Caring Moments Ltd (Care Matters)

5 Police Station Road, Lowestoft NR32 1NY
Review Us
7.5 1 Review
  • Caring Moments Ltd (Care Matters), Lowestoft
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Care Provided by Caring Moments Ltd (Care Matters)

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30

This is invoiced every 28 days

These prices are only a guideline, please contact Caring Moments Ltd (Care Matters) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Caring Moments Ltd

Person in Charge

  • Aj Sutton (Registered Manager)
Are you the Owner/Manager of Caring Moments Ltd (Care Matters)? View your Advertising Options

Caring Moments Ltd (Care Matters) Reviews (1)

7.5

Caring Moments Ltd (Care Matters) has a Review Score of 7.5 (7.500) out of 10, based on 1 reviews in the last 2 years.
Over all time Caring Moments Ltd (Care Matters) has 1 review.

Overall Experience
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  • 1
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Date Published
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Reviewer Connection to Caring Moments Ltd (Care Matters)
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Total of 1, showing 1-1
Review from Barbara W (Client) published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, a very positive experience. The carers that visit are all very friendly and treat me with respect and dignity.
Reply from Tony Watts, Finance Director at Caring Moments Ltd (Care Matters)
Thank you for your comments, we always try to give a good service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 7.5 (7.500)

Overview of Review Score

The Review Score of 7.5 (7.500) out of 10 for Caring Moments Ltd (Care Matters) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for Caring Moments Ltd (Care Matters) is calculated as follows: ( (3 Excellents x 5) + (3 Goods x 4) ) ÷ 6 Ratings = 4.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caring Moments Ltd (Care Matters) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

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Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Caring Moments Ltd (Care Matters)

What Type of Services does Caring Moments Ltd (Care Matters) offer?

Caring Moments Ltd (Care Matters) offers Home Care.

How many Carers does Caring Moments Ltd (Care Matters) employ?

Caring Moments Ltd (Care Matters) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caring Moments Ltd (Care Matters) to verify any information. View our terms and conditions. Caring Moments Ltd (Care Matters) has an Basic Service - more info.