Bluebird Care Uxbridge, Ickenham & Hayes

I have been with Bluebird for over two years now, and I can say my experience has been mostly positive. The carers normally arrive on time and are all willing to help me with a few things that wheelchair users like me struggle with. I have made friends with some of the carers and greatly appreciate their support and professionalism.

There is one complaint I can give: it can sometimes feel like Chinese whispers with carers; while I understand that new hcarers will always need to be introduced and shown was a client needs from them, I get that, but sometimes I feel like a little communication between the carers would solve this quickly. this.

Communication errors can also occur with management, as sometimes they change my times with little to no communication, which, as a university student and a disabled user, is very inconvenient.

Aside from communication issues, I am mostly happy

Bluebird Care is generally efficient and reliable, but I was particularly pleased with their response to a request that they attend, at short notice, my mother at A&E. She also had to go into hospital again a couple of days later, and once again, Bluebird was responsive and efficient in sending a carer to accompany her. Her presence was helpful both to my mother and to family members who were too far away to attend and needed somebody on hand to relay information.

As the client's son I am very pleased with the care my mum gets from the carers. She looks more well-kept, she is wearing her pads without complaining. I am more relaxed in myself because I have backup looking after Mum. When I phone your office the staff are helpful and understanding. So all in all very happy with the service.

Great support from Bluebird.

The carers are so sweet; they are always ready to help as soon as they walk through the door. The three ladies are truly genuinely caring, and they truly love the job. They are never in a foul mood and are always eager to help in any way they can. I have severe mental health, and at times, I can get quite moody. The ladies tailored their care to my needs on that day, and they never forced me to do anything but rather encouraged me, which was really nice of them. The manager has always listened to my concerns regarding my care package and has always tweaked my package regarding my needs. The supervisor is so very sweet; she's always been very helpful, and if the manager is unavailable, she steps in and gets things done. The office lady has always changed my calls around at the last minute, which is very difficult to accommodate - never complained; she always thrives to do her very best. I owe the life im living right now to the three carers and office team. They have made my life worth living.

Thank You.

I would like to thank the carers and staff for the outstanding support they have given me this year. They have turned my care around from poor to exceptional. From shopping to coffee to hospital appointments, the carers have done more on every occasion. I always recommend them to friends and family. They have improved my diabetic foot score.

On behalf of my mum and our family, I would like to thank the staff and carers for their kindness and care. We wouldn't hesitate to recommend Bluebird Care. The carers were always considerate and caring.

Bluebird has been nothing short of brilliant. They have looked after Mum and Dad for the last 4-years, they are both dementia suffers, which comes with a lot of challenges, and the carers are very friendly and helpful. The care is delivered in a professional manner, mindful of the mood swings of dementia suffers. The management team are very proactive and responsive to any issues promptly, this was very evident recently when Dad went missing for 12-hours; they informed the police, instructed field staff to be on the lookout and helped driving the local area to find him. All the family are truly indebted to Bluebird Care. Thank you. Highly recommended.

Bluebird agency came to the rescue after my hip replacement, caring for my husband while I was recovering. Then I had to have a blood clot removed, and they helped us out again which was much appreciated. The carers have been very reliable and helpful. He has felt comfortable with them. The admin staff have been friendly and helpful too.

My care started with Bluebird Care some years ago (about 2016) when I needed care three times a day. I had fractured vertebrae in my spine. With their help, I gradually got more active. Now I have progressed to twice a week. Without their help and kindness, my progress would have been a lot more difficult to manage.

I would strongly recommend Bluebird services to anyone putting a care package in place for a loved one. The team discussed my aunt’s needs with both her and us and swiftly allocated twice daily extended visits to support her in all her personal needs, including medication, emotional support, showering, dressing and cooking meals. The staff were courteous and caring throughout and were able to adapt to my aunt’s changing needs for more than a year. The organisation of visits was excellent, and Bluebird was so adaptable, fitting in hospital visits if required as well as social outings. In any crisis, Bluebird were available, and they went the extra mile to ensure my aunt always had support. My aunt entered the hospital and unfortunately passed away, but I want to send my heartfelt thanks to all of the team involved in her care. You enabled us to ensure that she could remain in her own home, which was her greatest wish.

Bluebird Care workers have made my life so much easier, they cared for my mother as if she was their own, nothing was too much trouble, leaving me messages on my mother’s chalkboard if something didn’t seem right and nice to use the app and see how the visit went while I was at work. Would thoroughly recommend Bluebird Care.

I was very impressed by the speed with which a care package was put in place and the help I was given as I had never organised something like this before. The office staff were very helpful and the carers were puctual and compassionate. They were also very flexible and able to react to unforeseen problems.

We have used the services of Bluebird Hillingdon since our dad became infirm, calling 4 times a day. They have been nothing short of brilliant, we now couldn't cope without them. The carers really do care what is best for Dad and go out of their way to ensure he is safe and comfortable. Thank you Bluebird.

Bluebird Carers significantly improved Mum’s quality of life.

I am very pleased with the service you provide. Your staff are both diligent and caring.

Over the years up to Sept 20 - most satisfactory.

We wouldn't hesitate to recommend Bluebird - they have made a real difference to Mum's welfare and our peace of mind.

Very professional organisation, administration staff are great, nothing to much trouble, carers s are fantastic, interact well with my aunt and can't do enough for her. Always treat her with respect and take time to speak to and spend while chatting with her, they take her specific needs into consideration. Takes a weight off our mind.