Care Matters Homecare (Darlington)

3 Pioneer Court, Morton Palms Business Park, Darlington DL1 4WD
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9.8 15 Reviews
  • Care Matters Homecare (Darlington), Darlington
Care Matters emerged from first-hand experiences with disappointing care standards for their own loved ones. Driven by a determination to make a positive impact, they established a local business specialising in home care services throughout the North East of England.

Care Matters' home care services are meticulously tailored to each individual, offering complete flexibility. The goal is to deliver the level of care at home that the Care Matters team would insist on for their own family members.

To meet this commitment, Care Matters prioritises staff training and continuous improvement. Carers benefit from ongoing training and personalised support from the management team, resulting in enhanced staff retention, elevated standards, and greater continuity of care for clients.

With a proven track record, Care Matters is a name you can trust. The Darlington office achieved an 'Overall good' rating from the Care Quality Commission (CQC), the independent regulator of health and social care in England, at its latest inspection in January 2023.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27.73

These prices are only a guideline, please contact Care Matters Homecare (Darlington) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Michelle Broom (Registered Manager)

Care Matters Homecare (Darlington) Reviews (15)

9.8

Care Matters Homecare (Darlington) has a Review Score of 9.8 (9.785) out of 10, based on 11 reviews in the last 2 years. Over all time Care Matters Homecare (Darlington) has 15 reviews.

Overall Experience

  • 11
  • 4
  • 0
  • 0
  • 0

Date Published

15
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11
4

Review from Ian W (Husband of Client) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is a service user and we couldn't recommend this company more today was her birthday and the girls who came today went above and beyond to fuss her it was one of the most amazing things I've seen I don't know if it's allowed to name them but 4 staff members in particular you should be proud
of yourselves what you did today was nothing to do with your job it was been lovely human beings thank you girls

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Thank you for your kind words, our care staff are wonderful people and we will share your lovely feedback with them.

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Review from R B (Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My ratings say it all really but it's the going above and beyond that makes CMH excellent; from the moment of arrival it's what can I tidy, put away, hang up. The carer thinks for herself. There are plenty of regular jobs, but being versatile makes the service first class. Althoughthis review has January
20255 the same would apply for the previous twelve months. Very pleased.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Thank you for taking the time to review our service, we're delighted that you are very pleased with the service you receive. We agree that our care staff are fantastic and we will pass on your kind words to those who support you. Thanks again.

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Review from H T (Daughter of Client) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

"Nice people who are very pleasant." - A quote from my mum.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Many thanks for taking the time to complete the review, it is greatly appreciated and we're delighted that your mum has had a good experience with our service.

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Review from P B (Daughter of Client) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient, kind, professional and reliable. Carers arrive on time and conduct themselves well, my Mother has confidence in them. Very much appreciate the flexibility of management with regard to extra bookings. Impressed with their willingness to go the extra mile - putting out or bringing in the bins;
putting out the milk bottles for collections; and accompanying my Mother to a theatre performance. Very glad to have found Care Matters.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Thank you for taking the time to complete a review on our service, it is greatly appreciated. Your kind words will be shared with the care team.

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Review from C R (Client) assisted by family/friend published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent from the word go.
Carers are kind and polite and do everything I need them to do.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Many thanks for taking the time to complete a review. Your positive feedback will be shared with the team.

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Review from J S (Wife of Client) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and staff. Very helpful and friendly. Very pleased we chose Care Matters.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Thank you for taking the time to review our service it's greatly appreciated. We're delighted that you chose Care Matters and are happy with our service and look forward to sharing your feedback with the team. Thanks again.

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Review from Pamela G (Wife of Client) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was a completely new experience for me, but any worries were soon banished by the helpful and friendly attitude of the management and staff. The staff are all very punctual, friendly and patient towards my husband, even when he was being a little difficult with new people. I would definitely recommend
Care Matters to anyone asking my opinion or advice. The staff are helpful and willing to adapt to anything that I asked or suggested.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Dear Pamela, many thanks for your feedback. Anyone needing the services of a care company for the first time is understandably going to feel anxious and concerned, I am so glad our team were able to allay those concerns quickly and provide the right support for your husband. Your positive feedback will be shared with the team. Thanks again!

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Review from J S (Daughter of Client) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very good service provided by all carers who attend to my father. They are all helpful, pleasant and attentive to the needs required for him. He is very happy with the standard provided.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Thank you for taking the time to complete a review of our service. We are glad that your father is happy with the service he receives; the positive feedback is greatly appreciated and will be shared with the team.

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Review from Maureen S (Partner of Client) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the new manager started with Care Matters, my care package for my partner has improved as I always find it easy to communicate and they always listen to my concerns. The manager and care coordinator make a lovely team and they are always open to help.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Hi Maureen, thank you for taking the time to complete a review of our service. Communication is key to any successful partnership and it is great to hear that you feel listened to by the team who support your partner. Thanks again.

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Review from Steven L (Client) assisted by family/friend published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the carers and they do everything I want them to do. They turn up on time and help me with my personal care and medication.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Thank you for taking the time to complete a review, it's greatly appreciated.

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Review from Sheila B (Wife of Client) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers have been kind, pleasant and patient.

Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)

Thank you for taking the time to review our service.

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Review from C W (Client) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls that come are really nice and friends always on the other end of a phone if I need anything. They do a really good job.

Reply from Lisa Spark at Care Matters Homecare (Darlington)

Thank you for taking the time to complete a review and we will pass your kind words on to the whole team.

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Review from Susan D (Niece of Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A really caring company who always listen and have the person they are caring for best interests at heart, they are always available which is comforting for us as a family to know. We can call during office hours but also out of office hours and the call is always answered.

Reply from Lisa Spark at Care Matters Homecare (Darlington)

Thank you for taking the time to leave us a review, our care team are committed to delivering high-quality care services, and it is always nice to hear that we are succeeding.

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Review from E G (Daughter of Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very pleased with the care and attention my mum has received. When I have been concerned staff have responded quickly and reassured me.

Reply from Lisa Spark at Care Matters Homecare (Darlington)

We are grateful for your kind words and will pass on your appreciation to the team of care staff who support your Mum.

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Review from Carol F (Daughter of Client) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Matters provided my mum the support to be able to come home from hospital and spend her last days with her family. They came to the hospital within hours and allowed mum to be home in just over 24 hours. Excellent service, Carers were very caring and nothing was too much.

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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Care Matters Homecare (Darlington) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.785 for Care Matters Homecare (Darlington) is calculated as follows: ( (51 Excellents x 5) + (14 Goods x 4) ) ÷ 65 Ratings = 4.785

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Matters Homecare (Darlington) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (7)

Lisa

Lisa Spark

Job Title: Managing Director

Managing Director, Lisa, is an experienced and driven professional with a wealth of business start-up experience.


She has extensive knowledge of HR, Accounts, Finance and Business Management. Lisa combines her essential work at Care Matters Homecare Ltd, with her role as Managing Director of The Newlands Group Limited, which also owns Tribe Recruitment Limited, Tribe Search Limited and Turn Left Ventures Limited.

Michelle

Michelle Broom

Job Title: Registered Manager

Joined: 2023

Michelle has worked in the Care Sector for over 20 years after leaving behind a long successful career in the army.  Whilst working as a Supervisor (admin-based) for a Care Company, Michelle discovered her passion for care and has never looked back.


Now a Registered Manager, Michelle also has a wealth of hands-on experience working in the field as both an Operations and Area manager. 


In her spare time, Michelle can be found watching her son goalkeeping for 3 different football teams and she herself is an avid Manchester United fan, but we don’t hold that against her. 

Jade

Jade Lawlor

Job Title: Care Coordinator

Joined: 2022

Jade is an experienced Care Coordinator who supports Complex and Domiciliary care across Durham Tees Valley.

Nicola

Nicola Crowther

Job Title: Group Operations Director

Nicola has 25 years of experience in sales, operational and customer experience roles. More recently, Nicola has focused on project management, including business start-ups, sales and marketing strategy and internal process review and refinement. In her role as Group Operations Director, Nicola uses her wealth of managerial skills and analytical thinking to promote operational effectiveness, efficiency and quality across the company. Nicola supports legislative and contractual compliance and drives continuous improvement.

Helen

Helen Bartle

Job Title: Group Operations Manager

Helen boasts over a decade of invaluable experience in recruitment, having served within both independent and global enterprises. Before joining us, she contributed her expertise to the financial services and insolvency sectors for several years. As Operations Manager, Helen's profound insights and proficiency play a crucial role in enhancing efficiency and innovating our service as well as driving our recruitment function to ensure we are suitably staffed at all times.

Julie

Julie Shippey

Job Title: Group Finance Manager

Julie has a wealth of experience which equips her with the skills to effectively oversee the company finances. Julie's background spans manufacturing, engineering and the NHS - ranging from local hospitals to community settings.

Antony

Antony Lewis

Job Title: Group Marketing Manager

Antony's extensive managerial journey, spanning over two decades, encompasses diverse domains such as recruitment, marketing, business development, account management, and website development. As Group Marketing Manager, Antony channels this wealth of expertise to propel our company brands.

Frequently Asked Questions about Care Matters Homecare (Darlington)

What Type of Services does Care Matters Homecare (Darlington) offer?

Care Matters Homecare (Darlington) offers Home Care.

How many Carers does Care Matters Homecare (Darlington) employ?

Care Matters Homecare (Darlington) employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Matters Homecare (Darlington) to verify any information. View our terms and conditions. Care Matters Homecare (Darlington) has an Enhanced Service - more info.