Monarch Care Services UK Ltd

My husband is now quite frail and showering has become difficult for me to carry out, so I contacted Monarch Care Services and spoke to a very friendly lady who said they would be able to help. Two ladies came next day to do an assessment and while at the house one of them showered my husband. She showed compassion and understanding throughout and the job was completed professionally. The ladies were very thorough in obtaining personal information re his likes/dislikes/hobbies etc. I have arranged for a carer to come in and shower him on a regular basis and if in the future I need to increase the help with other tasks I will indeed be contacting Monarch for further assistance.

I started with two new carers this week and we instantly clicked which makes you feel at ease, I find it very hard to trust a carer straight away but I've found this week that my new carers are very approachable and pleasant people and if they are not sure about something they ask me and don't just go and do what they think should be done. I even asked one carer to wash my hair this morning and in the next couple of weeks I will get them to help me have a shower thats how comfortable I feel with them. They are also very good cooks and can do more than a sandwich.

we have been looked after by this company extremely well after mom came home from hospital, been extremely helpful in every way, my family are so relieved to have these ladies on our side.

I'm writing this review on behalf of my brother David. He has been a service user of monarch care in excess of a decade and has previously used other care providers, none of which compared. The carers and management are professional, well mannered, caring, efficient and are capable of providing complex care needs patently and efficiently. Obviously there has been issues over the last 10-12 years but as soon as they have been brought to the attention of carers or management any issues have been dealt with promptly and satisfactory. We are both very pleased with the service received.

Sincerely Robert hughes

I had been doing weekly round trips of 100 miles to clean and provide food shopping but I haven't needed to since the monarch team has taken over which has been a huge relief allowing me to be Mum and sleep at night.

Very satisfied with the service given by Monarch. Staff are very respectful, punctual and complete all tasks required in a dignified manner. Good communication between myself and the teams if there are any concerns and Mom has a good relationship with her carers.

The staff have helped my mum up when she has not been able to do so herself and have kept her clean and presentable.

Sadly, my dad died in hospital recently. You made his life so much more liveable and dignified through the hard work you all put in over the last two years, and I will never forget that at all.

My mother's welfare could not be in better hands.

The office staff are also polite, friendly and helpful and have recently given me reassurance regarding access to a covid-19 test prior to my father going into a care home for respite care - Monarch will do it for us, what a relief! Thank you to all the team of carers and administration staff.

Lovely carers would highly recommend.

We as a family were extremely reassured to know that our mum still had her usual visits from her carers during the snowy/icy weather. The carers went above and beyond, some completing visits on foot, to make sure that Mum’s needs were still met. We would also like to thank carers for continuing to work cheerfully throughout the pandemic while taking the necessary precautions.

Dreadful service, all about the money. Drop clients immediately when price is questioned. Turn up at ridiculous times. Who wants to wait until 12pm and after to get up and dressed? Charging £24 an hour for the privilege as well. Disgusting! Avoid this company.

Would not recommend at all.