Care Matters Homecare (Stockton)

Hi Steven, re our phone conversation today,Walter has been in hospital since yesterday morning (Thursday) and a member of the medical team commented about how the integrity of Walter's skin( for a patient that is bedridden) is in excellent condition and commended his carers for the care they are giving as " an excellent job".please relay our gratitude to all of the carers who look after Walter.thanks Irene

It means a lot to me that all have love and respect for my mam thankyou all for your kindness towards my mam xx

I have been with Care Matters for a few years now. The care I received has been nothing short of outstanding. They go above & beyond to ensure all my care needs are met. I look forward to the staff coming, we always have a laugh. They arrive on time and are more like family to me & my sons. Thank you so much for all your hard work & assisting me in staying at home.

Carers have been visiting Mum for approx 6 weeks and it has had an enormous positive impact on all our lives. Excellent, caring, friendly and professional care for Mam and greater peace of mind for Dad and the rest of our family. Extremely kind care team, nothing is too much trouble.

Lovely staff looked after my Grandma whilst in care and had good service as well and the carers were so lovely and helpful. Would definitely recommend to your relatives as they will get well looked after. Thank you.

Care Matters Homecare provided excellent care for my nan. The carers were reliable, friendly and professional. There was a core team who my nan loved and it was reassuring know the same carers where attending her calls. For the many months, they made her life at home less lonely and allowed her to remain where she wanted to be as long as possible. The office staff were friendly and sorted out extra services for my nan, which helped greatly and took extra pressure of us as a family. I would recommend Care Matters.

Both myself and other professionals have addressed concerns with management who stated that they would inform head office and they would observe. Nothing happened.

Without Meadowfield House / Care Matters my dad would not be able to live independently, being supported where he needs it with personal tasks such as washing or taking medication, he has the full package.

Highly recommend.

Staff are excellent, respectful. We have no concerns. Meadowfield has a lovely, warm atmosphere. My mother is very happy.

I think all the carers are great, they do anything I ask them to. I don't think I could do without them now. Nothing is too much for them to do.

Since April 2023 the carers have been professional, knowledgable and highly capable throughout. My experience has also been extremely positive. They are friendly and I have the same regular carers. My meals have always been prepared the same, despite their varied levels of experience and ages. Even the very few times there were emergency cover staff, everything went just as smoothly. They demonstrated that they are all equally capable. All the staff have been and are very helpful, this included bringing items that I had run out of, amongst other small tasks. I have had great conversations with all of them throughout my care. I have been reassured since my first visit and would recommend them. Being a wheelchair user, it has been an easy process.