Bluebird Care Wiltshire South

Suite 6, The Portway Centre, Old Sarum Park, Old Sarum, Salisbury SP4 6EB
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8.7 31 Reviews
  • Bluebird Care Wiltshire South, Salisbury
Bluebird Care (Wiltshire South) is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care’s team offers a wide range of services to include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

With kindness and compassion, their highly trained and trusted team delivers bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keep customers being themselves, doing the things they love, safe in the comfort of their own home.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £37.95

Hourly fees are fully inclusive
For Live-in care pricing please contact the office directly for an assessment and pricing.

These prices are only a guideline, please contact Bluebird Care Wiltshire South to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Jonathan Billington (Director)

Admission Criteria

  • none

Bluebird Care Wiltshire South Reviews (31)

Total of 31, showing 21-31
8.7

Bluebird Care Wiltshire South has a Review Score of 8.7 (8.685) out of 10, based on 8 reviews in the last 2 years. Over all time Bluebird Care Wiltshire South has 31 reviews.

Overall Experience

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Date Published

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23
Overall Experience  Overall Experience 5.0 out of 5

I was recommended to Bluebird Care and so pleased I contacted them. Their care for my mother is exceptional. The Carer’s are all very well trained and have vast experience of the kind of care required. They have assisted with the responsibility of daily care which has helped me enormously. They are
always on the end of the phone if needs be and offer valuable knowledge. Nothing is too much trouble and my mother always enjoys their company. During these uncertain times they have worked professionally and the continued care has never been a problem. I would not hesitate to recommend at all and already have.

Reply from Amy Bacon, Recruitment and Marketing Manager at Bluebird Care Wiltshire South

Thank you for leaving a review for Bluebird Care Wiltshire South. It's so fantastic to hear. The team will always thrive to deliver outstanding quality care at all times and it's so fantastic to see they are doing just that. Of course, if there is any questions or anything we can help with, then please don't hesitate to contact us.

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Overall Experience  Overall Experience 5.0 out of 5

Staff here have been consistently friendly, patient, good-humoured, flexible and professional.

Reply from Amy Bacon, Recruitment and Marketing Manager at Bluebird Care Wiltshire South

Good afternoon, this is fantastic to hear, we value our care team very much. We would like to personally thank you very much for leaving such a positive review, and if there is any way we can assist further with the care please do get in contact.
Kindest Regards
Amy Bacon
Recruitment and Marketing Manager

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Overall Experience  Overall Experience 5.0 out of 5

Overall the care I have received is very good. Main carer's breaks have not always been successful in terms of the relief carer. Sometimes very good and sometimes very poor. More recently I have been happy with the arrangements.

Reply from Amy Bacon, Recruitment and Marketing Manager at Bluebird Care Wiltshire South

Thank you for your review. That's a shame to hear that things haven't always gone as smoothly as you would have liked, however, we are glad to see that things have now improved and we are very much hoping the care provided now is so much better. Please do let us know if there is anything we can do at all. Many thanks.

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Overall Experience  Overall Experience 4.0 out of 5

So far, so good. Early days, some better than others.

Reply from Amy Bacon, Recruitment and Marketing Manager at Bluebird Care Wiltshire South

Thank you for leaving this review, It is very positive to see that the care so far has been good, we hope now things have become more regular that you are still very happy with the care provided by the team.
Kindest Regards
Amy Bacon

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Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care that your carers give to my father. They are very polite and help him with all his needs. They give him a choice of meals and serve it nicely. They clear up afterwards and keep the kitchen clean and tidy. They always contact me if they are concerned about my father.
They make sure he takes his medication and give him plenty to drink to prevent UTI's.

Reply from Amy Bacon, Recruitment and Marketing Manager at Bluebird Care Wiltshire South

Thank you for such a positive review, the care team always said how much they enjoyed visiting your father and it is always lovely to see how much they genuinely cared. He is very much well-liked by the team and we all hope you are all keeping well.

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Overall Experience  Overall Experience 3.0 out of 5

The care is going quite nicely in this very difficult period of national emergency.

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Overall Experience  Overall Experience 5.0 out of 5

All the carers always take the time to involve my wife in everything that they do.

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Overall Experience  Overall Experience 5.0 out of 5

The carers arrive on time and look after my wife very well.

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Overall Experience  Overall Experience 4.0 out of 5

I have found my carers very good and helpful. However, my only gripe is the cost that I find increasingly difficult to meet.

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Overall Experience  Overall Experience 4.0 out of 5

I am generally very happy with the care. The carers are very helpful and polite.

Reply from Anita Dyball at Bluebird Care Wiltshire South

Thank you for taking the time to review the care that we provide for your Mother. We value your comments and kind words and take all feedback seriously. As always, if we can be of any further assistance, please do not hesitate to contact us.

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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Agency took care of my elderly mother-in-law for over a year with three calls a day. My mother-in-law really looked forward to her carer's visits and enjoyed their company whilst they made sure she received her meds, meals and that she was ready for her day and made ready for bed. I have
no hesitation in recommending their services.

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Current Review Score: 8.7 (8.685)

Overview of Review Score

The Review Score of 8.7 (8.685) out of 10 for Bluebird Care Wiltshire South is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.085 for Bluebird Care Wiltshire South is calculated as follows: ( (26 Excellents x 5) + (11 Goods x 4) + (4 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 47 Ratings = 4.085

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Wiltshire South is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jun 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (5)

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Meet the Team (6)

Jonathan & Vanessa

Jonathan & Vanessa Billington

Job Title: Directors

Joined: 2009

Jonathan’s family have worked in the social care sector for nearly 40 years. Prior to Bluebird Care, Jonathan spent most of his career in account management servicing large multinationals within the IT and Telecoms sector. Vanessa is a trained therapist with 15 years of experience in providing health and beauty treatments and managing key accounts. Together, they share a passion for quality and for ‘getting things right’ for their customers. Their winning formula has been to care for their customers by caring for their team. Recruiting and retaining the very best people, who possess the gifts of kindness, compassion and selflessness, has been the bedrock of their service.

"It gives us great satisfaction not only to be able to provide care but also offer career opportunities to local people who are equally passionate about helping others in the community."

Louise

Louise Phillips

Job Title: Registered Care Manager

Joined: 2025

Louise is a dedicated Care Manager with over 15 years of experience in the care sector. Louise has spent the past three years as a Registered Manager, following three years as a Deputy Manager, supporting teams and ensuring the highest standards of care. Passionate about making a positive difference in people’s lives, Louise focuses on creating a supportive environment for both staff and service users, combining experience, compassion, and leadership to deliver exceptional care every day. Outside of work, she enjoys walking and playing golf, spending quality time with friends and family.

Tendai

Tendai Fortune

Job Title: Care Supervisor

Joined: 2023

Originally from Harare, Zimbabwe, Tendai joined Bluebird Care Wiltshire South in 2023 and quickly became a valued member of the team. With four years’ experience in care, she combines skill with a naturally warm, bubbly personality. Her dedication and ability to build strong relationships saw her recently promoted to Care Supervisor, where she continues to make a real difference to customers’ lives. Outside of work, Tendai enjoys reading — especially books adapted for film or TV — and exploring the Wiltshire countryside. She believes that kindness and genuine connection are at the heart of great care.

Leanne

Leanne Thompson

Job Title: Care Coordinator

Joined: 2025

Leanne, our Care Coordinator, brings over 14 years of healthcare experience in roles ranging from Care Assistant to Client Support Manager. Her wide-ranging experience has given her a deep understanding of the importance of compassion, consistency, and professionalism in delivering high-quality care. She joined Bluebird Care because of its reputation for person-centred services and its supportive team culture. Outside of work, Leanne enjoys spending time with family and friends, exploring new places, and even playing the occasional game of bingo for fun. She believes every person deserves to feel valued, respected, and supported.

Shelly

Shelly Fitzgerald

Job Title: Customer Champion

Joined: 2022

Shelly has been part of Bluebird Care Wiltshire South since 2022 and, after a short time away, quickly realised how much she missed both the team and the customers, prompting her return. Passionate about making a difference, she lives by the motto: “I want to have a positive impact on the customers every time I see them and brighten their day.” Known for her flexibility and willingness to adapt, Shelly often steps in at short notice to ensure customers receive the care they need. She is our Community Champion, recruitment support and field care support, bringing warmth, dedication, and organisational skills to our office. Outside of work, Shelly enjoys connecting with people in her community and is happiest when she’s making others smile. She believes great care starts with genuine kindness and understanding.

Debi

Debi O'Brien

Job Title: Marketing Coordinator

Joined: 2022

Debi is our Marketing Coordinator and brings many years of experience from the advertising, direct marketing and communications industry to continually keep our presence and marketing fresh and relevant.

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