First City Charmes Care

Office 17b, First Floor, Mill Court Business Centre, Furrlongs, Newport PO30 2AA
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3 Reviews
  • First City Charmes Care, Newport
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Person in charge

  • Julie Tiley (Manager)
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First City Charmes Care Reviews (3)

Over all time First City Charmes Care has 3 reviews.

Overall Experience
  • 0
  • 3
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Date Published
  • 3
  • 0
  • 0
  • 0
  • 3
Reviewer Connection to First City Charmes Care
  • 2
  • 1
Total of 3, showing 1-3
Review from Ken M (Husband of Client) published on 28 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Charmes carers treat my wife with respect to maintain her dignity. They always call her by name, explain what they are doing and have a friendly and cheerful manner. They have built a good relationship with me and my family. For many, a little bit extra is no trouble. It is good to have an identified
key worker. Although rotas are sometimes late, the management is accessible and ready to help with problems.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Bryan C (Client) assisted by family/friend published on 27 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Provides a very good caring and diligent service. The staff are always pleasant and friendly. We are very happy to have them in our house.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joan M (Client) assisted by family/friend published on 13 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole carers are very good but occasionally small errors are made- most of them are very pleasant and caring and will do any job requested. The owner has been very helpful with setting up the care package and onwards care since last November.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about First City Charmes Care

What Type of Services does First City Charmes Care offer?

First City Charmes Care offers Home Care.

How many Carers does First City Charmes Care employ?

First City Charmes Care employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact First City Charmes Care to verify any information. View our terms and conditions. First City Charmes Care has an Basic Service - more info.