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Home Care Providers Owned by Care Matters Homecare

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9.0 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Care Matters Homecare
Care Matters Homecare provides flexible and responsive home care across two branches based in Darlington and Stockton.

They are always available to contact when needed and offer a wide range of care services to the standards they would want for their loved ones.

Services include everything from personal care and housekeeping to complex and specialist care, such as palliative care and home reablement.

Care Matters Homecare Locations (2)

2 Home Care Providers owned by Care Matters Homecare
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Care Matters Homecare (Darlington)
3 Pioneer Court, Morton Palms Business Park, Darlington DL1 4WD 
9.2 16 reviews
Care Matters Homecare (Darlington), Darlington, Durham
"My ratings say it all really but it's the going above and beyond that makes CMH excellent; from the moment of arrival it's what can I tidy,…"   Read all 16 reviews
  • Visiting Care from £27.73 / hour

Care Matters emerged from first-hand experiences with disappointing care standards for their own loved ones. Driven by a determination to make a positive impact, they established a local business ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
Care Matters Homecare (Stockton)
Unit 11, Halegrove Court, Cygnet Drive, Stockton-on-Tees TS18 3DB 
8.9 11 reviews
Care Matters Homecare (Stockton), Stockton-on-Tees, Cleveland & Teesside
"I find all the girls at Care Matters really nice to mam. I would be lost with their help. Over the last year with being with care matter…"   Read all 11 reviews
  • Visiting Care from £27.73 / hour

Care Matters Stockton specialises in providing high quality care-at-home services across the borough of Stockton and surrounding areas. The inception of this business was spurred by the owners' ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia

Care Matters Homecare Reviews (27)

9.0

Care Matters Homecare has a Group Review Score of 9.0 (9.027) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Care Matters Homecare must have a Review Score.

Overall Experience
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Reviewer Connection to Care Matters Homecare
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Review of

Care Matters Homecare (Darlington)

from Stephen E (Son of Client) published on 15 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Service provided to date suits my mother's needs. With time requirements may change.
Staff always pleasant and respectful.
My mother would prefer not to use the service but appreciates that someone has to do her cleaning.
It is perhaps worth noting that her
memory is increasingly becoming a problem and could impact service requirements in the future.
Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)Thank you for taking the time to share your feedback. We're pleased to hear that the service currently meets your mother's needs and that our staff are consistently pleasant and respectful.
We acknowledge your comments regarding your mother's memory and recognise that her needs may change over time, please be assured that we are happy to review and adapt the service as required in the future. Should you notice any changes or wish to discuss adjustments, we encourage you to contact us so we can continue to provide appropriate and supportive care.
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Review of

Care Matters Homecare (Stockton)

from Jayne R (Daughter of Client) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the girls at Care Matters really nice to mam.
I would be lost with their help.
Over the last year with being with care matter all the girls that pop into mam have become lovely friends to her and me.
and its really nice that I have support of them threw mams demencia journey.
It means
a lot to me that all have love and respect for my mam thankyou all for your kindness towards my mam xx
Reply from Lisa Spark, Managing Director at Care Matters Homecare (Stockton)Thank you so much for your kind review. We're truly glad to hear that our carers have made such a positive difference to your mam and to you over the past year. Knowing that your mam feels comfortable and cared for, and that you feel supported, is exactly what we strive for every day.
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Review of

Care Matters Homecare (Stockton)

from Pauline H (Client) assisted by family/friend published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been with Care Matters for a few years now. The care I received has been nothing short of outstanding. They go above & beyond to ensure all my care needs are met. I look forward to the staff coming, we always have a laugh. They arrive on time and are more like family to me & my sons. Thank you
so much for all your hard work & assisting me in staying at home.
Reply from Lisa Spark, Managing Director at Care Matters Homecare (Stockton)Thank you so much for your kind words. We're delighted to hear that you've had a positive experience with our care team. Providing compassionate, reliable support is at the heart of what we do, and feedback like yours means a great deal to us. Please don't hesitate to reach out if there's ever anything more we can do for you.
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Review of

Care Matters Homecare (Darlington)

from I W (Husband of Client) published on 9 December 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Care matters have been looking after my wife Christine for 18 month now and while I have no complaints about the actual care because all the girls are brilliant and treat Christine with great dignity and respect if it's reliability your looking for they are very poor their rota is terrible just in the
last 2 weeks alone I have had to cancel calls and deal with Christine myself because they are constantly late for calls and when you ring they have a book of excuses like problems with previous call or traffic bad however who ever the calls are after Christine they will always be early because they never here for full call 45 minute calls are regular finished in 30 as I say you can't fault the girls but their coardinators really need improvement
Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)Thank you for sharing your feedback. We're very sorry to hear that your experience didn't meet expectations. This is not the level of care we aim to provide. Registered Manager, Michelle, will contact you, to understand your concerns further, address the issues that you have been experiencing and agree a plan moving forward to improve the service you receive.
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Review of

Care Matters Homecare (Stockton)

from L M (Daughter of Client) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers have been visiting Mum for approx 6 weeks and it has had an enormous positive impact on all our lives. Excellent, caring, friendly and professional care for Mam and greater peace of mind for Dad and the rest of our family. Extremely kind care team, nothing is too much trouble.
Reply from Lisa Spark, Managing Director at Care Matters Homecare (Stockton)Thank you for your lovely review. We're so glad that the care our team provides is having such a positive impact on your family. We'll pass on your kind feedback to the whole team.
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Review of

Care Matters Homecare (Darlington)

from R B (Client) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My ratings say it all really but it's the going above and beyond that makes CMH excellent; from the moment of arrival it's what can I tidy, put away, hang up. The carer thinks for herself. There are plenty of regular jobs, but being versatile makes the service first class. Althoughthis review has January
20255 the same would apply for the previous twelve months. Very pleased.
Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)Thank you for taking the time to review our service, we're delighted that you are very pleased with the service you receive. We agree that our care staff are fantastic and we will pass on your kind words to those who support you. Thanks again.
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Review of

Care Matters Homecare (Darlington)

from H T (Daughter of Client) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
"Nice people who are very pleasant." - A quote from my mum.
Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)Many thanks for taking the time to complete the review, it is greatly appreciated and we're delighted that your mum has had a good experience with our service.
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Review of

Care Matters Homecare (Stockton)

from James D (Grandson of Client) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff looked after my Grandma whilst in care and had good service as well and the carers were so lovely and helpful. Would definitely recommend to your relatives as they will get well looked after. Thank you.
Reply from Lisa Spark, Managing Director at Care Matters Homecare (Stockton)Thank you for your review and kind words. It was a pleasure to care for your grandma.
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Review of

Care Matters Homecare (Stockton)

from Jodie P (Granddaughter of Client) published on 5 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care Matters Homecare provided excellent care for my nan. The carers were reliable, friendly and professional. There was a core team who my nan loved and it was reassuring know the same carers where attending her calls. For the many months, they made her life at home less lonely and allowed her to remain
where she wanted to be as long as possible. The office staff were friendly and sorted out extra services for my nan, which helped greatly and took extra pressure of us as a family. I would recommend Care Matters.
Reply from Lisa Spark, Managing Director at Care Matters Homecare (Stockton)Thank you for your kind comments. It has been our greatest pleasure to care for your nan. Our team are fantastic and will be delighted to hear what a difference they made to your nan and the wider family.
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  • Treated with Dignity
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Review of

Care Matters Homecare (Stockton)

from Rachel B (Daughter of Client) published on 4 November 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
The management of this company is horrific. My mother has PSP which affects her swallowing. My mum is unable to brush her own teeth. My Father asked a carer if they had brushed her teeth. They responded no we've been told too as another carer has recorded that she went blue and choked. This information
was not passed on to any family member.
A carer advised using a finger toothbrush something. My Dad didn't feel comfortable doing due to the biting risk. My Dad seeked advice from medical professionals who recommended that this should under no circumstances be done. However, when I contacted management about it they stated my Father had agreed to buying one. This was a lie, why would my father go against the medical professionals advice?
Both myself and other professionals have addressed concerns with management who stated that they would inform head office and they would observe. Nothing happened.
Reply from Lisa Spark, Managing Director at Care Matters Homecare (Stockton)We are sorry that you and your family have had a negative experience with our company recently. Having cared for your mum for many months we are keen to fully understand what has gone wrong in recent weeks and as such are in the process of completing an internal investigation, once this is complete we will respond to you with our findings accordingly.
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  • Treated with Dignity
  • Value for Money
Review of

Care Matters Homecare (Darlington)

from P B (Daughter of Client) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Efficient, kind, professional and reliable. Carers arrive on time and conduct themselves well, my Mother has confidence in them. Very much appreciate the flexibility of management with regard to extra bookings. Impressed with their willingness to go the extra mile - putting out or bringing in the bins;
putting out the milk bottles for collections; and accompanying my Mother to a theatre performance. Very glad to have found Care Matters.
Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)Thank you for taking the time to complete a review on our service, it is greatly appreciated. Your kind words will be shared with the care team.
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Review of

Care Matters Homecare (Stockton)

from Tracy C (Daughter of Client) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we feel very very lucky to have been able to get my dad a place in Meadowfield House.
Whenever I visit the Care Matters staff are always very cheerful and nothing is too much trouble, they are always smiling and Dad is delighted with the service and care they are giving him.
And I believe
this gives Meadowfield House a nice environment for the residents to be part of.
The care team is fantastic and they are always smiling.
The care coordinator/manager manages a fantastic team of staff and she comes across as very experienced and shows a lot of companionship and enthusiasm I believe this benefits her work colleagues and the residents.
Without Meadowfield House / Care Matters my dad would not be able to live independently, being supported where he needs it with personal tasks such as washing or taking medication, he has the full package.
Reply from Lisa Spark, Managing Director at Care Matters Homecare (Stockton)Thank you for your kind words, your positive feedback will be shared with the team who will be delighted to hear how well-supported your Dad feels. Thanks again.
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Review of

Care Matters Homecare (Stockton)

from K A (Client) assisted by family/friend published on 7 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care Matters has been my care provider for some years. I have a very good relationship with my carers they treat me with respect and are always willing to help out and support me when needed, even at short notice.
Highly recommend.
Reply from Lisa Spark, Managing Director at Care Matters Homecare (Stockton)Thank you for taking the time to complete a review of our service. It's good to hear that you feel supported by your care staff. Thanks again.
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Review of

Care Matters Homecare (Darlington)

from C R (Client) assisted by family/friend published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent from the word go.
Carers are kind and polite and do everything I need them to do.
Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)Many thanks for taking the time to complete a review. Your positive feedback will be shared with the team.
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Review of

Care Matters Homecare (Darlington)

from J S (Wife of Client) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service and staff. Very helpful and friendly. Very pleased we chose Care Matters.
Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)Thank you for taking the time to review our service it's greatly appreciated. We're delighted that you chose Care Matters and are happy with our service and look forward to sharing your feedback with the team. Thanks again.
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Review of

Care Matters Homecare (Darlington)

from Pamela G (Wife of Client) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was a completely new experience for me, but any worries were soon banished by the helpful and friendly attitude of the management and staff. The staff are all very punctual, friendly and patient towards my husband, even when he was being a little difficult with new people. I would definitely recommend
Care Matters to anyone asking my opinion or advice. The staff are helpful and willing to adapt to anything that I asked or suggested.
Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)Dear Pamela, many thanks for your feedback. Anyone needing the services of a care company for the first time is understandably going to feel anxious and concerned, I am so glad our team were able to allay those concerns quickly and provide the right support for your husband. Your positive feedback will be shared with the team. Thanks again!
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Review of

Care Matters Homecare (Stockton)

from Susan P (Daughter of Client) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are excellent, respectful. We have no concerns. Meadowfield has a lovely, warm atmosphere. My mother is very happy.
Reply from Lisa Spark, Managing Director at Care Matters Homecare (Stockton)Thanks Susan for your positive feedback. It is great to hear that your mum is happy with the service provided, we'll ensure that this is shared with the team.
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Review of

Care Matters Homecare (Stockton)

from Kenneth T (Client) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think all the carers are great, they do anything I ask them to. I don't think I could do without them now. Nothing is too much for them to do.
Reply from Lisa Spark, Managing Director at Care Matters Homecare (Stockton)Many thanks for taking the time to complete a review of our service. Our staff pride themselves on doing a good job and it's great to hear what a difference they make.
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Review of

Care Matters Homecare (Darlington)

from J S (Daughter of Client) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very good service provided by all carers who attend to my father. They are all helpful, pleasant and attentive to the needs required for him. He is very happy with the standard provided.
Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)Thank you for taking the time to complete a review of our service. We are glad that your father is happy with the service he receives; the positive feedback is greatly appreciated and will be shared with the team.
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Review of

Care Matters Homecare (Darlington)

from Maureen S (Partner of Client) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since the new manager started with Care Matters, my care package for my partner has improved as I always find it easy to communicate and they always listen to my concerns. The manager and care coordinator make a lovely team and they are always open to help.
Reply from Lisa Spark, Managing Director at Care Matters Homecare (Darlington)Hi Maureen, thank you for taking the time to complete a review of our service. Communication is key to any successful partnership and it is great to hear that you feel listened to by the team who support your partner. Thanks again.
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Awards / Recognitions (0)

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Frequently Asked Questions about Care Matters Homecare

Costs for home care providers owned by Care Matters Homecare

Average costs for home care provided by Care Matters Homecare by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Care Matters Homecare, based on 2 out of their 2 locations.
Type of Care Provided Average Weekly Cost
Visiting Care (hourly) £27.73
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.

How many Agencies does Care Matters Homecare own?

Care Matters Homecare own 2 Agencies.

Which Care Matters Homecare Agencies have the highest review score?

Care Matters Homecare (Darlington) & Care Matters Homecare (Stockton) have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Matters Homecare to verify any information. View our terms and conditions. Care Matters Homecare has a Platinum Service – more info.