Elite Care 24/7

The Outhouse, 21-22 Clevedon Road, Balsall Heath, Birmingham B12 9HD

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Elite Care 24/7

Owner : Temple Mead Care Ltd

Person in charge: Iva Deol (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 30

Staff Languages (other than English): Punjabi Mirpuri, Bengali; Bangla, Hindi, Panjabi, Punjabi, Urdu

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Directions: Bus Route 35 Sat Nat Post Code B12 9HD Next Door to Apha Ghar

Visiting: Opening Hours 9am - 5pm

Parking: On Site Free Parking Available

Latest Care Quality Commission* Report on Elite Care 24/7: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 7.8 out of 10 for Elite Care 24/7 is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Elite Care 24/7 in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.292 for Elite Care 24/7 is calculated as follows: ( (16 Excellents x 5) + (5 Goods x 4) + (3 Very Poors x 1) ) ÷ 24 Ratings = 4.292

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3.00 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3.00, 2nd = 0.50, 3rd = 0.50, 4th = 0.25, 5th = 0.25, 6th = 0.10, 7th = 0.10, 8th = 0.10, 9th = 0.10, 10th = 0.10) ie an Home Care Agency needs 10 Reviews to receive the maximum score of 5 points.

    If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 3.5 Points relating to the number of positive Reviews for Elite Care 24/7 is based on 2 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.50 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.8 Elite Care 24/7 has a Review Score of 7.8 (7.792) out of 10 and an Average Rating of 4.3 out of 5 from 4 Reviews over all time


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Elite Care 24/7?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Elite Care 24/7

  • Daughter of Client/Service User
    1
  • Grandson of Client/Service User
    1
  • Partner of Client/Service User
    1
  • Relative of Resident/Service User
    1

Since my other half's health has declined, he requires hoisting with 2 care staff. We can't praise the staff enough for all the help and support they have given him and ensuring he remains independent and active. There were a few teething issues at first but once we had spoken to the office it was all resolved immediately.
If a carer is running late they will ring us to inform us and the other carer will just get on with preparing stuff and other things they can do alone until the other staff arrives. If my other half doesn't require hoisting and the carer is running late, I'll tell the other carer to let them know they don't need to come as they can do other jobs alone without hoisting. We understand that the bus services are not reliable but the care staff always keep us updated. I can't fault this company at all. Highly recommend.

How likely would you be to recommend Elite Care 24/7? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Consistently bad service, the carers are lovely but are regularly sent alone when 2 carers are required. Carers are expected to make a 30-minute drive in less than 10 minutes. Management is very poor and is often arrogant and rude when contacted.

How likely would you be to recommend Elite Care 24/7? Extremely Unlikely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   2.5 out of 5

Excellent care company, looked after my grandparents. They had a great team of carers which looked after my grandparents with dignity and respect.

How likely would you be to recommend Elite Care 24/7? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Carers were excellent, treated my dad with dignity and respect. Never used a home care company before and wasn't too keen on the idea in the beginning but Temple Mead Care has changed my opinion of care at home. Thanks again

How likely would you be to recommend Elite Care 24/7? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

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