Our prices include the full time at a client's home (we do not deduct travel time), so 1 hour booked is 1 hour at the person's home.
Independent Living travels in our own time, this means for example we spend a full hour with the client and do not take away 20 minutes for travel.
These prices are only a guideline, please contact Independent Living (Chorley and Leyland) to find out the exact price for your requirements.
Independent Living (Chorley and Leyland) has a Review Score of 9.0 (8.958) out of 10, based on 4 reviews in the last 2 years.
Over all time Independent Living (Chorley and Leyland) has 20 reviews.
5.0 out of 5
I would like to thank you for your review of our services. As always when people take the time to visit homecare.co.uk and provide a review I am grateful. Home care is a complex, difficult and sometimes emotional business to manage and we try very hard to meet the customer's needs. I am delighted by the ratings we have received, as a small business it means a lot to all of us.
5.0 out of 5
We are grateful for this kind and very positive feedback about our care service in Chorley and Leyland. As always, as the owner of Independent Living, I always feel humbled when a customer or their family take the time and effort to provide feedback on our service. This is a very positive review and I hope it gives those looking for care confidence to contact us for support.
5.0 out of 5
I really appreciate this positive review and accept it as feedback on behalf of all our care and office staff as evidence of their efforts and hard work to support both our clients and their families. Care at home is not an easy business but when people give us positive comments and ratings like this it makes it worthwhile, thank you.
5.0 out of 5
Like all our reviews we are grateful to our customers or their families for taking the time to complete a review on Independent Living's service. We note the comments made, we of course appreciate kind comments, and also we use the feedback to make improvements to our service.
5.0 out of 5
We are extremely grateful for this very high-scoring review from a long-standing customer. We are pleased to have achieved five stars in all the categories. Anyone in the care sector knows how hard the work is and how difficult it is to get things right in what are often difficult situations.
We have worked tirelessly with this customer and their family to deliver a good service and are very appreciative of their review.
5.0 out of 5
We are greatly appreciative of this lady's comments about her mother's care. This is a client whose care needs were small for a long time but grew rapidly in a short space of time. Our registered manager helps with some of the calls and knows all the family well and at times, we have tried to go "above and beyond" to help. The customer concerned has various healthcare professionals to her house and we have spent much office time helping these people. Our service is not always just the "care call" we can do a lot of office work behind the scenes which is not charged for. We also modify our service when the family go on holiday to reflect extra duties.
4.0 out of 5
We are grateful to this very longstanding customer for his kind and positive comments about our company, carers and service. We had the pleasure of helping the gentleman's late wife for several years and supported her when she required end-of-life care. Since his wife's passing around twelve months ago we have continued to help with various household duties numerous times a week. He regularly phones the office and the owner of Independent Living enjoys a chat.
We do note the slightly lower "value for money" score than we would like. All I can say on this is we do stay the full care time without taking out travel time and, with costs like the national minimum wage increasing together with utility bills, we have no option but to raise our customer prices if we are to provide a quality service.
5.0 out of 5
I am very grateful for this kind review and high ratings from a longstanding customer. I am pleased you like our service and hope this gives confidence to other people considering using Independent Living in the Leyland and Chorley area.
5.0 out of 5
We would like to thank this customer for taking the time to submit a review of Independent Living, we are most grateful. We are obviously pleased that your comments verify what we believe is a high-quality service.
4.0 out of 5
5.0 out of 5
5.0 out of 5
We are very grateful for this review and really pleased the customer is delighted with the service, this is a great reflection on the hard work our care staff put in.
4.0 out of 5
We are grateful to our customer for all these high scores. We believe it is evidence of the high quality of service our kind care staff provide. Thank you.
4.0 out of 5
At Independent, we are very grateful to our customers and/or their families for taking the time to review us. We are grateful for the above comments and that the customer is pleased with the service, and have scored us well on the six ratings.
5.0 out of 5
I want to thank our customer and their family for their very kind review, and I am pleased they rate our service so highly. I also want to thank our carers who have worked so hard for this customer, and all our other customers as well.
4.0 out of 5
I want to thank the customer's son for their feedback, we appreciate people who take the time to complete a review of our services and support our business.
4.0 out of 5
Here at Independent Living, we welcome feedback from both our customers or their next of kin. Customers taking the time to submit a review is always greatly appreciated. Thank you for your kind words.
5.0 out of 5
We are pleased that the service meets the needs of our customers, and we also want to thank their next of kin for the time and effort taken to write this review.
5.0 out of 5
5.0 out of 5
The Review Score of 9.0 (8.958) out of 10 for Independent Living (Chorley and Leyland) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Independent Living (Chorley and Leyland) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
Amanda started working for Independent Living in 2016 as our Care Coordinator but was quickly promoted to the position of Registered Manager. Amanda has a 30+ year track record in care and has attained an NVQ Level 5 in Social Care whilst working for us. She is very popular amongst our customers and carries out some of our care calls herself. Amanda has a wealth of technical knowledge on issues such as transferring clients and improving their routines and nutrition.
Lilian is our Care Manager and runs the office alongside Amanda our Registered Manager. Amanda and Lilian form a strong team, perhaps because Amanda is Lilian's daughter!
Lilian often carries out assessments for new clients, schedules care calls, and deals with the day-to-day issues constantly coming into the business.
Prior to joining Independent Living Lilian worked for another local care company and has around 20 years of experience in home care. Prior to this, Lilian had a long career with British Rail.
Mark founded Independent Living in 2011 after being made redundant from the Civil Service.
He carries out a range of care tasks, most notably he provides customers with transport to appointments at local hospitals, clinics, opticians, dentists etc. Mark also has clients whom he provides respite companionship for whilst their partner takes time out, and he also helps with personal care for those who prefer a male carer.
The financial and marketing side of the business is also run by Mark.
As Independent Living has grown the company has inevitably had ever more financial transactions. Petra records all the incoming and outgoing payments ensuring that Mark is aware of each customer's accounts. Petra makes financial claims to the Lancashire Council for our publicly funded customers and makes sure the business is able to provide its accurate annual returns to Companies House.
Ann helps the office team meet our regulatory requirements. She audits all our communication sheets to identify any potential areas of concern.
A key aspect of Ann's role is to audit our Staff and Client files and highlight where paperwork needs updating. This ensures we are compliant with the Care Quality Commission (CQC) - our regulator.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Independent Living (Chorley and Leyland) to verify any information. View our terms and conditions. Independent Living (Chorley and Leyland) has an Enhanced Service - more info.
