Bluebird Care Highgate & Haringey

Suite 311 Ashley House, 235-239 High Road, Wood Green, London N22 8HF
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9.9 27 Reviews
  • Bluebird Care Highgate & Haringey, London
Bluebird Care Highgate & Haringey are passionate about keeping their customers safe, secure and happy in their own homes.

They are a truly local provider, purely providing care and support to people who live in the borough of Haringey. They are always close at hand and react quickly and professionally to any situation. The office opened in 2013 with the aim of providing the best possible care in people’s homes and to become the local provider of choice.

They have come to realise through their experience that the question of care at home typically doesn’t arise until there is a sudden need. Most people think that the stark choice is either living self-sufficiently (without help) in their own familiar surroundings or ‘going into a home’. Bluebird Care can prevent this by offering a realistic alternative to allow people to stay at home, with family, friends and their possessions around them.

No upheaval, no stress and no trouble. Bluebird Care ‘just happens’.

They are known locally for the complex care they provide, which results in a great deal of 24-hour live-in care and night care, which they have become specialists in. However, they provide hundreds of hours of care per week across the borough of Haringey.

Care at home can involve shorter visits, possibly one to two hours of care per week, right through to a daily 12-hour visit. They can assist with shopping, medication, personal care, cooking, going out in the community and more.

Please get in contact to find out about the many different services they can offer. Whatever the care needed in someone’s home, they will do everything they can to provide the support one requires whilst keeping them safe and respecting their dignity at all times.
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Care Provided by Bluebird Care Highgate & Haringey

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36.50

These prices are only a guideline, please contact Bluebird Care Highgate & Haringey to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • George Morris (Director)

Bluebird Care Highgate & Haringey Reviews (27)

9.9

Bluebird Care Highgate & Haringey has a Review Score of 9.9 (9.890) out of 10, based on 14 reviews in the last 2 years.
Over all time Bluebird Care Highgate & Haringey has 27 reviews.

Overall Experience
  • 25
  • 2
  • 0
  • 0
  • 0
Date Published
  • 27
  • 4
  • 5
  • 14
  • 13
Reviewer Connection to Bluebird Care Highgate & Haringey
  • 12
  • 7
  • 4
  • 1
  • 1
  • 1
  • 1
Total of 27, showing 21-27
Review from M K (Daughter of Client) published on 10 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care Highgate and Haringey have provided a wonderful service over the last three months for both my parents.
From the moment I made the first contact, I felt at ease during a very stressful time trying to organise immediate short term care for both my parents.
The service was really efficient
and care was in place within a few days of my initial contact.
Each of the carers that come into my parents to provide care at home are friendly, caring and efficient.
Thank you Bluebird Care - I would not think twice about recommending your service.
Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey

Thank you so much. We are pleased you experienced how efficient we are in setting up and delivering care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lucy M (Daughter of Client) published on 2 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird has provided exceptional care to my mother who is living with Dementia over the last year. The carers are kind and thoughtful and provide companionship as well as care. The office is efficient and well organised and has always been quick to respond to any changes or comments I have made. For
example, when we suddenly were unable to see my mother over Christmas they organised extra visits in next to no time and made that period of difficult isolation for us all so much more bearable. Most importantly, my mother is happy - having been quite nervous about letting people into her house at first she quickly found the carers so thoughtful and kind that she looks forward to their visits.
Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey

Hi Lucy, thank you so much for this amazing feedback. It is great to read about the real team effort in helping your mother feel comfortable with the care she is receiving and that she now looks forward to her visits.

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Review from Sherry L (Niece of Client) published on 3 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Bluebird Care since July 2020.
We were given a list of agencies last year to select an agency of our choice, after checking the list and doing research, we found that Bluebird Care best suited our needs and arranged a visit.
Following the visit we were satisfied that Bluebird best
suited our aunt's needs.
We were looking for personal care and companionship. In the beginning she was only in need of one carer at a time but due to poor health she now needs two carers at a time.
My aunt has been looked after by Bluebird just like we would look after her.
One of the family also comes in once a day, we don't always see the carers, but we have a communication book that has been essential.
We couldn't be happier with the standard of care shown to our aunt.
We have had to adjust the care package several times throughout the time and the agency have been more than accommodating.
Thank you Bluebird Care.
Reply from George Morris, Director at Bluebird Care Highgate & Haringey

Hi Sherry, We are so pleased that we have been able to work so closely with you and other family members to provide the support you envisaged for your aunt. It is wonderful to hear how happy you all are and that you have experienced how hard-working, flexible and accomodating the team is. Thank you for your five-star review.

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Review from Karen G (Daughter of Client) published on 28 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had excellent support over the Christmas days. The staff who came in the morning to help my mother get up were here on time and were very professional, working with my mother and respecting her routines. They were friendly and kind to my mother. Those who we saw in the afternoon for companionship,
were similarly professional, timely and kind and caring. Thank you - it's great to have a reliable source of support.
Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey

Karen, we are so pleased that we were able to provide the support required. It is always encouraging to hear such positive feedback, which we will share with our amazing team.


Thank you for leaving a review.

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Review from Kerrie C (Daughter of Client) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care have been absolutely amazing. I am a carer myself and have been so impressed, grateful and thankful for the wonderful care they have given my parents. They have been so flexible as we have all been adapting over the last 6 months to my parent's health decline and the carers have always
been so kind and professional. I can trust my parent's care to them which is something that I find very hard to do. The whole team have been just fabulous. I can approach them with any worries or changes and they are always there. It’s a HUGE weight off my shoulders.
Reply from George Morris, Director at Bluebird Care Highgate & Haringey

Kerrie, thank you so much for your kind words. It's brilliant to read about your thoughts and experiences of our organisation and our amazing team.

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Review from Ben L (Husband of Client) published on 29 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird agency (since under new management - perhaps 6-12 months ago - not sure) is excellent. We have three superb carers - who simply can't be faulted. Everyone in the office is very friendly and effective - returning calls, dealing with matters promptly.
Reply from George Morris, Director at Bluebird Care Highgate & Haringey

Hello Ben, we really appreciate the positive feedback. Thank you.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Malcolm W (Son of Client) published on 28 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the quality, caring nature and work ethic of the carers we have for 24/7 and supplementary short periods. Very professional and committed to looking after my mother. Cook and clean, do washing, will do shopping, or just provide company.
Reply from George Morris, Director at Bluebird Care Highgate & Haringey

Thank you so much for taking the time to write a review about your experiences with Bluebird Care Highgate & Haringey.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for Bluebird Care Highgate & Haringey is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.890 for Bluebird Care Highgate & Haringey is calculated as follows: ( (74 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 82 Ratings = 4.89
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Highgate & Haringey is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jun 2022

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (4)

Terina

Terina Jones

Job Title: Registered Care Manager Joined: 2020

Terina started working in the care industry in 1999, working as a health care assistant at Southend Hospital. She progressed to mentoring and NVQ assessing other HCA’s in A&E. It was clear that she wanted to continue to pursue a career in health and social care so she took up a registered manager role in a domiciliary care business and has since held operational and regional manager roles. Terina brings a wealth of knowledge and experience to the team as our registered care manager, she has a clear passion for supporting people and working in an organisation where she can make a real difference. Terina has many qualifications, including a level 5 Diploma in Health and Social Care.


Since joining Bluebird Care, Terina has helped the business achieve an overall rating of Outstanding with our regulator the Care Quality Commission, making us the only provider with this rating in the borough of Haringey. Also in late 2022, Terina won a national award, 'Care Manager of the Year' from over 100 nominations at a ceremony in London. We are very proud of her continued success and achievements.


"I feel that Bluebird really cares about the quality of the care that the customers receive, but also the appreciation for the care staff, which is extremely important to me. My goal is to ensure that every customer receives the highest quality person-centred care possible and is treated with respect and dignity at all times. I really enjoy my job as a registered care manager at Bluebird Care Highgate & Haringey and working with my wonderful colleagues"

Bridget

Bridget Inal

Job Title: Customer Care Manager Joined: 2020

Bridget originally trained as a general nurse and gained several years of experience working in acute settings before transferring to the community where she had various roles supporting children, young people, and their families in their own homes.


She had the opportunity to take up a management position in healthcare and this extended to management across adult health and social care. During this time she felt very passionate about making a difference in the lives of people who required care and support. She did everything she could to help them live independent lives and receive the best possible support.


Following a break in her career, Bridget joined Bluebird Care Highgate & Haringey as a care worker and this experience once again enabled her to provide quality care to customers in their own homes. She then had the opportunity to take up the position of care supervisor, a role that she really wanted to do, as it enables her to continue supporting customers but also offering support to care workers.


"Bluebird Care is passionate about the customers they support and the quality of care they deliver. Our entire team value the care staff we employ. My aim is to ensure that our team are well supported and that the care delivered is the best it can be, every single day."

Eka

Eka Kopaleishvili

Job Title: Supervisor Joined: 2021

Eka lived in America for 2 years working as a nanny before moving to London. She started her career as an English teacher, mainly teaching at the secondary school level but longed to work in the care industry. She started working as a care assistant visiting people's homes, delivering a very high level of support and care. She has continued her learning and increased her knowledge around domiciliary care and is now an integral part of the office team where she focuses on supporting our entire care team.


"Fortunately I stumbled across Bluebird Care Highgate and Haringey and quickly realised they provide high-quality care to customers in our local community. I have gained a lot of experience and learnt new skills and I am proud that I am Bluebird Care's field care supervisor because I get the opportunity to share my experience, knowledge and skills with other carers whilst supporting them through their careers".

Angela

Angela Whitear

Job Title: Care Supervisor

Before joining Bluebird Care in April 2020, Angela worked in sales and also in hospices. It was a challenging start and introduction to home care in April 2020 due to COVID-19 but she thoroughly enjoyed her two years as a care assistant and she excelled in her role. Angela continued her progression and became our care coordinator in July 2022 at our neighbouring Camden & Hampstead office before joining the Highgate and Haringey team as our Care Supervisor in September 2023.

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