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Caremark Mole Valley and Waverley

17 Bridge Street, Leatherhead, Surrey KT22 8BL
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Caremark Mole Valley and Waverley logo
I knew I was in the hands of professionalsDavid D(Client / Service User)
Caremark Mole Valley and Waverley, Leatherhead
Caremark Mole Valley and Waverley, Leatherhead
Caremark Mole Valley and Waverley, Leatherhead

Caremark Mole Valley and Waverley is a home care service offering a wide range of professional services to people living in the boroughs of Mole Valley and Waverley. They provide bespoke, person-centred care to local vulnerable people, ensuring that a client's needs, choices and rights are put first.

They work closely with their clients and their families, to create a package of care that is second to none. They have a...  

Care Provided by Caremark Mole Valley and Waverley

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £32.95
  • Weekly Live-in Care Fees: from £1,500
The price(s) shown are provided by the agency. Contact Caremark Mole Valley and Waverley for full pricing details and T&Cs.

Contact Caremark Mole Valley and Waverley to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Sara Mahmood (Manager)

Caremark Mole Valley and Waverley Reviews (10)

8.6

Caremark Mole Valley and Waverley has a Review Score of 8.6 (8.647) out of 10, based on 3 reviews in the last 2 years. Over all time Caremark Mole Valley and Waverley has 10 reviews.

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Showing 10 reviews matching selected criteria
Review from Mark L (Son of Client) published on 18 September 2025 Submitted via Website
Overall Experience

We've had live-in care through Caremark for my elderly mother for over a year now and are very happy with the service we receive. It was important for my mother to to have a kind, 'chatty' carer and Caremark listened to us and found her a great match.

Reply from Mehtab Zaman, Bookkeeper/Payroll manager/Wages Clerk at Caremark Mole Valley and Waverley

Thank you so much for your kind feedback. We are delighted to hear that your mother is happy with her live-in care. We truly value the trust you have placed in us and will continue to be here to support your mother and your family.

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Review from S T (Client / Service User) published on 18 August 2025 Submitted via Website
Overall Experience
The carers are very friendly and pleasant. They help me with my cleaning and washing. We sometimes play games and go to the chemist

I get a lot of tummy aches and headaches and I have to take a tablet every morning. I was in a lot of pain on Monday and spent most of the day in bed. The carer stayed with me and made sure I was comfortable..

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Review from L H (Daughter of Client) published on 18 August 2025 Submitted via Website
Overall Experience

Very happy with the service provided, sometimes finds it difficult to understand what is being said because of the accent. Found when being showered she was not always dried properly, so we tend to do her showering now.

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Review from K B (Friend of Client) published on 5 October 2021 Submitted via Website
Overall Experience
I cannot thank the team enough on behalf of my friend.
They were there for every need over the last year, the staff were outstanding. My friend wanted for nothing.
The team went out at 6 am in the morning to beat the queues to get shopping for them. They used their work phones to do video calls to family for them during their call.
They made sure my friend never became isolated, fearful or felt alone.

The manager and her team drove my friend and others to get their vaccinations. They didn't charge for their time. They just did it to help.

Reply from Fiona Bourne, Registered Care Manager at Caremark Mole Valley and Waverley

Many thanks, it is always an honour to be able to support our clients and their loved ones.

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Review from G B (Wife of Client) published on 16 November 2020 Submitted via Postal Card
Overall Experience

I am extremely pleased with the care provided to my husband, which was always cheerful, considerate, thoughtful and with respect.

Reply from Laura Jones, Managing Director at Caremark Mole Valley and Waverley

Thank you for taking the time to leave us such a lovely review.

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Review from David D (Client / Service User) published on 16 November 2020 Submitted via Postal Card
Overall Experience
Within minutes of meeting what proved to be my two principal carers over the next 4 months, I knew I was in the hands of professionals, and, not only that but those with kindness, patience and great good humour. They gave me optimism and, importantly, much laughter.

It has been a pleasure to meet them and a firm bond of friendship and lasting gratitude for their consistently excellent efforts over a difficult time will not be forgotten.

Reply from Laura Jones, Managing Director at Caremark Mole Valley and Waverley

Many thanks for your feedback; I will ensure the team know how much they are valued by you.

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Review from David M (Son of Client) published on 16 November 2020 Submitted via Postal Card
Overall Experience

Mother, who was in her early eighties, was cared for by daily visits from Caremark for nearly 4 years in her own home. We, and she, were pleased with the service provided. The carers were jolly and attentive to her needs and treated her with dignity and respect. Caremark even went out of their way to change a carer that mum did not personally get on with. Mum responded well and recovered from various serious illnesses due to Caremark's care and attention. As her son, I was able to talk with Caremark confidentially and with confidence that they would act properly, according to any changing needs.

Reply from Laura Jones, Managing Director at Caremark Mole Valley and Waverley

Thank you for your review - your wonderful comments have been fed back to our team.

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Review from F P (Client / Service User) published on 16 November 2020 Submitted via Postal Card
Overall Experience

I found all the staff to be kind, caring, sensitive and understanding of my mental health needs and very empathetic. They as an organisation worked professionally at all times and treated me with respect and as a unique individual. They helped me to reach my goals and worked with me in reaching my recovery.

Reply from Laura Jones, Managing Director at Caremark Mole Valley and Waverley

We really appreciate you taking the time to provide a review of our service, and am extremely pleased to know that we have supported you to reach your goals.

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Review from C M (Daughter of Client) published on 10 November 2020 Submitted via Postal Card
Overall Experience

The team who look after my mother are caring, kind and look after mum well. The manager who runs the Leatherhead office is amazing. She listens, understands and reacts if there is ever an issue. I cannot fault the team.

Reply from Laura Jones, Managing Director at Caremark Mole Valley and Waverley

Thank you. Your amazing review has been passed onto the team and is much appreciated.

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Review from Karen F (Client / Service User) published on 6 November 2020 Submitted via Postal Card
Overall Experience

I find Caremark (Mid Surrey) to be an excellent care provider. My carer is very caring and passionate in her profession. My carer treats me with the utmost dignity and is always cheerful and helpful. If I'm feeling down when she comes she always cheers me up and gets me smiling.

Reply from Laura Jones, Managing Director at Caremark Mole Valley and Waverley

Thank you for your wonderful feedback. I am really pleased to hear that you are happy with the support you are receiving - keep on smiling!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 February 2024
Overall Requires improvement
  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Caremark Mole Valley and Waverley.

Awards / Recognitions (1)

  • Recipient: CaremarkDate: Thursday 31 Mar 2022

Meet the Team (4)

Afzal Wahla Job Title: Managing Director Joined: 2021
Afzal Wahla

Meet Afzal Wahla, the dynamic Managing Director of Caremark Mole Valley & Waverley. With a robust background in business, Afzal has excelled in both the restaurant and real estate industries. His entrepreneurial spirit and dedication have consistently driven his success. However, it was a personal experience that shifted his focus to the care industry. After witnessing the profound impact that quality care had on a loved one’s life during illness, Afzal was inspired to make a difference in this field. Driven by a vision to excel in the care industry, Afzal brings his business acumen and compassionate outlook to Caremark. He is deeply committed to ensuring that the organisation not only meets but exceeds the highest standards of care. Afzal believes in the power of nobleness and empathy. Under his guidance, Caremark Mole Valley & Waverley continues to thrive, making a meaningful impact on the lives of people and setting new benchmarks in the care industry.

Sara Mahmood Job Title: Registered Manager
Sara Mahmood

With over 14 years of experience in the care sector, I have dedicated my career to supporting others and creating environments where both clients and staff feel valued and cared for. I began my journey as a care assistant and, through hard work and a deep commitment to making a difference, progressed through various roles to leadership positions. I hold an NVQ Level 5 in Health and Social Care, as well as a Level 6 Chartered Manager qualification, having completed a BSc (Hons) in Health and Care Management through the Chartered Management Institute (CMI). These qualifications have strengthened my ability to lead teams effectively while maintaining the core values of compassion, dignity, and respect that are vital in this sector. My passion lies in delivering high-quality care and fostering a supportive, positive atmosphere for both clients and staff. My aim is simple yet powerful: to bring happiness and well-being to everyone we support and to those who make our care services thrive.

Millie Gilbert Job Title: Field Care Supervisor
Millie Gilbert

Meet Millie Gilbert, a passionate and dedicated individual who has shown she can adapt to changing situations and environments in order to reach the best outcome. Millie’s background in care, supporting a variety of different ages and support needs, is complemented by her qualifications, holding a Level 3 Extended Diploma in Health and Social Care. Millie started with Caremark in 2021 as a Senior Carer and has since shown her capabilities and desire to progress. Currently, she is serving as a Field Care Supervisor at Caremark, where her expertise and dedication make a significant impact. As a Field Care Supervisor, Millie oversees the delivery of high-quality care, ensuring that clients receive the best possible support tailored to suit their individual needs.

Her professional journey is marked by her dedication to continuously improving and supporting both clients and staff members. Millie is a trusted and respected figure within the Caremark community

Mehtab Zaman Job Title: Finance and Marketing Manager Joined: 2025
Mehtab Zaman

Mehtab Zaman joined Caremark Mole Valley & Waverley in March 2025, bringing extensive expertise in both finance and marketing. In this role, Mehtab ensures the smooth management of financial operations while leading strategic marketing initiatives to connect with individuals and families who can benefit from Caremark’s high-quality care services.

Motivated by a commitment to making compassionate care accessible, Mehtab works to uphold the organisation’s values of professionalism, trust, and empathy within the community. Every project and decision is driven by the goal of ensuring clients feel safe, supported, and valued.

For Mehtab, Caremark Mole Valley & Waverley represents an opportunity to make a meaningful and lasting difference in people’s lives through dedication, integrity, and community engagement.

Frequently Asked Questions about Caremark Mole Valley and Waverley

How many Carers does Caremark Mole Valley and Waverley employ?

Caremark Mole Valley and Waverley employs 27 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Mole Valley and Waverley to verify any information. View our terms and conditions. Caremark Mole Valley and Waverley has an Enhanced Service - more info.