Caremark Mole Valley and Waverley

17 Bridge Street, Leatherhead KT22 8BL
Review Us
8.0 9 Reviews
  • Caremark Mole Valley and Waverley, Leatherhead
Caremark Mole Valley and Waverley is a home care service offering a wide range of professional services to people living in the boroughs of Mole Valley and Waverley. They provide bespoke, person-centred care to local vulnerable people, ensuring that a client's needs, choices and rights are put first.

They work closely with their clients and their families, to create a package of care that is second to none. They have a fantastic reputation locally and act as a local information point from the office in Leatherhead.

The friendly, qualified and caring staff, can provide support from companionship to personal care through to respite care and overnight services. Caremark also offer a specialist Live-In Habito Care Service, with care and support available 24 hours a day.

Caremark Mole Valley & Waverley, goes above and beyond, to allow clients to continue living in the comfort of their own homes, and promotes independence wherever possible. With tailored Care Plans for each individual, Caremark ensures clients are provided with the care and support they truly need and deserve.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £32.95
  • Weekly Live-in Care Fees: from £1500

These prices are only a guideline, please contact Caremark Mole Valley and Waverley to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sara Mahmood (Manager)

Caremark Mole Valley and Waverley Reviews (9)

8.0

Caremark Mole Valley and Waverley has a Review Score of 8.0 (8.000) out of 10, based on 2 reviews in the last 2 years. Over all time Caremark Mole Valley and Waverley has 9 reviews.

Overall Experience

  • 7
  • 2
  • 0
  • 0
  • 0

Date Published

9
2
2
2
7
Overall Experience  Overall Experience 4.0 out of 5

The carers are very friendly and pleasant. They help me with my cleaning and washing. We sometimes play games and go to the chemist
I get a lot of tummy aches and headaches and I have to take a tablet every morning. I was in a lot of pain on Monday and spent most of the day in bed. The carer stayed
with me and made sure I was comfortable..

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided, sometimes finds it difficult to understand what is being said because of the accent. Found when being showered she was not always dried properly, so we tend to do her showering now.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the team enough on behalf of my friend.
They were there for every need over the last year, the staff were outstanding. My friend wanted for nothing.
The team went out at 6 am in the morning to beat the queues to get shopping for them. They used their work phones to do video calls
to family for them during their call.
They made sure my friend never became isolated, fearful or felt alone.
The manager and her team drove my friend and others to get their vaccinations. They didn't charge for their time. They just did it to help.

Reply from Fiona Bourne, Registered Care Manager at Caremark Mole Valley and Waverley

Many thanks, it is always an honour to be able to support our clients and their loved ones.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care provided to my husband, which was always cheerful, considerate, thoughtful and with respect.

Reply from Laura Jones, Managing Director at Caremark Mole Valley and Waverley

Thank you for taking the time to leave us such a lovely review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Within minutes of meeting what proved to be my two principal carers over the next 4 months, I knew I was in the hands of professionals, and, not only that but those with kindness, patience and great good humour. They gave me optimism and, importantly, much laughter.
It has been a pleasure to meet them
and a firm bond of friendship and lasting gratitude for their consistently excellent efforts over a difficult time will not be forgotten.

Reply from Laura Jones, Managing Director at Caremark Mole Valley and Waverley

Many thanks for your feedback; I will ensure the team know how much they are valued by you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

Mother, who was in her early eighties, was cared for by daily visits from Caremark for nearly 4 years in her own home. We, and she, were pleased with the service provided. The carers were jolly and attentive to her needs and treated her with dignity and respect. Caremark even went out of their way to
change a carer that mum did not personally get on with. Mum responded well and recovered from various serious illnesses due to Caremark's care and attention. As her son, I was able to talk with Caremark confidentially and with confidence that they would act properly, according to any changing needs.

Reply from Laura Jones, Managing Director at Caremark Mole Valley and Waverley

Thank you for your review - your wonderful comments have been fed back to our team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff to be kind, caring, sensitive and understanding of my mental health needs and very empathetic. They as an organisation worked professionally at all times and treated me with respect and as a unique individual. They helped me to reach my goals and worked with me in reaching my recovery.

Reply from Laura Jones, Managing Director at Caremark Mole Valley and Waverley

We really appreciate you taking the time to provide a review of our service, and am extremely pleased to know that we have supported you to reach your goals.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The team who look after my mother are caring, kind and look after mum well. The manager who runs the Leatherhead office is amazing. She listens, understands and reacts if there is ever an issue. I cannot fault the team.

Reply from Laura Jones, Managing Director at Caremark Mole Valley and Waverley

Thank you. Your amazing review has been passed onto the team and is much appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I find Caremark (Mid Surrey) to be an excellent care provider. My carer is very caring and passionate in her profession. My carer treats me with the utmost dignity and is always cheerful and helpful. If I'm feeling down when she comes she always cheers me up and gets me smiling.

Reply from Laura Jones, Managing Director at Caremark Mole Valley and Waverley

Thank you for your wonderful feedback. I am really pleased to hear that you are happy with the support you are receiving - keep on smiling!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Caremark Mole Valley and Waverley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Caremark Mole Valley and Waverley is calculated as follows: ( (6 Excellents x 5) + (6 Goods x 4) ) ÷ 12 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Mole Valley and Waverley is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2024

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Requires improvement
  • Responsive

    Requires improvement
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Awards / Recognitions (1)

Loading...

Meet the Team (4)

Afzal

Afzal Wahla

Job Title: Managing Director

Joined: 2021

Meet Afzal Wahla, the dynamic Managing Director of Caremark Mole Valley & Waverley. With a robust background in business, Afzal has excelled in both the restaurant and real estate industries. His entrepreneurial spirit and dedication have consistently driven his success. However, it was a personal experience that shifted his focus to the care industry. After witnessing the profound impact that quality care had on a loved one’s life during illness, Afzal was inspired to make a difference in this field. Driven by a vision to excel in the care industry, Afzal brings his business acumen and compassionate outlook to Caremark. He is deeply committed to ensuring that the organisation not only meets but exceeds the highest standards of care. Afzal believes in the power of nobleness and empathy. Under his guidance, Caremark Mole Valley & Waverley continues to thrive, making a meaningful impact on the lives of people and setting new benchmarks in the care industry.

Sara

Sara Mahmood

Job Title: Registered Manager

With over 14 years of experience in the care sector, I have dedicated my career to supporting others and creating environments where both clients and staff feel valued and cared for. I began my journey as a care assistant and, through hard work and a deep commitment to making a difference, progressed through various roles to leadership positions. I hold an NVQ Level 5 in Health and Social Care, as well as a Level 6 Chartered Manager qualification, having completed a BSc (Hons) in Health and Care Management through the Chartered Management Institute (CMI). These qualifications have strengthened my ability to lead teams effectively while maintaining the core values of compassion, dignity, and respect that are vital in this sector. My passion lies in delivering high-quality care and fostering a supportive, positive atmosphere for both clients and staff. My aim is simple yet powerful: to bring happiness and well-being to everyone we support and to those who make our care services thrive.

Millie

Millie Gilbert

Job Title: Field Care Supervisor

Meet Millie Gilbert, a passionate and dedicated individual who has shown she can adapt to changing situations and environments in order to reach the best outcome. Millie’s background in care, supporting a variety of different ages and support needs, is complemented by her qualifications, holding a Level 3 Extended Diploma in Health and Social Care. Millie started with Caremark in 2021 as a Senior Carer and has since shown her capabilities and desire to progress. Currently, she is serving as a Field Care Supervisor at Caremark, where her expertise and dedication make a significant impact. As a Field Care Supervisor, Millie oversees the delivery of high-quality care, ensuring that clients receive the best possible support tailored to suit their individual needs.


Her professional journey is marked by her dedication to continuously improving and supporting both clients and staff members. Millie is a trusted and respected figure within the Caremark community

Mehtab

Mehtab Zaman

Job Title: Finance and Marketing Manager

Joined: 2025

Mehtab Zaman joined Caremark Mole Valley & Waverley in March 2025, bringing extensive expertise in both finance and marketing. In this role, Mehtab ensures the smooth management of financial operations while leading strategic marketing initiatives to connect with individuals and families who can benefit from Caremark’s high-quality care services.


Motivated by a commitment to making compassionate care accessible, Mehtab works to uphold the organisation’s values of professionalism, trust, and empathy within the community. Every project and decision is driven by the goal of ensuring clients feel safe, supported, and valued.


For Mehtab, Caremark Mole Valley & Waverley represents an opportunity to make a meaningful and lasting difference in people’s lives through dedication, integrity, and community engagement.

Frequently Asked Questions about Caremark Mole Valley and Waverley

What Type of Services does Caremark Mole Valley and Waverley offer?

Caremark Mole Valley and Waverley offers Home Care.

How many Carers does Caremark Mole Valley and Waverley employ?

Caremark Mole Valley and Waverley employs 27 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Mole Valley and Waverley to verify any information. View our terms and conditions. Caremark Mole Valley and Waverley has an Enhanced Service - more info.