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Home Instead (Bury) has a Review Score of 8.4 (8.417) out of 10, based on 2 reviews in the last 2 years. Over all time Home Instead (Bury) has 4 reviews.
Review from Anne W (Client) published on 4 April 2024
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Reply from Joanne Greenhalgh, Recruiter at Home Instead (Bury)
It's been a pleasure getting to know you and your husband over the years. I know our carers look forward to their weekly visits with you. Thank you for your review and kind words.
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Review from Deborah J (Daughter of Client) published on 29 February 2024
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Reply from Joanne Greenhalgh, Recruiter at Home Instead (Bury)
It was a pleasure; thank you for choosing us to help look after your mum.
Thank you for your lovely feedback.
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Review from Christine N (Daughter of Client) published on 7 July 2021
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Reply from Kevin Winch, Owner at Home Instead (Bury)
The training given to CAREGivers is City & Guilds accredited. It has met with the approval of the Alzheimer’s society in the UK, it is recognised as being the best in class in USA, were it was developed to support our work force throughout the world.
The same training is offered free to anyone and can be viewed on our website. Under more normal circumstances, we have offered and provided families with dementia training one to one, in our office or in workshops we have run in Bury. They have always been well received as they are given by myself as the franchisee, who has had personal experience of looking after my family members, who lived with dementia.
I did view the videos of our CAREGiver, I am happy that her non-confrontational re-assurance was entirely in line with our training. I am sorry that your opinion of how we handle your mother, following our techniques, was not what you wanted. I hope you can find care from another company, that has different techniques then ourselves.
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Value for Money
Review from Sean M (Son of Client) published on 6 August 2020
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The Review Score of 8.4 (8.417) out of 10 for Home Instead (Bury) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.917 for Home Instead (Bury) is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Bury) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Feb 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportThere are no previous events for Home Instead (Bury)
Recipient:
Home Instead
Date: Friday 30 May 2025 More details
Recipient:
Home Instead
Date: Friday 31 May 2024 More details
Recipient:
Home Instead
Date: Wednesday 31 May 2023 More details
Job Title: Franchise Owner
Joined: 2012
Job Title: Registered Care Operations Manager
Joined: 2015
Job Title: Deputy Manager
Joined: 2013
Job Title: Deputy Manager
Joined: 2022
Job Title: Trainer
Joined: 2016
Job Title: Recruiter
Joined: 2016
Job Title: Scheduler
Joined: 2017
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