Lakeshore Care Ltd

15A Grove Road, 2nd Floor, Sutton SM1 1BB
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7.8 2 Reviews
  • Lakeshore Care Ltd, Sutton
Lakeshore Care has built a strong reputation for delivering compassionate, personalised home care that enables people to live safely and independently at home.
Lakeshore Care works closely with clients and their families to provide flexible care that fits around personal routines, preferences, and changing needs. Every care journey begins with a detailed initial assessment, allowing the team to create thoughtful, responsive care plans that evolve over time.

Kindness, dignity, and clear communication sit at the heart of the service, offering families peace of mind and ongoing reassurance.
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Care Provided by Lakeshore Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.45

Our prices are tailored to each client and are based on individual care needs and the level of support required. We offer a free initial assessment to understand needs fully and provide a clear, personalised care plan.

These prices are only a guideline, please contact Lakeshore Care Ltd to find out the exact price for your requirements.

Contact Lakeshore Care Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Lakeshore Care Ltd to get a personalised quote.

Good to Know

Owner

  • Lakeshore Care Ltd
  • Privately Owned

Person in Charge

  • Flaviano Desa (Director)

Lakeshore Care Ltd Reviews (2)

7.8

Lakeshore Care Ltd has a Review Score of 7.8 (7.833) out of 10, based on 1 reviews in the last 2 years.
Over all time Lakeshore Care Ltd has 2 reviews.

Overall Experience
  • 2
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Date Published
  • 2
  • 1
  • 1
  • 1
  • 1
Reviewer Connection to Lakeshore Care Ltd
  • 1
  • 1
Total of 2, showing 1-2
Review from Steve R (Son of Client) published on 13 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service. Cannot fault the carers or the company, used for my mother some years ago and now for my father. Have and will recommend them to anyone.
Reply from Zoe Hopkins, Office Manager at Lakeshore Care LtdThank you very much for taking the time to leave such a kind review! We are delighted to hear about your positive experience with our team. Your feedback means a great deal to us. Thank you again for your support!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Libby D (Daughter of Client) published on 22 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother's health had been deteriorating and after yet another hospital stay and the START Team being involved, my sister and I needed to find care for her and we chose Lakeshore. I continued caring for mum but for 1 visit a day and Lakeshore accommodated this. We worked well together and communication
was excellent, through the communication book which we all wrote in, and also I was given a mobile number for queries or emergencies. Mum needed consistency and she knew her carers and their times - very important to her. All staff were very friendly and professional from carers to office staff and mum, who initially didn't want carers in, soon accepted and was happy with them. We could feel secure in the knowledge that we would be told immediately of any issues, eg falls or illness and when the ambulance was called they always stayed until I got there. Mum's needs were accommodated as they changed, enabling her to stay in her home until she died, as she wished. We recommend Lakeshore.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 7.8 (7.833)

Overview of Review Score

The Review Score of 7.8 (7.833) out of 10 for Lakeshore Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Lakeshore Care Ltd is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) ) ÷ 6 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Lakeshore Care Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (3)

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Flaviano Desa

Job Title: Director Joined: 2012

Director at Lakeshore Care.

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Benish Khadim

Job Title: Deputy Care Manager Joined: 2025

Our Deputy Care Manager, Benish, plays an important role in the daily running of care services, working closely with staff to ensure care is delivered safely and in line with care plans.

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Zoe Hopkins

Job Title: Office Manager Joined: 2024

Our Office Manager, Zoe, looks after the day-to-day office side of the service, supporting care delivery through administration, coordination and clear communication, so the care team can focus on providing care.

Frequently Asked Questions about Lakeshore Care Ltd

What Type of Services does Lakeshore Care Ltd offer?

Lakeshore Care Ltd offers Home Care.

How many Carers does Lakeshore Care Ltd employ?

Lakeshore Care Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lakeshore Care Ltd to verify any information. View our terms and conditions. Lakeshore Care Ltd has an Enhanced Service - more info.