Review from Chris B (Client) published on 22 June 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
I'm a service user of Realpcs who has autism and many other challenging conditions. I have been a user of Realpcs since 2018\19 to current. Realpcs has helped enable me to have the confidence and support to live a fulfilling life and grow as a person. My support worker one of the staff who see's me
every week has given me the strength to carry on with my life in a world that can be very difficult to live in with a disability. The Manager of RealPCS has invested so much in me and has gone out of her way to help me get to where I am today. She is larger than life kind and thoughtful and has shown me threw realpcs, that there's hope for people like me and others like me. I can't thank realpcs enough. And yes I'm real and yes I'm a genuine service user of realpcs! I don't lie an I have integrity and say this all from the heart.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
6 Jul 2022
Overall
Requires improvement
Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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