Bluebird Care Camden & Hampstead

The Rear Building, 77 Fortess Road, London NW5 1AG
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9.6 32 Reviews
  • Bluebird Care Camden & Hampstead, London
Bluebird Care Camden & Hampstead provides domiciliary care and support to an ever-growing number of people across the borough of Camden. They offer flexible one-hour visits through to specialist 24-hour live-in care.

Bluebird Care focuses on supporting its customers by offering individualised care whilst maintaining and promoting independence. Whether it is a pop-in care call or a more complex hoisting or palliative care visit they will do everything they can to help anyone living in the borough of Camden. They are committed to ensuring people have the option to receive high-quality care in their own homes, without the strain and upheaval of leaving familiar surroundings.

In 2017 Bluebird Care Camden & Hampstead was proud to be Camden's and North London's first and only home care provider rated 'Outstanding' by their regulator, the Care Quality Commission. In January 2020 they were again awarded overall 'Oustanding', yet improving on their previous rating and report. They continue to be the best-rated home care and live-in care provider in the whole of North London.

They are known in their local community, not only for the way they support their customers but also their incredible care team.
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Care Provided by Bluebird Care Camden & Hampstead

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36.95 – £38.95
  • Weekly Live-in Care Fees: £1540 – £1995

At Bluebird Care Camden & Hampstead we offer a highly professional service for our customers, ranging from a 1 hour visit a day, to Live-In Care 7 days a week. We offer all customers a free care assessment in the comfort of their own home, to help determine the level of home care service required.

These prices are only a guideline, please contact Bluebird Care Camden & Hampstead to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • George Morris (Director)

Bluebird Care Camden & Hampstead Reviews (32)

9.6

Bluebird Care Camden & Hampstead has a Review Score of 9.6 (9.571) out of 10, based on 6 reviews in the last 2 years.
Over all time Bluebird Care Camden & Hampstead has 32 reviews.

Overall Experience
  • 27
  • 4
  • 0
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  • 1
Date Published
  • 32
  • 2
  • 4
  • 6
  • 26
Reviewer Connection to Bluebird Care Camden & Hampstead
  • 8
  • 7
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 32, showing 21-32
Review from Jenny D (Daughter of Client) published on 8 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cared for my mother, who had advanced Alzheimer’s, for the past 4 years and used Bluebird Care for support with her care needs. I can honestly say, that I was so very fortunate and grateful to have the amazing carers that I did. Mum's regular carers were knowledgeable, empathetic, professional and
client-focused. A few took caring to a different level and were excellent, resourceful and effective. They taught me so much as well as learning themselves from our experience as a family. They followed the care plan implicitly, understanding and respecting the demands and behaviours of mum's illness and provided much needed emotional and practical support and solutions as well. I will miss this company’s input into our lives and can’t recommend them enough.
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Review from Mona H (Client) published on 16 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The main Bluebird carer I have had this past year is intelligent and understanding of my needs (I am 98 years old) and is quick to my needs.
The same applies to other carers I have had at the weekends, so my general experience is good.
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Review from Susannah D (Wife of Client) published on 10 September 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Bluebird works hard to ensure clients are cared for with compassion and as efficiently as possible. Clients can be fairly demanding and requests are dealt with thoughtfully and, as far as possible, answered speedily. Clients are notified when a carer may be late and this is much appreciated. My husband
has suffered a number of falls recently and I have been gratified to see how carers have approached these, treating him gently, patiently and with professionalism. His dignity respected at all times.
Bluebird works hard to maintain high standards, not just with the carers but also with the administrative staff who are unfailingly polite and helpful.
We are both happy that we chose Bluebird as the agency to provide the care my husband now needs.
Reply from Karen Rides at Bluebird Care Camden & Hampstead

Sue, thank you for sharing your experiences of Bluebird Care Camden & Hampstead and the support we provide your husband. Best regards.

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Review from Daphne A (Niece of Client) published on 14 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
As we live far away from our Aunt, we rely heavily on Bluebird Care Camden & Hampstead to give her constant good care. We are very pleased with the attitude of the carers attending her and some are exceptional.
We know we can contact Bluebird if we have any issues and they are always dealt with promptly
and with compassion. We would not hesitate to recommend this company. Thank you all for your help.
Reply from George Morris at Bluebird Care Camden & Hampstead

Daphne, a big thank you from the team at Bluebird Care. It’s always great to receive positive reviews, we appreciate you taking the time to do so. Best wishes, George.

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Review from John M (Son of Client) published on 31 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird has provided excellent care for my parents. Both are in their late nineties and very independent but have established a marvellous rapport with their carers. As their health and mobility reduce, Bluebird has been extremely responsive and helpful in identifying where additional assistance would
be helpful. The carers are kind, punctual, attentive, communicative and efficient and it’s reassuring that they make my parents’ welfare an absolute priority.
I would recommend Bluebird to anyone with very elderly parents, especially those who wish to remain living in their own homes if at all possible.
Reply from George Morris at Bluebird Care Camden & Hampstead

Hi John. Thank you very much for your review.

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Review from Graham P (Partner of Client) published on 15 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We use Bluebird Care Camden and Hampstead when we stay regularly in a London hotel for weekends away. We really enjoy visiting theatres and seeing friends and family. My partner requires a lot of moving, handling and personal care. Then hoisting into her wheelchair, as she has a progressive physical
condition. The carers do this with professionalism, understanding and dignity. They are always on time and give us the opportunity to get away from home. They are consistent with the carers provided. I could not manage on my own and they provide a real lifeline for us to enjoy some form of normality and make the most of a very difficult life. The staff in the office are also extremely helpful and professional. Thank you, Bluebird!
Reply from George Morris at Bluebird Care Camden & Hampstead

Hello, I have sent you a private message of thanks for your feedback.

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Review from Christopher W (Client) published on 25 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care have been amazing in caring for an elderly friend who lives alone and wants to remain as independent as possible. They have treated her with incredible dignity and respect her wishes in every way, treating her with kindness even when she is often angry at her situation. The staff and management
are always contactable and listen to your concerns as a friend and have always been able to provide advice and suggestions. The staff who deliver the care are amazing - kind, friendly, concerned and incredibly patient. I recommend them in the highest possible terms.
Reply from Karen Rides at Bluebird Care Camden & Hampstead

Hello Chris. This is wonderful feedback, I am so pleased that your contact and experiences with Bluebird Care Camden & Hampstead have been so positive and ultimately that the care we have provided is to the very high standard we aim for on a daily basis. I am extremely proud of the team. I appreciate you taking the time to write these lovely words. Thank you, Karen

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Review from Christina F (Daughter of Client) published on 23 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird were exceptional in caring for Dad whilst dealing with the complexities of a sensitive safeguarding situation in the family home.
Carers brought much light into Dad’s life by chatting with him, making nourishing food, and wheelchair walks to his beloved local park. This put immense glory
back into Dad’s life, making him very happy.
When Bluebird arrived in the family home Dad was wheelchair bound. With kindness and encouragement, Dad was soon able to enjoy walks in the street, accompanied by carers.
Bluebird staff were amazing, always kind, friendly, respectful and immensely skilled.
We would like to emphasise that management are exceptional. It was the commitment of management that ensured that Dad was cared for and thriving under challenging safeguarding conditions. We would particularly like to thank the lady who managed Dad’s care.
We have total trust in Bluebird and wholeheartedly recommend their service to others.
Bluebird surpassed our expectations in every way.
Reply from George Morris at Bluebird Care Camden & Hampstead

Thank you so much. As mentioned in the private message I sent you, we really appreciate you taking the time to share this great feedback. We are very pleased that your experiences were so positive. I have shared your review with the whole team as they are the ones who worked so hard and with such compassion to support and care for your father to such a high level.
Thanks again

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Review from J C (Daughter of Client) published on 11 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care provider. Management provide wonderful supervision and checks. Carers have been very well chosen. Carers have fitted into my mother's needs and respected her dignity. She has managed to remain in her own home for much longer than I thought possible. Carers have also shown companionship
and great kindness and also made grandchildren feel welcome.
Reply from Karen Rides, Care Manager at Bluebird Care Camden & Hampstead

Thank you for your review.

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Review from Nicola (Niece of Client) published on 10 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care (Camden & Hampstead) have been caring for my elderly uncle for almost two years. He has indicated that he is very happy with the care/support he has received. When I have been in contact with Bluebird Care staff, they have been very polite, helpful and efficient, and been able, for example,
to accompany my uncle to medical appointments as well as visit him on a daily basis. I am very impressed with the service we have received from Bluebird Care.
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Review from Beate P (Client) published on 10 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care staff are most helpful and friendly and do their best to comply with my various requests.
To begin with, the management was inadequately organised in that they did, not communicating with me to alert me to changes in scheduling. After I complained about this, they are trying harder now to
keep me informed of the dates and times when their staff is scheduled to visit me. The invoicing also left something to be desired. On the first invoice, the prices quoted were not correct and a second copy of the same invoice arrived several days after I had paid. After I raised these shortcomings with the management staff, I have been promised a better service for my second invoice.
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Review from R. Wyndham L (Husband of Client) published on 7 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service Bluebird Care gives is, in our view, exceptional. Bluebird runs a most caring agency and all our dealings with the organisation have been very satisfactory. Your two operatives, if I may so designate them, have been very kind, punctual and caring. We could not be more delighted than we are
with the service we are receiving - long may it go on.
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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Bluebird Care Camden & Hampstead is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.971 for Bluebird Care Camden & Hampstead is calculated as follows: ( (33 Excellents x 5) + (1 Goods x 4) ) ÷ 34 Ratings = 4.971
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Camden & Hampstead is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jan 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

Meet the Team (8)

George

George Morris

Job Title: Franchise Owner Joined: 2013

George owns and runs the Camden & Hampstead office. He brings not only relevant experience but also an honest and professional approach to the business.


His mother worked in the care industry for 20 years. He recognises that there has been a large increase in the demand for quality and reliable care and believes that care at home is a real and often better alternative to residential homes.


George has a passion, along with his team, to provide the community with the highest level of care. He has over 10 years of management experience along with various qualifications, including a BA (Hons) in Marketing.


"I have always wanted to run my own business. Taking inspiration from Mum and the knowledge I have gained of the market over the years, I am now extremely happy to be working with such a great and growing care team and running a business in this exciting and important market.”

Nomsa

Nomsa Mudenda

Job Title: Care Manager Joined: 2024

Nomsa has worked in the social care industry for 13 years across residential and domiciliary care services. She started out her career as a volunteer in a day centre for adults with learning disabilities in 2005, and a passion for supporting people to live a fulfilling life was born. Nomsa obtained her Leadership and Management in Care Services qualification in 2011 and she also has 6 years experience in business development & management within the health & wellness industry. We are lucky to have Nomsa and her experience and knowledge to help lead our team.

Jasmine

Jasmine Seferi

Job Title: Live-In Care Manager

Jasmine joined Bluebird Care in 2020 as a care assistant after caring for family members for a number of years.


Jasmine is passionate about making sure people's voices are heard and she always goes the extra mile. She joined the office team in August 2022 and is responsible for our live-in care team and all our live-in care customers. She understands that customer service is extremely valuable and things tend to run more smoothly when everyone is satisfied. Jasmine enjoys performing arts, spending time in nature and is a big animal lover.

Geraldine

Geraldine Chesterman

Job Title: Customer Care Supervisor

Geraldine started working at Bluebird Care Camden & Hampstead in November 2022. She brings a deep understanding of the care industry having spent her previous 12 years working across residential & domiciliary care. Geraldine is particularly passionate about end-of-life care and supporting people who are living with dementia.


She likes baking, reading thriller novels and spending time with her dog, Beau.

Aleksandra

Aleksandra Wochowska

Job Title: Carer Supervisor

Aleksandra started at Bluebird Care Camden & Hampstead in March 2018 as a care assistant before joining the supervisor team in July 2022.


Since working at Bluebird Care, Aleksandra has completed her Level 2 Health and Social Care apprenticeship and is now working on her Level 3 Health and Social Care.


Aleksandra volunteers at the Royal Free Hospital in her spare time. She loves watching films and travelling with her family.

Aka

Aka Obasi

Job Title: Training Manager Joined: 2018

With over 17 years experience as a carer, trainer, assessor and internal quality assurer for Health and Social Care, Aka's role in Bluebird Care Camden & Hampstead is to ensure that our staff is trained and qualified in all areas of the job that they do. She uses her experiences and knowledge whilst working with other local health and social care professionals to ensure our team has the confidence and competence required to complete all tasks in a safe and person-centred way.

Gemma

Gemma Summers

Job Title: Recruitment Coordinator

Gemma joined the team in April 2022. Having worked in the care industry as a carer for 10 years and previously in administration and HR she wanted to use her knowledge, experience and skill set to help recruit people that are the correct fit for our customers in order to provide the best possible service. Gemma lives locally and enjoys spending time with her family when she is not at work.

Kesha

Kesha Ankadawala

Job Title: Finance and Accounts Manager

Kesha joined Bluebird Care in January 2023 to start a new chapter in her professional life. Kesha has very relevant experience having worked in social care for 5 years as a care assistant then she went on to work as a Bookkeeper and also in Administration for different companies in London. Her background is also in Tutoring Maths and English for primary school children.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Camden & Hampstead to verify any information. View our terms and conditions. Bluebird Care Camden & Hampstead has an Enhanced Service - more info.