Care Cymru RCT

28 Commerical Street, Beddau, Pontypridd CF38 2DB
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1.8 1 Review
  • Care Cymru RCT, Pontypridd
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Person in charge

  • Nicola Watton (Manager)
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Care Cymru RCT Reviews (1)

1.8

Care Cymru RCT has a Review Score of 1.8 (1.833) out of 10, based on 1 reviews in the last 2 years. Over all time Care Cymru RCT has 1 review.

Overall Experience

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Date Published

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Review from A G (Daughter of Client) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Terrible service. Always late, that's if they turn up at all. Can never get hold of the supervisor to complain. Don't even know what the patient's needs are. Left a rota of what's to be done and on what days and it's ignored.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.8 (1.833)

Overview of Review Score

The Review Score of 1.8 (1.833) out of 10 for Care Cymru RCT is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.833 for Care Cymru RCT is calculated as follows: ( (1 Goods x 4) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 6 Ratings = 1.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Cymru RCT is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (0)

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Frequently Asked Questions about Care Cymru RCT

What Type of Services does Care Cymru RCT offer?

Care Cymru RCT offers Home Care.

How many Carers does Care Cymru RCT employ?

Care Cymru RCT employs 85 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Cymru RCT to verify any information. View our terms and conditions. Care Cymru RCT has an Basic Service - more info.