Compassion HomeCare

1st Floor, East Wing, Priory Buildings, Church Hill, Orpington BR6 0HH
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9.9 31 Reviews
  • Compassion HomeCare, Orpington
Compassion HomeCare is a family-run home care business covering Orpington and its surrounding areas.

It was founded and managed by a registered nurse with over 25 years healthcare experience

Being a nurse-run business Compassion HomeCare realise how important it is to get the right level of support and their overall aim is to provide an exceptional level of service based on compassion, kindness and respect.

Services provided include both Daily Care and Live-in care.

Compassion HomeCare has been winner of Orpington’s Finest Awards for “Services” in 2014, 2016 & 2019.

Compassion HomeCare offer a free home care assessment to discuss the needs and to look at the various care options available and help choose the right care.
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Care Provided by Compassion HomeCare

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Hospital Discharge

Good to Know

Owner

  • Compassion HomeCare

Person in Charge

  • Eniko Benfield (Manager)

Compassion HomeCare Reviews (31)

9.9

Compassion HomeCare has a Review Score of 9.9 (9.863) out of 10, based on 22 reviews in the last 2 years.
Over all time Compassion HomeCare has 31 reviews.

Overall Experience
  • 27
  • 4
  • 0
  • 0
  • 0
Date Published
  • 31
  • 9
  • 10
  • 22
  • 9
Reviewer Connection to Compassion HomeCare
  • 13
  • 6
  • 5
  • 3
  • 2
  • 2
Total of 31, showing 21-31
Review from L H (Daughter of Client) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care services provided by Compassion HomeCare in Orpington are extremely good, both carers and the support team in the office. We have been using them for ten years approximately. My mother enjoys chatting with her carers and they make her laugh (which is great). Apart from daily care visits, I
have used Compassion HomeCare for overnights and live-in care for when I am away. It's very good indeed. My mother is housebound and so the carers mean a great deal to her - they are all so kind and cheerful.
Reply from Tony Benefield, Director at Compassion HomeCare
Thank you for leaving such as positive review - We are so glad that our staff are so kind and cheerful.
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Review from Mark H (Son of Client) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am exceptionally pleased in finding Compassion HomeCare. From the very start during the manager's one to one visit to discuss my 97 year old mother's care plan it was clear to see the advantages of a nurse lead family run business providing a direct personal service. The carers are efficient and polite
and provide all the care my mother requires, allowing her independence at home. I am completely relieved and relaxed in knowing my mother is in such capable caring hands, and have no worries at all with using Compassion HomeCare.
Reply from Tony Benefield, Director at Compassion HomeCare
Mark - Thank you so much for your kind review - I know how much the Compassion HomeCare staff have enjoyed looking after your mother.
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Review from C A (Son of Client) published on 31 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As this was a totally new experience for us, the advice and support that the management gave us was superb as we were very distressed at the time. The staff were all tender, kind and professional with our 101-year-old mother which made it possible to keep mum at home in her final days.
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Review from Stephen D (Son of Client) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We used Compassion HomeCare for about twelve months to provide daily assistance and care for my mother and father but for the last nine months (after my father passed) for my mother who became increasingly unable to care for herself due to dementia. From the beginning and the initial consultation, the
care was complete, it was all about how they could make life better in all areas and the compassion shown was truly genuine, we could not have asked for more. I could call at any time and nothing was too much trouble and because of that care my mother was able to stay in her own home as long as possible.
Reply from Tony Benefield, Director at Compassion HomeCare
Thank you for your kind review - I know how much our Carers enjoyed caring for your parents over the last year.
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Review from Trudy R (Daughter of Client) published on 30 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely, lovely care company. They are small and local so you get to know all the staff, the carers and the managers. This was really helpful when dad was unwell. They were not only always there if we needed them but they helped me navigate the system to get other services involved. They've been a
support to me as well as dad.
Reply from Tony Benefield, Director at Compassion HomeCare
Thank you for your review - we were so glad to have been able to provide support to you and your dad.
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Review from M S (Wife of Client) published on 30 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy both with carers and with service. If there is a problem someone from the office will contact us which is very reassuring.
Reply from Tony Benefield, Director at Compassion HomeCare
We are so glad that you have been happy with the service Compassion HomeCare has provided.
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  • Value for Money
Review from Marjorie R (Client) published on 30 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy and satisfied with my live-in care and most of the carers who are here during my live-in carer's breaks. If not, and I mention this to a staff member, things are swiftly put right.
Reply from Tony Benefield, Director at Compassion HomeCare
Thank you for your kind review - we are glad that you are satisfied with the live-in care we provide and have found us responsive in dealing with any issues that arise.
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Review from A H (Friend of Client) published on 30 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have witnessed the care and support given to an individual when most needed and vulnerable, at short notice.
I have no hesitation in thanking Compassion HomeCare for providing flexible care, constant monitoring of the individual's requirements. Regular manager visits and a staff of happy, willing
carers, adequately trained.
The manager's involvement with friends and family who were constantly updated was also a priority.
Thank you for an outstanding service.
Reply from Tony Benefield, Director at Compassion HomeCare
We are so glad that you felt that Compassion HomeCare offered an outstanding service. We will pass on your kind comments to the staff involved.
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Review from B C (Daughter of Client) published on 30 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been using Compassion HomeCare for the past 6 months and I cannot fault them. The carers are friendly, genuinely caring and go out of their way to look after my mum. The office staff are equally friendly as well as patient, professional and supportive. I honestly could not recommend Compassion
HomeCare highly enough. They have helped my mum stay in her home and given her a new lease of life.
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Review from Margaret S (Daughter of Client) published on 11 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has had excellent service from Compassion Homecare over the last 2 and a half years. The carers are professional and dedicated, treating my mother with dignity and respect, but also being friendly and helpful. The office team and management have been so supportive and we have benefitted from
their advice and well as having extra help put in at short notice. My mother was able to stay in her own home for as long as possible thanks to their help and she was always happy to see them come. Compassion Homecare are well named.
Reply from Tony Benefield, Director at Compassion HomeCare
Thank you for your kind review - We are so glad you felt our service lived up to its name.
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Review from Sally L (Daughter of Client) published on 27 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my initial call to Compassion HomeCare, I received a professional and caring reception.
We received exceptional service from the assessment to setting up the right care package for my parents. The attention to detail and understanding of their needs has made a massive difference to my father’s
care and my mother’s caring responsibilities. The smooth transition from one carer to another was seamless.
The daily care provided is always undertaken with dignity and respect.
I thank all the team for their support and care; it means so much.
Reply from Tony Benefield, Director at Compassion HomeCare
Thank you very much for your kind review. It is a pleasure to look after your parents and we will pass on your thanks to the Carers concerned.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Compassion HomeCare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.863 for Compassion HomeCare is calculated as follows: ( (113 Excellents x 5) + (18 Goods x 4) ) ÷ 131 Ratings = 4.863
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Compassion HomeCare is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2024

Overall Inadequate

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

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