Firstpoint Homecare - Harpenden

First Point Homecare has been absolutely incredible in caring for my 75-year-old mother. From the very beginning, the carers have shown outstanding professionalism, kindness, and genuine compassion. They don't just provide care - they truly care, always treating my mum with dignity, patience, and warmth.

What truly sets them apart is how they stepped up when it mattered most. While I was in another country, they recognised my mum urgently needed medical attention, helped arrange her hospital admission, and contacted me immediately. Their calm, swift action and clear communication during such a frightening time gave me complete peace of mind.

First Point Homecare doesn't just meet expectations - they exceed them in every way. I cannot recommend them highly enough. I am truly so grateful for this company and level of care!

A key helpful point is that the rota system enables continuity to be maximised. Well done alll

The service provided is first class. The carers are attentive and understanding of my mother's needs. They are caring and supportive, an extended family in difficult times. The schedules are agreed to suit my elderly mother's medication and routine.

The Manager and Care Coordinator go above and beyond to sort issues as they arise, ensuring the needs of my parents are the priority at all times! They go above and beyond and are contactable at all times, which has made a stressful period easier to navigate for our family. I would highly recommend this care company.

Firstpoint Homecare Harpenden are taking care of both my parents and I have been delighted with the care and service provided. The daily carers are so kind and thoughtful with my parents, I don't know what we'd do without them. The care manager is always very helpful and readily available should I need to speak to her. Would highly recommend!

The carers always treat my nan with dignity and respect. She feels very comfortable with all carers. They all have respect when coming into the family home. They always encourage her to do her day-to-day things. The management team are always on hand when needed and communicate with myself as and when required. If any issues occur then I feel comfortable reporting to the senior members of staff, we have had a couple of issues but this has been resolved promptly.

Firstpoint Homecare has looked after my mum for a few years now, they are very professional with what care they provide and keep me updated with any issues or concerns they have in regards to my mum.

proactive and clinically astute the main carer in particular has been when nurse provision has been required. Relationally speaking the carers have shown kindness and compassion to mum and dad. We couldn't ask for more.

Firstpoint Homecare have been caring for mum for over 3 years. They provide regular carers who we know know well. They also know mum very well and are aware of her good days and bad days and keep me informed. They are kind, friendly, caring and happy to go the extra mile when required. They are reliable and have never let me down. I don't know what mum and I would do without their support. Highly recommended!

I cannot praise more highly with carers and management care given to my husband. The carers have all been friendly, helpful with what my husband needs. They also have been very professional and made me feel at ease in their conduct. Management have also been extremely helpful and easy to talk to. All in all, could not wish for more from the whole team 100%.

After an extremely bad experience with my previous care provider, it's a pleasure being cared for by Firstpoing Homecare. My carers are very respectful, polite, and forward-thinking, and attention to my needs, They are mostly on time, if for any reason they are running late, the office rings and tells us. A joy in itself this never happened with my previous company caring for me. Everyone at First Point has been more than helpful, any little problem that has arisen has been sorted. I feel very lucky that First Point has come my way.

Generally, all carers are very good and if there is a problem it is dealt with very quickly with the help of management. Also, one of the carers is excellent, she has looked after my mum for quite a few years now. She understands my mum's needs as her dementia changes. She is very good at making sure my mum eats which can be difficult at times.

I am very pleased with our carers they are pleasant and kind to my husband. They tell him what they are going to do to put his mind at rest. Just lately they are coming at different times so it makes it difficult for me to organise his food as I prefer to do it after they have been. Before they leave they ask me if there is anything they can do to help me.

My husband has late-stage vascular dementia, not easy to deal with at times. He is bedbound and totally dependent on the carers and me. He has been receiving care from First Point Home Care for over two years. It hasn't been an easy journey and I am very grateful for the care and kindness he (and I) received from his amazing carers. The management team have been very supportive, always going the extra mile to help us. Thank you to everyone at Firstpoint especially our carers who are always happy and cheerful. I hope if you read this you know who you are! We couldn't do it without you.

Excellent care and support are provided by First Point Home carers and the manager. They ensure they give good personal care and encourage my grandmother to eat and drink - even when this is a challenge (as of late). They remain bright and cheerful and take pride in their work. My grandmother and I really appreciate their, care, concern and support. Thank you.