Home Care Providers Owned by Firstpoint Homecare Ltd

helpful point is that the rota system enables continuity to be maximised. Well done alll

she doesn't particularly want to do but needs to do for her health and wellbeing whilst also respecting her dignity and independence. If there's anything amiss in her home like when her heating and kettle weren't working they will always inform me or are very proactive and went straight out to get her a kettle. Whenever there's been any problems with her medication they have contacted the pharmacist and promptly resolved the issue even picking up once when it wasn't delivered. Without their due diligence mum's health would be effected so it's reassuring to me as I live far away to know mum is cared for.

My sister, who lives away and I really appreciate the daily reports on the App which are very reassuring. Thank you.

this care company.

available. The bed time call was a very early 6:30pm. The company gave us the earlier call which although described at 8:45, was typically 9:15. However, after only the space of two weeks on this improved schedule, they placed mam back on a far later second run that calls in at quarter to ten, but they never even bothered to discuss the changes with us at all and then they even gave the earlier slot to someone else without discussion or conversation which I found extremely inconsiderate and highly cruel of the company, knowing the harm it would do to my mother. Feel treated like rag dolls tossed and messed about at their whim. They are thoughtless and callus and don't communicate.

to speak to her. Would highly recommend!

required. If any issues occur then I feel comfortable reporting to the senior members of staff, we have had a couple of issues but this has been resolved promptly.

discharge, the provision we've had for mum has been an absolute blessing. My mum has made huge improvements physically and emotionally over the weeks which has benefitted my elderly dad, and therefore me. I would highly recommend
FirstPoint Home Care. The training and care provided have demonstrated how
proactive and clinically astute the main carer in particular has been when nurse provision has been required. Relationally speaking the carers have shown kindness and compassion to mum and dad. We couldn't ask for more.

and have never let me down. I don't know what mum and I would do without their support. Highly recommended!

in all, could not wish for more from the whole team 100%.

us. A joy in itself this never happened with my previous company caring for me. Everyone at First Point has been more than helpful, any little problem that has arisen has been sorted. I feel very lucky that First Point has come my way.

my mum eats which can be difficult at times.

they ask me if there is anything they can do to help me.

received from his amazing carers. The management team have been very supportive, always going the extra mile to help us. Thank you to everyone at Firstpoint especially our carers who are always happy and cheerful. I hope if you read this you know who you are! We couldn't do it without you.

really appreciate their, care, concern and support. Thank you.