Care Matters Homecare (Darlington)

It is perhaps worth noting that her memory is increasingly becoming a problem and could impact service requirements in the future.

Care matters have been looking after my wife Christine for 18 month now and while I have no complaints about the actual care because all the girls are brilliant and treat Christine with great dignity and respect if it's reliability your looking for they are very poor their rota is terrible just in the last 2 weeks alone I have had to cancel calls and deal with Christine myself because they are constantly late for calls and when you ring they have a book of excuses like problems with previous call or traffic bad however who ever the calls are after Christine they will always be early because they never here for full call 45 minute calls are regular finished in 30 as I say you can't fault the girls but their coardinators really need improvement

My ratings say it all really but it's the going above and beyond that makes CMH excellent; from the moment of arrival it's what can I tidy, put away, hang up. The carer thinks for herself. There are plenty of regular jobs, but being versatile makes the service first class. Althoughthis review has January 20255 the same would apply for the previous twelve months. Very pleased.

"Nice people who are very pleasant." - A quote from my mum.

Efficient, kind, professional and reliable. Carers arrive on time and conduct themselves well, my Mother has confidence in them. Very much appreciate the flexibility of management with regard to extra bookings. Impressed with their willingness to go the extra mile - putting out or bringing in the bins; putting out the milk bottles for collections; and accompanying my Mother to a theatre performance. Very glad to have found Care Matters.

Carers are kind and polite and do everything I need them to do.

Excellent service and staff. Very helpful and friendly. Very pleased we chose Care Matters.

This was a completely new experience for me, but any worries were soon banished by the helpful and friendly attitude of the management and staff. The staff are all very punctual, friendly and patient towards my husband, even when he was being a little difficult with new people. I would definitely recommend Care Matters to anyone asking my opinion or advice. The staff are helpful and willing to adapt to anything that I asked or suggested.

A very good service provided by all carers who attend to my father. They are all helpful, pleasant and attentive to the needs required for him. He is very happy with the standard provided.

Since the new manager started with Care Matters, my care package for my partner has improved as I always find it easy to communicate and they always listen to my concerns. The manager and care coordinator make a lovely team and they are always open to help.

I am happy with the carers and they do everything I want them to do. They turn up on time and help me with my personal care and medication.

Carers have been kind, pleasant and patient.

The girls that come are really nice and friends always on the other end of a phone if I need anything. They do a really good job.

A really caring company who always listen and have the person they are caring for best interests at heart, they are always available which is comforting for us as a family to know. We can call during office hours but also out of office hours and the call is always answered.

We have been very pleased with the care and attention my mum has received. When I have been concerned staff have responded quickly and reassured me.

Care Matters provided my mum the support to be able to come home from hospital and spend her last days with her family. They came to the hospital within hours and allowed mum to be home in just over 24 hours. Excellent service, Carers were very caring and nothing was too much.