Paramount Options Ltd

Suite 615 Crown House, North Circular Road, Park Royal, London NW10 7PN
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10 24 Reviews
  • Paramount Options Ltd, London
Paramount Options Ltd have a depth of experience in the home care sector, tailoring personal care packages for vulnerable individuals to allow them to live with dignity and independence within their own home.

Skilled carers have expertise in helping with a wide range of needs, not just for older members of the communities, but also for adults with a mental or learning disability, with sensory loss, rehabilitation needs or drug addition issues.

A palliative care service is also available and the provider looks to work closely with local health services and hospitals in order to make sure services are as integrated as possible.
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Care Provided by Paramount Options Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £19.36 – £27.29
  • Weekly Live-in Care Fees: £1250 – £1779

- Our care services are designed to provide exceptional value for the fee we charge based on the level of care required, ensuring you only pay for the support you need.
- No hidden charges- our pricing is transparent and upfront.

These prices are only a guideline, please contact Paramount Options Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Paramount Options Ltd

Person in charge

  • Loise Ngugi (Manager)

Paramount Options Ltd Reviews (24)

10

Paramount Options Ltd has a Review Score of 10 (9.964) out of 10, based on 10 reviews in the last 2 years.
Over all time Paramount Options Ltd has 24 reviews.

Overall Experience
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Date Published
  • 24
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  • 10
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Reviewer Connection to Paramount Options Ltd
  • 12
  • 5
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Total of 24, showing 1-20
Review from T M (Client) assisted by family/friend published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found all our carers to be friendly compassionate and very thorough. Also helpful beyond the call of duty.
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Review from Jason M (Client) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My two main carers have been with me for well over a year. They are very respectful, easy to talk to and efficient. The best thing is that they are so in sync with what tasks need doing, even if I forget something myself. I have had a few care companies in the past but Paramount has so far been so much
better than the rest.
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Review from W B (Son of Client) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The member of staff who attend my father is willing and able to do everything for my father. Who is 100% committed to his duties. And I would recommend in to anybody who needs home care.
Over all it's fantastic.
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Review from Charles R (Client) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good service. Staff is very professional.
Manager is fantastic
Specially staff who work with me he is really good and very professional. And I am really with him and feel comfort with himself.
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Review from A A (Client) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A particular staff member is simply fantastic. He helps me with my medication and is very kind and helpful. He also helps prepare food for me. I would like to keep him as my main carer. Please give him my many thanks and regards.
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Review from John L (Son of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers were wonderful with my father in his final days. Diligent, courteous, kind and considerate throughout. It isn't an easy job, but they have been consistent throughout. I will be eternally grateful for this. Thank you!
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Review from T R (Husband of Client) published on 29 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleasant manager and the carer provided could not be more dutiful and attentive, with never a moment's hesitation in doing as requested.
She is so kind to my wife (the patient) that my wife dreads our carer being away even on her break.
The carer treats her as though she were her own mother.
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Review from C P (Daughter of Client) published on 13 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the girls were professional and friendly but above all tender and caring. They were so gentle with Mum and so kind and friendly to the family. I can't thank them enough for all the care they showed Mum during her last days.
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Review from Peter A (Husband of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was bedridden and terminally ill when Paramount Options was appointed to provide her with continuous care by the NHS. 2 carers came for an hour, 4 times a day. The carers knew their jobs very well and soon built up a good rapport with my wife. They helped me with the administration of my wife's
medication, fed my wife, changed her on every visit and washed and looked after her very well. On my wife's passing, they had been looking after her for 2 months.
My only criticism rests with the management and not with the carers. My wife, before she died specifically asked that the carers be invited to her Thanksgiving Service. The carers were very pleased to be asked and would attend in their own time. Unfortunately, the management would not allow them to attend which saddened me considerably. I considered this to be a callous decision and suggest this policy be reviewed. I would appreciate a call from management to discuss this.
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Review from Juliet E (Daughter of Client) published on 6 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Paramount Services provided exceptional care to my father for a short but very important time in the last few days of his life. They were flexible and responsive, quickly increasing the frequency of visits in response to rapidly changing needs. My father had the same carer for every visit which made
the most enormous difference. His carer was exceptional - compassionate, gentle and respectful. She communicated clearly, was always on time and was sensitive and diligent in all that she did. She went well above and beyond, staying longer when she saw we needed help and reading my father's personality perfectly, chatting and joking with him. He trusted and enjoyed her company from the very first visit. We can't thank her enough for the amazing support she provided to my father and our family. We will be forever grateful. Thank you.
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Review from J M (Daughter of Client) published on 25 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer from Paramount Options provides a high standard of care for my father. She is both professional and friendly. Always preserves my father's dignity and is tentative to his individual needs. My father always looks forward to his carer coming to visit and care for him. Thank you.
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Review from N P (Daughter of Client) published on 6 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend Paramount Services to anyone needing a home care provider. The service and care is outstanding. My father has been in very good hands and I greatly appreciate the ongoing care he has received. Support worker has been amazing and is wonderful, always on hand if my father requires anything.
Compassionate caring and reliable at all times. Thank you!
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Review from Sharan G (Sister of Client) published on 12 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Paramount's service has been excellent. Really impressed with the smooth service that has been provided. The carer is lovely - a good match. We have been using Paramount's services for over 5 months and have established a trusting relationship with both the agency and the carer. Thank you for your support.
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Review from Pamela C (Client) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care and treatment I get from Paramount Options. They don't rush what they do for you (in person) and are usually on time, except when the buses are unreliable, which isn't their fault.
When I am in pain, they are always gentle and careful when moving me. Very cheerful
and nice and we have got used to the different languages. Can't fault them in any way. Wish I could have them all the time, but realise that they do need a day off on their rota.
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Review from Sidney J (Client) assisted by family/friend published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Efficient and positive workforce.
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Review from Ashok P (Client) published on 23 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel my life has become normal again from the support I receive from Paramount Options carers.
Reply from John Michael, Provider at Paramount Options Ltd

We are all excited to know our team has contributed in making a positive impact on your health and well-being.

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Review from S S (Client) published on 9 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My care experience is second to none. My carer is always on time and reliable. He is friendly, caring and treats me with respect and dignity. Thank you to my carer and the Paramount Options team.
Reply from Loise Ngugi, Provider at Paramount Options Ltd

Thank you so much for the lovely feedback. We aim to do our best to improve people's health and wellbeing and we are glad we have been able to provide you with the best service you expects from us.

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Review from Marie R (Daughter of Client) published on 16 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to record a note of thanks for the excellent support my father received in the last months of his life. He was always treated with courtesy, dignity and respect by his carer and they forged a friendship as well as a professional relationship. I am particularly grateful that my father's
carer was present when he died but also remained with my mother afterwards for some considerable time and well beyond her allotted time of 1 hour. I cannot express how grateful I am to her and to all at Paramount.
Reply from Loise Ngugi, Care Manager at Paramount Options Ltd

Thank you for your kind words. We are delighted that our care team provided excellent end of life care to your dad and supported your mother during that challenging time. I know the carer felt privileged to work with you and your mum and enjoyed visiting your father as much as he enjoyed seeing them.

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Review from Liliane G (Sister of Client) published on 1 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been through many home care agencies in London who had no idea of how to really help her as she had many complex issues, till our mum came across Paramount Options Ltd. My sister has been with them since the start of 2019 and now they become like family. They are better than any carer
anyone could ever ask for, my mum just like my sister, always say they would not use any other care agency.
Reply from Loise Brown, Care Manager at Paramount Options Ltd

Thank you so much for your kind review. Our conviction is that in spite of illness or age, everyone should live a fulfilled life and our commitment to deliver compassionate person-centred care is what makes us different from others.

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Review from Carole H (Client) published on 22 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always helpful and friendly. My carer is consistent and always punctual. I have used the service for over 7 years.
Reply from John Michael, Provider at Paramount Options Ltd

Thank you for your positive review. Our care workers are proud of the services that they provide and I am sure they will be proud to read your lovely comments about what they do. I will pass on your comments to the team.

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Current Review Score: 10.0 (9.964)

Overview of Review Score

The Review Score of 10 (9.964) out of 10 for Paramount Options Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.964 for Paramount Options Ltd is calculated as follows: ( (55 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 56 Ratings = 4.964
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Paramount Options Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Paramount

Paramount Options

Job Title: Meet Some Of Paramount Options Team Joined: 2025

Meet the Paramount Options Team*


At Paramount Options, we're dedicated to providing exceptional care and support to our clients. Our team is comprised of experienced professionals who are passionate about delivering high-quality services. Here's a brief introduction to our team members:


- *Director*: Our director oversees the overall strategy and direction of the company, ensuring that
- *Manager*: Our manager is responsible for the day-to-day operations of the company, working closely with our team members to ensure that our clients receive the support they need.
- *Clinical Nurse Lead*: Our clinical nurse lead brings extensive nursing experience and expertise to our team. They provide clinical guidance and support to our caregivers, ensuring that our clients receive the best possible care.
- *In-house Trainer*: Our in-house trainer is responsible for providing ongoing training and development opportunities to our caregivers. They ensure that our team members have the skills and knowledge they need to deliver exceptional care and support to our clients.


Together, our team works collaboratively to provide personalised care and support to our clients, helping them to live independently and with dignity.

Frequently Asked Questions about Paramount Options Ltd

What Type of Services does Paramount Options Ltd offer?

Paramount Options Ltd offers Home Care.

How many Carers does Paramount Options Ltd employ?

Paramount Options Ltd employs 74 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Paramount Options Ltd to verify any information. View our terms and conditions. Paramount Options Ltd has an Enhanced Service - more info.