Care Matters Stockton specialises in providing high quality care-at-home services across the borough of Stockton and surrounding areas.
The inception of this business was spurred by the owners' first-hand encounters with subpar care standards for their loved ones. Fuelled by a determination to make a positive difference, they embarked on a mission to demonstrate their ability to deliver superior care.
Care Matters' care-at-home services are entirely personalised and highly flexible. The primary...
Care Provided by Care Matters Homecare (Stockton)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 15 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Wound Dressing
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £29.11
- 30 Minute Visiting Care Fees: from £14.56
Contact Care Matters Homecare (Stockton) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Care Matters Homecare
- Private Owned
Person in charge
- Steven Hutchinson (Registered Manager)
Care Matters Homecare (Stockton) Reviews (11)
Care Matters Homecare (Stockton) has a Review Score of 8.6 (8.639) out of 10, based on 6 reviews in the last 2 years.
Over all time Care Matters Homecare (Stockton) has 11 reviews.
I would be lost with their help.
Over the last year with being with care matter all the girls that pop into mam have become lovely friends to her and me.
and its really nice that I have support of them threw mams demencia journey.
It means a lot to me that all have love and respect for my mam thankyou all for your kindness towards my mam xx
Thank you so much for your kind review. We're truly glad to hear that our carers have made such a positive difference to your mam and to you over the past year. Knowing that your mam feels comfortable and cared for, and that you feel supported, is exactly what we strive for every day.
I have been with Care Matters for a few years now. The care I received has been nothing short of outstanding. They go above & beyond to ensure all my care needs are met. I look forward to the staff coming, we always have a laugh. They arrive on time and are more like family to me & my sons. Thank you so much for all your hard work & assisting me in staying at home.
Thank you so much for your kind words. We're delighted to hear that you've had a positive experience with our care team. Providing compassionate, reliable support is at the heart of what we do, and feedback like yours means a great deal to us. Please don't hesitate to reach out if there's ever anything more we can do for you.
Carers have been visiting Mum for approx 6 weeks and it has had an enormous positive impact on all our lives. Excellent, caring, friendly and professional care for Mam and greater peace of mind for Dad and the rest of our family. Extremely kind care team, nothing is too much trouble.
Thank you for your lovely review. We're so glad that the care our team provides is having such a positive impact on your family. We'll pass on your kind feedback to the whole team.
Lovely staff looked after my Grandma whilst in care and had good service as well and the carers were so lovely and helpful. Would definitely recommend to your relatives as they will get well looked after. Thank you.
Thank you for your review and kind words. It was a pleasure to care for your grandma.
Care Matters Homecare provided excellent care for my nan. The carers were reliable, friendly and professional. There was a core team who my nan loved and it was reassuring know the same carers where attending her calls. For the many months, they made her life at home less lonely and allowed her to remain where she wanted to be as long as possible. The office staff were friendly and sorted out extra services for my nan, which helped greatly and took extra pressure of us as a family. I would recommend Care Matters.
Thank you for your kind comments. It has been our greatest pleasure to care for your nan. Our team are fantastic and will be delighted to hear what a difference they made to your nan and the wider family.
A carer advised using a finger toothbrush something. My Dad didn't feel comfortable doing due to the biting risk. My Dad seeked advice from medical professionals who recommended that this should under no circumstances be done. However, when I contacted management about it they stated my Father had agreed to buying one. This was a lie, why would my father go against the medical professionals advice?
Both myself and other professionals have addressed concerns with management who stated that they would inform head office and they would observe. Nothing happened.
We are sorry that you and your family have had a negative experience with our company recently. Having cared for your mum for many months we are keen to fully understand what has gone wrong in recent weeks and as such are in the process of completing an internal investigation, once this is complete we will respond to you with our findings accordingly.
Whenever I visit the Care Matters staff are always very cheerful and nothing is too much trouble, they are always smiling and Dad is delighted with the service and care they are giving him.
And I believe this gives Meadowfield House a nice environment for the residents to be part of.
The care team is fantastic and they are always smiling.
The care coordinator/manager manages a fantastic team of staff and she comes across as very experienced and shows a lot of companionship and enthusiasm I believe this benefits her work colleagues and the residents.
Without Meadowfield House / Care Matters my dad would not be able to live independently, being supported where he needs it with personal tasks such as washing or taking medication, he has the full package.
Thank you for your kind words, your positive feedback will be shared with the team who will be delighted to hear how well-supported your Dad feels. Thanks again.
Highly recommend.
Thank you for taking the time to complete a review of our service. It's good to hear that you feel supported by your care staff. Thanks again.
Staff are excellent, respectful. We have no concerns. Meadowfield has a lovely, warm atmosphere. My mother is very happy.
Thanks Susan for your positive feedback. It is great to hear that your mum is happy with the service provided, we'll ensure that this is shared with the team.
I think all the carers are great, they do anything I ask them to. I don't think I could do without them now. Nothing is too much for them to do.
Many thanks for taking the time to complete a review of our service. Our staff pride themselves on doing a good job and it's great to hear what a difference they make.
Since April 2023 the carers have been professional, knowledgable and highly capable throughout. My experience has also been extremely positive. They are friendly and I have the same regular carers. My meals have always been prepared the same, despite their varied levels of experience and ages. Even the very few times there were emergency cover staff, everything went just as smoothly. They demonstrated that they are all equally capable. All the staff have been and are very helpful, this included bringing items that I had run out of, amongst other small tasks. I have had great conversations with all of them throughout my care. I have been reassured since my first visit and would recommend them. Being a wheelchair user, it has been an easy process.
Many thanks for taking the time to complete a review. We appreciate the positive feedback highlighting the quality of service provided. Thanks again.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 July 2025- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Care Matters Homecare (Stockton).
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Care Matters Homecare (Stockton).
Meet the Team (10)
Managing Director, Lisa, is an experienced and driven professional with a wealth of business start-up experience.
She has extensive knowledge of HR, Accounts, Finance and Business Management. Lisa combines her essential work at Care Matters Homecare Ltd, with her role as Managing Director of The Newlands Group Limited, which also owns Tribe Recruitment Limited, Tribe Search Limited and Turn Left Ventures Limited.
Steven has over 16 years of experience supporting adults within home care. Steven started as a care assistant and progressed to the registered manager’s position. He has successfully held CQC registered managerial positions since 2010 in both domiciliary and extra care. Steven has a Level 5 in Leadership for Health and Social Care as well as a Level 5 Medication Award and brings a high level of expertise to Care Matters.
Experienced Care Coordinator working across Stockton and surrounding areas.
Experienced Care Coordinator working across Stockton and surrounding areas.
Experienced Care Coordinator working across Stockton and surrounding areas.
Emma is tasked with performing routine medical administration duties, including documenting consent forms and maintaining Medical Administration Records (MAR).
Nicola has 25 years of experience in sales, operational and customer experience roles. More recently, she has focused on project management, including business start-ups, sales and marketing strategy and internal process review and refinement. In her role as Group Operations Director, Nicola uses her wealth of managerial skills and analytical thinking to promote operational effectiveness, efficiency and quality across the company. Nicola supports legislative and contractual compliance and drives continuous improvement.
Helen boasts over a decade of invaluable experience in recruitment, having served within both independent and global enterprises. Before joining us, she contributed her expertise to the financial services and insolvency sectors for several years. As Operations Manager, Helen's profound insights and proficiency play a crucial role in enhancing efficiency and innovating our service as well as driving our recruitment function to ensure we are suitably staffed at all times.
Julie has a wealth of experience which equips her with the skills to effectively oversee the company finances. Julie's background spans manufacturing, engineering and the NHS - ranging from local hospitals to community settings.
Antony's extensive managerial journey, spanning over two decades, encompasses diverse domains such as recruitment, marketing, business development, account management, and website development. As Group Marketing Manager, Antony channels this wealth of expertise to propel our company brands.
Frequently Asked Questions about Care Matters Homecare (Stockton)
How many Carers does Care Matters Homecare (Stockton) employ?
Care Matters Homecare (Stockton) employs 150 carers.
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