Celtic Care Services Ltd (Swindon)

Quick to respond to care request. Care was put in place within one week. Excellent office management and exemplary carers. Easy access to an open plan to share with family. Any worries quickly dealt with in a person-centred way. Very happy indeed.

The carers are kind and knowledgeable and go out of their way to communicate in a positive way.

I'm disappointed to leave this review, but the Celtic Management left me no choice. While the carers are absolutely brilliant, the Celtic Care management team has serious flaws that degrade the whole experience. They play on a strategy of “ignore..delay..confuse” to maximise revenue whilst minimising work. They ignore emails, don’t return phone calls, and give totally different messages to the various stakeholders. They are unable or unwilling to address issues with the client and consequently, small issues become big ones. Since raising a couple of concerns, it feels as though we are now being 'punished' with missed calls and changes to the schedule to insert excessive waits between calls. On one occasion a Celtic manager attended a care visit, but ended up traumatizing the client by telling him he was to be taken away so she could get into his bed (yes…very weird). Again, the carers are excellent, they just deserve so much better from their senior management.

Concerned that too many clients have been taken on and therefore my mother not receiving full half-hour visits as per contract, nor is the details put in to care plan being attended too. Feel fraud as well as neglect happening. Too busy to spend time with the individual as rushing to the next person. Very poor.