Adico Care

Suite 1, Unit 13, Centurion House, New Horizon, Barrows Road, Harlow, Harlow CM19 5FN
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9.5 9 Reviews
  • Adico Care, Harlow
AdicoCare provides home care services in Hertfordshire. They offer a range of services, including: personal care; domestic duties; night sits; shopping; respite and companionship care; social calls; and transport for social outings or medical appointments. Live-in care is also available for those who require it.

AdicoCare’s dedicated team enables service users to remain in their homes for as long as possible. All their staff are fully trained and receive further learning and developing opportunities throughout the year. Competency checks are performed regularly to ensure high quality standards are met.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £23 – £55

We’re committed to providing exceptional care with real value, never compromising on quality or compassion.


Call our friendly office team today for a no-obligation quote, tailored to your needs and preferences.


Because your care should feel personal—and never transactional.

These prices are only a guideline, please contact Adico Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Adico Care

Person in charge

  • Alison Playle (Registered Care Manager)
9.5

Adico Care has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Adico Care has 9 reviews.

Overall Experience

  • 8
  • 1
  • 0
  • 0
  • 0

Date Published

9
5
5
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4
Overall Experience  Overall Experience 5.0 out of 5

Adico have been helping my Mum for several years and everyone that visits her is amazing. They are cheerful, kind, and compassionate. Each week Mum looks forward to their visits. They bring the outside world into her living room and brighten up her day. The office staff are just as caring as the
staff who visit with Mum. They are always quick to reply whenever I have a question. Thank you to Adico for being there with my Mum when I can't always be there.

Reply from Alison Playle, Registered Manager at Adico Care

Thank you for reviewing our service, we really appreciate you taking the time to do this. We are always very happy to visit your Mum and to answer any questions you may have, it is our pleasure.

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Overall Experience  Overall Experience 5.0 out of 5

I have been a client/user of Adico care since 2019, and prior to that my wife was a client until her death in August 2018. On all counts I would rate Adico highly, and can only commend the carers I have had for their dedication, sympathy, efficiency and good humour. I have come to rely on them so much,
and I have never been let down. On the few occasions when sudden changes have to be made, these have been done with the minimum of impact upon my care, and always with courtesy and understanding.

Reply from Alison Playle, Registered Manager at Adico Care

Thank you so much for taking the time to review us, it is always a pleasure to be of service to you and everyone who attends your visits looks forward to seeing you.

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Overall Experience  Overall Experience 5.0 out of 5

My family can happily and confidently recommend Adico Care. They have consistently provided very kind and caring carers, and where possible the same carer regularly. New carers are introduced before their first visit. The company provides a very professional but kind service, they are thoughtful
and communication is good. My mother continues to receive excellent service from all at Adico Care. Thank you for all you do to help our mum.

Reply from Claire Borg, Recruitment/Administration Manager at Adico Care

Thank you so much for taking the time to review our service. It is a pleasure to provide support to your mother.

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Overall Experience  Overall Experience 5.0 out of 5

Adico Care Ltd is a very friendly care company with excellent dedicated carers where nothing is too much trouble. It is like having a family who you can have a laugh and joke with. I look forward to seeing them each day.

Reply from Harwinder Kaur, Director at Adico Care

Thank you so much for your kind words! We're thrilled to hear that you feel like part of the family and enjoy the laughter and camaraderie with our dedicated carers. Your appreciation means the world to us, and we're delighted to be a part of your daily life. Looking forward to many more joyful moments together!

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Overall Experience  Overall Experience 5.0 out of 5

My Partner has a carer once a week to sit with him while I am at work.The carer helps him with tasks to motivate and encourage him him i.e puzzles . games , piano playing and reading.Just having someone with him enables me to have time to work without worry, so peace of mind for me and support for
him I really appreciate this and am very grateful

Reply from Alison Playle, Registered Manager at Adico Care

Thank you so much for your feedback, we appreciate you taking the time to do this.

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Overall Experience  Overall Experience 5.0 out of 5

I want to shout from the rooftops about this amazing company. When you arrange care for a loved one you are filled with trepidation and fear, not to mention guilt. However, from start to finish Adico Care went above and beyond. Doing their upmost to ensure regular carers, even bringing carers to my
dad to introduce them to him prior to them working with him. They provided a service that was personable, person-centred and reliable. On the one occasion a person was late a phone call was received advising of the potential issue. As a family (and someone who has worked in the industry for 30 years) I have never witnessed such high standard care and support, not just to our dad but to us as his family. They are just total professionals.

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Overall Experience  Overall Experience 5.0 out of 5

At the very beginning of the care package, it was extremely difficult.
We had ten to eleven different carers and it just wasn't working.
My husband needs the same person to ensure continuity. Otherwise, he gets extremely confused.
More recently things have been so different.
We have regular carers
- who are extremely efficient - and my husband and I have been so much happier.
If things stay the same I will have no hesitation in recommending your services to anyone.

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Overall Experience  Overall Experience 5.0 out of 5

Adico Care provides friendly, caring staff. Their level of care exceeded our expectations. All the carers who were involved with my father's care were fantastic. They became companions as well as carers. They were intuitive to what needed doing. They were observant enough to spot any changes in health
and picked up potential urine infections very early. We used a few care companies before and Adico is a different league above the rest.

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Overall Experience  Overall Experience 4.0 out of 5

I have only been using this service for a short time but so far have found everything satisfactory.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Adico Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Adico Care is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Adico Care is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

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Meet the Team (4)

Alison

Alison Playle

Job Title: Registered Care Manager

Joined: 2015

I have been with Adico Care for over 10 years, 8 years as the Registered Manager. I love my job, our team are amazing and the best part is we get to support individuals and assist them to remain independent and to stay in their own homes for as long as they can. It’s very rewarding! I am a dog lover and have two adorable Lhasa Apso’s named Archie and Poppy … they love to go visiting our clients and hiding their treats to find when they next return! I love to go to the theatre and to the cinema and also love to cook and bake my own bread, recently trying to perfect a sourdough starter, which has been a chore but I think I have mastered it! I love to holiday in the beautiful British countryside, with our dogs and hope one day to have a motor home to roam from coast to coast.

Laura

Laura Whitehead

Job Title: Field Care Supervisor

Joined: 2013

I have been with Adico care for nearly 12 years. I started in 2013 when the company first started out in Hertford as a part time carer. This suited my needs as I had a one year old at the time and needed the flexibility. I was able to work in the mornings and evenings around my partner which was a huge help as it saved a lot in child care. Over the years I went full time and eventually became part of the office team. I have seen many changes with Adico over the years and met some amazing people along the way. I enjoy hearing about their lives and the story’s they have.
Outside of Adico I enjoy a quiet life, I have four cats which I adore. I also enjoy playing computer games with my daughter and spending time with her. I love to go to the cinema to see the latest scary or dinosaur related film.
In the future I would love to travel to Austraila or America

Sophie

Sophie Smith

Job Title: Care Co-ordinator

Joined: 2016

Having been a dedicated member of the Adico team for the past nine years, I've had the privilege of experiencing various roles within the company. My journey began as a Carer for 18 months, providing direct support to our clients. This foundational experience was followed by two and a half years as a Supervisor and then nearly 5 years as a Care Co-ordinator, where I further developed my understanding of client needs and team support. I've continued to enjoy my role, finding immense satisfaction in helping others and ensuring the delivery of quality care to the individuals we support. I have genuinely loved every position I've held at Adico, and I am proud to be part of a team that makes such a positive impact on people's lives. When I'm not at work, much of my time is joyfully spent looking after my two beautiful children. In the quieter moments at the end of the day, I also enjoy relaxing by watching a good series with an iced coffee and some chocolate.

Sasha

Sasha Murray

Job Title: Field Care Supervisor

Joined: 2015

Sasha brings a wealth of experience to her role as Field Care Supervisor, with many years dedicated to supporting clients and their families. She has extensive knowledge in key areas such as risk assessment, end-of-life care, and safe moving and handling practices as well as being trained on chair-based exercises and preventing falls.


Working closely with occupational therapists and hospital discharge teams, Sasha plays a vital role in helping individuals remain safe at home and ensuring a smooth transition from hospital to home care.


Outside of work, Sasha leads an active lifestyle. She enjoys going to the gym, cycling, and has participated in numerous fundraising events in support of various charities. Her interests also include socialising, fine dining, and exploring new destinations around the world.

Frequently Asked Questions about Adico Care

What Type of Services does Adico Care offer?

Adico Care offers Home Care.

How many Carers does Adico Care employ?

Adico Care employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Adico Care to verify any information. View our terms and conditions. Adico Care has an Enhanced Service - more info.