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Home Care Provider Owned by Firstpoint Homecare Ltd in Durham

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  • Home Care Provider Owned by Firstpoint Homecare Ltd in Durham

Only the locations & reviews in Durham for Firstpoint Homecare Ltd are showing below.

View the details of all 3 locations (with 19 reviews) owned by Firstpoint Homecare Ltd

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Firstpoint Homecare Ltd Locations in Durham (1)

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1 Home Care Provider owned by Firstpoint Homecare Ltd in Durham
Firstpoint Homecare - Darlington

Office 1.03, Darlington Business Central, 2 Union Square, Central Park, Darlington DL1 1GL 

8.3 5 reviews
"First Point have been providing care for mum for a couple of years now. In all this time I have never found them anything other than…"   Read all 5 reviews

Firstpoint Homecare (Darlington) offers a wide range of support services. Taking a person-centred approach, everything is designed around the unique needs of each person they support, promoting independence and choice at all times. The team are equipped… Read more about Firstpoint Homecare - Darlington

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
  • Visiting Care from £40 / hour
  • Live-in Care from £1,500 / week
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Firstpoint Homecare Ltd Reviews in Durham (5)

Reviews posted for members of Firstpoint Homecare Ltd

Overall Experience
  • 2
  • 2
  • 0
  • 1
  • 0
Date Published
  • 5
  • 4
  • 4
  • 5
  • 0
Reviewer Connection to Firstpoint Homecare Ltd
  • 3
  • 2
Review of

Firstpoint Homecare - Darlington

from S B (Daughter of Client) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
First Point have been providing care for mum for a couple of years now. In all this time I have never found them anything other than professional and caring whether it's the carers themselves or management team. I have witnessed the encouragement and kindness they show to mum in getting her to do things
she doesn't particularly want to do but needs to do for her health and wellbeing whilst also respecting her dignity and independence. If there's anything amiss in her home like when her heating and kettle weren't working they will always inform me or are very proactive and went straight out to get her a kettle. Whenever there's been any problems with her medication they have contacted the pharmacist and promptly resolved the issue even picking up once when it wasn't delivered. Without their due diligence mum's health would be effected so it's reassuring to me as I live far away to know mum is cared for.
Reply from Sharon Williams, Operations Director at Firstpoint Homecare - Darlington

We appreciate you taking the time to leave a review for us - thank you. It's good to hear such lovely feedback for our carers, we will pass this on and I am sure they will be so pleased. Thanks so much! Sharon

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Firstpoint Homecare - Darlington

from K T (Daughter of Client) published on 1 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My 97 year old mother continues to live in her own home and this is helped by daily visits from cheerful, caring people who check mum is up, dressed and coping with the day. All members of Firstpoint from administration to daily care act with compassion, integrity and honesty in often challenging circumstances.
My sister, who lives away and I really appreciate the daily reports on the App which are very reassuring. Thank you.
Reply from Sharon Williams, Operations Director at Firstpoint Homecare - Darlington

Thank you for taking the time to leave us a review, we really appreciate it. We will make sure your positive feedback is passed on to our carers. Thank so much, Sharon

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Firstpoint Homecare - Darlington

from M S (Client) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff treat me with respect and dignity. I am very happy with all my carers.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Firstpoint Homecare - Darlington

from Sarah S (Daughter of Client) published on 28 April 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mam suffers from scoliosis of the spine which causes increased pain and suffering when in bed for too long a time on her back. The company knew this and we had requested the soonest opportunity to have an earlier morning getting her up time slot which we'd waited patiently for several months to become
available. The bed time call was a very early 6:30pm. The company gave us the earlier call which although described at 8:45, was typically 9:15. However, after only the space of two weeks on this improved schedule, they placed mam back on a far later second run that calls in at quarter to ten, but they never even bothered to discuss the changes with us at all and then they even gave the earlier slot to someone else without discussion or conversation which I found extremely inconsiderate and highly cruel of the company, knowing the harm it would do to my mother. Feel treated like rag dolls tossed and messed about at their whim. They are thoughtless and callus and don't communicate.
Reply from Sharon Williams, Operations Director at Firstpoint Homecare - Darlington

Thank you for taking the time to share your feedback. We are truly sorry to hear about your concerns regarding the timing of the calls. We understand how important it is for your mother's care to be tailored to her specific needs. We strive to offer the best possible care and would like to discuss the matter further with you to make the necessary adjustments to better accommodate your mother's routine. Please feel free to reach out to us directly so we can find a solution that works better for her. Your satisfaction and your mother's well-being are our top priority and we would appreciate the opportunity to make improvements.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Firstpoint Homecare - Darlington

from K J (Client) assisted by family/friend published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In my view the carers we are having are pleasant and cheerful, always ready to talk and share jokes with us.
Reply from Sarah Whitaker, Business Development Manager at Firstpoint Homecare - Darlington

I am really pleased to hear that the care staff that support you cheer you up with jokes and are always chatting to you. I will make sure that they all read this. Thank you for your kind words.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Awards / Recognitions (0)

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