Bluebird Care Lincoln & South Lincolnshire

Unit 1, Checkpoint Court, Sadler Road, Lincoln LN6 3PW
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9.5 31 Reviews
  • Bluebird Care Lincoln & South Lincolnshire, Lincoln
Bluebird Care Lincoln is a domiciliary care provider. It offers personal care, domestic housework, medication management, help getting to appointments and companionship. Bluebird Care Lincoln also offers complex care services including Nursing and Live-in Care.

People's needs are assessed before they start using the service. Staff treat people with dignity and respect.

They help maintain people's independence by encouraging them to care for themselves where possible.

People are supported to have maximum choice and control of their lives and staff support them in the most respectful way.

The provider has an effective recruitment and selection procedure.
It carries out security and identification checks when employing new staff.

Staff work with other agencies to provide consistent, effective, timely care. It supports people to live healthier lives and access healthcare services.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Shannon Dandy (Registered Care Manager)

Bluebird Care Lincoln & South Lincolnshire Reviews (31)

Total of 31, showing 21-31
9.5

Bluebird Care Lincoln & South Lincolnshire has a Review Score of 9.5 (9.530) out of 10, based on 9 reviews in the last 2 years. Over all time Bluebird Care Lincoln & South Lincolnshire has 31 reviews.

Overall Experience

  • 26
  • 4
  • 0
  • 0
  • 1

Date Published

31
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22

Review from G T (Client) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all the support I am given as I am 84 and live alone. I am not able to walk without assistance. The carers are excellent and I look forward to each one coming to my home. Most days they are the only people that I see and talk to and have a laugh with. They are a most friendly
group of carers. Every day they give me something to look forward to. I can certainly recommend Bluebird to anyone in need of care and support.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Lincoln & South Lincolnshire

Thank you, Gillian, for taking the time to leave us a review. We really appreciate it! We are thrilled that you are happy with our services and that our care assistants bring you joy!

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Review from Helen R (Daughter of Client) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again, I would like to say a massive thank you to the lovely carers who look after Mum. I live a good way away and aren't able to visit as much as I'd like, particularly over the past year. However, I feel happy that all her needs, physically and mentally are being looked after. The ladies go above
and beyond to ensure she has all her needs cared for.
Would have no hesitation in recommending them; you can rest easy your loved ones will be looked at as part of these lovely carers extended families.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Lincoln & South Lincolnshire

Thank you, Helen, for taking the time in leaving us a review! We are thrilled that you and your mum are happy with our services and bring you ease of mind.

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Review from Jane R (Daughter of Client) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were delighted with the service we received from Bluebird Care Lincoln. We emailed many care companies, and Bluebird Care Lincoln quickly got back to us, and the support was put in place in less than a week. All the staff were competent, calm and caring, treating her with dignity and compassion.
She received excellent care, and they were very flexible with her changing needs, whilst being supportive to us as a family. We can’t thank them enough.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Lincoln & South Lincolnshire

Thank you, Jane! We are delighted to hear that you were happy with our services.

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Treated with Dignity

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Review from Pauline T (Client) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with my personal care from the carers and supervisors from both the Grantham and Lincoln offices. Carers are very well trained in all aspects of care. If they are going to be later than the appointed time of their visit I nearly always receive a telephone call to give me a time of
arrival. Also, my dignity and privacy are respected at all times.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Lincoln & South Lincolnshire

Thank you for taking your time to submit us a review! We are thrilled that you are happy with our services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carol W (Client) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer treats me kindly. Carer is aware of my condition, she is very polite. Careful with my possessions. She assists my husband to use the hoist. Showers me with respect. Makes me a drink if required. Brings me the toothbrush.

Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Lincoln & South Lincolnshire

Thank you, Carol! We are glad to hear that you are happy with our services.

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Treated with Dignity

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Review from M D (Daughter of Client) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird care is a very professional and caring agency who cared for my mum for just over a year prior to her death. They were extremely flexible in how they provided 24hr care allowing me to work my shift pattern knowing mum was well cared for while I was at work. My mum's main carer was both very
caring and professional who provided excellent care to mum and support for dad and me. In the last few months, everyone at the agency was very helpful in supporting my mum's final days at home I cannot thank them enough and would highly recommend them.

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Review from Caroline R (Daughter of Client) assisted by family/friend published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our regular carer is wonderful. She has built up a great rapport with my father and I trust her judgement. In my view, she deserves a pay rise. I hope she is valued highly by the company and continues to visit us for as long as the service is required.

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Treated with Dignity

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Review from Vicky B (Daughter of Client) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is regarding the Boston team. They are absolutely fantastic. My mum is really ill and they provide all of us with care and compassion. Mum's dignity is also upheld at all times. You have all been exceptional and really want to thank you for all your help. I know I do personal care for Mum,
her choice, but to have you all there and for you to give me a couple of hours break is amazing. Thank you.

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Review from S F (Daughter of Client) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find this company to be very reliable with staff arriving at or about the agreed time. The staff are kind, caring and compassionate with my dad, any minor problems have been quickly ironed out. I have had several dealings with the care supervisor and I have found her to be excellent, she is approachable
and friendly whilst remaining professional and is always at the end of the phone when I have needed support and advice. I would happily recommend Bluebird Care Lincoln.

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Review from S P (Client) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They cannot do any more for me than they do. The care is excellent.

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Management

Treated with Dignity

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Review from J C (Wife of Client) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the team enough; they are always polite, friendly, cheerful and very professional. If I need help, I know I can always contact them for advice. Their care for my husband has always been exemplary.

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Current Review Score: 9.5 (9.530)

Overview of Review Score

The Review Score of 9.5 (9.530) out of 10 for Bluebird Care Lincoln & South Lincolnshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.630 for Bluebird Care Lincoln & South Lincolnshire is calculated as follows: ( (36 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 54 Ratings = 4.63

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Lincoln & South Lincolnshire is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Lincoln & South Lincolnshire to verify any information. View our terms and conditions. Bluebird Care Lincoln & South Lincolnshire has an Enhanced Service - more info.