Bluebird Care Lincoln & South Lincolnshire

Unit 1, Checkpoint Court, Sadler Road, Lincoln LN6 3PW
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9.7 38 Reviews
  • Bluebird Care Lincoln & South Lincolnshire, Lincoln
Bluebird Care Lincoln is a domiciliary care provider. It offers personal care, domestic housework, medication management, help getting to appointments and companionship. Bluebird Care Lincoln also offers complex care services including Nursing and Live-in Care.

People's needs are assessed before they start using the service. Staff treat people with dignity and respect.

They help maintain people's independence by encouraging them to care for themselves where possible.

People are supported to have maximum choice and control of their lives and staff support them in the most respectful way.

The provider has an effective recruitment and selection procedure.
It carries out security and identification checks when employing new staff.

Staff work with other agencies to provide consistent, effective, timely care. It supports people to live healthier lives and access healthcare services.
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Care Provided by Bluebird Care Lincoln & South Lincolnshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Group/Owner

Person in Charge

  • Shannon Dandy (Registered Care Manager)

Bluebird Care Lincoln & South Lincolnshire Reviews (38)

9.7

Bluebird Care Lincoln & South Lincolnshire has a Review Score of 9.7 (9.650) out of 10, based on 16 reviews in the last 2 years.
Over all time Bluebird Care Lincoln & South Lincolnshire has 38 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bluebird Care Lincoln & South Lincolnshire
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Total of 38, showing 21-38
Review from Ashley J (Son of Client) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to review the excellent care that the live-in and domiciliary care teams in Lincoln have provided to both of my parents over the last 3 years. My parents came to Bluebird for some support care for my mum who had dementia. This worked very well and your team was excellent. Getting a cup
of tea in the morning served to my dad in his office by was (probably) the highlight of his day. The people on the team were first-rate. As things progressed, my dad's health took a turn for the worse and we moved to live in care. One staff member was running the live-in care and she is a first-class member of the team. She got everything right. Even when we had a carer walk out at 6am on Christmas Eve she drove straight up to make sure the care was working and also found another carer to cover. Both of my parents have passed away in the last 9 months, but the care from the Bluebird organisation made a material difference to them both. For this, I will always be grateful.
Reply from Paulina Jezierska, Business Development Manager at Bluebird Care Lincoln & South LincolnshireHi Ashley, thank you for taking the time to leave a review for us at Bluebird Care Lincoln. We're happy we could meet your expectations! If there is anything we could help with in the future, please let us know.
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Review from Q B (Son of Client) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am medically trained. A family member of mine needed fast-track home care in Boston. The NHS selected Bluebird Care to provide this in Boston. I had no idea what to expect. I am ashamed to admit some preconceptions of 'carers' especially those provided via NHS funding- surfaced. I looked up Bluebird
Care and principally from the reviews on this website and on the search platform, my fears were allayed. What I hoped for was decent care for my close relative but what she received was exceptional. My relative required full personal care and nursing in her hospital bed with appropriate pressure care and turning. I had seven carers in Boston, which I think is the full team, come out to us four times a day.
From the first pair of carers to the last pair who cared for my terminally ill relative- the home and personal care provided by Bluebird Care in Lincoln and their team in Boston was phenomenal. Every member of the team was professional, punctual, caring and entirely trustworthy. They were brilliant.
Reply from Paulina Jezierska, Business Development Manager at Bluebird Care Lincoln & South LincolnshireThank you for taking the time to post your review! Reviews are very important to us and we really appreciate them! If you're ever in need of more help, please let us know! Kind regards!
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Review from Sophie M (Niece of Client) published on 14 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie is over the moon with the care and her carers. She always says how much empathy they have towards her and how good they look after her. It is a peace of mind to know she is in good hands and well looked after! Thank you, Bluebird Care Lincoln; I'm happy she has you around.
Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Lincoln & South LincolnshireHi Sophie, thank you so much for your positive comments about Bluebird Care Lincoln. We always strive to provide top-quality service to every customer and are pleased to hear that your auntie is enjoying her experience with Bluebird Care Lincoln!
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Review from L B (Daughter-in-law of Client) published on 9 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was very upset at the thought of needing carers but on meeting her carers she had no worries at all and really looks forward to their visits each week. Everyone is friendly, chatty, respectful and caring.
Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Lincoln & South LincolnshireThank you, for taking the time in leaving us a review! We are thrilled that you are happy with our services.
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Review from D P (Son of Client) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a busy businessman and realised that mum had a mental illness. I went to my GP and was forwarded to some local care agencies including Age UK and Social Services. We met with the manager at Bluebird Care who explained this very clearly and the possible development of mums condition. As my mum condition
has worsened Vascular Dementia, Bluebird Care have adapted to meet my needs and requirements. In February when I had Covid-19 they still maintained a full service when I needed it most. The carers are very motivated. professional, polite and caring. I feel we had the very best service available.
Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Lincoln & South LincolnshireThank you, for taking the time in leaving us a review! We are thrilled that you find our services excellent.
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Review from P E (Wife of Client) published on 6 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Firstly I would like to say how the staff come into your home with a smile on their faces with a good morning how are you both. Then go to the sink and wash their hands and put on new gloves and apron. I have never seen any care service we have had in the past do this. There is nothing too much for
them to help and make my husband feel comfortable when they are getting him washed and dressed. They are always laughing and talking to him. A week ago when they arrived my husband was having a seizure, I called for an ambulance and they stayed with me all the time helping me, what a professional pair of ladies. A big thank you to all Bluebird team
Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Lincoln & South LincolnshireThank you for writing us this wonderful review! We are thrilled that you are happy with our services and ever so proud of our care assistants for their work.
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Review from P L (Client) published on 6 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care has been wonderfully patient and helpful and encouraging to me. I am sure to all their users. It seems nothing is too difficult for them to do or to sort out which is so encouraging for me.
Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Lincoln & South LincolnshireThank you for taking the time and leaving us a review! We are glad that you are happy with our services.
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Review from G T (Client) published on 6 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with all the support I am given as I am 84 and live alone. I am not able to walk without assistance. The carers are excellent and I look forward to each one coming to my home. Most days they are the only people that I see and talk to and have a laugh with. They are a most friendly
group of carers. Every day they give me something to look forward to. I can certainly recommend Bluebird to anyone in need of care and support.
Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Lincoln & South LincolnshireThank you, Gillian, for taking the time to leave us a review. We really appreciate it! We are thrilled that you are happy with our services and that our care assistants bring you joy!
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Review from Helen R (Daughter of Client) published on 1 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Once again, I would like to say a massive thank you to the lovely carers who look after Mum. I live a good way away and aren't able to visit as much as I'd like, particularly over the past year. However, I feel happy that all her needs, physically and mentally are being looked after. The ladies go above
and beyond to ensure she has all her needs cared for.
Would have no hesitation in recommending them; you can rest easy your loved ones will be looked at as part of these lovely carers extended families.
Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Lincoln & South LincolnshireThank you, Helen, for taking the time in leaving us a review! We are thrilled that you and your mum are happy with our services and bring you ease of mind.
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Review from Jane R (Daughter of Client) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were delighted with the service we received from Bluebird Care Lincoln. We emailed many care companies, and Bluebird Care Lincoln quickly got back to us, and the support was put in place in less than a week. All the staff were competent, calm and caring, treating her with dignity and compassion.
She received excellent care, and they were very flexible with her changing needs, whilst being supportive to us as a family. We can’t thank them enough.
Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Lincoln & South LincolnshireThank you, Jane! We are delighted to hear that you were happy with our services.
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Review from Pauline T (Client) published on 26 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very satisfied with my personal care from the carers and supervisors from both the Grantham and Lincoln offices. Carers are very well trained in all aspects of care. If they are going to be later than the appointed time of their visit I nearly always receive a telephone call to give me a time of
arrival. Also, my dignity and privacy are respected at all times.
Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Lincoln & South LincolnshireThank you for taking your time to submit us a review! We are thrilled that you are happy with our services.
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Review from Carol W (Client) published on 25 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carer treats me kindly. Carer is aware of my condition, she is very polite. Careful with my possessions. She assists my husband to use the hoist. Showers me with respect. Makes me a drink if required. Brings me the toothbrush.
Reply from Paulina Jezierska, Recruitment and Marketing Offier at Bluebird Care Lincoln & South LincolnshireThank you, Carol! We are glad to hear that you are happy with our services.
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Review from M D (Daughter of Client) published on 19 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird care is a very professional and caring agency who cared for my mum for just over a year prior to her death. They were extremely flexible in how they provided 24hr care allowing me to work my shift pattern knowing mum was well cared for while I was at work. My mum's main carer was both very
caring and professional who provided excellent care to mum and support for dad and me. In the last few months, everyone at the agency was very helpful in supporting my mum's final days at home I cannot thank them enough and would highly recommend them.
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Review from Caroline R (Daughter of Client) assisted by family/friend published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our regular carer is wonderful. She has built up a great rapport with my father and I trust her judgement. In my view, she deserves a pay rise. I hope she is valued highly by the company and continues to visit us for as long as the service is required.
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Review from Vicky B (Daughter of Client) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review is regarding the Boston team. They are absolutely fantastic. My mum is really ill and they provide all of us with care and compassion. Mum's dignity is also upheld at all times. You have all been exceptional and really want to thank you for all your help. I know I do personal care for Mum,
her choice, but to have you all there and for you to give me a couple of hours break is amazing. Thank you.
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Review from S F (Daughter of Client) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find this company to be very reliable with staff arriving at or about the agreed time. The staff are kind, caring and compassionate with my dad, any minor problems have been quickly ironed out. I have had several dealings with the care supervisor and I have found her to be excellent, she is approachable
and friendly whilst remaining professional and is always at the end of the phone when I have needed support and advice. I would happily recommend Bluebird Care Lincoln.
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Review from S P (Client) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They cannot do any more for me than they do. The care is excellent.
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Review from J C (Wife of Client) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise the team enough; they are always polite, friendly, cheerful and very professional. If I need help, I know I can always contact them for advice. Their care for my husband has always been exemplary.
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Current Review Score: 9.7 (9.650)

Overview of Review Score

The Review Score of 9.7 (9.650) out of 10 for Bluebird Care Lincoln & South Lincolnshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.750 for Bluebird Care Lincoln & South Lincolnshire is calculated as follows: ( (74 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.75
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Lincoln & South Lincolnshire is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

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