Helping Hands Home Care (Chipping Sodbury)

35 South Parade, Yate Shopping Centre, Bristol BS37 4BB
Review Us
9.8 9 Reviews
  • Helping Hands Home Care (Chipping Sodbury), Bristol
Helping Hands Home Care (Chipping Sodbury) provides hourly care in the home. It helps to maintain continuity, supporting emotional well-being and build up a strong relationship with customers and their families.

They provide hourly help for both personal and housekeeping through their experienced and trained carers.

All carers are directly employed by the company and chosen for their suitability and commitment to the task in hand. Protecting the dignity of customers is a core part of the service, with a strong focus on hygiene and nutrition as well.

Show Helping Hands Home Care (Chipping Sodbury) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.60

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Chipping Sodbury) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Andrew Wilkes (Branch Care Manager)

Helping Hands Home Care (Chipping Sodbury) Reviews (9)

9.8

Helping Hands Home Care (Chipping Sodbury) has a Review Score of 9.8 (9.802) out of 10, based on 9 reviews in the last 2 years. Over all time Helping Hands Home Care (Chipping Sodbury) has 9 reviews.

Overall Experience

  • 8
  • 1
  • 0
  • 0
  • 0

Date Published

9
9
9
9
0

Review from M H (Son of Client) published on 12 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

1. Good communication prior phone call to confirm.
2. Engaged well with my mother.
3. Suggested activities that carers can support with.
4. General background information for carers - Mother's interests.
5. Listens to my mother when speaking.
6. Provided in the package, gave information about counselling
service, etc.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen C (Daughter of Client) published on 26 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On coming out of hospital, after a lengthy stay, mom's rehabilitation company fell through. Emergency service was provided matching mom's normal package as much as possible. A particular staff member came out to complete a re-assessment of needs and to put new tasks in place. Very impressed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K C (Daughter of Client) published on 12 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional review.
We were treated with respect and listened to. My dad raised a question about having the same carer, if possible. This was answered and addressed.
A full explanation of terms and conditions was given to myself, as I had not met you before.
Plenty of time to ask questions.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P K (Daughter of Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything very good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Catherine P (Daughter of Client) published on 15 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who visit Dad on a regular basis are fabulous, he trusts them so much that he has asked for them when he feels ill, they help him feel settled and confident. The office staff are very easy to deal with, good communication all round, always keep me up to date with information passed on by
his carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Wife of Client) assisted by family/friend published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Husband has dementia and Parkinson's. He therefore needs continuity of care and his carers need patience and understanding of his situation. The carers therefore are a regular team and I can't fault the care they provide.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stella P (Client) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have very good support from Helping Hands Chipping Sodbury.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L V (Daughter of Client) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care plan was well written and contained a lot of information for both myself and individual carers.
The carers were very good and helped my dad to get up, wash and give him his breakfast. He has some complex disabilities and they adapted things to fit in with him.
They also left him lunch and
put him to bed at night. He was very well cared for.
Many thanks.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jaqueline D (Niece of Client) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient and friendly review covering all aspects of care for my uncle.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Helping Hands Home Care (Chipping Sodbury) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for Helping Hands Home Care (Chipping Sodbury) is calculated as follows: ( (47 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 51 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Chipping Sodbury) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (2)

Meet the Team (1)

Andy

Andy Wilkes

Job Title: Branch Care Manager

About me


As the Registered Manager for the Chipping Sodbury Branch, my role requires me to have operational oversight of the service. I am responsible for ensuring that the service is safe and compliant with the current regulations and that we not only provide the best possible care but that we provide care that is person-centred.


I feel that my team, whether office-based or community-based, work in a professional manner and holds our customers at the heart of everything that we do. I have a very skilled team of carers that have a genuine love for their role.


In my spare time, I am a Cadet Forces Adult Volunteer with the Royal Air Force Air Cadets and enjoy providing opportunities to young people that they may not have access to with other youth organisations.


My experience and expertise


I am a qualified Social Worker and spent years working in both children's services and Adult Services. I was fortunate enough to work my way up to the roles of assistant Team manager and Team Manager. I was responsible for strategic decision-making within Fostering Teams, the training of newly appointed Foster Carers and the supervision and management of Social Workers. I have also worked within residential services for both Children and Adults.


In my younger days, I served with the Royal Air Force and have been heavily involved with the Royal Air Force Air Cadets since 1991.


I have a Ba(Hons) in Social Work, am a qualified Archery instructor and am a Commissioned Officer with the Royal Air Force Air Cadets.


I made the career change to care in 2017 and have worked in management roles since then.


Why I chose Helping Hands


I chose to join Helping Hands because I agreed with the company ethos of life being better at home for our customers and I am passionate about providing the best possible levels of care.


I look forward to us being able to support even more individuals to remain at home with the support and care that they need.


I enjoy working with a professional and very capable team.

Frequently Asked Questions about Helping Hands Home Care (Chipping Sodbury)

What Type of Services does Helping Hands Home Care (Chipping Sodbury) offer?

Helping Hands Home Care (Chipping Sodbury) offers Home Care.

How many Carers does Helping Hands Home Care (Chipping Sodbury) employ?

Helping Hands Home Care (Chipping Sodbury) employs 1000 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Chipping Sodbury) to verify any information. View our terms and conditions. Helping Hands Home Care (Chipping Sodbury) has an Enhanced Service - more info.