What Type of Services does Monarch Care Services UK Ltd offer?

Monarch Care Services UK Ltd offers Home Care.

How many Carers does Monarch Care Services UK Ltd employ?

Monarch Care Services UK Ltd employs 100 carers.

Monarch Care Services UK Ltd, Regis House, 223 Halesowen Road, Cradley Heath, West Midlands B64 6JE

Review from H H (Mother of Client) published on 16 June 2025 Submitted via Website • Report

Overall Experience

I needed to urgently move my son from his care provider after safeguarding incidents. Monarch have been amazing. One staff member in particular listened and understood the care needs and knowing her staff quickly matched them with my son.
The two young men are amazing support workers. They have been

enthusiastic and helpful , they have entered his world and he is happy.
I had been doing weekly round trips of 100 miles to clean and provide food shopping but I haven't needed to since the monarch team has taken over which has been a huge relief allowing me to be Mum and sleep at night.

Reply from Mr U Kaushesh, Group CEO & MD at Monarch Care Services UK Ltd

We appreciate your kind words and feedback for the service. We will pass the comments to the relevant team members too. The whole of Monarch team works tirelessly to go above and beyond what is required of them, and reviews like this help encourage the team further. Many thanks.

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Review from Kay G (Daughter of Client) published on 5 February 2025 Submitted via Website • Report

Overall Experience

Very satisfied with the service given by Monarch. Staff are very respectful, punctual and complete all tasks required in a dignified manner. Good communication between myself and the teams if there are any concerns and Mom has a good relationship with her carers.

Reply from Mr U Kaushesh, Director at Monarch Care Services UK Ltd

Many thanks for such encouraging words and positive feedback for the Monarch Team. It is much appreciated.

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Review from Julie N (Daughter of Client) published on 5 February 2025 Submitted via Website • Report

Overall Experience

My mom has had two nightly incidents where she has required special care from the monarch team.
I have thanked the girls personally for their help.
The staff have helped my mum up when she has not been able to do so herself and have kept her clean and presentable.

Reply from Mr U Kaushesh, Director at Monarch Care Services UK Ltd

Many thanks for your positive feedback and words of encouragement. Much appreciated by the whole team here.

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Review from Dan P (Son of Client) published on 17 May 2024 Submitted via Website • Report

Overall Experience

Your magnificent team looked after my dad for the last two years, and I just wanted to express not only my thanks but also my admiration for all of them who looked after him. They are all an absolute credit to your organisation, and you should be very proud to have them. They get the empathetic part

of their job brilliantly but also have fun, are patient and always make time for my dad, and mom.
Sadly, my dad died in hospital recently. You made his life so much more liveable and dignified through the hard work you all put in over the last two years, and I will never forget that at all.

Reply from Mr U Kaushesh, Managing Director at Monarch Care Services UK Ltd

Many thanks for your kind words and for leaving such positive feedback. It is much appreciated.

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Review from John P (Son of Client) published on 3 April 2024 Submitted via Website • Report

Overall Experience

A truly professional, attentive and caring service. All borne from the attitude spread across the company.
Whatever time the attendees arrive, their work is carried out with the utmost attention to detail.
My mother's welfare could not be in better hands.

Reply from Mr U Kaushesh, Director at Monarch Care Services UK Ltd

Many thanks for your encouraging words. This feedback is valuable and goes a long way in encouraging the brilliant caring team at Monarch to do even better. Much appreciated by us all at Monarch.

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Review from Sue H (Daughter of Client) published on 18 February 2021 Submitted via Website • Report

Overall Experience

My 90-year-old father has been receiving care 4 times daily from 2 carers since being discharged from hospital following a fall in November.
From the onset, the carers have been pleasant, helpful and responsive to both my father's needs and my mother's.
Whilst we appreciate it is very difficult for

the team to be specific regarding times of the daily visits they have always tried to accommodate my parents' requests about times which has been appreciated particularly as my mother is an insulin dependant diabetic and has to adhere to a strict routine around mealtimes.
During the recent snowy weather, the carers still arrived every day, a huge relief to my parents.
The office staff are also polite, friendly and helpful and have recently given me reassurance regarding access to a covid-19 test prior to my father going into a care home for respite care - Monarch will do it for us, what a relief! Thank you to all the team of carers and administration staff.

Reply from Lynn Fowler, Registered Manager at Monarch Care Services UK Ltd

Thank you for such positive feedback. We are proud of our carers at this difficult time and will pass on your comments to them.

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Review from Caroline R (Granddaughter of Client) published on 12 February 2021 Submitted via Website • Report

Overall Experience

My nan received care from Monarch. The care received was of a very high standard. The carers got to know Nan really well and nothing was too much trouble. The carers came in 4 times a day helped her get washed, dressed, cleaned up but most importantly spent time with her.
Lovely carers would highly

recommend.

Reply from Lynn Fowler, Registered Manager at Monarch Care Services UK Ltd

Thank You. We really appreciate this positive feedback. Carers are working hard in this difficult time and we are proud to have them as part of our organisation.

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Review from Jill C (Daughter of Client) published on 12 February 2021 Submitted via Website • Report

Overall Experience

We as a family were extremely reassured to know that our mum still had her usual visits from her carers during the snowy/icy weather. The carers went above and beyond, some completing visits on foot, to make sure that Mum’s needs were still met. We would also like to thank carers for continuing to work

cheerfully throughout the pandemic while taking the necessary precautions.

Reply from Lynn Fowler, Registered Manager at Monarch Care Services UK Ltd

Thank You. We appreciate this feedback and it is really encouraging for all staff during this difficult time.

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Review from Lindsay P (Daughter of Client) published on 10 August 2020 Submitted via Website • Report

Overall Experience

Dreadful service, all about the money. Drop clients immediately when price is questioned. Turn up at ridiculous times. Who wants to wait until 12pm and after to get up and dressed? Charging £24 an hour for the privilege as well. Disgusting! Avoid this company.

Reply from L Fowler, RM at Monarch Care Services UK Ltd

Please note that we did not drop the service, we were informed that the client's family have sourced another care provider. This was after the local authority funding ran out (which is in place for the initial few weeks) and the client was required to pay for the service themselves, as assessed by the local authority. The client's family did not want to pay for the service themselves. Also, there were no complaints raised by the client against us when the council was funding the care for the initial few weeks and this review has been left subsequently by them.

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Review from Sarah H (Granddaughter of Client) published on 20 April 2016 Submitted via Website • Report

Overall Experience

Shockingly bad service
Never turn up 4 days into package and we've had 5 calls instead of the 16 that were scheduled. Poor excuses. Lovely staff that are clearly stressed and overworked.
Management promise to deliver yet constantly let service users down .
Would not recommend at all.

Reply from Jennet Hartrick, Director of Operations, Monarch Care at Monarch Care Services UK Ltd

We have been trying very hard to resolve this situation with the family of this service user. The situation has arisen not through fault of our agency, as we took this package on in good faith at times which was agreed by the Hospital Discharge Team and the family. These agreed times have become a problem for the family and we have not got the capacity to change these and this is where the problem has arisen.