Home Care Providers Owned by Celtic Care Services Ltd

Thank you

Mostly first class service. Sometimes we have no rotas meaning we dont know what times carers are coming or who.

All staff excellent.

I am being well looked after. I enjoy the carers coming around.

Quick to respond to care request. Care was put in place within one week. Excellent office management and exemplary carers. Easy access to an open plan to share with family. Any worries quickly dealt with in a person-centred way. Very happy indeed.

The carers are kind and knowledgeable and go out of their way to communicate in a positive way.

I'm disappointed to leave this review, but the Celtic Management left me no choice. While the carers are absolutely brilliant, the Celtic Care management team has serious flaws that degrade the whole experience. They play on a strategy of “ignore..delay..confuse” to maximise revenue whilst minimising work. They ignore emails, don’t return phone calls, and give totally different messages to the various stakeholders. They are unable or unwilling to address issues with the client and consequently, small issues become big ones. Since raising a couple of concerns, it feels as though we are now being 'punished' with missed calls and changes to the schedule to insert excessive waits between calls. On one occasion a Celtic manager attended a care visit, but ended up traumatizing the client by telling him he was to be taken away so she could get into his bed (yes…very weird). Again, the carers are excellent, they just deserve so much better from their senior management.

Celtic Care started to care for my Mother-in-Law almost 5 years ago, always providing excellent full-on care. The carers were so positive and when she got used to them she really adored all of them. We as a family couldn't recommend Celtic Care more highly, everyone from the ladies in the office to each and every carer who looked after my Mother-in-Law over the past 5 years. Nothing was ever too much trouble for them and often they went over and above what was needed. As all the family lived 100miles away we knew that when we weren't visiting she was having the best possible care. The whole family can't thank all at Celtic Care enough.

Concerned that too many clients have been taken on and therefore my mother not receiving full half-hour visits as per contract, nor is the details put in to care plan being attended too. Feel fraud as well as neglect happening. Too busy to spend time with the individual as rushing to the next person. Very poor.

I know I can ring the office anytime I have a problem and they do their best they can to help.

The service that is given to me by the carers is excellent. I cannot speak too highly about them they all treat me with respect.

Celtic are an all-round fantastic service provider. Management team responsive and accommodating, care team engage, care and sensitive to mums requirements, reliable and on the rare occasion delayed, updates and urgency to resolve.

Celtic Care Services very professional, never had one complaint. All the girls always have a smile on their face and do their job properly.