What Type of Services does Elite Care 24/7 Birmingham offer?

Elite Care 24/7 Birmingham offers Home Care.

How many Carers does Elite Care 24/7 Birmingham employ?

Elite Care 24/7 Birmingham employs 30 carers.

Elite Care 24/7 Birmingham, Suite 4, 156 Hockley Hill, Birmingham, West Midlands B18 5AN

Elite Care 24/7 Birmingham

Suite 4, 156 Hockley Hill, Birmingham B18 5AN

5 Reviews

Care Provided

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Medication Assistance (Oral)
Companionship

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands

Other Care Provided

Dementia
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge

Review from Penelope D (Partner of Client) published on 11 October 2019 Submitted via Website • Report

Overall Experience

Consistently bad service, the carers are lovely and a credit to the company, but are regularly sent alone when 2 carers are required. Carers are expected to make journeys between service users homes to totally unrealistic times frames. Management is very poor and it is often difficult to contact them.

Despite a formal complaint being made in writing, no response has been received, not even an acknowledgement and the complaint handler does not return telephone calls. The only reason to remain a service user of this company is the dedication of the care staff. I will be making a referral to the Care Quality Commission and Social Services.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from James (Partner of Client) published on 7 August 2018 Submitted via Website • Report

Overall Experience

Since my other half's health has declined, he requires hoisting with 2 care staff. We can't praise the staff enough for all the help and support they have given him and ensuring he remains independent and active. There were a few teething issues at first but once we had spoken to the office it was all

resolved immediately.
If a carer is running late they will ring us to inform us and the other carer will just get on with preparing stuff and other things they can do alone until the other staff arrives. If my other half doesn't require hoisting and the carer is running late, I'll tell the other carer to let them know they don't need to come as they can do other jobs alone without hoisting. We understand that the bus services are not reliable but the care staff always keep us updated. I can't fault this company at all. Highly recommend.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Aaran (Grandson of Client) published on 7 August 2018 Submitted via Website • Report

Overall Experience

Consistently bad service, the carers are lovely but are regularly sent alone when 2 carers are required. Carers are expected to make a 30-minute drive in less than 10 minutes. Management is very poor and is often arrogant and rude when contacted.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Michelle T (Relative of Client) published on 22 January 2018 Submitted via Website • Report

Overall Experience

Excellent care company, looked after my grandparents. They had a great team of carers which looked after my grandparents with dignity and respect.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Sally S (Daughter of Client) published on 3 June 2016 Submitted via Website • Report

Overall Experience

Carers were excellent, treated my dad with dignity and respect. Never used a home care company before and wasn't too keen on the idea in the beginning but Temple Mead Care has changed my opinion of care at home. Thanks again