Bluebird Care Wiltshire South

Peter’s first experience arranging care was filled with frustration and anxiety due to poor customer service and a lack of support. This inspired him to create a better way. Now, with over a decade of industry experience, he owns and manages multiple London-based Bluebird Care offices. Prior to embarking on his journey in care, Peter earned a law degree and worked for an NGO in New Delhi, advocating for policy changes to improve lives. This passion for transformative change is reflected in his leadership of the Bluebird Care Wiltshire South office, which he manages, rated as ‘Good’ services by the CQC. Peter’s mission is to empower clients to live well in the comfort of their home by creating the best in-home care and support. He prioritises delivering compassionate, professional care that he would trust for his own family, which is reflected in building his business largely through referrals and recommendations. With Bluebird franchise partner, Tim Rowland-Jones, they now operate the largest multi-branch franchise business within the Bluebird Care network, providing home care services across Southwest England, Oxfordshire and London.

Tim brings extensive business management experience to his role overseeing Bluebird Care Wiltshire South. Before venturing into home care, he led a successful multi-channel retail business. However, his perspective changed when his grandfather’s dementia highlighted the urgent need for high-quality, compassionate care. This personal experience inspired him to open his first Bluebird Care office in Bath, where they have provided a high-quality service for over a decade, achieving an ‘Outstanding’ CQC rating for the branch. Tim is dedicated to making a difference and ensures all carers receive advanced training, allowing them to specialise in areas such as dementia, post-op rehabilitation, Parkinson’s, and complex care. He is focused on matching clients with the right carers based on personality and expertise, ensuring a truly personalised service. His own father now benefits from live-in care, fuelling his ongoing commitment to provide exceptional services to his local communities. With Bluebird franchise partner, Peter Slough, they now operate the largest multi-branch franchise business within the Bluebird Care network, providing home care services across Southwest England, Oxfordshire and London.

As Operations Director, Melony plays a vital role in leading and shaping the operations of five Bluebird Care territories, including Bristol, Bath and North East Somerset, Wiltshire South, Kensington & Chelsea, Oxford, Richmond and Twickenham, Westminster and City of London. She is responsible for overseeing all operational functions across the multi-franchise network, ensuring the smooth delivery of high-quality care services. With direct oversight of all Registered Managers (RMs), Melony ensures that every branch operates efficiently, consistently meeting both internal benchmarks and regulatory standards. In her capacity as the Nominated Individual for the Care Quality Commission (CQC), Melony is instrumental in upholding the highest standards of care and compliance. She works diligently to ensure that the organisation not only meets but exceeds the stringent requirements set by the CQC, safeguarding the well-being of customers and maintaining trust with families. Melony’s journey into the care sector began in 2004 after an accomplished career in the pharmaceutical industry. Before this, she completed vital work for the Cardiff Drugs and Alcohol Unit. Her transition into care was a natural progression, fuelled by a passion for helping others.

Michelle Harris is the Registered Manager for Bluebird Care Wiltshire South, bringing with her several years of experience in the care sector and a strong passion for delivering high-quality, person-centred support. Having progressed through leadership roles within Bluebird Care, Michelle has developed extensive knowledge in customer care, team management, quality assurance and compliance, alongside completing her Level 5 qualifications in Adult Care Leadership and Management.

Michelle is passionate about ensuring every customer receives safe, compassionate and dignified care that enables them to remain independent in the comfort of their own home. She is equally committed to supporting and developing her Care Experts, believing that exceptional care starts with well-trained, valued teams. Michelle is proud to lead Bluebird Care Wiltshire South and is dedicated to building a trusted service that families can rely on.

Leanne, our Care Coordinator, brings over 14 years of healthcare experience in roles ranging from Care Assistant to Client Support Manager. Her wide-ranging experience has given her a deep understanding of the importance of compassion, consistency, and professionalism in delivering high-quality care. She joined Bluebird Care because of its reputation for person-centred services and its supportive team culture.

Outside of work, Leanne enjoys spending time with family and friends, exploring new places, and even playing the occasional game of bingo for fun. She believes every person deserves to feel valued, respected, and supported.

Originally from Harare, Zimbabwe, Tendai joined Bluebird Care Wiltshire South in 2023 and quickly became a valued member of the team. With four years’ experience in care, she combines skill with a naturally warm, bubbly personality. Her dedication and ability to build strong relationships saw her recently promoted to Care Supervisor, where she continues to make a real difference to customers’ lives. Outside of work, Tendai enjoys reading — especially books adapted for film or TV — and exploring the Wiltshire countryside. She believes that kindness and genuine connection are at the heart of great care.