Firstpoint Homecare - Darlington

first point have been providing care for my Uncle for sometime now, he is your typical stubborn Yorkshire man and can be very awkward !!

I can honestly say all the carers (and management) that are part of his care have been fantastic with him, even when he is having a bad day they always manage to bring him round and make him smile, they also go out of there way to ensure he has nice meals cooked and help him keep himself and property clean and tidy. I have witnessed first hand there care and compassion whilst they are with my Uncle, and you can plainly see they care it is not just a job to them.

I would have no hesitation in recommending First Point Homecare .

Firstpoint have been caring for my dear elderly friend of 98 years for a year now . Overall the service is very good. They make four calls a day which help and support my friend to live in his own home. There have been a few niggles in the care provided but they have been ironed out nothing detrimental just things like timings on visits mostly earlier than scheduled. The team are very good in the actual care they give my friend is always clean and happy after the visits. He enjoys their friendly manner and has a good relationship with the different carers. The carers have been excellent at spotting any medical concerns , ringing me the doctors or district nurses. I feel a peace of mind knowing that my friend is in good hands. The carers interaction with me and my friend is very good . They all seem have a genuine concern and attitude about the care they give as well as being professional.

Since my mam got the new carers she as been much happy in she self they make her laugh look after her and very helpful very friendly smile joy people they do what they say thank you so so for everythink

First Point have been providing care for mum for a couple of years now. In all this time I have never found them anything other than professional and caring whether it's the carers themselves or management team. I have witnessed the encouragement and kindness they show to mum in getting her to do things she doesn't particularly want to do but needs to do for her health and wellbeing whilst also respecting her dignity and independence. If there's anything amiss in her home like when her heating and kettle weren't working they will always inform me or are very proactive and went straight out to get her a kettle. Whenever there's been any problems with her medication they have contacted the pharmacist and promptly resolved the issue even picking up once when it wasn't delivered. Without their due diligence mum's health would be effected so it's reassuring to me as I live far away to know mum is cared for.

My 97 year old mother continues to live in her own home and this is helped by daily visits from cheerful, caring people who check mum is up, dressed and coping with the day. All members of Firstpoint from administration to daily care act with compassion, integrity and honesty in often challenging circumstances. My sister, who lives away and I really appreciate the daily reports on the App which are very reassuring. Thank you.

All staff treat me with respect and dignity. I am very happy with all my carers.

My mam suffers from scoliosis of the spine which causes increased pain and suffering when in bed for too long a time on her back. The company knew this and we had requested the soonest opportunity to have an earlier morning getting her up time slot which we'd waited patiently for several months to become available. The bed time call was a very early 6:30pm. The company gave us the earlier call which although described at 8:45, was typically 9:15. However, after only the space of two weeks on this improved schedule, they placed mam back on a far later second run that calls in at quarter to ten, but they never even bothered to discuss the changes with us at all and then they even gave the earlier slot to someone else without discussion or conversation which I found extremely inconsiderate and highly cruel of the company, knowing the harm it would do to my mother. Feel treated like rag dolls tossed and messed about at their whim. They are thoughtless and callus and don't communicate.

In my view the carers we are having are pleasant and cheerful, always ready to talk and share jokes with us.