Christchurch Care

Unit B4 Aerodrome Studios, 2-8 Airfield Way, Christchurch BH23 3TS
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6 Reviews
  • Christchurch Care, Christchurch
Christchurch Care is an award-winning, family run home care agency, supporting individuals in their own homes. Their main office is based in Christchurch and they cover areas from Bournemouth to New Milton, including surrounding the New Forest. Clients looking for extended visits in Poole and Lymington can also be supported. They offer complimentary assessments to support adults over the age of 18, with no obligation to proceed with commencing their packages of care.

The Christchurch Care Non-Injury Falls Team Initiative (NIFTI) supports clients for whom a hospital admission is neither desired, necessary, or in their best interest. They have specialist portable moving and handling equipment to support individuals to mobilise again, and remain at home following a non-injury fall. The NIFTI is complimentary with every package of care, alternatively you can subscribe to this separately.

Christchurch Care staff wear a distinctive uniform and carry an identification badge. Every team member is subject to DBS checks and provision of two positive references. Christchurch Care provides bespoke Induction Courses to meet the needs of each employee role, as well as mandatory training.
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Care Provided by Christchurch Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Christchurch Care offers competitive fees with packages of care from as little as 30 minutes. All packages of care include free subscription to our NIFTI service as standard.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Isobel Jolliffe (Managing Director)

Christchurch Care Reviews (6)

Over all time Christchurch Care has 6 reviews.

Overall Experience
  • 6
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Date Published
  • 6
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  • 6
Reviewer Connection to Christchurch Care
  • 2
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Total of 6, showing 1-6
Review from Tim B (Son of Client) published on 4 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Christchurch Care have been consistently brilliant looking after my elderly mum. We live some distance away but have always felt comfortable knowing they all really care for her and will let us know about any issues. They are a really friendly team, they always know exactly who we are and our needs.
The carers are all super and lovely people. I'd recommend them to anyone.
Reply from Carolyn Jolliffe, Owner at Christchurch Care
Hi Tim,
Thank you for your kind words, it has truly been a pleasure to support your mother. With Best wishes,
Christchurch Care.
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Review from Peter D (Nephew of Client) published on 28 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found that Christchurch Care always went that extra step to give outstanding service to my aunt. They ensured my aunt was always looked after and kept me informed of any issues they could not deal with.
Reply from Carolyn Jolliffe, Owner at Christchurch Care
Thank you Peter, it was an absolute pleasure to support your aunt. With best wishes, Christchurch Care.
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Review from Philip M (Son of Client) published on 21 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really pleased with the quality and consistency of care my mother is receiving. The carers are friendly and reliable. The care coordination is professional and clearly communicated. A recent review of my mother's care was enlightening in terms of the wide variety of services that Christchurch Care can
provide to support an elderly person living independently at home.
Reply from Carolyn Jolliffe, Owner at Christchurch Care
Hi Phillip thank you for your kind words it's great to know we can help. Best wishes Christchurch Care
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Review from Theresa S (Daughter of Client) published on 26 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers are super, caring and very professional. They go above and beyond each time they visit my mum and dad.
Although they are there to care for Mum, they keep my dad going, with their humour and laughter.
They arrive with a smile on their face and take an interest in the whole household.
Polite,
courteous, chatty; the whole team is dedicated to providing excellent, quality care. Nothing is too much trouble.
The whole team is fantastic with good communication from the office staff.
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Review from Marion T (Daughter of Client) published on 26 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents have been cared for and continue to be cared for by Christchurch Care for nearly 5 years; they are both in their 90's and have different needs. To begin with, my parents were reluctant to accept care and had remained steadfastly independent for many years. Christchurch Care was amazing
in gently tailoring the care and building up a trusting relationship with my parents. This has been a huge relief for both my sister and I as we live a distance away, and although had done our best to support our parents were beginning to recognise we couldn't provide them with the level of care they needed. In particular, their compassion and understanding of the complexity of caring for someone with progressing dementia have been so reassuring. I have also appreciated how they have communicated with my sister and me when they are concerned about anything or as happened recently, they stayed with my mother after she had a fall until an ambulance came some hours later.
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Review from Richard S (Client) published on 18 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Christchurch Care are a very caring agency, they look after all my needs at a very high level and I know they are only a phone call away if I need them, they are like a second family. They brighten up my day with a smile which has helped over the last twelve months that I have been shielding. I have
been with them since 2019, I would certainly recommend them.
Reply from Naomi Gardiner, Registered Manager at Christchurch Care
Thank you for the lovely review, it has truly been our pleasure.
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (1)

Kelly

Kelly Whitfield

Job Title: Registered Manager Joined: 2020

I have recently passed my level 5, and I am the Registered Manager at Christchurch Care. I am responsible for the running of the service on a day to day basis, promoting independence, writing care plans and assessing for new packages of care, I have been with Christchurch Care since 2020.
I am also part of the NIFTI and I feel I am a good source of knowledge, and I have a wealth of experience behind me which has had a vast impact within our team.
I have worked in care for the past 20 years and I approach every situation with a smile and a positive attitude.
I have always loved working in care, I have a great deal of compassion and empathy for those who are unable to support themselves independently.
I love making a difference to someone's day however small the task is.

Frequently Asked Questions about Christchurch Care

What Type of Services does Christchurch Care offer?

Christchurch Care offers Home Care.

How many Carers does Christchurch Care employ?

Christchurch Care employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Christchurch Care to verify any information. View our terms and conditions. Christchurch Care has an Enhanced Service - more info.