Bluebird Care Romford, Upminster & Grays

135 Church Road, Harold Wood, Romford RM3 0SH
Review Us
19 Reviews
  • Bluebird Care Romford, Upminster & Grays, Romford
Bluebird Care (Romford, Upminster & Grays) offers a whole range of care to people living in their own homes, from companionship and dementia care to respite care and help with taking medication.

Their home care staff are highly experienced and offer compassionate care where dignity and respect is at the heart of their care.

The care is tailored to a person's specific needs and they offer the same standard of care that they would expect for their own families.

Each person is seen as an individual and they are able to stay in control of their own care and retain their independence in their own home.
Show Bluebird Care Romford, Upminster & Grays on the Map

Care Provided by Bluebird Care Romford, Upminster & Grays

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £34.95 – £35.95
  • Weekly Live-in Care Fees: £1650 – £1950

We offer a unique service of tailored care visit from 30 minute check-in visits to full live-in support

These prices are only a guideline, please contact Bluebird Care Romford, Upminster & Grays to find out the exact price for your requirements.

Contact Bluebird Care Romford, Upminster & Grays to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Bluebird Care Romford, Upminster & Grays to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Laura Williams (Manager)

Bluebird Care Romford, Upminster & Grays Reviews (19)

Over all time Bluebird Care Romford, Upminster & Grays has 19 reviews.

Overall Experience
  • 14
  • 5
  • 0
  • 0
  • 0
Date Published
  • 19
  • 0
  • 0
  • 0
  • 19
Reviewer Connection to Bluebird Care Romford, Upminster & Grays
  • 6
  • 6
  • 3
  • 3
  • 1
Total of 19, showing 1-19
Review from Norris O (Husband of Client) published on 6 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
All your carers have been very friendly and thoroughly professional and accommodated the needs of my wife in a manner that suits her. it has been good, for the most part, to have a continuity of the same carers who, thereby, become familiar with their necessary duties and know exactly what they need
to do immediately on arrival. Thank you and keep up the good service!
Reply from Indira Sundrasaykarum, Digital Marketing Manager at Bluebird Care Romford, Upminster & GraysThank you for taking the time to post your review. We really appreciate your feedback. We would like to hear more of your thoughts if you ever feel like discussing how we can improve our service to reach five stars.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Helen T (Daughter of Client) published on 24 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird looked after both of my parents throughout the pandemic, and I really don’t know what we would have done without them. Sadly my father passed away at the end of last year, but my mother continues to have overnight care.
It gives peace of mind to know she is being looked after in a kind and
caring way, and we are very happy with the service that Bluebird provide.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gina S (Daughter of Client) published on 17 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Find all carers kind and considerate, and do their job well. They always come in with a smile and are friendly. Happy Dad and chat without it interfering with their duties. Apart from a few issues along the way, we are satisfied with the care provided.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Chris R (Son of Client) published on 16 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 94-year-old dad, from last June, found himself in a repeating spiral of the hospital, then home. When finally discharged from the hospital in January, he was very weak and went into respite care. His recovery was very slow, and he missed being in his own home. We decided to commission Bluebird Care
to provide a live-in 24/7 complex care package. The carer who looked after Dad was absolutely brilliant. She cooked, cleaned, supported Dad's personal care, and most importantly, engaged with Dad. Within a short time, Dad's appetite and mobility improved to the point where his level of care was reduced to 4-times a day. Using Bluebird Care was the best thing we could have done for Dad.
Bluebird has continued supporting Dad, and our interactions with all their staff whether carers or admin, have been first class. Always supporting Dad to continue his recovery with a caring and friendly attitude. Dad is gradually recovering his health, and this is mainly due to Bluebird Care. The app is also brilliant.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Christine S (Client) published on 16 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been with Bluebird for roughly 4-years, and on the whole, the service is very good. I think it helps to have the same carer every day, but of course, they cannot work all the time. I do realise that sometimes things go wrong, which cannot be avoided and try to be aware of this situation, I usually
get someone eventually. The only thing is I don’t always get a call to tell me things have changed. Bluebird has been very helpful if I need an earlier or later call from the carer because I have an appointment to get to. They try their hardest to accommodate you. Once I have been washed and dressed, I can then get on with my day. I have only used Bluebird, apart from the carers they send you after you have been in hospital, you have them for 6-weeks, and I have always been glad to return to Bluebird Care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Arnold P (Client) published on 13 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had one visit per day, increasing to two/per day during the past year by very good, friendly and competent, mainly female, staff. My daughter reads the carer's notes every evening in San Francisco, where she lives, which gives her peace of mind as she knows that I am being well looked after.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D J (Son of Client) published on 13 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It took a lot for me to hand over care and responsibility for my mother, however, Bluebird, so far, has risen to the challenge, and overall, has been a game-changer for both my mum and me.
Six months ago, I didn’t think my mum would accept outside care, but now she looks forward to the 4-visits she
gets a day - the empathy of the carers and the support I’ve received from their office have given me the confidence to go back to work and slowly, as trust builds, after several years of being the primary carer, I’m getting my life back on track.
Thank you, Bluebird.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S G (Husband of Client) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were extremely happy with the service my wife received from the 2 girls that my wife had on a regular basis.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Terry W (Client) published on 13 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite only using Bluebird services for a short time, we have been very impressed with the service provided. From the first telephone enquiry to the initial consultation regarding our needs and to the carer who started exactly at the time requested and carried out his duties efficiently and with respect
to ourselves. We would not hesitate in recommending Bluebird.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sue H (Daughter of Client) published on 15 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care is an extremely outstanding professional company. The staff are polite, kind and in my words ‘The Best’. I would strongly recommend them. They treated my mother with complete dignity and respect.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H E (Daughter of Client) published on 16 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers always arrive on time. They work well and with regards to Mum, who appears to be happy with her care. I am always kept informed of which carers to expect at certain times. I like the way carers put their reports in emails and not in a folder as any problems which arise can be sorted out.
The supervisor arranged for Mum's bed to have guards, something I appreciate. Everyone is friendly and professional.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C A (Wife of Client) published on 11 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Communication was excellent with staff when required. The two carers I had were on time, appeared experienced, efficient, very pleasant, talkative and friendly what every client requires.
Thank you, Bluebird Care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Richard V (Client) published on 20 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever I have needed to request a change or specific service, the co-ordinator has always been able to accommodate me. Nothing is too much trouble and if there is something that needs clarifying, I’m either phoned or receive a text.
The care support I get every day is excellent from a great carer
- it makes a big difference to my everyday life and well-being.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Peter B (Client) assisted by family/friend published on 14 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My carers are extremely helpful on my daily visit each morning. Helping with my breakfast, my personal care to ensure that I am up and running.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M B (Son of Client) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care provided and especially the kindness and professionalism shown by the carers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Manual V (Husband of Client) published on 7 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First I would like to start by stating that I always make positive comments. Most of the time, work is carried out in a good manner, but there have been some occasions when it was carried out below average by some of the carers. In the past, carers were leaving before their time was over. At the moment
we are very happy with the carers that we have. No negative comments at all.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ann J (Client) published on 1 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The agency carers sent to me are all experienced and carry out their duties with respect and friendliness. They know where everything is and get on doing the jobs. Totally trustworthy and very pleasant.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Karen S (Daughter of Client) published on 2 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of care far exceeds expectations and gives our family a complete feeling of confidence with the welfare of our parents. Nothing is too much trouble for the carers and management team alike with their prompt reaction to every situation. Totally professional and compassionate.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Janet (Daughter of Client) published on 12 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
They are very professional and give good support to my father. They are flexible in their approach and are friendly in all departments and will always help with any problem if it is possible. I would recommend this company I feel very confident in their care they give my father.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (3)

Meet the Team (4)

Alvin

Alvin Osei-Tutu

Job Title: Owner Joined: 2007

Alvin has over 15 years of managerial experience in the retail sector. He is responsible for the overall running of the business and is instrumental in making strategic decisions for the company.


Alvin is passionate about contributing to the local community and resolute about revolutionising the culture of care in the London Borough of Havering.

Laura

Laura Williams

Job Title: Operations Manager

Inspired by her mother, who remained in the care industry for many years, Laura joined the team in January 2013 initially as a Care Assistant, then Care Manager for many years before taking on the role of Operations Manager. As Operations Manager, she is responsible for the effective and daily governing of the company - ensuring that a credible service is being provided at all times and to CQC's quality assurance compliance framework.

Nicola

Nicola Cottee

Job Title: Registered Manager Joined: 2019

Nicola started her career as a Care Worker and has worked her way up to become our Registered Manager. Her journey gives her a strong understanding of care at every level and shapes the supportive, people-focused way she leads.


She is known for her empathy, approachability, and strong leadership skills. Nicola is passionate about delivering high-quality, person-centred care and takes pride in building confident teams and positive relationships with the people we support.

Debra

Debra Murphy

Job Title: Administrator Joined: 2017

I love working for Bluebird! I love the feeling that I am having a positive impact on so many people's lives. It is a great feeling when you get to help someone, and you know that you have made them happy.

Frequently Asked Questions about Bluebird Care Romford, Upminster & Grays

What Type of Services does Bluebird Care Romford, Upminster & Grays offer?

Bluebird Care Romford, Upminster & Grays offers Home Care.

How many Carers does Bluebird Care Romford, Upminster & Grays employ?

Bluebird Care Romford, Upminster & Grays employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Romford, Upminster & Grays to verify any information. View our terms and conditions. Bluebird Care Romford, Upminster & Grays has an Enhanced Service - more info.