Home Care Provider Owned by Care Matters Homecare in Cleveland & Teesside

where she wanted to be as long as possible. The office staff were friendly and sorted out extra services for my nan, which helped greatly and took extra pressure of us as a family. I would recommend Care Matters.

was not passed on to any family member.
A carer advised using a finger toothbrush something. My Dad didn't feel comfortable doing due to the biting risk. My Dad seeked advice from medical professionals who recommended that this should under no circumstances be done. However, when I contacted management about it they stated my Father had agreed to buying one. This was a lie, why would my father go against the medical professionals advice?
Both myself and other professionals have addressed concerns with management who stated that they would inform head office and they would observe. Nothing happened.

this gives Meadowfield House a nice environment for the residents to be part of.
The care team is fantastic and they are always smiling.
The care coordinator/manager manages a fantastic team of staff and she comes across as very experienced and shows a lot of companionship and enthusiasm I believe this benefits her work colleagues and the residents.
Without Meadowfield House / Care Matters my dad would not be able to live independently, being supported where he needs it with personal tasks such as washing or taking medication, he has the full package.

the very few times there were emergency cover staff, everything went just as smoothly. They demonstrated that they are all equally capable. All the staff have been and are very helpful, this included bringing items that I had run out of, amongst other small tasks. I have had great conversations with all of them throughout my care. I have been reassured since my first visit and would recommend them. Being a wheelchair user, it has been an easy process.