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Firstpoint Homecare Ltd Locations (3)

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3 Home Care Providers owned by Firstpoint Homecare Ltd
Firstpoint Homecare - Harpenden

Unit 29, Thrales End Farm, Thrales End Lane, Harpenden AL5 3NS 

9.9 14 reviews
"The service provided is first class. The carers are attentive and understanding of my mother's needs. They are caring and supportive, an…"   Read all 14 reviews

Firstpoint Homecare is an experienced provider of care at home and have been caring for people in their homes throughout the UK since 2002. Firstpoint Homecare (Harpenden) helps adults of all ages live a balanced and independent life by providing… Read more about Firstpoint Homecare - Harpenden

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
  • Visiting Care from £40 / hour
  • Live-in Care from £1,500 / week
Firstpoint Homecare - Darlington

Office 1.03, Darlington Business Central, 2 Union Square, Central Park, Darlington DL1 1GL 

8.3 5 reviews
"First Point have been providing care for mum for a couple of years now. In all this time I have never found them anything other than…"   Read all 5 reviews

Firstpoint Homecare (Darlington) offers a wide range of support services. Taking a person-centred approach, everything is designed around the unique needs of each person they support, promoting independence and choice at all times. The team are equipped… Read more about Firstpoint Homecare - Darlington

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
  • Visiting Care from £40 / hour
  • Live-in Care from £1,500 / week
Servoca London

Audrey House, 16-20 Ely Place, London EC1N 6SN 

  • Care Provided
  • Dementia
Other Home Care Groups you may be interested in:
Alcedo Care Ulverston & Barrow-In-Furness, Ulverston
Alcedo Care
AAA Healthcare Agency - Blackburn, Blackburn
AAA Healthcare Agency Ltd

Firstpoint Homecare Ltd Reviews (19)

Reviews posted for members of Firstpoint Homecare Ltd

Overall Experience
  • 14
  • 4
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  • 1
  • 0
Date Published
  • 19
  • 7
  • 12
  • 19
  • 0
Reviewer Connection to Firstpoint Homecare Ltd
  • 8
  • 3
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  • 2
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  • 1
Review of

Firstpoint Homecare - Darlington

from S B (Daughter of Client) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
First Point have been providing care for mum for a couple of years now. In all this time I have never found them anything other than professional and caring whether it's the carers themselves or management team. I have witnessed the encouragement and kindness they show to mum in getting her to do things
she doesn't particularly want to do but needs to do for her health and wellbeing whilst also respecting her dignity and independence. If there's anything amiss in her home like when her heating and kettle weren't working they will always inform me or are very proactive and went straight out to get her a kettle. Whenever there's been any problems with her medication they have contacted the pharmacist and promptly resolved the issue even picking up once when it wasn't delivered. Without their due diligence mum's health would be effected so it's reassuring to me as I live far away to know mum is cared for.
Reply from Sharon Williams, Operations Director at Firstpoint Homecare - Darlington

We appreciate you taking the time to leave a review for us - thank you. It's good to hear such lovely feedback for our carers, we will pass this on and I am sure they will be so pleased. Thanks so much! Sharon

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Firstpoint Homecare - Darlington

from K T (Daughter of Client) published on 1 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My 97 year old mother continues to live in her own home and this is helped by daily visits from cheerful, caring people who check mum is up, dressed and coping with the day. All members of Firstpoint from administration to daily care act with compassion, integrity and honesty in often challenging circumstances.
My sister, who lives away and I really appreciate the daily reports on the App which are very reassuring. Thank you.
Reply from Sharon Williams, Operations Director at Firstpoint Homecare - Darlington

Thank you for taking the time to leave us a review, we really appreciate it. We will make sure your positive feedback is passed on to our carers. Thank so much, Sharon

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Firstpoint Homecare - Harpenden

from Lew H (Husband of Client) published on 1 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Really pleased with the carers. She is the best in terms of helpful attitude and practical suggestions. But they are all good, really. The other carer is equally considerate and caring. We appreciate continuity, so it is good to have our carer for five days and April for two works well. And it is very
good to have the morning carer back for the evening slot too. You were correct in terms of timing in that 3/4 of an hour is plenty morning.
Reply from Sharon Williams, Operations Director at Firstpoint Homecare - Harpenden

Thank you so much for the review. We appreciate you taking the time to pass on your feedback! We are pleased that the split week and timings are working out well. Thank you

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Firstpoint Homecare - Harpenden

from L A (Daughter of Client) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service provided is first class. The carers are attentive and understanding of my mother's needs. They are caring and supportive, an extended family in difficult times. The schedules are agreed to suit my elderly mother's medication and routine.
Reply from Sharon Williams, Operations Director at Firstpoint Homecare - Harpenden

Thank you so much for taking the time to leave a review for us. We appreciate it! Can we also add what a pleasure it is to look after your mother. Thank you

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Firstpoint Homecare - Darlington

from M S (Client) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff treat me with respect and dignity. I am very happy with all my carers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Firstpoint Homecare - Harpenden

from K M (Daughter of Client) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Manager and Care Coordinator go above and beyond to sort issues as they arise, ensuring the needs of my parents are the priority at all times! They go above and beyond and are contactable at all times, which has made a stressful period easier to navigate for our family. I would highly recommend
this care company.
Reply from Sharon Williams, Operations Director at Firstpoint Homecare - Harpenden

Thank you for the wonderful review! We truly appreciate hearing about the exceptional care provided by our healthcare professionals. Best regards, Firstpoint Homecare

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Firstpoint Homecare - Darlington

from Sarah S (Daughter of Client) published on 28 April 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mam suffers from scoliosis of the spine which causes increased pain and suffering when in bed for too long a time on her back. The company knew this and we had requested the soonest opportunity to have an earlier morning getting her up time slot which we'd waited patiently for several months to become
available. The bed time call was a very early 6:30pm. The company gave us the earlier call which although described at 8:45, was typically 9:15. However, after only the space of two weeks on this improved schedule, they placed mam back on a far later second run that calls in at quarter to ten, but they never even bothered to discuss the changes with us at all and then they even gave the earlier slot to someone else without discussion or conversation which I found extremely inconsiderate and highly cruel of the company, knowing the harm it would do to my mother. Feel treated like rag dolls tossed and messed about at their whim. They are thoughtless and callus and don't communicate.
Reply from Sharon Williams, Operations Director at Firstpoint Homecare - Darlington

Thank you for taking the time to share your feedback. We are truly sorry to hear about your concerns regarding the timing of the calls. We understand how important it is for your mother's care to be tailored to her specific needs. We strive to offer the best possible care and would like to discuss the matter further with you to make the necessary adjustments to better accommodate your mother's routine. Please feel free to reach out to us directly so we can find a solution that works better for her. Your satisfaction and your mother's well-being are our top priority and we would appreciate the opportunity to make improvements.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Firstpoint Homecare - Harpenden

from F B (Son of Client) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Firstpoint Homecare Harpenden are taking care of both my parents and I have been delighted with the care and service provided. The daily carers are so kind and thoughtful with my parents, I don't know what we'd do without them. The care manager is always very helpful and readily available should I need
to speak to her. Would highly recommend!
Reply from Rheanne Pittaway, Marketing Manager at Firstpoint Homecare - Harpenden

Thank you for the wonderful review! We truly appreciate hearing about the exceptional care provided by our healthcare professionals. Best regards, Firstpoint Homecare.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Firstpoint Homecare - Harpenden

from V B (Granddaughter of Client) published on 6 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers always treat my nan with dignity and respect. She feels very comfortable with all carers. They all have respect when coming into the family home. They always encourage her to do her day-to-day things. The management team are always on hand when needed and communicate with myself as and when
required. If any issues occur then I feel comfortable reporting to the senior members of staff, we have had a couple of issues but this has been resolved promptly.
Reply from Rheanne Pittaway, Marketing Manager at Firstpoint Homecare - Harpenden

Thank you, Victoria, for your feedback! We're thrilled to hear about the positive experience you and your nan have had with Firstpoint Homecare. It's wonderful to know that they have made her feel comfortable and that they treat her with the dignity and respect she deserves. We truly appreciate your kind words!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Firstpoint Homecare - Harpenden

from Tim R (Son of Client) published on 15 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Firstpoint Homecare has looked after my mum for a few years now, they are very professional with what care they provide and keep me updated with any issues or concerns they have in regards to my mum.
Reply from Rheanne Pittaway, Marketing Manager at Firstpoint Homecare - Harpenden

Thank you taking the time to leave a review. We are so pleased to hear you are happy with the care we provide and it is our pleasure to look after your mum.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Firstpoint Homecare - Harpenden

from Priscilla S (Daughter of Client) published on 15 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since being introduced to First Point Home Care in May'24 we have been very thankful and feel a huge sense of relief. The care has been friendly, efficient, responsive, consistent - very important - at all levels. Not having ever needed care as a family to needing quite urgently at the point of hospital
discharge, the provision we've had for mum has been an absolute blessing. My mum has made huge improvements physically and emotionally over the weeks which has benefitted my elderly dad, and therefore me. I would highly recommend
FirstPoint Home Care. The training and care provided have demonstrated how
proactive and clinically astute the main carer in particular has been when nurse provision has been required. Relationally speaking the carers have shown kindness and compassion to mum and dad. We couldn't ask for more.
Reply from Rheanne Pittaway, Marketing Manager at Firstpoint Homecare - Harpenden

Thank you for leaving such a lovely review. It is so nice to hear about the positive impact the care we provide has had, and it is an absolute pleasure caring for your Mum.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Firstpoint Homecare - Harpenden

from Lesley W (Daughter of Client) published on 15 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Firstpoint Homecare have been caring for mum for over 3 years. They provide regular carers who we know know well. They also know mum very well and are aware of her good days and bad days and keep me informed. They are kind, friendly, caring and happy to go the extra mile when required. They are reliable
and have never let me down. I don't know what mum and I would do without their support. Highly recommended!
Reply from Rheanne Pittaway, Marketing Manager at Firstpoint Homecare - Harpenden

Thank you for leaving a review and expressing such lovely words. We are so thrilled to hear of the positive experience you and your family have had and the relationship you have with the regular carers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Firstpoint Homecare - Harpenden

from P B (Wife of Client) published on 2 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise more highly with carers and management care given to my husband. The carers have all been friendly, helpful with what my husband needs. They also have been very professional and made me feel at ease in their conduct. Management have also been extremely helpful and easy to talk to. All
in all, could not wish for more from the whole team 100%.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Firstpoint Homecare - Darlington

from K J (Client) assisted by family/friend published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In my view the carers we are having are pleasant and cheerful, always ready to talk and share jokes with us.
Reply from Sarah Whitaker, Business Development Manager at Firstpoint Homecare - Darlington

I am really pleased to hear that the care staff that support you cheer you up with jokes and are always chatting to you. I will make sure that they all read this. Thank you for your kind words.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Firstpoint Homecare - Harpenden

from C V (Client) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After an extremely bad experience with my previous care provider, it's a pleasure being cared for by Firstpoing Homecare. My carers are very respectful, polite, and forward-thinking, and attention to my needs, They are mostly on time, if for any reason they are running late, the office rings and tells
us. A joy in itself this never happened with my previous company caring for me. Everyone at First Point has been more than helpful, any little problem that has arisen has been sorted. I feel very lucky that First Point has come my way.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Firstpoint Homecare - Harpenden

from Melissa B (Daughter of Client) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally, all carers are very good and if there is a problem it is dealt with very quickly with the help of management. Also, one of the carers is excellent, she has looked after my mum for quite a few years now. She understands my mum's needs as her dementia changes. She is very good at making sure
my mum eats which can be difficult at times.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Firstpoint Homecare - Harpenden

from S E (Wife of Client) published on 27 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with our carers they are pleasant and kind to my husband. They tell him what they are going to do to put his mind at rest. Just lately they are coming at different times so it makes it difficult for me to organise his food as I prefer to do it after they have been. Before they leave
they ask me if there is anything they can do to help me.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Firstpoint Homecare - Harpenden

from S D (Wife of Client) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has late-stage vascular dementia, not easy to deal with at times. He is bedbound and totally dependent on the carers and me. He has been receiving care from First Point Home Care for over two years. It hasn't been an easy journey and I am very grateful for the care and kindness he (and I)
received from his amazing carers. The management team have been very supportive, always going the extra mile to help us. Thank you to everyone at Firstpoint especially our carers who are always happy and cheerful. I hope if you read this you know who you are! We couldn't do it without you.
Reply from Rheanne Pittaway, Marketing Manager at Firstpoint Homecare - Harpenden

Thank you very much for your lovely review. It is so heartwarming to hear of the wonderful support you and your husband receive from our Firstpoint Homecare team. We will make sure the team see this review, best wishes.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Firstpoint Homecare - Harpenden

from A R (Granddaughter of Client) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care and support are provided by First Point Home carers and the manager. They ensure they give good personal care and encourage my grandmother to eat and drink - even when this is a challenge (as of late). They remain bright and cheerful and take pride in their work. My grandmother and I
really appreciate their, care, concern and support. Thank you.
Reply from Rheanne Pittaway, Marketing Manager at Firstpoint Homecare - Harpenden

Thank you so much for a wonderful review. It is great to hear that our carers are bright and cheerful and we look forward to continuing to care for your Grandmother. Best wishes, Firstpoint Homecare

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

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Frequently Asked Questions about Firstpoint Homecare Ltd

Costs for home care providers owned by Firstpoint Homecare Ltd

Average costs for home care provided by Firstpoint Homecare Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Firstpoint Homecare Ltd, based on 2 out of their 3 locations.
Type of Care Provided Average Weekly Cost
Visiting Care (hourly) £40
Live-in Care (weekly) £1,500
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.

How many Agencies does Firstpoint Homecare Ltd own?

Firstpoint Homecare Ltd own 3 Agencies.

Which Firstpoint Homecare Ltd Agencies have the highest review score?

Firstpoint Homecare - Harpenden, Firstpoint Homecare - Darlington & Servoca London have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Firstpoint Homecare Ltd to verify any information. View our terms and conditions. Firstpoint Homecare Ltd has a Basic Service – more info.