Rivendell Care & Support

Stirling House, Breasy Place, 9 Burroughs Gardens, London NW4 4AU

Rivendell Care & Support
Rivendell Care & Support
Rivendell Care & Support

Rivendell Care & Support take pride in carrying out reliable home care services. Committed to 'home care your way', the company aims for a versatile approach towards each client, respecting the individual and helping them to make the most of each day.

Personalised care plans can include companionship, meal preparation, personal care, complex care, learning disability support or live-in care for round the clock support. The team is fully trained and security vetted, with the company ethos being to treat clients as if they were family members.

Each member of staff goes through a thorough recruitment process before they work with any clients, including a two part interview stage, professional and personal reference checking, conducting an enhanced DBS check (criminal record check), induction training, Care Certificate and shadowing.

Owner : Britten Associates Ltd

Person in charge: Lee-Ann Nailor (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Rivendell Care & Support: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.


8.2 Rivendell Care & Support has a Review Score of 8.2 (8.167)

The Review Score of 8.2 (maximum of 10) for Rivendell Care & Support is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Rivendell Care & Support in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for Rivendell Care & Support is calculated as follows: ( (8 Excellents x 5) + (4 Goods x 4) ) ÷ 12 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3.5 Points relating to the number of positive Reviews for Rivendell Care & Support is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Rivendell Care & Support?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Rivendell Care & Support

  • Client / Service User

Very happy with support being provided.
Hair wash once and fortnight and shower.

How likely would you be to recommend Rivendell Care & Support? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

An excellent local agency who responded thoughtfully and satisfactorily to my particular needs. Everyone who I have dealt with has been experienced and kind.

How likely would you be to recommend Rivendell Care & Support? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

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