Home Care Providers Owned by Care Matters Homecare

a lot to me that all have love and respect for my mam thankyou all for your kindness towards my mam xx

so much for all your hard work & assisting me in staying at home.

last 2 weeks alone I have had to cancel calls and deal with Christine myself because they are constantly late for calls and when you ring they have a book of excuses like problems with previous call or traffic bad however who ever the calls are after Christine they will always be early because they never here for full call 45 minute calls are regular finished in 30 as I say you can't fault the girls but their coardinators really need improvement

20255 the same would apply for the previous twelve months. Very pleased.

where she wanted to be as long as possible. The office staff were friendly and sorted out extra services for my nan, which helped greatly and took extra pressure of us as a family. I would recommend Care Matters.

was not passed on to any family member.
A carer advised using a finger toothbrush something. My Dad didn't feel comfortable doing due to the biting risk. My Dad seeked advice from medical professionals who recommended that this should under no circumstances be done. However, when I contacted management about it they stated my Father had agreed to buying one. This was a lie, why would my father go against the medical professionals advice?
Both myself and other professionals have addressed concerns with management who stated that they would inform head office and they would observe. Nothing happened.

putting out the milk bottles for collections; and accompanying my Mother to a theatre performance. Very glad to have found Care Matters.

this gives Meadowfield House a nice environment for the residents to be part of.
The care team is fantastic and they are always smiling.
The care coordinator/manager manages a fantastic team of staff and she comes across as very experienced and shows a lot of companionship and enthusiasm I believe this benefits her work colleagues and the residents.
Without Meadowfield House / Care Matters my dad would not be able to live independently, being supported where he needs it with personal tasks such as washing or taking medication, he has the full package.

Care Matters to anyone asking my opinion or advice. The staff are helpful and willing to adapt to anything that I asked or suggested.

the very few times there were emergency cover staff, everything went just as smoothly. They demonstrated that they are all equally capable. All the staff have been and are very helpful, this included bringing items that I had run out of, amongst other small tasks. I have had great conversations with all of them throughout my care. I have been reassured since my first visit and would recommend them. Being a wheelchair user, it has been an easy process.