Home Care Providers Owned by Firstpoint Homecare Ltd in Durham

First Point have been providing care for mum for a couple of years now. In all this time I have never found them anything other than professional and caring whether it's the carers themselves or management team. I have witnessed the encouragement and kindness they show to mum in getting her to do things she doesn't particularly want to do but needs to do for her health and wellbeing whilst also respecting her dignity and independence. If there's anything amiss in her home like when her heating and kettle weren't working they will always inform me or are very proactive and went straight out to get her a kettle. Whenever there's been any problems with her medication they have contacted the pharmacist and promptly resolved the issue even picking up once when it wasn't delivered. Without their due diligence mum's health would be effected so it's reassuring to me as I live far away to know mum is cared for.

My 97 year old mother continues to live in her own home and this is helped by daily visits from cheerful, caring people who check mum is up, dressed and coping with the day. All members of Firstpoint from administration to daily care act with compassion, integrity and honesty in often challenging circumstances. My sister, who lives away and I really appreciate the daily reports on the App which are very reassuring. Thank you.

All staff treat me with respect and dignity. I am very happy with all my carers.

My mam suffers from scoliosis of the spine which causes increased pain and suffering when in bed for too long a time on her back. The company knew this and we had requested the soonest opportunity to have an earlier morning getting her up time slot which we'd waited patiently for several months to become available. The bed time call was a very early 6:30pm. The company gave us the earlier call which although described at 8:45, was typically 9:15. However, after only the space of two weeks on this improved schedule, they placed mam back on a far later second run that calls in at quarter to ten, but they never even bothered to discuss the changes with us at all and then they even gave the earlier slot to someone else without discussion or conversation which I found extremely inconsiderate and highly cruel of the company, knowing the harm it would do to my mother. Feel treated like rag dolls tossed and messed about at their whim. They are thoughtless and callus and don't communicate.

In my view the carers we are having are pleasant and cheerful, always ready to talk and share jokes with us.