Bluebird Care Mid and West Cornwall

Morlaix House, Newham Road, Truro TR1 2DP
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9.3 38 Reviews
  • Bluebird Care Mid and West Cornwall, Truro
For families and individuals seeking care, Bluebird Care Mid & West Cornwall brings peace of mind when it matters most. They were the first care provider in Cornwall to be rated ‘Outstanding’ by the CQC (March 2019) and support people across mid and west Cornwall - from Lizard to Fowey, Lands End to Newquay, Penzance, Helston, St Ives, Falmouth, Truro, the Roseland Peninsula, St Agnes, St Austell, and all the communities in between.

Bluebird Care understands that inviting someone into your home can feel daunting. That’s why they listen carefully to every individual, putting people at the heart of everything they do. Each client receives a care plan designed around their needs, supported by a team of trained, compassionate carers who provide reliable and consistent support.

Their services fit around real life. From short visits of just two hours, to live-in or 24-hour complex care, respite support, and specialist elderly care, Bluebird Care ensures every person gets the right support, whether for a short-term need or ongoing care.

Choosing Bluebird Care means more than practical help. It’s about dignity, independence, and reassurance, helping clients and their families feel safe, supported, and confident every day.

It’s good to be home with Bluebird Care Mid & West Cornwall.
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Care Provided by Bluebird Care Mid and West Cornwall

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £31.20 – £47.70
  • Weekly Live-in Care Fees: £1365 – £1918

Our fees are tailored to your unique needs — final pricing may vary based on individual requirements


If you have any questions or would like to speak to someone for support, please don’t hesitate to get in touch

These prices are only a guideline, please contact Bluebird Care Mid and West Cornwall to find out the exact price for your requirements.

Contact Bluebird Care Mid and West Cornwall to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Bluebird Care Mid and West Cornwall to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Sharon Groves (Registered Care Manager)

Bluebird Care Mid and West Cornwall Reviews (38)

9.3

Bluebird Care Mid and West Cornwall has a Review Score of 9.3 (9.328) out of 10, based on 6 reviews in the last 2 years.
Over all time Bluebird Care Mid and West Cornwall has 38 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bluebird Care Mid and West Cornwall
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Total of 38, showing 21-38
Review from C R (Client) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since having Bluebird Care (which I thought I didn't need). I am helped to shower and hair wash with a delightful group of ladies. They all treat me with dignity and respect as well as being happy and having a laugh with me. I feel well looked after and am glad we chose Bluebird.
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Review from J D (Wife of Client) published on 9 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is totally dependent on all of his day to day living and care needs. Both of us feel well supported by the management who always strive to accommodate additional requests and the companionship respite sitters and the domiciliary team double-handed 4 times daily. The staff members are very
aware of the boundaries between work and personal relationships and respect them. They treat my husband with care and dignity in what could be quite embarrassing circumstances. We are very happy with the arrangement.
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Review from Jane B (Wife of Client) published on 30 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the service we get. The carers are lovely, polite and considerate. We would definitely recommend them.
Reply from Emma Williams, Development Coordinator at Bluebird Care Mid and West CornwallThank you so much for your kind words. We are very happy that you are pleased with the service you receive from our lovely Bluebirds and we will of course pass your comments on. Kind regards Emma. Williams
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Review from S G (Sister of Client) published on 27 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird is a wonderful agency. I wish I could name my sister's carers here as they are very special. Without a doubt, Bluebird is the best agency that I have ever known.
Thank you.
Reply from Emma Williams, Recruitment & Development Coordinator at Bluebird Care Mid and West CornwallThank you so much for your kind words. We will of course share your positive review with the team and will continue to provide the best quality care for your sister. Many Thanks, Emma
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Review from H V (Client) assisted by family/friend published on 27 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with the wonderful care given to us by Bluebird Care Cornwall. Nothing is too much trouble for the team and they are happy to help with anything. We mostly see the same carers which is brilliant for continuity. I can't praise them enough. Carers who really care.
Reply from Emma Williams, Recruitment & Development Coordinator at Bluebird Care Mid and West CornwallThank you for your kind, positive words. We are so happy to hear that you are happy with the standard of care you receive from our lovely Bluebirds. I will make sure this message is passed on to the team. Kindest regards, Emma.
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Review from D G (Client) assisted by family/friend published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service has always been satisfactory and the ladies are all nice.
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Review from T H (Client) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really grateful for the consistency of care, compassion and open communication. Everyone at Bluebird Care Cornwall Mid is approachable, empathic and always ready to help. My career is/was in care, and I am always trying to get my friends to apply for a job there because it's one of t he best organisations
I have come across in this area. The staff, experience and training are of really high quality, and I just love them.
Reply from Emma Williams, Development Coordinator at Bluebird Care Mid and West CornwallThank you for your kind, positive words. We are so happy to hear that you are happy with the standard of care you receive from our lovely Bluebirds. I will make sure this message is passed on to the team. Thank you for recommending us. Kindest regards, Emma.
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Review from Maria A (Daughter of Client) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What an amazing team Bluebird Care are, they go above and beyond in all they do for my Mum and also myself. They are so professional, respectful and caring in everything they do. I know my Mum is safe and well cared for which gives me peace of mind too. I am so grateful that Bluebird came into my Mum's
life and thank her staff team so much, they are like extended family.
Reply from Emma Williams, Development Coordinator at Bluebird Care Mid and West CornwallThank you for your lovely review and kind words. We are so glad that you are happy with the care that is provided for your mum. We will make sure to pass on your positive review to the team.
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Review from R C (Daughter of Client) published on 22 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole team at Bluebird are great. The most person-centred care agency I have come across. The carers are very well supported by management which makes for great carers as they feel supported, valued and cared for themselves. Nothing is too much trouble. All of the team are there for us whatever
we may need. We are truly blessed to have them helping us.
Reply from Emma Williams, Development Coordinator at Bluebird Care Mid and West CornwallThank you so much for taking the time to leave this excellent review. We really appreciate your kind words and will make sure these are passed onto the team.

Kind regards
Emma
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Review from Ros B (Niece of Client) published on 8 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have asked for better care for my uncle with the care and dignity the girls showed him. I would like to thank them all. I would recommend Bluebird to anyone.
Reply from Emma Williams, Development Coordinator at Bluebird Care Mid and West CornwallRos, thank you for taking the time to share your thoughts and feedback with us. We are grateful for your honest feedback and we are glad you feel so positively on the high standard of care that we provide for your uncle. We will make sure that your lovely comment is passed on to the team.
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Review from C F (Daughter of Client) published on 8 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To date, we have been using Bluebird Care for my Mum 3 times daily for a year since she had a stay in hospital. The care provided is outstanding in every aspect - care, empathy, humour, interest, connection, attention to detail. Contact with me daily has been reliable and allowed me to live my life
with confidence.
Reply from Emma Williams, Development Coordinator at Bluebird Care Mid and West CornwallThank you so much for taking the time to leave this excellent review. We really appreciate your kind words and will make sure these are passed onto the team.
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Review from J O (Daughter of Client) published on 22 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird enables mum to live in her own home with some independence. They are so cheerful and efficient and Mum enjoys the daily visit. They manage her washing, housekeeping and personal care, which is a great comfort. I know she is safe, comfortable and cared for in the truest sense.
Reply from Emma Williams, Recruitment & Development Coordinator at Bluebird Care Mid and West CornwallThank you so much for your kind words. We really appreciate you taking the time out to share your experience with us - and we agree, our Bluebirds are very cheerful and efficient! We count ourselves lucky for customers like you. Thank you!
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Review from Jill C (Wife of Client) published on 21 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed by the care that my husband has received from Bluebird. The carers always greet him with total respect and treat him with extreme care and dignity.
Reply from Emma Williams, Development Coordinator at Bluebird Care Mid and West CornwallThank you for the lovely review, we work hard to meet expectations like yours, and we’re happy to hear that we have achieved that for you and your husband. We will make sure your kind words are passed onto the team. Kindest regards, Emma.
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Review from C L (Husband of Client) published on 21 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Bluebird carers continue to arouse my admiration of both the organisation and the carers as individuals. The ladies have been caring for my wife since before Christmas and always arrive on time in a cheerful manner, which not only reflects their training but their attitude and commitment to their
calling. The most difficult task for me is to nominate "carer of the month". They all deserve the title, every month.
Reply from Emma Williams, Development Coordinator at Bluebird Care Mid and West CornwallThank you for leaving us such a wonderful review. We are thrilled that you are so positive about Bluebird Care; our staff will definitely be happy to read what you have written. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words.
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Review from J R (Client) published on 20 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care agency. Punctual without fail. Highly trained professional staff. Caring and compassionate. Clear communication channels if any questions or changes to service required.
Reply from Emma Williams, Development Coordinator at Bluebird Care Mid and West CornwallThank you so much for your kind words. We are so glad you are happy with the service that is being provided and that you are able to communicate well with the Bluebird Team.
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Review from Irene S (Wife of Client) published on 20 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer is thoughtful, friendly respectful, and competent. The company is most accommodating and helpful.
Reply from Emma Williams, Development Coordinator at Bluebird Care Mid and West CornwallThank you for your kind, positive words. We are so happy to hear that you are happy with the standard of care you receive from our lovely Bluebirds. I will make sure this message is passed on to the team.
Kindest regards,
Emma.
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Review from L L (Wife of Client) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with the care we receive from Bluebird Care.
The carers are excellent, caring and very professional. I feel confident that my husband is well cared for, is listened to and treated with respect and dignity. The staff and management are always helpful. The fees are quite high but we
feel we are paying for quality, well-trained carers that really care for their clients.
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Review from Margaret W (Mother of Client) published on 13 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are delighted with the care that the client receives. The carers are, without exception, outstanding, consistently professional, competent and sensitive in the way they treat him. In fact, their visits brighten his day and he even seems to look forward to them coming.
Reply from Emma Williams at Bluebird Care Mid and West CornwallThank you so much for your kind words. We will of course share your positive review with the team and will continue to provide the best quality care for your loved one.
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Current Review Score: 9.3 (9.328)

Overview of Review Score

The Review Score of 9.3 (9.328) out of 10 for Bluebird Care Mid and West Cornwall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.778 for Bluebird Care Mid and West Cornwall is calculated as follows: ( (28 Excellents x 5) + (8 Goods x 4) ) ÷ 36 Ratings = 4.778
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Mid and West Cornwall is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 = 4.55
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Apr 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (14)

Chris

Chris Smallridge

Job Title: Director Joined: 2025

We’re happy to announce that Chris has now taken on the role of Director. With a compassionate approach and a real commitment to quality care, she is dedicated to supporting both our team and our customers. We’re excited for this next chapter and the positive direction Chris will bring to our company

Alex

Alex Smallridge

Job Title: Director Joined: 2025

We’re pleased to announce that Alex has taken on the role of Director, alongside Chris.

Sharon

Sharon Groves

Job Title: Registered Care Manager Joined: 2023

Sharon serves as Registered Care Manager, overseeing compliance and service quality to ensure excellent care for all clients. She provides leadership and support to staff, implements best practice standards, and monitors service delivery to maintain high levels of safety, efficiency, and client satisfaction.

Claire

Claire Thomas

Job Title: Business Care Manager Joined: 2024

Claire serves as Business Care Manager, overseeing operational processes and supporting teams to maintain efficient, high-quality care delivery.

Hannah

Hannah Smith

Job Title: Registered Nurse Area Manager Joined: 2025

Hannah is our Registered Nurse and Area Manager, overseeing complex care and providing guidance and support to her team. With her expertise and compassionate approach, she ensures both our staff and customers receive the highest standard of care.

Colette

Colette D

Job Title: Payroll & Finance Administrator Joined: 2015

Collette is our Payroll & Finance Administrator, ensuring staff are paid accurately, managing customer invoices, and helping keep our financial services running smoothly.

Sarah

Sarah S

Job Title: Recruitment & Publicity Manager Joined: 2023

Sarah S is our Recruitment & Publicity Manager, supporting our teams by welcoming new staff and helping share the great work we do in the community.

Sarah

Sarah J

Job Title: Area Manager - Children's Services Joined: 2014

Sarah J is our Area Manager for Children’s Services, leading her team to provide dedicated care and support for children and their families.

Lindsey

Lindsey K

Job Title: Area Manager - Live-in Care Joined: 2022

Lindsey is our Area Manager for the Live-in Service, working closely with her team to ensure clients receive consistent, compassionate support at home.

Rachel

Rachel T

Job Title: Area Manager - Complex Care & Support & Training & Development Coordinator Joined: 2019

Rachel is our Area Manager for Complex Care and also supports the growth of our teams as Training & Development Coordinator, helping us provide the best possible care.

Gary

Gary R

Job Title: Area Manager - Complex Care Joined: 2025

Gary is our Area Manager for Complex Care and is also overseeing Live-in Care during maternity cover, ensuring continuity and support for clients and carers.

Ben

Ben A

Job Title: Area Manager - Homecare Joined: 2023

Ben is our Area Manager for Homecare Services, working closely with his team to ensure individuals and families receive the highest quality of care.

Abbie

Abbie P

Job Title: Team Manager - Live-in Care Joined: 2023

Abbie is our Team Manager for the Live-in Service, supporting clients and carers under the guidance of Lindsey K, our Area Manager.

Luke

Luke N

Job Title: Team Manager Joined: 2025

Luke is our Team Manager in the Children's Service, working closely with families and children under the guidance of Sarah J, our Area Manager

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Mid and West Cornwall to verify any information. View our terms and conditions. Bluebird Care Mid and West Cornwall has an Enhanced Service - more info.