Caremark Hinckley, Bosworth, Blaby & Leicester City

1st Floor Tigers House, Tigers Road, Wigston LE18 4WS
Review Us
8.7 12 Reviews
Caremark Hinckley, Bosworth, Blaby & Leicester City helps individuals and couples to remain in their home thanks to an efficient and versatile service, carried out by trained and compassionate individuals, this includes assisting children, adults and elderly.

Round-the-clock live-in care and temporary respite requirements are available, reaching many Leicestershire communities.

Clients are helped with domestic chores or personal hygiene that have become challenging, from a team of support workers who receive continuous professional training.

The agency can also assist with social visits and can provide companionship visits.

The service also hopes to bring a sense of inclusion, with all packages bespoke, including for adults with mental health issues and dementia.

Caremark Hinckley, Bosworth, Blaby & Leicester City can also offer live-in care support, where care workers can live with the client to assist with extended care needs. The live-in packages can be tailored to care for a couple living together.

Caremark class the life in packages as the alternative to moving into a care home.

Call today to discuss how Caremark can assist.
... Read more
Show Caremark Hinckley, Bosworth, Blaby & Leicester City on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Please call to discuss your needs and requirements.

Good to Know

Group/Owner

Person in charge

  • Jo Caney (Registered Care Manager)

Caremark Hinckley, Bosworth, Blaby & Leicester City Reviews (12)

8.7

Caremark Hinckley, Bosworth, Blaby & Leicester City has a Review Score of 8.7 (8.706) out of 10, based on 3 reviews in the last 2 years. Over all time Caremark Hinckley, Bosworth, Blaby & Leicester City has 12 reviews.

Overall Experience

  • 8
  • 4
  • 0
  • 0
  • 0

Date Published

12
1
1
3
9

Review from Lynne K (Daughter of Client) published on 15 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caremark have provided a service to my father for the past 2 years and were always there for me if I needed any advice or support.
The care they provided to my dad was caring and understanding to his needs, they were professional in their work and manner and communication with me was excellent, always
informing me if there was an issue that I needed to be aware of.
Any issue that I addressed to them were dealt with at the time.
I would have no issues in recommending them to anyone who is looking for care for their loved ones.

Reply from Visha Keshwala, Manager Director at Caremark Hinckley, Bosworth, Blaby & Leicester City

Thank you so much for your kind words. It was a privilege to support your father, and we're truly grateful for your trust in our team. Wishing you and your family all the best.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L H (Daughter of Client) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall great. Listen to things and put everything right. Mum loved seeing the girls. Value for money, 'you don't charge enough'. Really supportive.

Reply from Visha Keshwala, Manager Director at Caremark Hinckley, Bosworth, Blaby & Leicester City

Thank you so much for taking the time to leave such a positive review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carolyn M (Daughter of Client) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were always kind and professional, not only to my mother but also to me, especially towards the end of my mum's life.
The care they gave was second to none. The only thing I ever had an issue with was time, when they could be hours after they should have arrived, obviously due to unforeseen
circumstances, but was very stressful at times.

Reply from Visha Keshwala, Manager Director at Caremark Hinckley, Bosworth, Blaby & Leicester City

Thank you for providing this review, we value your feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from William L (Son of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff who really took an interest in the well-being of my mum and cared about how she felt. They were reliable and considerate with nothing being too much trouble for them, even to the point of simply making a cup of coffee.

Reply from Visha Keshwala, Manager Director at Caremark Hinckley, Bosworth, Blaby & Leicester City

Thank you very much for your kind review, we will pass the feedback to our carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sushila P (Wife of Client) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer does a superb job of looking after my husband. She is very caring, placid and knows exactly his behaviour. It would be a good idea if a text message could be sent on the day to say what time the carer would be arriving as I never know the time, it's always different.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jill F (Daughter-in-law of Client) published on 12 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

May I express my complete gratitude to the amazing carers who visit my mother-in-law on a twice-daily basis. Having such reliable and personal support is such a relief, the girls are delightful, friendly and reassuring. My mother-in-law has really taken to her 'Blue Girls' and accepted that she now
needs help with ease - not easy for such an independent lady. Thank you, girls, we cannot thank you enough!

Reply from Visha Keshwala at Caremark Hinckley, Bosworth, Blaby & Leicester City

Thank you for your lovely comment. It is always good to get such lovely feedback and carers hard work being recognised.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah B (Daughter of Client) published on 24 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care was arranged with your company for my very poorly mum during her last days. I would like to thank all the staff for the care and dignity shown to her and also the sincere kindness shown to myself through this difficult time. All the staff who attended my mum, whose names mostly escape me, were
amazing. I would like to say a special thank you to one carer who gave my mum and I such great support. I would not hesitate in recommending your company and hope you are still around should I need your services. Once again thank you very much, words don’t seem enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rob U (Son of Client) published on 3 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault them. Currently provide care for my dad and have been for two years. Great bunch of carers, always positive, willing to go out of their way to care and generally always on time. Good communication when carers may be running late.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Becky T (Daughter of Client) published on 20 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark (Hinckley, Bosworth & Blaby) currently look after my mum who suffers from a number of health issues leaving her fragile and at times confused on top of being generally unwell. We have been with Caremark for just over 3 years and in that time I have found them nothing but supportive and helpful,
with the ever-changing needs of mum she relies tremendously on them. We started off with a weekly shop call to the carers now coming every day. They have tailored the care package so it meets the needs of my mum, they have also paid particular attention to keeping the costs down where they can. The girls who come to care for mum and in the office have always been helpful and always done what they can to make sure she is happy. Mum couldn't be at home now if it wasn't for the support of Caremark. Thank you all for the amazing work you are doing to keep mum where she has lived for over 45 years.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Antony B (Son of Client) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother returned home after hospital rehabilitation. What followed became a nightmare, the care company we were paying for, missed visits, in particular, the last visit, and the first visit of the day. The result being she sat in a chair all night, or lay in bed until lunch.
(Incontinence being
a big issue as well as medication) we seemed to accumulate incidents one after another.
My Mother entered into end of life care. We changed care company to Caremark. We now have peace of mind, to reach our wish she remains stress-free and as comfortable as possible in an environment of her choosing. We also witness the quality of staff that come to care and visit my mother.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D J (Friend of Client) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The clients wife explained how since the carers had been coming to her husband he had started looking forward to seeing the carers and has been talking more. He got on well with all the carers. That the service provided has meant she could take care of her own health again now she knew her husband was
receiving such good care. For them it has been a very positive experience.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David (Son of Client) published on 20 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark gave outstanding care for my mother for two years. We found them after her previous care agency pulled out and many others had been unable to provide a suitable service. They set up a large care package (4hrs/day) at 2 weeks' notice, and kept delivering and adapting it to Mum's changing needs.
Carers were punctual, polite, friendly, reliable, cheerful, flexible, and above all patient and understanding.


My mother has very particular and complicated care needs. In the last 2 years her physical disability worsened but she was determined to hold onto her independence and stay at home. She is mentally sharp, often anxious, and probably has OCD. Many carers have found it hard to work with her, as she would not change her ways.


We didn't tell Caremark all that at first. They quickly grasped the problem and chose to work with it. They recruited suitable carers and trained them to help my mother the way she wanted to be helped. Carers were very kind and often went the extra mile for Mum.


We particularly appreciated Caremark keeping Mum safe whilst avoiding a “health & safety gone mad” approach we'd met elsewhere, and their collaborative can-do attitude when facing problems that had made other agencies give up.


It was only after a hospital stay, when Mum reached the stage of needing carers available 24/7, that we decided she could no longer stay at home. By the time she left home, Caremark were providing an average of 15 hours care a day, including some all-night care, at our request. They also helped us reduce costs where we could, and told us when they didn't think Mum was safe at home. They were quite prepared to put in whatever care was needed to help her stay there, but she would not have been able to afford that indefinitely. Nevertheless, she was able to stay at home much longer than she could have done without Caremark's help, and we could not have supported her there without them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.7 (8.706)

Overview of Review Score

The Review Score of 8.7 (8.706) out of 10 for Caremark Hinckley, Bosworth, Blaby & Leicester City is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.706 for Caremark Hinckley, Bosworth, Blaby & Leicester City is calculated as follows: ( (13 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 17 Ratings = 4.706

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Hinckley, Bosworth, Blaby & Leicester City is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Jo

Jo Caney

Job Title: Registered Manager

Joined: 2016

Jo joined Caremark as a Care and Support Worker in February 2016, bringing dedication and a passion for high-quality care. Her commitment to excellence saw her quickly progress through the roles of Field Care Supervisor and Care Co-Ordinator before becoming a Care Manager. In 2018, she achieved the position of Registered Care Manager, where she continues to lead with expertise and compassion.

With over 26 years of experience in Early Years and Adult Care, Jo is a highly motivated leader who is dedicated to ensuring the best outcomes for both customers and care teams. She brings a wealth of knowledge, positivity, and professionalism, helping to create a supportive and person-centered care environment.

“My focus is on ensuring that every individual receives the care and support they need to live independently with dignity and confidence. By fostering a compassionate and empowering environment, we can make a real difference in people’s lives every day.”
... Read more
Hayley

Hayley Bourne

Job Title: HR/Finance

Joined: 2018

Hayley has dedicated over 20 years to the care industry, building a career driven by her passion for delivering high-quality support. She began her journey as a Care Assistant, where she found immense fulfillment in helping customers maintain their independence and live with dignity in their own homes.

As her career progressed, Hayley took on leadership roles, becoming a Team Leader and later a Registered Care Manager—positions she loved for the opportunity to empower customers to shape their own care and support.

In June 2018, Hayley joined the growing team at Caremark Hinckley, Bosworth, Blaby & Leicester. As Office Manager, her role is dynamic, allowing her to stay connected with customers while also contributing to the smooth running of operations.

With hands-on experience as both a carer and a leader, Hayley brings a wealth of knowledge, empathy, and expertise to the team. Her dedication to high-quality care and her ability to support both customers and staff make her an invaluable part of Caremark.

“For me, care has always been about people—building relationships, understanding their needs, and making sure they feel valued and supported. Knowing that we can help improve someone’s quality of life, no matter how big or small, is what makes this job so special.”
... Read more
Samantha

Samantha Dilley

Job Title: Care Coordinator

Joined: 2019

Samantha has been a valued member of the Caremark Blaby & Leicester team since 2019. Starting her career with us as a Care Assistant, she has built over five years of solid experience in the field, supporting customers with day-to-day care and promoting independence at home.

In 2025, Samantha transitioned into the role of Care Coordinator. Now based in the office, she plays an important role in managing rotas, supporting care staff, and helping to ensure smooth service delivery across the team. Her frontline experience gives her a grounded understanding of the challenges and realities of care work, which she brings into her new position.

While continuing to grow in confidence and develop new skills, Samantha remains dedicated to delivering high standards and contributing to the success of the team.

“Having worked in the community, I know how much of a difference good care makes. In this role, I want to help ensure things run smoothly so both staff and customers feel supported.”
... Read more
Erin

Erin Sadler

Job Title: Administrator

Joined: 2024

Erin joined Caremark in 2024 as our Office Administrator and has quickly become an integral part of the team. Although new to the role, she brings enthusiasm, dedication, and a strong willingness to learn. Erin is passionate about supporting both customers and carers, ensuring that everything runs smoothly behind the scenes.

With a keen eye for organisation and a friendly approach, Erin plays a vital role in maintaining records, assisting with office operations, and providing essential support to the team. Her commitment to care shines through in her positive attitude and eagerness to make a difference.

“I’m passionate about helping to create a supportive and well-organised environment where both customers and carers feel valued. Even in an administrative role, I know that the work I do contributes to making a real difference in people’s lives.”
... Read more
Tracy

Tracy Gritt

Job Title: Field Care Supervisor

Joined: 2018

Tracy brings a wealth of experience to Caremark, having worked as a Care Coordinator, Trainer, and now returning to the role of Field Care Supervisor. She first joined Caremark in October 2017 as an FCS and has since built extensive expertise in care, special needs, and early years support.

Holding a degree in Early Childhood Studies and a Level 3 certificate in Health and Social Care, Tracy is deeply passionate about helping people and making a meaningful difference in their daily lives. Her dedication shines through in her commitment to going the extra mile for both customers and carers, always demonstrating compassion and empathy in her work.

In addition to her frontline experience, Tracy has also contributed to the Caremark (Hinckley, Bosworth, Blaby & Leicester) office team, assisting with rota management and maintaining accurate records to ensure smooth operations.

“My passion lies in delivering truly person-centred care, ensuring that every customer and carer receives the support they need to adapt to life’s changing needs with dignity and respect.”
... Read more

Frequently Asked Questions about Caremark Hinckley, Bosworth, Blaby & Leicester City

What Type of Services does Caremark Hinckley, Bosworth, Blaby & Leicester City offer?

Caremark Hinckley, Bosworth, Blaby & Leicester City offers Home Care.

How many Carers does Caremark Hinckley, Bosworth, Blaby & Leicester City employ?

Caremark Hinckley, Bosworth, Blaby & Leicester City employs 200 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Hinckley, Bosworth, Blaby & Leicester City to verify any information. View our terms and conditions. Caremark Hinckley, Bosworth, Blaby & Leicester City has an Enhanced Service - more info.