt and can't do enough for her. Always treat her with respect and take time to speak to and spend while chatting with her, they take her specific needs into consideration.
Takes a weight off our mind.
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Current Review Score: 9.1 (9.125)

Overview of Review Score

The Review Score of 9.1 (9.125) out of 10 for Bluebird Care Uxbridge, Ickenham & Hayes is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Bluebird Care Uxbridge, Ickenham & Hayes is calculated as follows: ( (21 Excellents x 5) + (3 Goods x 4) ) ÷ 24 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Uxbridge, Ickenham & Hayes is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jul 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (3)

Alvin

Alvin Osei-Tutu

Job Title: Director

Alvin has over 15 years of managerial experience in the retail sector. He is responsible for the overall running of the business and is instrumental in making strategic decisions for the company.


Alvin is passionate about contributing to the local community and resolute about revolutionising the culture of care in Uxbridge, Ickenham & Hayes.

Laura

Laura Williams

Job Title: Operations Manager

Inspired by her mother, who remained in the care industry for many years, Laura joined the team in January 2013 initially as a Care Assistant, then Care Manager for many years before taking on the role of Operations Manager.


As Operations Manager, she is responsible for the effective and daily governing of the company - ensuring that a credible service is being provided at all times and to CQC's quality assurance compliance framework.

Tracey

Tracey Naughton

Job Title: Branch Manager

My name is Tracey Naughton, and I am the Care Coordinator for Hillingdon. I joined Bluebird Care in October 2014 as a care worker. I loved every aspect of the job role of helping our customers daily; putting a smile on their faces is priceless! I was promoted to the role of Care Coordinator in September 2019. I get great satisfaction knowing that we deliver excellent care every day for our customers.

Frequently Asked Questions about Bluebird Care Uxbridge, Ickenham & Hayes

What Type of Services does Bluebird Care Uxbridge, Ickenham & Hayes offer?

Bluebird Care Uxbridge, Ickenham & Hayes offers Home Care.

How many Carers does Bluebird Care Uxbridge, Ickenham & Hayes employ?

Bluebird Care Uxbridge, Ickenham & Hayes employs 61 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Uxbridge, Ickenham & Hayes to verify any information. View our terms and conditions. Bluebird Care Uxbridge, Ickenham & Hayes has an Enhanced Service - more info.