Bluebird Care Wiltshire South

Suite 6, The Portway Centre, Old Sarum Park, Old Sarum, Salisbury SP4 6EB
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8.7 31 Reviews
  • Bluebird Care Wiltshire South, Salisbury
Bluebird Care (Wiltshire South) is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care’s team offers a wide range of services to include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

With kindness and compassion, their highly trained and trusted team delivers bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keep customers being themselves, doing the things they love, safe in the comfort of their own home.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £37.95

Hourly fees are fully inclusive
For Live-in care pricing please contact the office directly for an assessment and pricing.

These prices are only a guideline, please contact Bluebird Care Wiltshire South to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Jonathan Billington (Director)

Admission Criteria

  • none

Bluebird Care Wiltshire South Reviews (31)

Total of 31, showing 1-20
8.7

Bluebird Care Wiltshire South has a Review Score of 8.7 (8.685) out of 10, based on 8 reviews in the last 2 years. Over all time Bluebird Care Wiltshire South has 31 reviews.

Overall Experience

  • 22
  • 6
  • 2
  • 0
  • 1

Date Published

31
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23

Review from C H (Friend of Client) published on 19 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well I am really happy with how Bluebird care comes out to my dear friend all the was to a tiny village in wilts. Took my friend a good few days to settle into home care but are amazing. They even take care of their dog and make sure she's let out. House is kept clean I do pop up and do spot checks
as work part time and always clean. My friend is well cared for well done team Bluebird

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Wiltshire South

Thank you for your review. We are always happy to be able to support someone with care at home. We know how much it helps to be at home surrounded by loved ones and especially pets, so we are very glad to be able to help your friend with this too. Pets mean so much to us all. Thank you for sharing your thoughts. Always happy to help.

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Review from A J (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Morning call, carer tells my dad to leave the urine soaked bedsheets to dry out? After the evening carer has been and gone, I visit my dad to find wet bedding still on his bed. Is this what this care company calls care? Treat your clients with the kindness and dignity that they deserve. New care provider
starting, not a moment too soon.

Reply from Debi OBrien, Marketing Coordinator at Bluebird Care Wiltshire South

We sincerely apologise for this situation. This isolated incident does not reflect the service we strive to provide, and we regret any frustration caused. We take great pride in delivering exceptional care and value open communication. Your feedback helps us improve, and we want you to feel heard. After reviewing this case, we found that a team member did not follow standard procedure. We take full responsibility and have taken immediate action. They have undergone additional training to prevent this from happening again. We have also strengthened our internal processes, improving our reporting system to flag any deviations sooner. This ensures we can reach out to family/loved ones quickly and address concerns effectively. Our sincere apologies again.

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Review from Sarah R (Daughter of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Wiltshire South is providing Mum with incredible care at a very challenging period in her life and the life of our family. She fell four months ago, sustaining potentially life-changing injuries, and on discharge from hospital, has needed daily personal care. The care team are kind, professional,
good-humoured and hard-working. Their visits have Mum laughing and chatting, transforming her mood when at times she feels understandably low. They are respectful of her needs and very supportive of my father who is now her full-time carer. The office team bend over backwards to sort out rotas and medication, are instantly responsive to calls and emails and always patient with enquiries. With so many new problems to solve, it is such a relief to know they have everything covered. They even made us aware of health issues Mum had missed, maybe saving her life. All of them are a huge blessing to our family, I am so grateful for their care and I cannot recommend them highly enough.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Wiltshire South

Thank you so much for your review and kind words. We are always so happy to receive feedback and it is so rewarding to know we are making a positive difference in our customers' lives. Thank you.

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Review from Graham C (Husband of Client) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Care is generally satisfactory and carers are pretty good at managing my wife's verbal aggression. She responded better to ethnic British carers - a culture matter.
More attention could be given to catheter training. Regarding administration, telephone support has been very good. Less satisfactory
has been the rare notification of late arrivals or change of carer.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Wiltshire South

Thank you for the review and we will take all your comments into consideration. We have already added some additional catheter training as per your request and continue to make our best efforts to navigate the Salisbury roadworks to be on time for visits. We appreciate all feedback and strive to be better in every way, always.

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Review from Jennifer C (Daughter of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I would like to express sincere gratitude for the professional, respectful and compassionate care given to my mother during the last few weeks of her life. We were lucky to have a wonderful live-in carer, who was attentive and discreet. We would also like to thank the supervisor who liaised
with all the relevant NHS providers to ensure that our mother had all the necessary equipment, facilities and community nursing that allowed our mother to pass peacefully in her home. We would highly recommend Bluebird Care Wiltshire.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Wiltshire South

Thank you for the lovely feedback - we are pleased to know we made a positive impact and gave you all the support you needed over this time. We know it can be a difficult time for all involved. Thank you.

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Review from P K (Son of Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has been helping my dad for the last six months. He recently had an unplanned stay in hospital and needed extra visits after he was discharged. I was expecting a delay before this could start but they set it up extremely quickly. This has given me and Dad peace of mind - thank you.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Wiltshire South

Thank you so much. We were so happy to be able to assist and we know how sometimes we require to have quick support and are so pleased we were able to add to your peace of mind.

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Review from Alexandra P (Daughter of Client) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff we have met so far have been excellent: they are professional, very well trained, respectful, efficient, good at listening/communicating and punctual. The office staff have always been very responsive and helpful. Thank you.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Wiltshire South

Thank you for the lovely review. We are always delighted with positive feedback and knowing that our core values are being delivered through to all our customers. The acknowledgement is appreciated.

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Review from M M (Client) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the help of the carers valuable and useful in many ways, depending on my physical abilities of the day. Particularly putting clean sheets on the bed as needed, housework, especially cleaning. Recently I have wanted to go up to the post office and we have gone either by car or pushing my
chair, depending on the weather.
Communication is important. At times I need to remind her to speak up and face me to hear because of my deafness. I would like to thank them for all their help.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Wiltshire South

We so appreciate your gratitude - thank you so much for the review and we feel so happy that our vision for happiness at home is being fulfilled thought our services and staff.

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Review from K G (Client) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service. Carers are friendly and helpful and their care is very good.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Wiltshire South

Thank you so much for your review. We strive to be professional, caring and provide the best home care possible.

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Review from John A (Client) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is difficult to summarise the work of a number of people as I get different individuals. Altogether, everyone works hard and produces an excellent result.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Wiltshire South

Thank you for your review. We are always striving to deliver the best care from the whole team. We appreciate your review and feedback, always.

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Review from Simon T (Son of Client) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers I have met at my mum's home have been extremely friendly and fully aware of my mum's needs. In addition, they are always happy to chat with my mum which fulfils a very important social aspect of the calls. It's not always an easy job but they are always smiling and kind. I know my mum
is very appreciative of their visits. I also like the fact that when I'm there, they are proactive in asking if there is anything else they can do once regular tasks are complete. Interestingly, staff have mentioned that they enjoy working for Bluebird Care.
I'm always contacted promptly if there is an issue that needs to be sorted out.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Wiltshire South

Thank you so much for the review. We are always so happy when our vision we have for our customers is carried through by our care professionals. Thank you for giving us the opportunity to be your care company of choice.

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Review from E M (Sister of Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have experienced several different care companies for my brother and Bluebird have been the best. The training is very thorough. The carers are obviously supported well which comes across at every visit. Communication is very easy and always listened to and acted on if necessary. They are very reliable
and have never missed a call through Covid or bad weather conditions. The company feels like it works as a team of friends who are always there to help, listen and carry out the job very professionally.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Wiltshire South

Thank you so much for the review. We are always striving to deliver this level of care and to keep our customers safe and happy at home. We are so grateful this is how you experienced our team. Caring and professional. Thanks again.

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Review from Nick B (Son of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Bluebird Care are fantastic. They treat my father with respect and look after him excellently. They always arrive on time. All employees go above and beyond. I would highly recommend them to anyone.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Wiltshire South

Thank you so much for your kind words and the lovely review. We're so happy we are able to support you and your father. Our commitment to the highest level of service for all our elderly care is our mantra. Thank you again.

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Review from Dawn T (Daughter of Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found on the whole they look after Mum very well, even during the past year of the pandemic. They have always turned up and have been very good.

Reply from Jonathan Billington, Director at Bluebird Care Wiltshire South

Thank you so much for your kind words, and as always please don't hesitate to feedback any areas where we can improve the service.

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Review from J C (Husband of Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An efficient and helpful organisation whose carers are very kind and committed, providing an excellent respite for me and a good fun time for my wife.

Reply from Jonathan Billington, Director at Bluebird Care Wiltshire South

Thank you for taking the time to write a review, it's so appreciated by us.

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Review from M S (Client) assisted by family/friend published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and attention the carers provide. They are all polite and will do anything for me that I ask.

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Review from Alison S (Daughter of Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started to receive support from Bluebird Care Wiltshire South in December 2020. They have been able to provide at home care for my father who has vascular dementia and also emotional support to my mother who is his main carer. My parents have found all of the staff to be friendly, caring and they
look forward to seeing them. I have also found the administrative staff to be efficient and very approachable. I can’t recommend them highly enough.

Reply from Amy Bacon, Recruitment and Marketing Manager at Bluebird Care Wiltshire South

Thank you for leaving a review for Bluebird Care Wiltshire South. It's great to hear such a positive review. I am glad to hear that the care provided has been fantastic by the team and that the care is going so well.

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Review from Marie G (Wife of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the service we have received from Bluebird Care Wiltshire South over many months. We have been used to getting up early in the morning and so requested a 7am visit to bed, wash and dress my husband and hoist him to his chair. Without exception a carer arrives on time,
with a smile on her face and a gentle and caring manner. Whatever the weather they arrive as promised and we have never been let down. They are well trained, professional at all times, wear full PPE and go out of their way to ensure that my husband is as comfortable as possible at all times. I always feel very safe leaving him in their care. I would say that they all go over and above what we expect of them, to make sure both my husband and myself are happy and comfortable when they leave and we have never felt the visit is rushed. They are an excellent company and we feel lucky to be in their care.

Reply from Amy Bacon, Recruitment and Marketing Manager at Bluebird Care Wiltshire South

Thank you very much for leaving such a positive review. It really is wonderful to know the care team go above and beyond whilst delivering care to your husband, and they act in such a professional manner at all times.

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Review from Betty C (Client) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly, efficient help.

Reply from Amy Bacon, Recruitment and Marketing Manager at Bluebird Care Wiltshire South

Thank you for your positive review. We are very glad to hear that the care is going very well currently. We always aim to provide outstanding care to our customers at all times.

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Review from A F (Client) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1st Class.

Reply from Amy Bacon, Recruitment and Marketing Manager at Bluebird Care Wiltshire South

Thank you for leaving a review for Bluebird Care Wiltshire South. That's fantastic to hear that your care is going well for yourself and your wife. Please don't hesitate to contact the office should you having any questions. The team will always thrive to provide outstanding care.

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Current Review Score: 8.7 (8.685)

Overview of Review Score

The Review Score of 8.7 (8.685) out of 10 for Bluebird Care Wiltshire South is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.085 for Bluebird Care Wiltshire South is calculated as follows: ( (26 Excellents x 5) + (11 Goods x 4) + (4 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 47 Ratings = 4.085

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Wiltshire South is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

Meet the Team (6)

Jonathan & Vanessa

Jonathan & Vanessa Billington

Job Title: Directors

Joined: 2009

Jonathan’s family have worked in the social care sector for nearly 40 years. Prior to Bluebird Care, Jonathan spent most of his career in account management servicing large multinationals within the IT and Telecoms sector. Vanessa is a trained therapist with 15 years of experience in providing health and beauty treatments and managing key accounts. Together, they share a passion for quality and for ‘getting things right’ for their customers. Their winning formula has been to care for their customers by caring for their team. Recruiting and retaining the very best people, who possess the gifts of kindness, compassion and selflessness, has been the bedrock of their service.

"It gives us great satisfaction not only to be able to provide care but also offer career opportunities to local people who are equally passionate about helping others in the community."

Louise

Louise Phillips

Job Title: Registered Care Manager

Joined: 2025

Louise is a dedicated Care Manager with over 15 years of experience in the care sector. Louise has spent the past three years as a Registered Manager, following three years as a Deputy Manager, supporting teams and ensuring the highest standards of care. Passionate about making a positive difference in people’s lives, Louise focuses on creating a supportive environment for both staff and service users, combining experience, compassion, and leadership to deliver exceptional care every day. Outside of work, she enjoys walking and playing golf, spending quality time with friends and family.

Tendai

Tendai Fortune

Job Title: Care Supervisor

Joined: 2023

Originally from Harare, Zimbabwe, Tendai joined Bluebird Care Wiltshire South in 2023 and quickly became a valued member of the team. With four years’ experience in care, she combines skill with a naturally warm, bubbly personality. Her dedication and ability to build strong relationships saw her recently promoted to Care Supervisor, where she continues to make a real difference to customers’ lives. Outside of work, Tendai enjoys reading — especially books adapted for film or TV — and exploring the Wiltshire countryside. She believes that kindness and genuine connection are at the heart of great care.

Leanne

Leanne Thompson

Job Title: Care Coordinator

Joined: 2025

Leanne, our Care Coordinator, brings over 14 years of healthcare experience in roles ranging from Care Assistant to Client Support Manager. Her wide-ranging experience has given her a deep understanding of the importance of compassion, consistency, and professionalism in delivering high-quality care. She joined Bluebird Care because of its reputation for person-centred services and its supportive team culture. Outside of work, Leanne enjoys spending time with family and friends, exploring new places, and even playing the occasional game of bingo for fun. She believes every person deserves to feel valued, respected, and supported.

Shelly

Shelly Fitzgerald

Job Title: Customer Champion

Joined: 2022

Shelly has been part of Bluebird Care Wiltshire South since 2022 and, after a short time away, quickly realised how much she missed both the team and the customers, prompting her return. Passionate about making a difference, she lives by the motto: “I want to have a positive impact on the customers every time I see them and brighten their day.” Known for her flexibility and willingness to adapt, Shelly often steps in at short notice to ensure customers receive the care they need. She is our Community Champion, recruitment support and field care support, bringing warmth, dedication, and organisational skills to our office. Outside of work, Shelly enjoys connecting with people in her community and is happiest when she’s making others smile. She believes great care starts with genuine kindness and understanding.

Debi

Debi O'Brien

Job Title: Marketing Coordinator

Joined: 2022

Debi is our Marketing Coordinator and brings many years of experience from the advertising, direct marketing and communications industry to continually keep our presence and marketing fresh and relevant.

Frequently Asked Questions about Bluebird Care Wiltshire South

What Type of Services does Bluebird Care Wiltshire South offer?

Bluebird Care Wiltshire South offers Home Care.

How many Carers does Bluebird Care Wiltshire South employ?

Bluebird Care Wiltshire South employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Wiltshire South to verify any information. View our terms and conditions. Bluebird Care Wiltshire South has an Enhanced Service - more info.