Helping Hands Home Care (West Bridgford)

Whether you need help for a short or long time then from my experience I highly recommend Helping Hands

Highly recommended. Everyone in the team honestly cares. I've been my Mum's primary carer since I moved her in with me over five years ago, but for the last year Mum's needed carers to come in during the days I work, and each one has been brilliant, contacting me immediately with any questions or concerns, and they go out of their way to make sure Mum is reassured and safe. I've asked them to come in and sleep over for two nights one weekend, and that too went perfectly smoothly, not least because the team's internal communications are so diligent. And if you have any concerns, they listen and deal with them immediately. 10 out of 10 for organization and communication, 10 out of 10 for caring.

Good overall, although a few of the carers seem to choose when they turn up. They are always within the 15-minute late/early slot, but some seem to always turn up with 5 minutes to spare and after the second carer has almost finished with my father. Having said this, all of the carers are polite, friendly and seem to care.

Overall I'm happy

I requested some respite help for my mum 3 years ago and was well pleased with the care and support, and the whole staff and management team. We now require daily support, which has so far been excellent. My mum is treated with respect, kindness and dignity. The care staff are very good with Mum. Mangement were also very good to Mum and were able to accommodate our needs in a short time.

The Helping Hands carers built up such lovely relationships with Mum. They treated her with dignity and respect and she enjoyed their company. In her last days it was a comfort to know that we were all being supported by their kindness and professionalism.

We have been happy with the care provided for our mum. The carers have all been friendly and helpful. Helping Hands were very responsive and accommodative when we needed extra visits at relatively short notice.

I have been very pleased with the carers who come to help me. They are polite and very helpful.

Niamh is very helpful and caring. Nothing is too much trouble. I'm very pleased when I see her; she always treats me with dignity. All in all, she is very good.

Mum had care mainly on only 1 day per week and once for a full week whilst I was away. The carers were always punctual and well aware of the care that was needed for Mum. Mum was not always easy to care for as she was reluctant to have help. However staff were always very friendly, patient and persevered with her. Mum was treated with dignity and spoken to in a good way even though she struggled to communicate well with people. We were happy with the care that Mum received and as such my mother in law will be using the company soon.

I am very happy with the care that mum has received from Helping Hands. The carers are kind and patient - as she has dementia. They are friendly, and she looks forward to seeing them. I appreciate that they are proactive in thinking about what needs to be done, and will immediately alert me if they have any concerns about mum.

4) Carers are sometimes anxious and under pressure to work quickly cos of insufficient travel time between clients.

We have become friends! Which is very nice and I look forward to seeing them.

Friendly & polite.

As a part-time carer for my Mum, juggling part-time work and my own family; I know I couldn’t manage without Helping Hands - thank you!

Many thanks.

My dad had a spell in hospital and on release he required care visits at home to manage a catheter. I chose Helping Hands Home Care and set up 4 visits per day. My dad is 90 and virtually blind so the care extended beyond the catheter to helping him around the house, with personal care and domestic chores and, most importantly, brought company and routine to his days. It took him a while to settle, he is a proud man, but before long he adjusted to the carers coming in and out and he soon found them to be vital for his day to day life. He was only with Helping Hands for around 6 months and has now moved into residential care but we could not have managed that transition without his care visits. The online portal has been brilliant allowing my sister and I to see how he is doing, and the contact from the carers and staff has been just right. He could be a difficult man to handle at times and everyone made sure to match him to the right carers and to keep as much continuity as possible.