Care Provided by Better Home Care
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Prices
Competitive prices available on request.
Contact Better Home Care to get a personalised quote
Good to Know
Owner
- Better Home Care Ltd
- Private Owned
Person in charge
- Percy Mhishi (Manager)
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Better Home Care Reviews (15)
8.0
Better Home Care has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Better Home Care has 15 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Better Home Care
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Review from M O (Daughter of Client) published on 15 October 2024 Submitted via Website•
Overall Experience
Better Home Care provided great care for both of my parents for over two years, including managing my dad's PEG tube feed. They are reliable, skilled and caring. Every time I contacted them I spoke to someone who knew my parents.
They adapted their care plans quickly each time my parents' care...
Better Home Care provided great care for both of my parents for over two years, including managing my dad's PEG tube feed. They are reliable, skilled and caring. Every time I contacted them I spoke to someone who knew my parents.
They adapted their care plans quickly each time my parents' care needs changed and were incredibly responsive when we asked for extra care hours at short notice. Thanks to their care, my parents were able to live in their own home for as long as possible. I would highly recommend them as a care agency.
Review from Susan S (Wife of Client) published on 13 December 2023 Submitted via Postal Card•
Overall Experience
Have had a selection of carers, and all have been kind, considerate and, above all, respectful, with husband and have a wonderful attitude. The office is always very supportive, flexible and understanding. Very happy with the service to date, and would recommend it to others without reservation.
Have had a selection of carers, and all have been kind, considerate and, above all, respectful, with husband and have a wonderful attitude. The office is always very supportive, flexible and understanding. Very happy with the service to date, and would recommend it to others without reservation.
Review from M B (Client / Service User) published on 7 December 2023 Submitted via Postal Card•
Overall Experience
Carers - punctual, efficient, fun, caring, helpful and compassionate.Wish I had them before as I now can't do without them. They always have a smile on their faces. Love them.
Carers - punctual, efficient, fun, caring, helpful and compassionate.Wish I had them before as I now can't do without them. They always have a smile on their faces. Love them.
Review from I F (Daughter-in-law of Client) published on 5 December 2023 Submitted via Postal Card•
Overall Experience
The carers that my father-in-law spent time with have all been kind, cheerful and understanding of his needs. My father-in-law has enjoyed the company of the main carers and often talks about them.
My mother-in-law feels at ease when my father-in-law is in their care and has the confidence to go...
The carers that my father-in-law spent time with have all been kind, cheerful and understanding of his needs. My father-in-law has enjoyed the company of the main carers and often talks about them.
My mother-in-law feels at ease when my father-in-law is in their care and has the confidence to go out for a few hours, knowing he is safe. The very few small issues that occurred were easily addressed and we felt that our concerns were taken seriously every time.
Review from Robert B (Client / Service User) published on 29 November 2023 Submitted via Postal Card•
Overall Experience
Overall, excellent. Time is short and rarely I have to take a cooked meal out of the oven. Microwave meals are never a problem. The biggest problem is bedmaking. They have to make my bed while I am washing in the kitchen so cannot advise. Recently, they have usually done it well but there are many...
Overall, excellent. Time is short and rarely I have to take a cooked meal out of the oven. Microwave meals are never a problem. The biggest problem is bedmaking. They have to make my bed while I am washing in the kitchen so cannot advise. Recently, they have usually done it well but there are many ways to get it wrong. The worst, unusual, is to leave the undersheet in a mess so I have to remake the bed.
The friendliness of carers is very important!
Review from T B (Daughter of Client) published on 4 August 2021 Submitted via Postal Card•
Overall Experience
Excellent care. Friendly disposition. Very observant with my father. Professional manner. Very hard working. Would highly recommend it.
Excellent care. Friendly disposition. Very observant with my father. Professional manner. Very hard working. Would highly recommend it.
Review from S R (Daughter of Client) published on 2 August 2021 Submitted via Postal Card•
Overall Experience
All staff are extremely kind and caring. They do a fantastic job. They always treat myself and my mother with respect.
All staff are extremely kind and caring. They do a fantastic job. They always treat myself and my mother with respect.
Review from Michael W (Client / Service User) published on 20 July 2021 Submitted via Postal Card•
Overall Experience
I am not happy having a late morning call as the nights are long enough when I am normally in bed by 20:45.
I am not happy having a late morning call as the nights are long enough when I am normally in bed by 20:45.
↩Reply from Percy Mhishi, Manager at Better Home Care
We are in the process of reviewing the visit times.
Review from P V (Client / Service User) published on 20 July 2021 Submitted via Postal Card•
Overall Experience
I am very happy with the care I am getting.
I am very happy with the care I am getting.
Review from Jacqueline L (Client / Service User) published on 13 July 2021 Submitted via Postal Card•
Overall Experience
The carers are very polite and friendly they go beyond my expectations. It's nice when the carer like to have a conversation with me and laugh. If there is anything that I can't do myself they are willing to help. When I can't get up in the morning the carer allows me to rest until lunchtime and...
The carers are very polite and friendly they go beyond my expectations. It's nice when the carer like to have a conversation with me and laugh. If there is anything that I can't do myself they are willing to help. When I can't get up in the morning the carer allows me to rest until lunchtime and then they let me have a wash or a shower.
Review from B M (Client / Service User) published on 13 July 2021 Submitted via Postal Card•
Overall Experience
Very satisfied with the excellent care that I receive.
Very satisfied with the excellent care that I receive.
Review from V P (Client / Service User) published on 13 July 2021 Submitted via Postal Card•
Overall Experience
I'm extremely happy with all the carers do for me, nothing is too much trouble.
I'm extremely happy with all the carers do for me, nothing is too much trouble.
Review from G G (Daughter of Client) published on 5 July 2021 Submitted via Postal Card•
Overall Experience
Better Home Care have been looking after my mother, she is now 95, for about 15 months. The carers look after her wonderfully and are very friendly. It is a great relief to me to know that she is cared for so well, morning and evening. I can phone the office when necessary and always have a lovely...
Better Home Care have been looking after my mother, she is now 95, for about 15 months. The carers look after her wonderfully and are very friendly. It is a great relief to me to know that she is cared for so well, morning and evening. I can phone the office when necessary and always have a lovely conversation. My problems/views are listened to where applicable and acted on. A huge thank you to you all.
Review from P H (Client / Service User) published on 5 July 2021 Submitted via Postal Card•
Overall Experience
I have had nothing but perfect care in the time I have used this service.
I have had nothing but perfect care in the time I have used this service.
Review from L S (Daughter of Client) published on 5 July 2021 Submitted via Postal Card•
Overall Experience
The service is excellent, staff are caring, efficient and friendly. Mum is more than happy with the care and feels confident in the staff.
The service is excellent, staff are caring, efficient and friendly. Mum is more than happy with the care and feels confident in the staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 May 2018Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
News
There are no news items for Better Home Care.
Awards / Recognitions (2)
- 15 Oct 2020Recipient: Better Home Care
- 28 Apr 2014Recipient: Better Home Care
Accreditations
There are no accreditations posted yet for Better Home Care.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Better Home Care
How many Carers does Better Home Care employ?
Better Home Care employs 35 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Better Home Care to verify any information. View our terms and conditions. Better Home Care has a Basic Service -what a Basic Service includes.