Riverside Home Care Ltd

Charlotte serves as the Director of Riverside, bringing a wealth of experience and a deep personal connection to the role. Having joined the company in 2014 as an office administrator, Charlotte climbed the ranks to become Office Manager and then specialised in recruitment and marketing.

Now, as Director, she continues to uphold the excellent work and reputation established by her mother, Susan Phillips, the founder of Riverside.

With strong ties to the business, Charlotte is dedicated to maintaining the values and vision that have defined Riverside. Her diverse background in managing franchises, store management and running a stable yard provides her with a well-rounded perspective in management, business and leadership.

Charlotte's unwavering dedication and passion for Riverside ensure that we continue to deliver outstanding service to our clients.

Charlotte obtained her Level 5 in Business Management and Leadership.

Sharon Bell has been an integral part of Riverside Home Care since 2005, starting her journey nearly two decades ago as a Community Care Worker. Over the years, Sharon’s dedication, expertise, and passion for delivering exceptional care have seen her grow within the company to her current role as Care Manager.

Sharon oversees the day-to-day running of Riverside Home Care, ensuring that our services meet the highest standards and that clients receive the compassionate, person-centred care they deserve. Her hands-on approach and commitment to excellence make her a trusted leader among both staff and clients.

Having achieved her Level 7 in Strategic Management and Leadership, Sharon brings a wealth of knowledge and experience to her role, driving Riverside forward while staying true to the values and vision upon which the company was built.

Annie looks after our administration and rota at Riverside, helping everything run smoothly behind the scenes. She plays a key role in making sure our clients receive reliable, high-quality support, while our care team feel valued, well-trained, and confident in the work they do. Annie takes real pride in keeping the service organised and running seamlessly, knowing it makes a positive difference for both clients and staff. She holds a Level 5 qualification in Leadership and Management, supporting her role in leading, supporting, and developing the team.

Outside of work, Annie’s greatest joy is spending time with her grandson, Cruz, who keeps her smiling and is a daily reminder of what truly matters most.

Lisa has been part of the Riverside team for almost a year and has quickly grown to love her role in home care. She enjoys the variety of visiting different clients throughout the day and values the opportunity to build genuine, meaningful relationships with each person she supports. Lisa takes pride in delivering personal care and also enjoys the responsibility that comes with her position.

A true people person, Lisa is known for her warm nature and caring approach. Family is incredibly important to her, and when she’s not working, she loves spending her time with her loved ones and close friends.

Summer has been working in care for just over three years and joined Riverside in 2025. Her journey into care began much earlier, helping her mum look after her great-grandmother at home. Although she was very young at the time, the experience shaped her and inspired a lasting passion for supporting others professionally.

She genuinely enjoys her role and finds real happiness in visiting service users, brightening their day, and building meaningful, trusting relationships. She brings kindness, reliability, and a strong commitment to helping people feel safe, supported, and satisfied, along with the physical and emotional strength to be someone others can depend on. She looks forward to meeting more service users and continuing to offer the compassion, consistency, and support they deserve, while maintaining the strong relationships she has already built.

Outside of work, she keeps very busy. She has owned her horse, Molly, for two and a half years and spends most days riding and caring for her. She is also a black belt in karate, having trained for fourteen years.

Julie joined Riverside around three years ago after caring for her own family members, an experience that inspired her to support others with the same compassion. She loves that every day in care is different, rewarding, and full of opportunities to make a positive difference. Seeing a client smile or hearing their laughter when she arrives truly makes her heart sing.

Julie’s approach is always centred around each person’s individual needs and abilities. Naturally warm and people-focused, she brings strong communication skills, patience, empathy, and the ability to really listen. She prides herself on being organised, adaptable, calm under pressure, and able to find positive solutions to challenges.

Providing excellent care and helping others live well is at the heart of what she does, and she feels proud to be part of the Riverside team.

Outside of work, Julie enjoys spending time with her family and friends and travelling whenever she can.