Prestige Nursing & Care (Halesworth)

59c Thoroughfare, Halesworth, IP19 8AR
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9.7 18 Reviews
  • Prestige Nursing & Care (Halesworth), Halesworth
Prestige Nursing & Care (Halesworth) employs a care team with a great depth of experience, able to carry out personalised care packages including for a wide range of specialist needs. Individuals who have benefited from the Prestige service include adults diagnosed with dementia, who have suffered a stroke, or have MS or Parkinson's, as well as palliative and end-of-life care needs.
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Care Provided by Prestige Nursing & Care (Halesworth)

Types of Home Care

  • Visiting Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29 – £29

These prices are only a guideline, please contact Prestige Nursing & Care (Halesworth) to find out the exact price for your requirements.

Contact Prestige Nursing & Care (Halesworth) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Prestige Nursing & Care (Halesworth) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Jackie Leftley (Manager)

Prestige Nursing & Care (Halesworth) Reviews (18)

9.7

Prestige Nursing & Care (Halesworth) has a Review Score of 9.7 (9.657) out of 10, based on 17 reviews in the last 2 years.
Over all time Prestige Nursing & Care (Halesworth) has 18 reviews.

Overall Experience
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Date Published
  • 18
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  • 17
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Reviewer Connection to Prestige Nursing & Care (Halesworth)
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Total of 18, showing 1-18
Review from M W (Client) assisted by family/friend published on 29 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The ladies that work for Prestige are always so caring and helpful. Nothing is too much trouble. As my mobility is limited, and I'm registered disabled, daily tasks can be a challenge. But I feel very supported by them, and I look forward to their visits and friendly manner. I cannot praise the service
enough. Thank you.
Reply from Jacqueline Leftley, Branch Manager at Prestige Nursing & Care (Halesworth)Thank you for the lovely review, Maureen is a wonderful client whom the carers look forward to assisting with a very supportive family.
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Review from Barbara T (Client) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I usually look forward to the coming of my carers. I like them to be communicative and have found them to be helpful. It does irritate me that the carer has to write notes of her visit to me in my time. Cheerfulness on their part is always welcome. I do think they should have some travelling time.
Reply from Jacqueline Leftley, Branch Manager at Prestige Nursing & Care (Halesworth)Thank you for your review Barbara and glad that you find the carers welcoming, communicative and helpful. The carers obviously get travelling time if required, the notes unfortunately do need to be written whilst in the home as this is a requirement of CQC.
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Review from S A (Sister-in-law of Client) published on 4 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The support work staff have developed amazingly positive working relationships with Maureen. They have had brilliant success in encouraging improved personal care (strip washes, showers, hair wash) and improved health and nutrition. They 'go the extra mile'' by organising brilliant trips out, often
related to Maureen's skills and interests. The office staff are all amazingly supportive, flexible and innovative.
Reply from Jacqueline Leftley, Branch Manager at Prestige Nursing & Care (Halesworth)Thank you S for the amazing feedback. The carers, as you say have done a marvellous job with Maureen and have absolutely enjoyed doing so.
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Review from June G (Client) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and carers always on time, always cheerful and friendly. I look forward to their visit, as it feels like a friend calling, we always have a nice conversation. I am very appreciative of the service provided, and know that if I need extra help, it will be available from people I know and trust.
Reply from Jacqueline Leftley, Branch Manager at Prestige Nursing & Care (Halesworth)Lovely comments. So pleased that the service we provide and the magnificent carers we have are recognised.
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Review from Doug M (Son of Client) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Jackie and the team have been amazing over the last 6 months, since they started providing care for my Dad in May 2025


My Dad has Alzheimer's and so needs help preparing food and taking his medication. The Team not only do that but they are great company for Dad, twice per day, but they also provide

piece of mind that Dad is doing ok


The Team have supported when things haven't gone to plan, without questioning.


They are all so friendly and caring, Dad gets on incredibly well with everyone


I am confident that without their support Dad would no longer be able to live independently and would have to go in a care home


I would recommend Prestige to anyone looking for care support in their home or for their loved one. They are wonderful

Reply from Jacqueline Leftley, Branch Manager at Prestige Nursing & Care (Halesworth)Thanks Doug for your kind words. It is always wonderful to receive positive feedback. The carers are a superb bunch who work tirelessly for their clients and all get on very well with your Dad, who is very easy to get along with. We hope to continue to support him for a long time in his own home.
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Review from J S (Daughter of Client) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Jackie and her team are always there for my mum when she needs them the most. Such a personal service yet professional. The kindness of the carers is evident whenever I see them. Prestige Nursing team is reactive which is a positive
Reply from Jacqueline Leftley, Branch Manager at Prestige Nursing & Care (Halesworth)Thank you so much for your kind words Jayne, it is great for the carers to have positive feedback as they always work to the best of their abilities and are a very caring and considerate team.
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Review from Rebecca G (Daughter of Client) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I and my siblings are incredibly grateful for the compassionate and professional care provided to our mother by her home carers. The team show genuine kindness and it has made a real difference to her daily life and provides a level of peace of mind to us. Thank you. The team is reliable and supportive,
and each individual is liked greatly by my mother and she looks forward to seeing them all.
Reply from Jacqueline Leftley, Branch Manager at Prestige Nursing & Care (Halesworth)Thank you so much for your kind review. We strive to promote person centred care with dignity and empathy at all times.
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Review from Julian L (Son of Client) published on 21 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prestige has been fabulous at looking after my Mum. Mum has Alzheimer's and still lives at home but was starting to struggle to cope with the basics of life and looking after herself and the house without significant extra support earlier this year. All the ladies who have visited Mum have been great.
Not only do they all seem caring and friendly but have been very proactive and helpful - for example going out to buy extra ready meals when the regular home delivery provider had a temporary problem, spotting Mum had a skin problem and getting her a prescription from her GP/pharmacy. They have also put in place sensible checks, such as checking the fall alarm and smoke alarm without me asking them to do so and they call me to report any concerns or observations from time to time. I can't recommend them highly enough!
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Review from Lesley N (Wife of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had my first break of five days away since 2020 and I was so confident in Prestige that I even dared go abroad, to France.
The manager took time and trouble to arrange the most suitable times for the visits and to choose carers my husband knows well and who know our house and his routines. The carers
are all superb at their job and managed to keep him clean, safe and well-fed all week, even providing him with daily treats and a glass of wine with his evening meal (as requested!). They even laughed (or sighed?) at his jokes.
When I returned the house was spotless and I could see from the detailed care reports that carers had cleaned the floor, emptied the bins and urinal bottles, washed and dried sheets and bed pads, provided him with a choice of breakfasts, lunches and evening meals every day - and all with good humour and lots of chatter too.
My husband was very relaxed when I got home and had nothing but praise for them all.
Thank you Prestige, I shall do it again.
Reply from Sophie Baker, Head of Marketing at Prestige Nursing & Care (Halesworth)Thank you so much for the wonderful review. We're so pleased that you were able to go abroad with complete peace of mind that your husband would be well looked after in your absence. I will ensure that this is fed back to the team. Kind regards.
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Review from M G (Client) assisted by family/friend published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall positive.
Reply from Jackie Leftley, Branch Manager at Prestige Nursing & Care (Halesworth)Our client is a well-loved client of Halesworth Prestige. She will reach the grand old age of 101 years in June and continues to be very spritely and share jokes with the girls, an avid football fan for over 85 years.
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Review from S N (Mother of Client) published on 1 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care-carers very good at all aspects of my daughter's care.
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Review from Andrew N (Client) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I migrated from another agency in town to Prestige. The other agency provided good care, but the coordination of times, dates and invoices lacked precision. I've had good care from Prestige and the admin is much better. I was familiar with some of the staff because they too have migrated from the other
agency to Prestige. Overall, a friendly and efficient service.
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Review from Shirley T (Daughter of Client) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been so happy with the care and diligence shown by the carers since Prestige started to support my mum. Nothing is too much trouble. My mum looks forward to their visits and as a result has a much rosier outlook on life. I cannot recommend Prestige enough. Thank you Jackie and the team.
Reply from Jackie Leftley, Branch Manager at Prestige Nursing & Care (Halesworth)It has been a great pleasure to work with the family in providing care for this lovely lady.
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Review from B S (Client) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a client of Prestige (Halesworth) for over three years. My needs include care treatment for my legs twice daily. All the Prestige carers, without exception, I have found to be most conscientious in their work and pleasant people to deal with.
Reply from Jackie Leftley, Branch Manager at Prestige Nursing & Care (Halesworth)Thank you for your kind words. It is a great pleasure to know that you hold our wonderful carers in high esteem and that you are pleased with the Administration.
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Review from B H (Client) assisted by family/friend published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having had support morning and evening, I have been very grateful for the service I have received. It has been of great help to my wife.
Reply from Jackie Leftley, Branch Manager at Prestige Nursing & Care (Halesworth)I speak for both the carers and myself in sharing that it has been a pleasure to care for you and that the assistance given has been beneficial to your wife too.
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Review from R D (Client) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the Halesworth branch and its manager and the two exceptional ladies who help me during the week. Nothing is too much for them.
Reply from Jackie Leftley, Branch Manager at Prestige Nursing & Care (Halesworth)Thank you for your kind words; it has been a great pleasure to care for you.
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Review from Colin G (Client) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my care, the carers (female) are excellent, and they look after me very well.
Reply from Jackie Leftley, Branch Manager at Prestige Nursing & Care (Halesworth)Thank you for your kind words; it has been a pleasure to care for you.
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Review from Harold H (Client) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I receive 2 hours respite care funded by a local Dementia Carers Fund.
The carer who attends for 2 hours on Wednesday afternoons is a wonderful lady who has helped us with many aspects of my duties.
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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Prestige Nursing & Care (Halesworth) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.732 for Prestige Nursing & Care (Halesworth) is calculated as follows: ( (73 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 97 Ratings = 4.732
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Prestige Nursing & Care (Halesworth) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.925
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (3)

Jackie

Jackie Leftley

Job Title: Branch Manager Joined: 2017

I worked at the local hospital for 35 years, and when it closed, I moved over to Prestige. As part of my role at the hospital, I ran the outreach clinics, working as part of a multidisciplinary team. Therefore, I am well known in the area and network excellently. I strive to provide a safe service to our clients, providing person-centred care.

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Naomi (Mandy) Hawksley

Job Title: Field Care Supervisor. Joined: 2022

Mandy has worked in the local community for thirty-five years and is a popular member of the team. Mandy is excellent at her job and strives to run a professional service to our clients.

Joanne

Joanne Brown

Job Title: Care planner Joined: 2025

Jo has worked for several years within the care sector. She is committed to providing a safe and secure service to our clients and is a great team member.

Frequently Asked Questions about Prestige Nursing & Care (Halesworth)

What Type of Services does Prestige Nursing & Care (Halesworth) offer?

Prestige Nursing & Care (Halesworth) offers Home Care.

How many Carers does Prestige Nursing & Care (Halesworth) employ?

Prestige Nursing & Care (Halesworth) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prestige Nursing & Care (Halesworth) to verify any information. View our terms and conditions. Prestige Nursing & Care (Halesworth) has an Enhanced Service - more info.