Home Instead (Bury)

116A Bury New Road, Whitefield, Manchester M45 6AD
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8.4 4 Reviews
  • Home Instead (Bury), Manchester
Home Instead (Bury) carries out care packages that enable clients to feel as secure and healthy as possible, remaining within the comforts of their own home and also providing loved ones with peace of mind.

The provider has built up a team of skilled, professional and compassionate care workers, working to personalised methods and taking great satisfaction from achieving high standards that make a positive difference.

Home Instead is a provider that looks to match clients with the appropriate caregiver, who look to support dignity alongside health.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Amanda Reeve (Registered Care Operations Manager)

Home Instead (Bury) Reviews (4)

8.4

Home Instead (Bury) has a Review Score of 8.4 (8.417) out of 10, based on 2 reviews in the last 2 years. Over all time Home Instead (Bury) has 4 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 1
  • 0

Date Published

4
0
0
2
2

Review from Anne W (Client) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Home Instead for the last 4 years. Originally for my husband who suffered from Alzheimer's, he could be a very difficult patient but the 2 carers who came (separately) always managed to calm him. Since my husband died the same carer's come to help me with household chores and shopping as
I suffer from chronic arthritis. They are extremely hard-working, understanding, and helpful. Always on time and very reliable and show great kindness.

Reply from Joanne Greenhalgh, Recruiter at Home Instead (Bury)

It's been a pleasure getting to know you and your husband over the years. I know our carers look forward to their weekly visits with you. Thank you for your review and kind words.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Deborah J (Daughter of Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the carers at Home Instead Whitefield for looking after my mum in her final weeks. Every carer treated her with respect, dignity and kindness.
Over the last few years, Mum needed help getting to and from her hospital appointments, which Home Instead also helped with, and
Mum came to become friends with them over this time.
I can highly recommend all the carers who looked after my mum and am forever grateful for their help and support.

Reply from Joanne Greenhalgh, Recruiter at Home Instead (Bury)

It was a pleasure; thank you for choosing us to help look after your mum.
Thank you for your lovely feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine N (Daughter of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Home help was provided to my elderly parent with a mixed dementia diagnosis. I had noticed medication had stopped being taken (my mother took her own, with reminders). One of the care workers was seen informing my mother that she was just suffering from short term memory loss, which was normal for
her age when my mother had said she had been told she has Alzheimer's.
When this incident was discussed with the manager, the manager saw no issues with what the care worker had said as, in her words 'this complied with the dementia training, to avoid confrontation'.
I didn't feel the service was appropriate in this instance and clarification of their interpretation of the dementia training should be sought.

Reply from Kevin Winch, Owner at Home Instead (Bury)

The training given to CAREGivers is City & Guilds accredited. It has met with the approval of the Alzheimer’s society in the UK, it is recognised as being the best in class in USA, were it was developed to support our work force throughout the world.
The same training is offered free to anyone and can be viewed on our website. Under more normal circumstances, we have offered and provided families with dementia training one to one, in our office or in workshops we have run in Bury. They have always been well received as they are given by myself as the franchisee, who has had personal experience of looking after my family members, who lived with dementia.
I did view the videos of our CAREGiver, I am happy that her non-confrontational re-assurance was entirely in line with our training. I am sorry that your opinion of how we handle your mother, following our techniques, was not what you wanted. I hope you can find care from another company, that has different techniques then ourselves.

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Management

Treated with Dignity

Value for Money

Review from Sean M (Son of Client) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always the same carer for you at your home, not different carer's like other agencies. The companionship, service, care, warmth, understanding and patience given from all the carers, staff and management at the Bury Home Instead agency was nothing more than anyone could have asked for.
They looked
after my brain diseased (Huntington's) mother at her home for over three years.
They took time to understand her needs but also got to understand her past life to better understand to find empathy to get to know her.
Their patience with her debilitating brain disease was exceptional.
Fully recommend Home Instead Bury.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.4 (8.417)

Overview of Review Score

The Review Score of 8.4 (8.417) out of 10 for Home Instead (Bury) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Home Instead (Bury) is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Bury) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

Meet the Team (7)

Kevin

Kevin Winch

Job Title: Franchise Owner

Joined: 2012

I'm Kevin and have been the Franchise Owner of Home Instead Bury since 2012, I believe care is about people looking after one another on an individual basis, with the best value being measured on the happiness of the client and the Care Professional.

Amanda

Amanda Reeve

Job Title: Registered Care Operations Manager

Joined: 2015

I'm Mandy and I'm the Care Operations Manager at Home Instead Bury, I have worked here since May 2015.


I'm passionate about ensuring we provide the best quality care to the Bury community.

Lisa

Lisa Hughes

Job Title: Deputy Manager

Joined: 2013

I'm Lisa and have worked at Home Instead in Bury since 2013. The best thing about my role is going out and meeting potential clients matching them with one of our wonderful Care Professionals and seeing their relationships develop.

Jess

Jess Hill

Job Title: Deputy Manager

Joined: 2022

I’m Jess and joined the Home Instead office team in June 2022.


The thing I love most about my job is helping people remain as independent as possible in their own homes.

Sammi

Sammi

Job Title: Trainer

Joined: 2016

Hi, I'm Sammy, I am originally from Essex and moved to Manchester in 2016.


I aim to ensure our fantastic team provide our valued clients with the very best service and care we can offer them.

Joanne

Joanne

Job Title: Recruiter

Joined: 2016

My name is Joanne, Jo to my friends. I have worked at Home Instead Bury since 2016.


I love meeting and working with new people, I use my caring nature to ensure they are comfortable and happy in their new role.

Sophie

Sophie

Job Title: Scheduler

Joined: 2017

Sophie has worked for Home Instead since March 2017, she started as a care professional and then progressed into the office and became the scheduler in 2019. Sophie supports the full-time scheduler and other office staff members with admin duties.

Frequently Asked Questions about Home Instead (Bury)

What Type of Services does Home Instead (Bury) offer?

Home Instead (Bury) offers Home Care.

How many Carers does Home Instead (Bury) employ?

Home Instead (Bury) employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Bury) to verify any information. View our terms and conditions. Home Instead (Bury) has an Enhanced Service - more info.