Rivendell Care & Support

6 Hendon Lane, London N3 1TR
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9.2 28 Reviews
  • Rivendell Care & Support, London
For over 13 years, Rivendell Care & Support has been delivering exceptional home care across the London Borough of Barnet, providing more than 500,000 hours of dedicated support to many happy clients.

Guided by the philosophy of 'home care your way', Rivendell Care & Support delivers tailored, person-centred services that enable individuals to live comfortably and independently in their own homes. Every care plan is uniquely designed to reflect each person’s needs, preferences, and lifestyle.

From companionship and meal preparation to personal care and complex medical support, a comprehensive range of services is available. 24/7 live-in care is also provided for those who require round-the-clock assistance. Each service focuses on promoting independence, dignity, and an improved quality of life.

The dedicated and highly trained care team treats every client with compassion and respect, placing safety, trust, and dignity at the heart of care delivery. Every carer undergoes a rigorous recruitment process, including a two-stage interview, enhanced DBS checks, professional and personal references, and extensive training, from the Care Certificate to hands-on shadowing, ensuring the highest standards of professionalism and competence.

At Rivendell Care & Support, client well-being is always the top priority. Exceptional care is delivered just the way it’s needed.
Enquiries are welcome from anyone seeking compassionate, high-quality home care in Barnet and the surrounding areas.
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Care Provided by Rivendell Care & Support

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £33
  • Weekly Live-in Care Fees: from £1550

https://www.homecareassociation.org.uk/resource/the-homecare-association-releases-its-minimum-price-for-homecare-2025-26.html

These prices are only a guideline, please contact Rivendell Care & Support to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Britten Associates Ltd

Person in charge

  • Lee-Ann Nailor (Registered Manager)

Rivendell Care & Support Reviews (28)

9.2

Rivendell Care & Support has a Review Score of 9.2 (9.208) out of 10, based on 4 reviews in the last 2 years.
Over all time Rivendell Care & Support has 28 reviews.

Overall Experience
  • 24
  • 3
  • 1
  • 0
  • 0
Date Published
  • 28
  • 2
  • 3
  • 4
  • 24
Reviewer Connection to Rivendell Care & Support
  • 9
  • 6
  • 5
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 28, showing 21-28
Review from David C (Son of Client) published on 22 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted Rivendell Care after my 88-year-old mother took a fall and broke several bones in her back. They sent in (a rota of three) carers every day to assist keeping her in her own home during her recovery. Each of the carers was highly professional, caring and very personable.
My mother could
not speak highly enough of their care of her, they were truly exceptional. I have absolutely no hesitation in recommending Rivendell Care from the experience of my mother's care.
Reply from Joshua Krygier at Rivendell Care & Support

Thank you for your kind words, it was a pleasure caring for your mother.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from V B (Client) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one I was delighted and comforted by the assistance I received from Rivendell. All the carers were extremely sensitive to my post-operative concerns and they all seemed to instinctively understand what I needed even better than I did myself.
I am most grateful to all of their kindness and
professionalism.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Roger W (Nephew of Client) published on 15 January 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
A reliable service provided with easy communication and reasonable response. Would prefer a regular carer as opposed to a variety of personnel as at present. Not a big problem.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M L (Daughter of Client) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been receiving high-quality care from Rivendell. Her care worker is amazing and even down to how she likes her tea and coffee in the morning to how she likes her nightdress laid out for her at night.


The office team make sure I am aware of changes and keep me up to date over email and telephone.

We have a great relationship and I know I can trust them with my mum. Thank you!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T A (Mother of Client) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are pleased with Rivendell. Sometimes messages don't get through but on the whole, it is a good service with nice friendly people.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Leah L (Daughter of Client) published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father's carers are so lovely. They are so kind and patient - they always cheer him up when he is feeling down. I feel lucky to have found such a great agency.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Teresa K (Client) assisted by family/friend published on 16 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with support being provided.
Hair wash once and fortnight and shower.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Francis B (Client) assisted by family/friend published on 13 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
An excellent local agency who responded thoughtfully and satisfactorily to my particular needs. Everyone who I have dealt with has been experienced and kind.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.2 (9.208)

Overview of Review Score

The Review Score of 9.2 (9.208) out of 10 for Rivendell Care & Support is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Rivendell Care & Support is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Rivendell Care & Support is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (3)

Joshua

Joshua Krygier

Job Title: Managing Director Joined: 2012

Managing Director

Juliette

Juliette Krygier

Job Title: Director Joined: 2012

Financial Director

Lee-Ann

Lee-Ann Nailor

Job Title: Registered Manager Joined: 2015

Registered Manager

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Rivendell Care & Support to verify any information. View our terms and conditions. Rivendell Care & Support has an Enhanced Service - more info.