Brockton Care Ltd
40 High Street, Newport, Shropshire TF10 7AQ
Care Provided by Brockton Care Ltd
Types of Home Care
- Visiting Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Contact Brockton Care Ltd to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Owner
- Brockton Care Ltd
- Private Owned
Person in charge
- Tracy Willetts-Perrins (Manager)
Brockton Care Ltd Reviews (19)
Brockton Care Ltd has a Review Score of 8.4 (8.4) out of 10, based on 2 reviews in the last 2 years.
Over all time Brockton Care Ltd has 19 reviews.
Their staff have also always treated us with care and professionalism within their time restraints , in fact some go above and beyond their remit !
Our daily visits are like a breath of fresh air and we look forward to seeing who is going to come through our door every morning to help us with our needs,
I cannot praise the Brockton team enough for helping us both with our daily care.
We would be lost without you ,so keep up the good work Brockton Care.
I love these guys, always helpful, friendly and most know what they are doing. I moved from another company to Brockton and I much prefer these guys to them, they do try and stick to the times they are supposed to be at my house, but there are sometimes things that happen that means they are later than they should be but they apologize for the delay and in some cases will phone you to let you know that they will be late, I can't praise Brockton enough. A big thank you from me
My mother-in-law had carers twice a day to assist with taking her medication. We had asked Brockton to not arrive before 9 am and understood they could not do this which is why they ended the contract. My mother-in-law likes to be dressed and ready for the day before her carers arrive.
My mother-in-law is so much happier since we were forced to move companies. So in the end it was a blessing Brockton could not meet her needs.
At the time we thought the staff were okay, although they did tell my mother-in-law they were rushed to get to the next appointment on time.
Care/support could not commit to even a rough timeframe and turned up when cancelled.
Management and dignity score low for how they removed care, especially for someone with low needs.
New company is cheaper and provides better service.
Many thanks for the review. May we draw to your attention some inaccuracies we are happy to correct as you were not directly involved with the client's care until notice was served, after 5 months we hope that you are able to draw a close. The client had left the service in Oct 23, not November 23....
There were a few issues regarding times but that seems to be sorted now. Quite a few carers do go above and beyond in helping me with my daily life and I enjoy the social calls which really do break my week up. I admit I have reactive dogs that can be a bit much on their 1st visit but carers all are friendly and the dogs soon settle down, some they actually get excited about seeing.
Although in a wheelchair I still class myself as quite independent so I cook my main evening meals, but they will make breakfast and lunch which is mostly of a good standard.
Always greeted politely and exited in the same manner, with the motto "is there anything else I can do for you?"
Good company!
Thanks very much what a lovely review, the carers are always happy to see you.
First-class.
So pleased you are receiving a first-class service from Brockton Care.
I have been very pleased with the care. I have received from all the carers at Brockton Care.
We are super pleased you are happy with our care we provide.
Very good care from the carers, very sociable and efficient, good time-keeping. The office staff are very good but sometimes do not communicate messages which is worrying for myself if the carers will attend and when.
Many thanks for your review, we welcome each and every one. Rotas are emailed or posted out so as our clients know who will be attending. I’m sorry you feel some messages aren’t passed on however we are aware you call the office many times a day and we try our very best to answer each and every...
Brockton Care provided care for my mum for the last five weeks of her life and made her quality of life better, they came into our home with smiles and a sense of humour. The staff made Mum feel better about herself. Thank you all so much.
Tracy
The service provided by all the carers is excellent. I speak very highly of the service provided and almost talk about them as friends.
Mum only had her carers for a few days before she passed away. The initial care meeting and all visits were very professional with such care shown in helping with her personal care. The level of care was increased without question when needed. It made such a difference to Mum’s well-being and to our peace of mind.
The carers are extremely competent in their care. Nothing has been any trouble to them and always willing to help and I never have to ask twice. They are great at remembering where things are kept. I don't know how they do it when they have so many to look after each. It is a pleasure to know the carers. The people in the office are always so nice and very helpful.
Main carers are excellent both are kind and very understanding as I have multiple ailments the two main being Parkinson's and type 2 diabetes which accounts for my poor writing. The others are substantial coping with a very tight timetable but cope very well and always cheerful, friendly and helpful.
Brockton Care Limited appreciate this lovely review, endeavour to support all of our clients in a professional and understanding manner. Thank you for your review
I have always found our carers excellent in their care, attitude, and kindness. They are always on time and have a great deal of patience with him, I would be pleased to recommend Brockton Care to my friends and relatives. Very pleased with care in all aspects. Yours faithfully.
Thank you very much for your review of Brockton Care Limited, we are proud to support our clients in the community and we are delighted to hear of your positive experiences across all aspects of care for your family member.
The care that I have from Brockton is usually top-notch. I have elastic stockings that go up to my bottom which are extremely awkward to put on, I have an ActiGlide that is used and I showed some of the carers how to use it as I think I am the only one to have stockings this high. Overall the carers are very caring and are lovely girls and boys. I always say thank you because they are so nice.
Brockton Care Limited are delighted with this review, the lovely feedback will be passed on to our professional team of carers. The matter of equipment is confidential and carers do not disclose the equipment used by other clients, the team are more than happy to assist the clients with their equipment.
Carers are friendly, kind, patient, competent and discreet. Most will voluntarily carry out extra tasks that they see need doing, even if not directly requested by me. I have found them completely trustworthy. Office management could be better. Carers are sometimes given overlapping or clashing calls, with little regard for walking distance and travelling time. Phone calls are always answered promptly, but I wish staff would give their names when answering.
Thank you for the review. We are not sure how this information has been determined, our Care Team are given sufficient time between calls for travelling. This has no bearing on the quality of care received by clients as indicated in the review; our Care Team will go above and beyond for the clients.
They are all part of the family.
I am not being harsh in saying this and by no means is the company bad.
Punctuality is a concern.
Mum seems to like all the staff.
The first morning visit and then lunchtime visit are too close together - 1030 and then 1200.
Would prefer an earlier first call. 0830 - 0930 would be better.
The care provided is excellent and take great comfort in the knowledge that my welfare is being looked after to the highest standard.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 February 2024- Caring Good
- Effective Requires improvement
- Responsive Requires improvement
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Brockton Care Ltd.
Awards / Recognitions (1)
- Recipient: Brockton Care LtdDate: Sunday 01 Feb 2015
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Brockton Care Ltd
How many Carers does Brockton Care Ltd employ?
Brockton Care Ltd employs 110 carers.
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