Average costs for home care provided by Firstpoint Homecare Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Firstpoint Homecare Ltd, based on 3 out of their 4 locations.

Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide .

How many Agencies does Firstpoint Homecare Ltd own?

Firstpoint Homecare Ltd own 4 Agencies.

Which Firstpoint Homecare Ltd Agencies have the highest review score?

Firstpoint Homecare - Harpenden , Servoca Complex Care - Chelmsford & Firstpoint Homecare - Darlington have the highest review score.

Firstpoint Homecare Ltd | 4 Home Care Providers

Review of
Servoca Complex Care - Chelmsford
from D F (Client) published on 5 December 2025 Submitted via Postal Card • Report

Overall Experience

I am receiving Michelin star service.
Getting home from Suham has been brilliant, really amazing. Everyone has pulled together and got me settled, so thank you Michelle.

Reply from James Baker, Operations Manager at Servoca Complex Care - ChelmsfordThank you so much for taking the time to share your lovely feedback! We will ensure this is shared with the entire team, they will be really pleased!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Firstpoint Homecare - Harpenden
from Lewis H (Husband of Client) published on 22 September 2025 Submitted via Website • Report

Overall Experience

Outstanding help and care has been given since we started to use Firstpoint last June. The managers (Sharon and Aimee) provide careful oversight and keep in regular contact. The individual carers, particularly Ashley who is totally outstanding, are ALL kind and caring. We cannot fault them.
A key

helpful point is that the rota system enables continuity to be maximised. Well done alll

Reply from Sharon Williams, Operations Director at Firstpoint Homecare - HarpendenThank you for taking the time to leave us a review, we all hugely appreciate it. We will also make sure your positive feedback is passed on to our carers, it will make their day! Thank so much, Sharon

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Firstpoint Homecare - Darlington
from S B (Daughter of Client) published on 1 July 2025 Submitted via Website • Report

Overall Experience

First Point have been providing care for mum for a couple of years now. In all this time I have never found them anything other than professional and caring whether it's the carers themselves or management team. I have witnessed the encouragement and kindness they show to mum in getting her to do things

she doesn't particularly want to do but needs to do for her health and wellbeing whilst also respecting her dignity and independence. If there's anything amiss in her home like when her heating and kettle weren't working they will always inform me or are very proactive and went straight out to get her a kettle. Whenever there's been any problems with her medication they have contacted the pharmacist and promptly resolved the issue even picking up once when it wasn't delivered. Without their due diligence mum's health would be effected so it's reassuring to me as I live far away to know mum is cared for.

Reply from Sharon Williams, Operations Director at Firstpoint Homecare - DarlingtonWe appreciate you taking the time to leave a review for us - thank you. It's good to hear such lovely feedback for our carers, we will pass this on and I am sure they will be so pleased. Thanks so much! Sharon

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Firstpoint Homecare - Darlington
from K T (Daughter of Client) published on 1 July 2025 Submitted via Website • Report

Overall Experience

My 97 year old mother continues to live in her own home and this is helped by daily visits from cheerful, caring people who check mum is up, dressed and coping with the day. All members of Firstpoint from administration to daily care act with compassion, integrity and honesty in often challenging circumstances.

My sister, who lives away and I really appreciate the daily reports on the App which are very reassuring. Thank you.

Reply from Sharon Williams, Operations Director at Firstpoint Homecare - DarlingtonThank you for taking the time to leave us a review, we really appreciate it. We will make sure your positive feedback is passed on to our carers. Thank so much, Sharon

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Firstpoint Homecare - Harpenden
from L A (Daughter of Client) published on 1 July 2025 Submitted via Website • Report

Overall Experience

The service provided is first class. The carers are attentive and understanding of my mother's needs. They are caring and supportive, an extended family in difficult times. The schedules are agreed to suit my elderly mother's medication and routine.

Reply from Sharon Williams, Operations Director at Firstpoint Homecare - HarpendenThank you so much for taking the time to leave a review for us. We appreciate it! Can we also add what a pleasure it is to look after your mother. Thank you

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Firstpoint Homecare - Darlington
from M S (Client) published on 16 June 2025 Submitted via Postal Card • Report

Overall Experience

All staff treat me with respect and dignity. I am very happy with all my carers.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Firstpoint Homecare - Harpenden
from K M (Daughter of Client) published on 20 May 2025 Submitted via Website • Report

Overall Experience

The Manager and Care Coordinator go above and beyond to sort issues as they arise, ensuring the needs of my parents are the priority at all times! They go above and beyond and are contactable at all times, which has made a stressful period easier to navigate for our family. I would highly recommend

this care company.

Reply from Sharon Williams, Operations Director at Firstpoint Homecare - HarpendenThank you for the wonderful review! We truly appreciate hearing about the exceptional care provided by our healthcare professionals. Best regards, Firstpoint Homecare

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Firstpoint Homecare - Darlington
from Sarah S (Daughter of Client) published on 28 April 2025 Submitted via Website • Report

Overall Experience

My mam suffers from scoliosis of the spine which causes increased pain and suffering when in bed for too long a time on her back. The company knew this and we had requested the soonest opportunity to have an earlier morning getting her up time slot which we'd waited patiently for several months to become

available. The bed time call was a very early 6:30pm. The company gave us the earlier call which although described at 8:45, was typically 9:15. However, after only the space of two weeks on this improved schedule, they placed mam back on a far later second run that calls in at quarter to ten, but they never even bothered to discuss the changes with us at all and then they even gave the earlier slot to someone else without discussion or conversation which I found extremely inconsiderate and highly cruel of the company, knowing the harm it would do to my mother. Feel treated like rag dolls tossed and messed about at their whim. They are thoughtless and callus and don't communicate.

Reply from Sharon Williams, Operations Director at Firstpoint Homecare - DarlingtonThank you for taking the time to share your feedback. We are truly sorry to hear about your concerns regarding the timing of the calls. We understand how important it is for your mother's care to be tailored to her specific needs. We strive to offer the best possible care and would like to discuss the matter further with you to make the necessary adjustments to better accommodate your mother's routine. Please feel free to reach out to us directly so we can find a solution that works better for her. Your satisfaction and your mother's well-being are our top priority and we would appreciate the opportunity to make improvements.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Firstpoint Homecare - Harpenden
from F B (Son of Client) published on 4 December 2024 Submitted via Website • Report

Overall Experience

Firstpoint Homecare Harpenden are taking care of both my parents and I have been delighted with the care and service provided. The daily carers are so kind and thoughtful with my parents, I don't know what we'd do without them. The care manager is always very helpful and readily available should I need

to speak to her. Would highly recommend!

Reply from Rheanne Pittaway, Marketing Manager at Firstpoint Homecare - HarpendenThank you for the wonderful review! We truly appreciate hearing about the exceptional care provided by our healthcare professionals. Best regards, Firstpoint Homecare.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Servoca Complex Care - Chelmsford
from S P (Friend of Client) published on 12 November 2024 Submitted via Website • Report

Overall Experience

The live in carer is brilliant, she is so kind and caring, always remains calm and helps client to be their self. We are really happy with the service we receive from Servoca and would definitely recommend them!!

Reply from Rheanne Pittaway, Marketing Manager at Servoca Complex Care - ChelmsfordThank you so much for your kind review. We're thrilled to hear that you're happy with the care you're receiving. Wishing you all the best! Warm regards, Servoca Complex Care.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Firstpoint Homecare - Harpenden
from V B (Granddaughter of Client) published on 6 November 2024 Submitted via Website • Report

Overall Experience

The carers always treat my nan with dignity and respect. She feels very comfortable with all carers. They all have respect when coming into the family home. They always encourage her to do her day-to-day things. The management team are always on hand when needed and communicate with myself as and when

required. If any issues occur then I feel comfortable reporting to the senior members of staff, we have had a couple of issues but this has been resolved promptly.

Reply from Rheanne Pittaway, Marketing Manager at Firstpoint Homecare - HarpendenThank you, Victoria, for your feedback! We're thrilled to hear about the positive experience you and your nan have had with Firstpoint Homecare. It's wonderful to know that they have made her feel comfortable and that they treat her with the dignity and respect she deserves. We truly appreciate your kind words!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Firstpoint Homecare - Harpenden
from Tim R (Son of Client) published on 15 October 2024 Submitted via Website • Report

Overall Experience

Firstpoint Homecare has looked after my mum for a few years now, they are very professional with what care they provide and keep me updated with any issues or concerns they have in regards to my mum.

Reply from Rheanne Pittaway, Marketing Manager at Firstpoint Homecare - HarpendenThank you taking the time to leave a review. We are so pleased to hear you are happy with the care we provide and it is our pleasure to look after your mum.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Firstpoint Homecare - Harpenden
from Priscilla S (Daughter of Client) published on 15 October 2024 Submitted via Website • Report

Overall Experience

Since being introduced to First Point Home Care in May'24 we have been very thankful and feel a huge sense of relief. The care has been friendly, efficient, responsive, consistent - very important - at all levels. Not having ever needed care as a family to needing quite urgently at the point of hospital

discharge, the provision we've had for mum has been an absolute blessing. My mum has made huge improvements physically and emotionally over the weeks which has benefitted my elderly dad, and therefore me. I would highly recommend
FirstPoint Home Care. The training and care provided have demonstrated how
proactive and clinically astute the main carer in particular has been when nurse provision has been required. Relationally speaking the carers have shown kindness and compassion to mum and dad. We couldn't ask for more.

Reply from Rheanne Pittaway, Marketing Manager at Firstpoint Homecare - HarpendenThank you for leaving such a lovely review. It is so nice to hear about the positive impact the care we provide has had, and it is an absolute pleasure caring for your Mum.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Firstpoint Homecare - Harpenden
from Lesley W (Daughter of Client) published on 15 October 2024 Submitted via Website • Report

Overall Experience

Firstpoint Homecare have been caring for mum for over 3 years. They provide regular carers who we know know well. They also know mum very well and are aware of her good days and bad days and keep me informed. They are kind, friendly, caring and happy to go the extra mile when required. They are reliable

and have never let me down. I don't know what mum and I would do without their support. Highly recommended!

Reply from Rheanne Pittaway, Marketing Manager at Firstpoint Homecare - HarpendenThank you for leaving a review and expressing such lovely words. We are so thrilled to hear of the positive experience you and your family have had and the relationship you have with the regular carers.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Servoca Complex Care - Chelmsford
from M M (Wife of Client) published on 2 July 2024 Submitted via Postal Card • Report

Overall Experience

Just like to say the carers that come here are brilliant. Couldn't wish for any better.

Reply from Michelle Wellspring, Registered Manager at Servoca Complex Care - ChelmsfordThank you for your feedback! It is a pleasure to be able to provide care for your family!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Firstpoint Homecare - Harpenden
from P B (Wife of Client) published on 2 July 2024 Submitted via Postal Card • Report

Overall Experience

I cannot praise more highly with carers and management care given to my husband. The carers have all been friendly, helpful with what my husband needs. They also have been very professional and made me feel at ease in their conduct. Management have also been extremely helpful and easy to talk to. All

in all, could not wish for more from the whole team 100%.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Servoca Complex Care - Chelmsford
from C S (Sister-in-law of Client) published on 1 July 2024 Submitted via Postal Card • Report

Overall Experience

It is good that the client's care is consistent with people who know him. He is happy and thriving well.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Firstpoint Homecare - Darlington
from K J (Client) assisted by family/friend published on 27 June 2024 Submitted via Postal Card • Report

Overall Experience

In my view the carers we are having are pleasant and cheerful, always ready to talk and share jokes with us.

Reply from Sarah Whitaker, Business Development Manager at Firstpoint Homecare - DarlingtonI am really pleased to hear that the care staff that support you cheer you up with jokes and are always chatting to you. I will make sure that they all read this. Thank you for your kind words.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Firstpoint Homecare - Harpenden
from C V (Client) published on 5 June 2024 Submitted via Postal Card • Report

Overall Experience

After an extremely bad experience with my previous care provider, it's a pleasure being cared for by Firstpoing Homecare. My carers are very respectful, polite, and forward-thinking, and attention to my needs, They are mostly on time, if for any reason they are running late, the office rings and tells

us. A joy in itself this never happened with my previous company caring for me. Everyone at First Point has been more than helpful, any little problem that has arisen has been sorted. I feel very lucky that First Point has come my way.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Firstpoint Homecare - Harpenden
from Melissa B (Daughter of Client) published on 28 May 2024 Submitted via Postal Card • Report

Overall Experience

Generally, all carers are very good and if there is a problem it is dealt with very quickly with the help of management. Also, one of the carers is excellent, she has looked after my mum for quite a few years now. She understands my mum's needs as her dementia changes. She is very good at making sure

my mum eats which can be difficult at times.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Type of Care Provided	Average Weekly Cost
Visiting Care (hourly)	£35
Live-in Care (weekly)	£1,667

Home Care Providers Owned by Firstpoint Homecare Ltd

Firstpoint Homecare Ltd Locations (4)

Firstpoint Homecare Ltd Reviews (25)

Servoca Complex Care - Chelmsford

Firstpoint Homecare - Harpenden

Firstpoint Homecare - Darlington

Firstpoint Homecare - Darlington

Firstpoint Homecare - Harpenden

Firstpoint Homecare - Darlington

Firstpoint Homecare - Harpenden

Firstpoint Homecare - Darlington

Firstpoint Homecare - Harpenden

Servoca Complex Care - Chelmsford

Firstpoint Homecare - Harpenden

Firstpoint Homecare - Harpenden

Firstpoint Homecare - Harpenden

Firstpoint Homecare - Harpenden

Servoca Complex Care - Chelmsford

Firstpoint Homecare - Harpenden

Servoca Complex Care - Chelmsford

Firstpoint Homecare - Darlington

Firstpoint Homecare - Harpenden

Firstpoint Homecare - Harpenden

Awards / Recognitions (0)

Loading

Loading

Loading

Frequently Asked Questions about Firstpoint Homecare Ltd

Costs for home care providers owned by Firstpoint Homecare Ltd

How many Agencies does Firstpoint Homecare Ltd own?

Which Firstpoint Homecare Ltd Agencies have the highest review score?

Care Seekers

Job Seekers