Helping Hands Home Care (West Bridgford)

Office 2, 18-20, Wollaton Road, Beeston, Nottingham NG9 2NR
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8.9 7 Reviews
  • Helping Hands Home Care (West Bridgford), Nottingham
One of the leading home care providers in the UK, Helping Hands West Bridgford offers bespoke, person-centred support that is built entirely around you and your needs, bringing safety and support to you or your loved ones in the comfort of your own home.

Whether you need regular visits to provide help with household chores or mobility support, or full-time live-in care for constant reassurance, Helping Hands’ dedicated team of carers are on hand to help you with whatever it is you need to feel safe and independent at home.

With over 30 years’ experience supporting over 40,000 families across England and Wales, Helping Hands provide unique, person-centred support that is built entirely around you and your needs. What’s more, their service is fully managed and fully regulated by the Care Quality Commission (CQC), so you can rest assured that you are receiving nothing less than high-quality care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32.40
  • Weekly Live-in Care Fees: from £1595

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £3.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (West Bridgford) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Colleen Jones (Branch Care Manager)

Helping Hands Home Care (West Bridgford) Reviews (7)

8.9

Helping Hands Home Care (West Bridgford) has a Review Score of 8.9 (8.917) out of 10, based on 4 reviews in the last 2 years.
Over all time Helping Hands Home Care (West Bridgford) has 7 reviews.

Overall Experience
  • 6
  • 1
  • 0
  • 0
  • 0
Date Published
  • 7
  • 4
  • 4
  • 4
  • 3
Reviewer Connection to Helping Hands Home Care (West Bridgford)
  • 3
  • 2
  • 1
  • 1
Total of 7, showing 1-7
Review from Fiona M (Daughter of Client) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care that mum has received from Helping Hands. The carers are kind and patient - as she has dementia. They are friendly, and she looks forward to seeing them. I appreciate that they are proactive in thinking about what needs to be done, and will immediately alert me if they
have any concerns about mum.
Reply from Sue Kennedy, Home Manager at Helping Hands Home Care (West Bridgford)

Thank you so much for taking time to leave us a 5* Review, we are truly grateful.
It's reassuring to know all carers are kind and patient with your mum, proactive with what they do and keeping you updated with any concerns they may have.
Our team in West Bridgford will be grateful for your kind words.
Very best wishes

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Liz H (Wife of Client) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
1) Regular carers v good, caring, competent and good rapport with client.
2) Management re rotas better now & action taken more quickly now, some have left the office.
3) HHH Care (W Bridgeford) is misleading as the office in Beeton.
4) Carers are sometimes anxious and under pressure to work quickly
cos of insufficient travel time between clients.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (West Bridgford)

We really appreciate you taking the time to leave us a Homecare review.We are pleased to hear you have regular caring, competent carers who have built a good report with the client.It is also good to know that due to management the rotas have become better and action is taken more quickly now.Thank you for making us aware that some carers can be anxious and feel under pressure due to travel time and we will be sure to pass on your comments to the team at West Bridgford to look into. Kindest regards

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  • Management
  • Treated with Dignity
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Review from I C (Client) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is very satisfying the care you provide thanks!
All the carers have been very pleasant and did the job well!
We have become friends! Which is very nice and I look forward to seeing them.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (West Bridgford)

Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear all the carers have been very pleasant and did the job well. It is also great to hear you have become friends and you look forward to seeing them.
We will be sure to pass on your feedback to the team at West Bridgford.
Kindest regards

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Review from Janet C (Client) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't manage without them!
Very helpful, service with a smile.
Always willing to do what I ask for.
Reliable & trustworthy.
Always treated with dignity, essential for this job.
Friendly & polite.
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  • Management
  • Treated with Dignity
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Review from S G (Daughter of Client) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers and management staff at Helping Hands West Bridgford branch have been brilliant since my wonderful Mum suddenly began needing in-home care last year following a short period of severe ill health.
Whilst the ongoing impacts of Covid and fluctuations in the non-care employment market have
inevitably led to the occasional scheduling issue, Mum has never been left without care when needed - with both office-based and care staff stepping in when required to ensure she is safe and comfortable.
As a part-time carer for my Mum, juggling part-time work and my own family; I know I couldn’t manage without Helping Hands - thank you!
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Review from A W (Son of Client) published on 22 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely happy with the quality and professionalism of the care. The management go up and beyond to deal with last minute changes. The whole team have showed dedication and have provided fantastic support along with very helpful advice. Keep up the good work. 100/100 rating.
Many thanks.
Reply from Oisin O'Conchubhuir, Branch Care Manager at Helping Hands Home Care (West Bridgford)

Thank you so much for leaving such a fantastic review! I'm beyond pleased to hear that you're so happy with the quality and professionalism of our care and that we've been able to provide some very helpful advice. Your feedback means the world to us and we're ever so grateful!
Best wishes.

  • Staff
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  • Treated with Dignity
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Review from Suzie P (Daughter of Client) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had a spell in hospital and on release he required care visits at home to manage a catheter. I chose Helping Hands Home Care and set up 4 visits per day. My dad is 90 and virtually blind so the care extended beyond the catheter to helping him around the house, with personal care and domestic
chores and, most importantly, brought company and routine to his days. It took him a while to settle, he is a proud man, but before long he adjusted to the carers coming in and out and he soon found them to be vital for his day to day life. He was only with Helping Hands for around 6 months and has now moved into residential care but we could not have managed that transition without his care visits. The online portal has been brilliant allowing my sister and I to see how he is doing, and the contact from the carers and staff has been just right. He could be a difficult man to handle at times and everyone made sure to match him to the right carers and to keep as much continuity as possible.
Reply from Kay Lau, Branch Care Manager at Helping Hands Home Care (West Bridgford)

Hi Suzie,
Thank you ever so much for leaving such a heartfelt review! It means the world to see how much of a difference the team have made for you and your dad; it is our absolute pleasure to provide care for him!
Best wishes,

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.9 (8.917)

Overview of Review Score

The Review Score of 8.9 (8.917) out of 10 for Helping Hands Home Care (West Bridgford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Helping Hands Home Care (West Bridgford) is calculated as follows: ( (16 Excellents x 5) + (8 Goods x 4) ) ÷ 24 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (West Bridgford) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Colleen

Colleen Jones

Job Title: Branch Care Manager

I am the CQC Registered Branch Care Manager for Beeston and West Bridgford,
with 38 years‘ social care experience. Joining Helping Hands in June 2022 after
21 years at Royal Mencap Society, I focus on delivering outstanding homecare through
well-trained, dedicated teams. My role emphasises recruiting excellent carers and
providing great training to support their growth in health and social care, ensuring
the best customer experience.

Frequently Asked Questions about Helping Hands Home Care (West Bridgford)

What Type of Services does Helping Hands Home Care (West Bridgford) offer?

Helping Hands Home Care (West Bridgford) offers Home Care.

How many Carers does Helping Hands Home Care (West Bridgford) employ?

Helping Hands Home Care (West Bridgford) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (West Bridgford) to verify any information. View our terms and conditions. Helping Hands Home Care (West Bridgford) has an Enhanced Service - more info.