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Home Care Provider Owned by Firstpoint Homecare Ltd in Bedfordshire

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9.2 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Firstpoint Homecare Ltd in Bedfordshire

Only the locations & reviews in Bedfordshire for Firstpoint Homecare Ltd are showing below.

View the details of all 4 locations (with 25 reviews) owned by Firstpoint Homecare Ltd

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Firstpoint Homecare Ltd Locations in Bedfordshire (1)

1 Home Care Provider owned by Firstpoint Homecare Ltd in Bedfordshire
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Firstpoint Homecare - Harpenden

Unit 29, Thrales End Farm, Thrales End Lane, Harpenden AL5 3NS 

9.8 14 reviews
"Outstanding help and care has been given since we started to use Firstpoint last June. The managers (Sharon and Aimee) provide careful…"   Read all 14 reviews

Firstpoint Homecare is an experienced provider of care at home and have been caring for people in their homes throughout the UK since 2002. Firstpoint Homecare (Harpenden) helps adults of all ages live a balanced and independent life by providing… Read more about Firstpoint Homecare - Harpenden

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
  • Visiting Care from £40 / hour
  • Live-in Care from £1,500 / week
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Alcedo Care

Firstpoint Homecare Ltd Reviews in Bedfordshire (14)

9.2

Firstpoint Homecare Ltd has a Group Review Score of 9.2 (9.212) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Firstpoint Homecare Ltd must have a Review Score.

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Review of

Firstpoint Homecare - Harpenden

from Lewis H (Husband of Client) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding help and care has been given since we started to use Firstpoint last June. The managers (Sharon and Aimee) provide careful oversight and keep in regular contact. The individual carers, particularly Ashley who is totally outstanding, are ALL kind and caring. We cannot fault them.
A key
helpful point is that the rota system enables continuity to be maximised. Well done alll
Reply from Sharon Williams, Operations Director at Firstpoint Homecare - HarpendenThank you for taking the time to leave us a review, we all hugely appreciate it. We will also make sure your positive feedback is passed on to our carers, it will make their day! Thank so much, Sharon
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Review of

Firstpoint Homecare - Harpenden

from L A (Daughter of Client) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service provided is first class. The carers are attentive and understanding of my mother's needs. They are caring and supportive, an extended family in difficult times. The schedules are agreed to suit my elderly mother's medication and routine.
Reply from Sharon Williams, Operations Director at Firstpoint Homecare - HarpendenThank you so much for taking the time to leave a review for us. We appreciate it! Can we also add what a pleasure it is to look after your mother. Thank you
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Review of

Firstpoint Homecare - Harpenden

from K M (Daughter of Client) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Manager and Care Coordinator go above and beyond to sort issues as they arise, ensuring the needs of my parents are the priority at all times! They go above and beyond and are contactable at all times, which has made a stressful period easier to navigate for our family. I would highly recommend
this care company.
Reply from Sharon Williams, Operations Director at Firstpoint Homecare - HarpendenThank you for the wonderful review! We truly appreciate hearing about the exceptional care provided by our healthcare professionals. Best regards, Firstpoint Homecare
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Review of

Firstpoint Homecare - Harpenden

from F B (Son of Client) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Firstpoint Homecare Harpenden are taking care of both my parents and I have been delighted with the care and service provided. The daily carers are so kind and thoughtful with my parents, I don't know what we'd do without them. The care manager is always very helpful and readily available should I need
to speak to her. Would highly recommend!
Reply from Rheanne Pittaway, Marketing Manager at Firstpoint Homecare - HarpendenThank you for the wonderful review! We truly appreciate hearing about the exceptional care provided by our healthcare professionals. Best regards, Firstpoint Homecare.
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Review of

Firstpoint Homecare - Harpenden

from V B (Granddaughter of Client) published on 6 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers always treat my nan with dignity and respect. She feels very comfortable with all carers. They all have respect when coming into the family home. They always encourage her to do her day-to-day things. The management team are always on hand when needed and communicate with myself as and when
required. If any issues occur then I feel comfortable reporting to the senior members of staff, we have had a couple of issues but this has been resolved promptly.
Reply from Rheanne Pittaway, Marketing Manager at Firstpoint Homecare - HarpendenThank you, Victoria, for your feedback! We're thrilled to hear about the positive experience you and your nan have had with Firstpoint Homecare. It's wonderful to know that they have made her feel comfortable and that they treat her with the dignity and respect she deserves. We truly appreciate your kind words!
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Review of

Firstpoint Homecare - Harpenden

from Tim R (Son of Client) published on 15 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Firstpoint Homecare has looked after my mum for a few years now, they are very professional with what care they provide and keep me updated with any issues or concerns they have in regards to my mum.
Reply from Rheanne Pittaway, Marketing Manager at Firstpoint Homecare - HarpendenThank you taking the time to leave a review. We are so pleased to hear you are happy with the care we provide and it is our pleasure to look after your mum.
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Review of

Firstpoint Homecare - Harpenden

from Priscilla S (Daughter of Client) published on 15 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since being introduced to First Point Home Care in May'24 we have been very thankful and feel a huge sense of relief. The care has been friendly, efficient, responsive, consistent - very important - at all levels. Not having ever needed care as a family to needing quite urgently at the point of hospital
discharge, the provision we've had for mum has been an absolute blessing. My mum has made huge improvements physically and emotionally over the weeks which has benefitted my elderly dad, and therefore me. I would highly recommend
FirstPoint Home Care. The training and care provided have demonstrated how
proactive and clinically astute the main carer in particular has been when nurse provision has been required. Relationally speaking the carers have shown kindness and compassion to mum and dad. We couldn't ask for more.
Reply from Rheanne Pittaway, Marketing Manager at Firstpoint Homecare - HarpendenThank you for leaving such a lovely review. It is so nice to hear about the positive impact the care we provide has had, and it is an absolute pleasure caring for your Mum.
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Review of

Firstpoint Homecare - Harpenden

from Lesley W (Daughter of Client) published on 15 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Firstpoint Homecare have been caring for mum for over 3 years. They provide regular carers who we know know well. They also know mum very well and are aware of her good days and bad days and keep me informed. They are kind, friendly, caring and happy to go the extra mile when required. They are reliable
and have never let me down. I don't know what mum and I would do without their support. Highly recommended!
Reply from Rheanne Pittaway, Marketing Manager at Firstpoint Homecare - HarpendenThank you for leaving a review and expressing such lovely words. We are so thrilled to hear of the positive experience you and your family have had and the relationship you have with the regular carers.
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Review of

Firstpoint Homecare - Harpenden

from P B (Wife of Client) published on 2 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise more highly with carers and management care given to my husband. The carers have all been friendly, helpful with what my husband needs. They also have been very professional and made me feel at ease in their conduct. Management have also been extremely helpful and easy to talk to. All
in all, could not wish for more from the whole team 100%.
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Review of

Firstpoint Homecare - Harpenden

from C V (Client) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After an extremely bad experience with my previous care provider, it's a pleasure being cared for by Firstpoing Homecare. My carers are very respectful, polite, and forward-thinking, and attention to my needs, They are mostly on time, if for any reason they are running late, the office rings and tells
us. A joy in itself this never happened with my previous company caring for me. Everyone at First Point has been more than helpful, any little problem that has arisen has been sorted. I feel very lucky that First Point has come my way.
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Review of

Firstpoint Homecare - Harpenden

from Melissa B (Daughter of Client) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally, all carers are very good and if there is a problem it is dealt with very quickly with the help of management. Also, one of the carers is excellent, she has looked after my mum for quite a few years now. She understands my mum's needs as her dementia changes. She is very good at making sure
my mum eats which can be difficult at times.
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Review of

Firstpoint Homecare - Harpenden

from S E (Wife of Client) published on 27 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with our carers they are pleasant and kind to my husband. They tell him what they are going to do to put his mind at rest. Just lately they are coming at different times so it makes it difficult for me to organise his food as I prefer to do it after they have been. Before they leave
they ask me if there is anything they can do to help me.
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Review of

Firstpoint Homecare - Harpenden

from S D (Wife of Client) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has late-stage vascular dementia, not easy to deal with at times. He is bedbound and totally dependent on the carers and me. He has been receiving care from First Point Home Care for over two years. It hasn't been an easy journey and I am very grateful for the care and kindness he (and I)
received from his amazing carers. The management team have been very supportive, always going the extra mile to help us. Thank you to everyone at Firstpoint especially our carers who are always happy and cheerful. I hope if you read this you know who you are! We couldn't do it without you.
Reply from Rheanne Pittaway, Marketing Manager at Firstpoint Homecare - HarpendenThank you very much for your lovely review. It is so heartwarming to hear of the wonderful support you and your husband receive from our Firstpoint Homecare team. We will make sure the team see this review, best wishes.
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Review of

Firstpoint Homecare - Harpenden

from A R (Granddaughter of Client) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care and support are provided by First Point Home carers and the manager. They ensure they give good personal care and encourage my grandmother to eat and drink - even when this is a challenge (as of late). They remain bright and cheerful and take pride in their work. My grandmother and I
really appreciate their, care, concern and support. Thank you.
Reply from Rheanne Pittaway, Marketing Manager at Firstpoint Homecare - HarpendenThank you so much for a wonderful review. It is great to hear that our carers are bright and cheerful and we look forward to continuing to care for your Grandmother. Best wishes, Firstpoint Homecare
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