Brockton Care Ltd

40 High Street, Newport TF10 7AQ
Review Us
8.4 18 Reviews
  • Brockton Care Ltd, Newport
Show Brockton Care Ltd on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Brockton Care Ltd

Person in charge

  • Tracy Willetts-Perrins (Manager)
Are you the Owner/Manager of Brockton Care Ltd? View your Advertising Options

Brockton Care Ltd Reviews (18)

8.4

Brockton Care Ltd has a Review Score of 8.4 (8.429) out of 10, based on 5 reviews in the last 2 years.
Over all time Brockton Care Ltd has 18 reviews.

Overall Experience
  • 11
  • 5
  • 2
  • 0
  • 0
Date Published
  • 18
  • 0
  • 0
  • 5
  • 13
Reviewer Connection to Brockton Care Ltd
  • 11
  • 4
  • 1
  • 1
  • 1
Total of 18, showing 1-18
Review from Claire F (Daughter-in-law of Client) published on 20 March 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Unfortunately, Brockton advised us they could no longer meet my mother-in-law's needs. This was advised on a Friday evening with 5 days' notice. They had been providing care for over 6 months.
My mother-in-law had carers twice a day to assist with taking her medication. We had asked Brockton to not
arrive before 9 am and understood they could not do this which is why they ended the contract. My mother-in-law likes to be dressed and ready for the day before her carers arrive.
My mother-in-law is so much happier since we were forced to move companies. So in the end it was a blessing Brockton could not meet her needs.
At the time we thought the staff were okay, although they did tell my mother-in-law they were rushed to get to the next appointment on time.
Care/support could not commit to even a rough timeframe and turned up when cancelled.
Management and dignity score low for how they removed care, especially for someone with low needs.
New company is cheaper and provides better service.
Reply from Tracy Willetts- Perrins, Owner at Brockton Care Ltd

Many thanks for the review. May we draw to your attention some inaccuracies we are happy to correct as you were not directly involved with the client's care until notice was served, after 5 months we hope that you are able to draw a close. The client had left the service in Oct 23, not November 23. The local council, CQC, and ombudsman all dismissed any 'complaint' you made. 7 days' notice as per the signed private contract specification was honoured, not 5 days. The contract was not ended because we could not arrive before 9 am as the call time was 8.45. it was sadly ended and notice served as the situation became untenable despite our best efforts of care planning meetings, changing our systems to suit the family's needs, using different carers and times, etc. We believe her needs were fully met and carers loved her. The calls were cancelled at the very last minute which we accommodated for the family. We welcome any feed back as long as it is accurate and are happy to read she is doing well.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kirk R (Client) published on 13 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I'm overall very happy with the care I receive from Brockton Care Ltd.
There were a few issues regarding times but that seems to be sorted now. Quite a few carers do go above and beyond in helping me with my daily life and I enjoy the social calls which really do break my week up. I admit I have reactive
dogs that can be a bit much on their 1st visit but carers all are friendly and the dogs soon settle down, some they actually get excited about seeing.
Although in a wheelchair I still class myself as quite independent so I cook my main evening meals, but they will make breakfast and lunch which is mostly of a good standard.
Always greeted politely and exited in the same manner, with the motto "is there anything else I can do for you?"
Good company!
Reply from TRACY willetts- Perrins, Owner at Brockton Care Ltd

Thanks very much what a lovely review, the carers are always happy to see you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M D (Client) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-class.
Reply from Tracy Willetts- Perrins, Owner at Brockton Care Ltd

So pleased you are receiving a first-class service from Brockton Care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lawrence M (Client) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care. I have received from all the carers at Brockton Care.
Reply from Tracy Willetts- Perrins, Owner at Brockton Care Ltd

We are super pleased you are happy with our care we provide.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David D (Client) published on 8 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brockton Care is a wonderful team that goes about their jobs with professionalism and compassion, they are a Godsend to myself and my wife.
Reply from Tracy Willetts-Perrins, Owner at Brockton Care Ltd

Thank you, David. It is always a pleasure to help you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Janet W (Client) assisted by family/friend published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care from the carers, very sociable and efficient, good time-keeping. The office staff are very good but sometimes do not communicate messages which is worrying for myself if the carers will attend and when.
Reply from Tracy Willetts- Perrins, Owner at Brockton Care Ltd

Many thanks for your review, we welcome each and every one. Rotas are emailed or posted out so as our clients know who will be attending. I’m sorry you feel some messages aren’t passed on however we are aware you call the office many times a day and we try our very best to answer each and every time people call in. We welcome a call to the manager to see what else we can do to ease any concerns you may have. Your allocated senior sees you regularly at your home for any updates but if you need more contact please let us know and we will only be too pleased to assist in any way we can. Having been with us for over a year now and given several compliments through out this time. We value you as a client of ours.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mel R (Daughter of Client) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brockton Care provided care for my mum for the last five weeks of her life and made her quality of life better, they came into our home with smiles and a sense of humour. The staff made Mum feel better about herself. Thank you all so much.
Reply from Tracy Willetts- Perrins, Owner at Brockton Care Ltd

Thank you so much for this lovely review, we are happy we could help with your mom and give her the best care possible.
Tracy

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Eric M (Client) assisted by family/friend published on 11 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service provided by all the carers is excellent. I speak very highly of the service provided and almost talk about them as friends.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Claire C (Daughter of Client) published on 17 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum only had her carers for a few days before she passed away. The initial care meeting and all visits were very professional with such care shown in helping with her personal care. The level of care was increased without question when needed. It made such a difference to Mum’s well-being and to our
peace of mind.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S F (Client) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are extremely competent in their care. Nothing has been any trouble to them and always willing to help and I never have to ask twice. They are great at remembering where things are kept. I don't know how they do it when they have so many to look after each. It is a pleasure to know the carers.
The people in the office are always so nice and very helpful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J C (Client) published on 11 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Main carers are excellent both are kind and very understanding as I have multiple ailments the two main being Parkinson's and type 2 diabetes which accounts for my poor writing. The others are substantial coping with a very tight timetable but cope very well and always cheerful, friendly and helpful.
Reply from Tracy Willetts- Perrins, Owner at Brockton Care Ltd

Brockton Care Limited appreciate this lovely review, endeavour to support all of our clients in a professional and understanding manner. Thank you for your review

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R M (Mother of Client) published on 8 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found our carers excellent in their care, attitude, and kindness. They are always on time and have a great deal of patience with him, I would be pleased to recommend Brockton Care to my friends and relatives. Very pleased with care in all aspects. Yours faithfully.
Reply from TRACY willetts- Perrins, Owner at Brockton Care Ltd

Thank you very much for your review of Brockton Care Limited, we are proud to support our clients in the community and we are delighted to hear of your positive experiences across all aspects of care for your family member.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B F (Client) published on 8 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care that I have from Brockton is usually top-notch. I have elastic stockings that go up to my bottom which are extremely awkward to put on, I have an ActiGlide that is used and I showed some of the carers how to use it as I think I am the only one to have stockings this high. Overall the carers
are very caring and are lovely girls and boys. I always say thank you because they are so nice.
Reply from TRACY willetts- Perrins, Owner at Brockton Care Ltd

Brockton Care Limited are delighted with this review, the lovely feedback will be passed on to our professional team of carers. The matter of equipment is confidential and carers do not disclose the equipment used by other clients, the team are more than happy to assist the clients with their equipment.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anne O (Client) published on 8 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are friendly, kind, patient, competent and discreet. Most will voluntarily carry out extra tasks that they see need doing, even if not directly requested by me. I have found them completely trustworthy. Office management could be better. Carers are sometimes given overlapping or clashing calls,
with little regard for walking distance and travelling time. Phone calls are always answered promptly, but I wish staff would give their names when answering.
Reply from Tracy Willetts- Perrins, Owner at Brockton Care Ltd

Thank you for the review. We are not sure how this information has been determined, our Care Team are given sufficient time between calls for travelling. This has no bearing on the quality of care received by clients as indicated in the review; our Care Team will go above and beyond for the clients.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from V A (Daughter of Client) published on 11 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Brockton care have treated mum with excellent care and attention. Not just with her physical needs (dressing, washing, movement) but making her laugh, singing silly songs with her, just little things that add up to big things but couldn't be put into an actual contract.
They are all
part of the family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John H (Husband of Client) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both my wife and myself are very satisfied with the carers and the work they do. On odd occasions, the office (management) has been a bit lax in communication regarding any problems that may arise, carers sick etc. The carers are a fairly close-knit community and help each other out and without being
nasty, it is them that help Brockton Care to look good.
I am not being harsh in saying this and by no means is the company bad.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Fiona G (Daughter of Client) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff are perfectly polite.
Punctuality is a concern.
Mum seems to like all the staff.
The first morning visit and then lunchtime visit are too close together - 1030 and then 1200.
Would prefer an earlier first call. 0830 - 0930 would be better.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kathleen B (Client) assisted by family/friend published on 3 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided is excellent and take great comfort in the knowledge that my welfare is being looked after to the highest standard.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.4 (8.429)

Overview of Review Score

The Review Score of 8.4 (8.429) out of 10 for Brockton Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.179 for Brockton Care Ltd is calculated as follows: ( (16 Excellents x 5) + (6 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 28 Ratings = 4.179
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Brockton Care Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Feb 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Brockton Care Ltd

What Type of Services does Brockton Care Ltd offer?

Brockton Care Ltd offers Home Care.

How many Carers does Brockton Care Ltd employ?

Brockton Care Ltd employs 110 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Brockton Care Ltd to verify any information. View our terms and conditions. Brockton Care Ltd has an Basic Service - more info.