Caremark Hinckley, Bosworth, Blaby & Leicester City

Jo joined Caremark as a Care and Support Worker in February 2016, bringing dedication and a passion for high-quality care. Her commitment to excellence saw her quickly progress through the roles of Field Care Supervisor and Care Co-Ordinator before becoming a Care Manager. In 2018, she achieved the position of Registered Care Manager, where she continues to lead with expertise and compassion.

With over 26 years of experience in Early Years and Adult Care, Jo is a highly motivated leader who is dedicated to ensuring the best outcomes for both customers and care teams. She brings a wealth of knowledge, positivity, and professionalism, helping to create a supportive and person-centered care environment.

“My focus is on ensuring that every individual receives the care and support they need to live independently with dignity and confidence. By fostering a compassionate and empowering environment, we can make a real difference in people’s lives every day.”

Hayley has dedicated over 20 years to the care industry, building a career driven by her passion for delivering high-quality support. She began her journey as a Care Assistant, where she found immense fulfillment in helping customers maintain their independence and live with dignity in their own homes.

As her career progressed, Hayley took on leadership roles, becoming a Team Leader and later a Registered Care Manager—positions she loved for the opportunity to empower customers to shape their own care and support.

In June 2018, Hayley joined the growing team at Caremark Hinckley, Bosworth, Blaby & Leicester. As Office Manager, her role is dynamic, allowing her to stay connected with customers while also contributing to the smooth running of operations.

With hands-on experience as both a carer and a leader, Hayley brings a wealth of knowledge, empathy, and expertise to the team. Her dedication to high-quality care and her ability to support both customers and staff make her an invaluable part of Caremark.

“For me, care has always been about people—building relationships, understanding their needs, and making sure they feel valued and supported. Knowing that we can help improve someone’s quality of life, no matter how big or small, is what makes this job so special.”

Samantha has been a valued member of the Caremark Blaby & Leicester team since 2019. Starting her career with us as a Care Assistant, she has built over five years of solid experience in the field, supporting customers with day-to-day care and promoting independence at home.

In 2025, Samantha transitioned into the role of Care Coordinator. Now based in the office, she plays an important role in managing rotas, supporting care staff, and helping to ensure smooth service delivery across the team. Her frontline experience gives her a grounded understanding of the challenges and realities of care work, which she brings into her new position.

While continuing to grow in confidence and develop new skills, Samantha remains dedicated to delivering high standards and contributing to the success of the team.

“Having worked in the community, I know how much of a difference good care makes. In this role, I want to help ensure things run smoothly so both staff and customers feel supported.”

Erin joined Caremark in 2024 as our Office Administrator and has quickly become an integral part of the team. Although new to the role, she brings enthusiasm, dedication, and a strong willingness to learn. Erin is passionate about supporting both customers and carers, ensuring that everything runs smoothly behind the scenes.

With a keen eye for organisation and a friendly approach, Erin plays a vital role in maintaining records, assisting with office operations, and providing essential support to the team. Her commitment to care shines through in her positive attitude and eagerness to make a difference.

“I’m passionate about helping to create a supportive and well-organised environment where both customers and carers feel valued. Even in an administrative role, I know that the work I do contributes to making a real difference in people’s lives.”

Tracy brings a wealth of experience to Caremark, having worked as a Care Coordinator, Trainer, and now returning to the role of Field Care Supervisor. She first joined Caremark in October 2017 as an FCS and has since built extensive expertise in care, special needs, and early years support.

Holding a degree in Early Childhood Studies and a Level 3 certificate in Health and Social Care, Tracy is deeply passionate about helping people and making a meaningful difference in their daily lives. Her dedication shines through in her commitment to going the extra mile for both customers and carers, always demonstrating compassion and empathy in her work.

In addition to her frontline experience, Tracy has also contributed to the Caremark (Hinckley, Bosworth, Blaby & Leicester) office team, assisting with rota management and maintaining accurate records to ensure smooth operations.

“My passion lies in delivering truly person-centred care, ensuring that every customer and carer receives the support they need to adapt to life’s changing needs with dignity and respect.”