Celtic Care Services Ltd (Chippenham)

76 Curlew Drive, Cepen Park North, Chippenham SN14 6YQ
Review Us
8.1 7 Reviews
  • Celtic Care Services Ltd (Chippenham), Chippenham
Celtic Care provide home care services to people throughout Wiltshire, with a dedicated team of staff who are able to meet the individual needs of all service users in a way which respects their privacy and dignity at all times.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Care provided outside standard working hours requires special consideration:
- Early morning and evening visits help maintain daily routines, but require staff to work unsociable hours
- Overnight care disrupts normal sleep patterns and requires heightened vigilance
- Weekend and bank holiday care means our carers work when most people are with their families


Our pricing structure recognises that:
- Care workers providing evening, weekend, and holiday coverage sacrifice personal time
- Overnight shifts, whether waking or sleeping, require staff to be away from home
- Unsociable hours can impact work-life balance and require additional compensation
- Quality care depends on attracting and retaining skilled, dedicated professionals


This structured approach ensures:
- Consistent Staff Availability: Competitive rates for unsociable hours mean reliable coverage when you need it most
- Service Flexibility: Choose the level of support that matches your needs and budget
- Quality Assurance: Fair wages attract experienced carers who provide exceptional service
- Predictable Costs: Clear rate structures help you plan and budget effectively


By transparently reflecting the true cost of providing round-the-clock professional care, we maintain a stable, skilled workforce committed to delivering the highest standards of support whenever you need it.

Good to Know

Person in charge

  • Samantha M White (Registered Manager)

Celtic Care Services Ltd (Chippenham) Reviews (7)

8.1

Celtic Care Services Ltd (Chippenham) has a Review Score of 8.1 (8.083) out of 10, based on 2 reviews in the last 2 years. Over all time Celtic Care Services Ltd (Chippenham) has 7 reviews.

Overall Experience

  • 5
  • 2
  • 0
  • 0
  • 0

Date Published

7
0
0
2
5

Review from Walford P (Client) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff excellent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mavis W (Client) assisted by family/friend published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am being well looked after. I enjoy the carers coming around.

Reply from Kevin Lessells, MD at Celtic Care Services Ltd (Chippenham)

Thank you very much for such a wonderfully positive review! It is very much appreciated by all the team at Celtic Care. I'll make sure to pass on your kind words to everyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet C (Daughter-in-law of Client) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Celtic Care started to care for my Mother-in-Law almost 5 years ago, always providing excellent full-on care. The carers were so positive and when she got used to them she really adored all of them. We as a family couldn't recommend Celtic Care more highly, everyone from the ladies in the office to
each and every carer who looked after my Mother-in-Law over the past 5 years. Nothing was ever too much trouble for them and often they went over and above what was needed. As all the family lived 100miles away we knew that when we weren't visiting she was having the best possible care. The whole family can't thank all at Celtic Care enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet W (Client) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the girls are respectful and most go beyond what's called for.
I know I can ring the office anytime I have a problem and they do their best they can to help.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann O (Client) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service that is given to me by the carers is excellent. I cannot speak too highly about them they all treat me with respect.

Reply from Kevin Lessells at Celtic Care Services Ltd (Chippenham)

Thank you very much for your lovely comments, it is fantastic to read such positive reviews. The team are all delighted.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tim S (Son of Client) published on 27 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Celtic are an all-round fantastic service provider. Management team responsive and accommodating, care team engage, care and sensitive to mums requirements, reliable and on the rare occasion delayed, updates and urgency to resolve.

Reply from Kevin Lessells at Celtic Care Services Ltd (Chippenham)

Thank you for taking the time to review Celtic Care Services. It is fantastic to receive such a positive review, it makes everyone's hard work worthwhile. I will be sure to pass on your positive comments to all the team, which I know will bring a smile to all their faces.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen G (Daughter of Client) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Celtic Care Services very professional, never had one complaint. All the girls always have a smile on their face and do their job properly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.1 (8.083)

Overview of Review Score

The Review Score of 8.1 (8.083) out of 10 for Celtic Care Services Ltd (Chippenham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Celtic Care Services Ltd (Chippenham) is calculated as follows: ( (9 Excellents x 5) + (1 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 12 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Celtic Care Services Ltd (Chippenham) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Samantha

Samantha White

Job Title: Registered Manager

Joined: 2025

Samantha White brings over 25 years of experience in the health and social care sector, having worked across a wide range of settings. For the past 10 years, she has successfully led and managed care teams, demonstrating a strong commitment to excellence, compassion, and quality care delivery.


Samantha holds a variety of qualifications in health and social care, including Leadership and Management, which underpin her strong leadership style and deep understanding of sector standards. She is known for being hardworking, approachable, and dedicated to both her customers and her care workers.


Samantha is passionate about delivering safe, person-centred care that meets the individual needs and rights of every customer. Her approach is aligned with the Care Quality Commission’s Key Lines of Enquiry (KLOEs), as well as national standards and frameworks. She continually strives to inspire and support both new and existing staff, helping them reach their full potential while upholding the highest standards of care.


With a clear vision for quality and a heart for people, Samantha is committed to making a positive impact every day—for those receiving care, and for the teams delivering it.

Frequently Asked Questions about Celtic Care Services Ltd (Chippenham)

What Type of Services does Celtic Care Services Ltd (Chippenham) offer?

Celtic Care Services Ltd (Chippenham) offers Home Care.

How many Carers does Celtic Care Services Ltd (Chippenham) employ?

Celtic Care Services Ltd (Chippenham) employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Celtic Care Services Ltd (Chippenham) to verify any information. View our terms and conditions. Celtic Care Services Ltd (Chippenham) has an Enhanced Service - more info.