Bluebird Care Highgate & Haringey

Suite 311 Ashley House, 235-239 High Road, Wood Green, London N22 8HF
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9.9 27 Reviews
  • Bluebird Care Highgate & Haringey, London
Bluebird Care Highgate & Haringey are passionate about keeping their customers safe, secure and happy in their own homes.

They are a truly local provider, purely providing care and support to people who live in the borough of Haringey. They are always close at hand and react quickly and professionally to any situation. The office opened in 2013 with the aim of providing the best possible care in people’s homes and to become the local provider of choice.

They have come to realise through their experience that the question of care at home typically doesn’t arise until there is a sudden need. Most people think that the stark choice is either living self-sufficiently (without help) in their own familiar surroundings or ‘going into a home’. Bluebird Care can prevent this by offering a realistic alternative to allow people to stay at home, with family, friends and their possessions around them.

No upheaval, no stress and no trouble. Bluebird Care ‘just happens’.

They are known locally for the complex care they provide, which results in a great deal of 24-hour live-in care and night care, which they have become specialists in. However, they provide hundreds of hours of care per week across the borough of Haringey.

Care at home can involve shorter visits, possibly one to two hours of care per week, right through to a daily 12-hour visit. They can assist with shopping, medication, personal care, cooking, going out in the community and more.

Please get in contact to find out about the many different services they can offer. Whatever the care needed in someone’s home, they will do everything they can to provide the support one requires whilst keeping them safe and respecting their dignity at all times.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36.50

These prices are only a guideline, please contact Bluebird Care Highgate & Haringey to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • George Morris (Director)

Bluebird Care Highgate & Haringey Reviews (27)

9.9

Bluebird Care Highgate & Haringey has a Review Score of 9.9 (9.898) out of 10, based on 15 reviews in the last 2 years.
Over all time Bluebird Care Highgate & Haringey has 27 reviews.

Overall Experience
  • 25
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Date Published
  • 27
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  • 15
  • 12
Reviewer Connection to Bluebird Care Highgate & Haringey
  • 12
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  • 1
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Total of 27, showing 1-20
Review from C P (Daughter of Client) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is very happy with the services provided by Bluebird and we would highly recommend them to family and friends.
Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey

Thank so much for taking the time to complete the review. We are so pleased that you and your father are very happy with our services and that you would recommend our services.

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Review from A P (Daughter of Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird have been very easy to deal with from the start when we first made contact. Clear on all items and extremely professional while also being caring and friendly. They have build a wonderful relationship with my mother as well as the rest of the family. We cannot recommend them highly enough.
Well done all of you!
Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey

Thank you for review, we appreciate you taking the time to complete this, it means a lot to us all.

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Review from George G (Son of Client) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care provided by Bluebird for my father. I find the carers to be professional and courteous. Also, Bluebird provide timely feedback to me on my father's condition.
They arrange reviews where I can provide necessary feedback on my father's care.
I would recommend them wholeheartedly
to others looking for a care provider.
Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey

Thank you so much for such a lovely review. We appreciate you taking the time to complete this and we are extremely pleased that you are so happy using our service.

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Review from Penelope W (Client) published on 21 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Bluebird have looked after me very well, both the office and the care provided.
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Review from M M (Client) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy with the review, as I am with the carer, and indeed with the experience in all.
Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey

Thank you so much for your lovely review. We are happy you are having such a good experience with our company.

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Review from Victoria B (Daughter of Client) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have relied on Bluebird to care for my two elderly parents for three years now. They are extremely professional when scheduling visits and are always happy to change up the routine to fit around our busy lives. We have settled on several carers who visit on a regular basis. They have built up fantastic
relationships with my parents and can't do enough to help them. We couldn't recommend them more. Thank you Bluebird!
Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey

Dear Victoria, thank you for your review, we are so pleased that you are so happy with our service. We always appreciate a great review and will pass on your compliments to the carers concerned.

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Review from Gita C (Daughter of Client) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Bluebird Care for the last two years to help look after my mother who has Alzheimer's dementia. The carers are kind, caring, always respectful of her wishes and sensitive to her needs. They manage difficult situations in a professional manner and appear well supervised. The office
management team are very quick to respond to any queries and issues are dealt with promptly. We have had to increase the level of care over the two years and this has never been a problem; earlier concerns about continuity of carer were addressed and our mum now has a team of two or three carers who know her well and provide almost all of the visits. It has been a huge weight off my mind to know that my mum is in good, caring hands when I am away and I have no hesitation in recommending the agency.
Reply from George Morris, Director at Bluebird Care Highgate & Haringey

Hello Gita, thank you so much for taking the time to leave your views and feedback.

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Review from Julian O (Son of Client) published on 9 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Bluebird for a number of years and currently have a live-in carer for a 105-year-old woman. The care she has received was been on the whole excellent, although much depends on the character and attitude of the carer. There have been a few issues, understandably to be expected when
dealing with an elderly patient with a fading memory. On the whole, we are satisfied with our current arrangements.
Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey

Dear Julian, thank you so much for taking the time to complete the review, we really appreciate it.

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Review from Stuart H (Nephew of Client) published on 6 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Bluebird team provides 24-hour support to my aunt who is living with Alzheimer's disease. We have been very impressed with the service and the carers. They are thoughtful and kind, always thinking of ways to adapt to give my aunt a good quality of life. The registered care manager and the staff
have gone above and beyond to help us out when circumstances have changed, offering options and solutions. We have often counted ourselves lucky to have found Bluebird. Thank you.
Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey

Thank you so much for such a positive review and we feel privileged, to be able to care for your aunt.

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Review from A H (Wife of Client) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the start of using Bluebird Care services six months ago, we have received excellent care. All the carers are well-trained, punctual, sensitive to my husband's needs, efficient in carrying out his requests, very caring and a pleasure to have in the house. Neither of us has had any cause whatsoever
for any complaint in all this time.
I have also found the contact with the office staff excellent: it is extremely helpful to have such quick and efficient contact by phone and all my requests for extra help etc. have been dealt with expertly. The policy of supervision of carers in the workplace is also very reassuring. We are very pleased, indeed, that we chose Bluebird and would recommend it unreservedly to anyone in our situation.
Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey

Thank you so much for such a lovely review. We really appreciate it and so pleased that you are happy with our service. We will, of course, pass on your compliments to the carers concerned.

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Review from Mandy D (Daughter of Client) published on 26 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the first time we have used Bluebird Care Highgate and Haringey and I was impressed by the team right from the start. We had a visit to outline the service provided and for the team to better understand my mother's needs. We found the team member very caring, and informative and she put us
at ease knowing that Mum would be in safe hands. The carers that they paired Mum with were so kind and treated Mum with respect and made her feel safe. It was a big undertaking handing over the care of my mother to someone else, but they took away that fear and worry, and I could see the smile on my mother's face when she saw them. Mum was encouraged to do activities and interact with others at a centre that they took her to which she loved. I know that when I leave my mother in their care, I won't have to worry at all. Bluebird have been amazing and I look forward to the ongoing relationship that we have with the team. Thank you, Bluebird for everything.
Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey

Thank you so much for a lovely review. We are so glad you are happy with the service we provide for your Mum and look forward to continuing to provide care for your Mum.

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Review from Victoria L (Daughter of Client) published on 5 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird is providing excellent care for my Mum. Since day one they have understood her needs and have tailored their care accordingly. The carers treat her with kindness, compassion, and consideration, protect her dignity, and interact with her in a friendly and gentle way, always basing their approach
around Mum herself, what she would like, what would help, and how she's feeling. Mum can trust them and this brings comfort and security. I then have the confidence and assurance that I need that mum is being well looked after. The agency is very organised, reliable, and professional. Communication is great and they always respond and make sure they are available. They are quick to find solutions to anything that may arise, listen carefully, and do their utmost to help and ensure that things go well and smoothly. They have also been very supportive towards me, showing care and consideration to my family as well as to Mum. Thank you so much, Bluebird.
Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey

Thank you so much for taking the time to write such a lovely review. Looking after your Mum is a pleasure. We always try to ensure that our customers are looked after holistically and are very proud of our care team.

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Review from M B (Client) published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have genuinely rated all as excellent as this is so. The only rating I hesitated on is value for money as it certainly is, i feel, the charges are high, especially extra for weekends and double for bank holidays (£64 an hour!)
Thank you for all you do in the office and in the homes.
Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey

Thank you so much for your five-star rating! We strive to offer an outstanding service and it is nice to receive your comments and know that you rate us so highly.

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Review from Bridget O (Client) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptionally pleased with the service and I have recommended others to the service. The carers are outstanding in their delivery of care.
Very good communication skills from the office. With all the help and support, I am more confident. It has made a huge difference to me since discharge from hospital.
Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey

Dear Bridget, we are so happy that we have made such a difference to you and are so happy that you took the time to write this review. Thank you for your kind words.

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Review from E H (Client) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird carers come to my home every morning to reassure my daughter who doesn't live in London that I am alright. They help with household chores that I can no longer do as my hip prevents me from bending or walking far.
They have all been excellent; friendly, sympathetic, punctual, hardworking,
thoughtful and tolerant of my untidiness. They have posted my letters, watered my plants, emptied my bins.
The visiting rotas are flexible and well organised. I am so glad I have found such a helpful and understanding organisation.
Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey

So pleased to read this feedback. Thank you.

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Review from Frances O (Daughter of Client) published on 18 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is unable to walk and is in great pain. The carers are kind, caring, compassionate and professional. They do everything possible to manage my mother's pain when tending to her care. Aside from her pain, they manage other tasks in a timely and efficient manner. The managers are excellent too.
They deal with enquiries or requests quickly and efficiently. The directors respond to emails expeditiously. It is such a relief that my mother is in capable hands when it comes to the care she receives.
My mother and I feel very much that Bluebird Care are part of the family. We have come to know the carers very well and have built up a rapport with them.
If the carers have any concerns for my mother's skin or her other medical needs that require outside intervention, i.e. doctor or nurse, they immediately bring this to my attention.
Their charges are competitive for such a first-class service.
Both Mum and I are very grateful to Bluebird Care.
Thank you very much.
Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey

Frances, this is such brilliant feedback and we are so pleased that both you and your mum are so happy. Thank you very much for sharing your experiences and thoughts. Terina.

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Review from G S (Client) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy.
Reply from Terina Jones, Registered Care Manager at Bluebird Care Highgate & Haringey

Thank you so much for your review. We are so pleased you are very happy with the care we are providing for you.

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Review from J M (Client) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bluebird Care undertook my care at home following a knee operation and respite care I am pleased I chose them to do so. I have been very pleased with the carers sent to shower and dress me in the mornings and get me safely downstairs. They care for my needs and put me to bed in the evenings. Despite
recent difficulties because of absences due to illness and injury to a few of my carers the management has been able to provide the same good care. I feel safe in their hands.
Reply from George Morris, Director at Bluebird Care Highgate & Haringey

Thank you so much. We are really pleased to hear of your positive experiences and that you feel safe whilst in our hands.

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Review from Stefan S (Son of Client) published on 4 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird (Highgate & Haringey) have been very helpful and accommodating to our needs in looking after my mother with Alzheimer's over the past few months.
The staff communicate really well and the carers have been great.
We will continue to use their services and have no hesitation in recommending
them.
Reply from George Morris, Director at Bluebird Care Highgate & Haringey

Thank you for leaving this review, Stefan. Our team works so hard to make sure their customers are happy and well supported so it's nice to hear that your experiences have been positive.

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Review from Sally M (Daughter of Client) published on 20 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much to the lovely carers who looked after our mum during the early part of the pandemic.
We were so grateful for the care our mum received to help her function living alone and indeed helped extend her independence before her move to a care home 18 months later.
She built relationships
with the carers and was able to have much needed human contact and conversation in addition to the family. We know that she very much enjoyed their company as well as their care.
We so appreciate everything you and your team did for our mum.
Reply from George Morris, Director at Bluebird Care Highgate & Haringey

Thank you for this positive feedback Sally. It's always appreciated by the team after the great work they do.

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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Bluebird Care Highgate & Haringey is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.898 for Bluebird Care Highgate & Haringey is calculated as follows: ( (80 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 88 Ratings = 4.898
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Highgate & Haringey is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jun 2022

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (4)

Terina

Terina Jones

Job Title: Registered Care Manager Joined: 2020

Terina started working in the care industry in 1999, working as a health care assistant at Southend Hospital. She progressed to mentoring and NVQ assessing other HCA’s in A&E. It was clear that she wanted to continue to pursue a career in health and social care so she took up a registered manager role in a domiciliary care business and has since held operational and regional manager roles. Terina brings a wealth of knowledge and experience to the team as our registered care manager, she has a clear passion for supporting people and working in an organisation where she can make a real difference. Terina has many qualifications, including a level 5 Diploma in Health and Social Care.


Since joining Bluebird Care, Terina has helped the business achieve an overall rating of Outstanding with our regulator the Care Quality Commission, making us the only provider with this rating in the borough of Haringey. Also in late 2022, Terina won a national award, 'Care Manager of the Year' from over 100 nominations at a ceremony in London. We are very proud of her continued success and achievements.


"I feel that Bluebird really cares about the quality of the care that the customers receive, but also the appreciation for the care staff, which is extremely important to me. My goal is to ensure that every customer receives the highest quality person-centred care possible and is treated with respect and dignity at all times. I really enjoy my job as a registered care manager at Bluebird Care Highgate & Haringey and working with my wonderful colleagues"

Bridget

Bridget Inal

Job Title: Customer Care Manager Joined: 2020

Bridget originally trained as a general nurse and gained several years of experience working in acute settings before transferring to the community where she had various roles supporting children, young people, and their families in their own homes.


She had the opportunity to take up a management position in healthcare and this extended to management across adult health and social care. During this time she felt very passionate about making a difference in the lives of people who required care and support. She did everything she could to help them live independent lives and receive the best possible support.


Following a break in her career, Bridget joined Bluebird Care Highgate & Haringey as a care worker and this experience once again enabled her to provide quality care to customers in their own homes. She then had the opportunity to take up the position of care supervisor, a role that she really wanted to do, as it enables her to continue supporting customers but also offering support to care workers.


"Bluebird Care is passionate about the customers they support and the quality of care they deliver. Our entire team value the care staff we employ. My aim is to ensure that our team are well supported and that the care delivered is the best it can be, every single day."

Eka

Eka Kopaleishvili

Job Title: Supervisor Joined: 2021

Eka lived in America for 2 years working as a nanny before moving to London. She started her career as an English teacher, mainly teaching at the secondary school level but longed to work in the care industry. She started working as a care assistant visiting people's homes, delivering a very high level of support and care. She has continued her learning and increased her knowledge around domiciliary care and is now an integral part of the office team where she focuses on supporting our entire care team.


"Fortunately I stumbled across Bluebird Care Highgate and Haringey and quickly realised they provide high-quality care to customers in our local community. I have gained a lot of experience and learnt new skills and I am proud that I am Bluebird Care's field care supervisor because I get the opportunity to share my experience, knowledge and skills with other carers whilst supporting them through their careers".

Angela

Angela Whitear

Job Title: Care Supervisor

Before joining Bluebird Care in April 2020, Angela worked in sales and also in hospices. It was a challenging start and introduction to home care in April 2020 due to COVID-19 but she thoroughly enjoyed her two years as a care assistant and she excelled in her role. Angela continued her progression and became our care coordinator in July 2022 at our neighbouring Camden & Hampstead office before joining the Highgate and Haringey team as our Care Supervisor in September 2023.

Frequently Asked Questions about Bluebird Care Highgate & Haringey

What Type of Services does Bluebird Care Highgate & Haringey offer?

Bluebird Care Highgate & Haringey offers Home Care.

How many Carers does Bluebird Care Highgate & Haringey employ?

Bluebird Care Highgate & Haringey employs 36 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Highgate & Haringey to verify any information. View our terms and conditions. Bluebird Care Highgate & Haringey has an Enhanced Service - more info.