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Prestige Care & Support Ltd

1 Brentwood Road, Romford, London RM1 2HA
Prestige Care & Support Ltd Logo
Prestige Care & Support Ltd logo
I can find no fault with this agency, all very organised and even management very 'hands on'!Margaret C(Client / Service User)
Prestige Care & Support Ltd, Romford
we have enormous admiration, gratitude and most importantly trust for every member of the teamJulia G(Daughter of Client/Service User)
Prestige Care & Support Ltd, Romford
Prestige Care & Support Ltd, Romford

Prestige Care & Support Ltd are a care agency that cover the London Boroughs of Havering and Barking & Dagenham. They assist their clients to stay in their own homes for as long as they can and give their clients the choices, respect and dignity throughout all services. The carers are fully trained and skilled in providing care tailored to the needs of older people and adults with dementia.

The service...  

Care Provided by Prestige Care & Support Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £28 - £28
  • Weekly Live-in Care Fees: £800 - £1,200

30 minute calls start from £18.00.

The price(s) shown are provided by the agency. Contact Prestige Care & Support Ltd for full pricing details and T&Cs.

Contact Prestige Care & Support Ltd to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Prestige Care & Support Ltd
  • Private Owned

Person in charge

  • Natasha Talbot (Manager)

Prestige Care & Support Ltd Reviews (57)

9.6

Prestige Care & Support Ltd has a Review Score of 9.6 (9.647) out of 10, based on 12 reviews in the last 2 years. Over all time Prestige Care & Support Ltd has 57 reviews.

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Showing 57 reviews matching selected criteria
Review from N J (Daughter of Client) published on 5 May 2026 Submitted via Postal Card
Overall Experience

Prestige Care have been brilliant with my mum since we changed from an awful experience elsewhere. The carers are very helpful and patient with Mum even when she becomes difficult at times. Carers are always professional and will do all they can to help us for example washing so we don't have to do it on our own visitis which allows us time with Mum instead of doing chores. I would 100% recommend Prestige.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you very much for your kind review. We are pleased that the carers are making things easier for you and allowing you time with your mum.

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Review from M B (Client / Service User) published on 9 April 2026 Submitted via Postal Card
Overall Experience

As a younger client, I was worried and nervous about having carers. Presistige Care have made me feel comfortable in my own home. The carers will do anything for me and have truly made me feel happy and I don't feel embarrassed around them. Thank you!

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you very much for your lovely review. I'm glad our carers make you feel comfortable in your own home.

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Review from David L (Son of Client) published on 26 January 2026 Submitted via Website
Overall Experience

Prestige care have been caring for my dad for the last 8 months the standard of care is excellent. The carers listen to what he wants and he likes to have a laugh with them even having a sing song sometimes which makes his day. I don't know what we would do without the carers at prestige care.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your kind review and I am pleased to hear that the standard of care received is excellent and that your dad enjoys the time that the carers spend with him. Thank you again.

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Review from L C (Daughter of Client) published on 26 November 2025 Submitted via Postal Card
Overall Experience

Prestige have been caring for my mum for 6 months. The carers are friendly and cheerful and treat my mum with respect and dignity. I couldn't be more grateful for the support we receive with Mum, their help is invaluable!

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Hi Thank you so much for your lovely review and that our service provides your Mum with the much needed support. Thank you again for taking the time to review us. Kind Regards

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Review from D E (Client / Service User) published on 5 November 2025 Submitted via Postal Card
Overall Experience

I have found all facets of the care I have received to be very good. Phone calls I have made have always been courteously dealt with. I am very pleased with the service I have received and thank you for the help and assistance that has been given to me.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Hi Thank you very much for your kind review and that you are pleased with the service we provide. Thank you again for taking the time to review us. Kind Regards

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Review from L S (Daughter of Client) published on 8 October 2025 Submitted via Postal Card
Overall Experience

Our experience of the services provided is generally positive. After some initial adjustments to different routine things have worked well. The carers are professional and efficient. They have developed a good rapport with my father.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you for your review and glad things have worked with some slight adjustments and that the carers have good rapport with your father.

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Review from Patricia D (Client / Service User) published on 8 October 2025 Submitted via Postal Card
Overall Experience

Excellent service. All carers are experienced and polite. They will listen and make any suggested changes. I now have a regular carer who is excellent in every way. She is very thorough dealing with me and we have become friends as well. The office are always polite and helpful.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you very much for the lovely review. I am pleased you are happy with your carer and everything she does for you.

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Review from David W (Husband of Client) published on 29 September 2025 Submitted via Website
Overall Experience

Prestige provide a friendly and professional service. My wife is bedridden with Alzheimers and vascular dementia, but is responsive to the kind attention of the carers. I struggled with trying to cope on my own but this is now a great help to me. Thank you Prestige.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Hi David, Thank you for your lovely review and I am pleased to see that the care and support our team have provided has been a great help to you. Thank you again.

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Review from J C (Client / Service User) published on 28 February 2025 Submitted via Postal Card
Overall Experience

My carers are brilliant for me, they're nice and help me with anything I need and help my wife sometimes. They are the best.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you for your lovely comments. We will pass these onto your carers. We know how much they enjoy visiting you.

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Review from Neil G (Son of Client) published on 7 February 2025 Submitted via Website
Overall Experience

We have been very happy with Prestige Care & Support looking after our Mum. From the outset speaking to and meeting the ladies in the office, we have felt reassured and confident with their care. The carers are friendly, fantastic and considerate to Mum. The office are excellent and contact us if there is any concerns or anything is needed for Mum.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review and we are so pleased that you are happy with the care we have been providing to mum. Thank you again.

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Review from Doreen H (Wife of Client) published on 2 September 2024 Submitted via Postal Card
Overall Experience

I am really pleased with the service that I am getting with Prestige Care & support for caring for my husband who has dementia. The carers are very caring and treat my husband with dignity and compassion.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd
Hi Doreen, I am so pleased that you are happy with the care that Prestige are providing to your husband and that they treat him with dignity and compassion.

Thank you again for the lovely review.

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Review from J H (Daughter of Client) published on 8 May 2024 Submitted via Postal Card
Overall Experience

Having had a bad experience of care services in the past for my father-in-law. I did a lot of research before choosing Prestige. They have been looking after my mum once a day in the mornings to help with showering, dressing and medication. I can honestly say, I have made the right choice. There have been no problems and my mum, who was very reluctant at first, is now very happy and enjoys their visits.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review and I am so pleased that your mum is happy with the care we are providing to her each morning and that you made the right choice using Prestige Care. Thank you again for your lovely review it means a lot.

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Review from E T (Client / Service User) published on 8 April 2024 Submitted via Postal Card
Overall Experience

I am very happy with the care that I receive. 90% of the carers are nice, caring and chatty.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Hi, thank you for your lovely review and that you are really happy with your carers and they are nice, caring and chatty. Thank you for taking the time to complete a review for us.

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Review from Kevin M (Client / Service User) published on 28 March 2024 Submitted via Postal Card
Overall Experience
Very good service and very good carers.

Thank you.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Hi, thank you so much for your lovely review and so pleased you are happy with the service we provide to you. Thank you for taking the time to review us.

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Review from H C (Daughter of Client) published on 26 March 2024 Submitted via Postal Card
Overall Experience

We have been using prestige care to support Mum, who has Alzheimer's and allow her to remain in her home. The carers have been kind, friendly and always cheerful. Mum has treat been treated with respect and dignity but most impressive is their patience with her when she's having her bad days and is extra confused. Can't thank them enough as they have enabled Mum to stay at home with Dad who also has his own carers and they both just want to be together in their own home.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review and that with the support of our carers it has allowed your Mum to remain at home and more importantly to be with her husband. I am pleased our carers adapt to meet the needs of your mum and they are friendly and cheerful all of the time. Thank you again for your lovely review we really appreciate it.

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Review from B B (Client / Service User) published on 22 March 2024 Submitted via Postal Card
Overall Experience

Happy with my regular carers.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review and that you are really happy with your regular carers. Thank you for taking the time to review Prestige Care & Support.

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Review from A P (Daughter of Client) published on 22 March 2024 Submitted via Postal Card
Overall Experience
I would like to say a big thank you to all the staff from Prestige Care & Support for looking after my mother. Very friendly, helpful and professional carers.

Mum is enjoying the carers' visits and we, as a family, for their kindness, dignity and personal attention, we appreciate your care!

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review about the care your mother receives from Prestige Care & Support. I am so pleased the carers are friendly, helpful and professional when providing care to your mum. Thank you for taking the time to provide us with a lovely review. Thank you again.

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Review from Joyce W (Client / Service User) published on 21 March 2024 Submitted via Postal Card
Overall Experience

Kind, caring, very helpful and friendly. Nothing too much trouble. Very competent.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Hi Joyce, thank you so much for your lovely review, we are so pleased you are happy with the care we are providing for you and that the carers are kind, caring and very helpful. Thank you for taking the time to review us.

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Review from Dianne M (Daughter of Client) published on 20 March 2024 Submitted via Postal Card
Overall Experience
We only have 3 half hour visits a week which suits us very well at the moment but it's good to know that Prestige Care & Support are flexible.
Contact with the office has been very easy and the pricing is very competitive.

I would recommend Prestige Care & Support.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you for the lovely review and we are flexible and our pricing is competitive. Thank you again for taking the time to review us.

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Review from Mick O (Son of Client) published on 3 October 2023 Submitted via Postal Card
Overall Experience

Excellent care service. Carers friendly and polite. My mother has only good things to say about them. Just mentioned that the cleaning is irregular. No cleaning this week?

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd
Hi,
Many thanks for your lovely review. I am sorry to hear about the cleaning but I believe this is booked for every other week. I will get one of my team to give your mum a call to ensure this is sufficient.

Thank you again.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 December 2025
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Prestige Care & Support Ltd.

Awards / Recognitions (1)

Meet the Team (1)

Natasha Talbot Job Title: Registered Manager/Owner Joined: 2014
Natasha Talbot

I have always had secretarial/PA experience, working in Accountants and Property companies. When I left to have a family I felt I needed time for myself and decided to try care work. I absolutely loved visiting people in their own homes, providing them with care and support and a lovely chat. It was all made worthwhile to see the smiles on my client's faces.

I have been working in care for over 10 years in both a Domiciliary and a Care Home. I have a real passion for delivering first-class care to the clients we have and our main aim is to assist our clients to live an independent life in their own homes with our staff's support.

I have gained my NVQ Level 5 in Health and Social Care and am always striving to learn more about the Health & Social care sector.

Working as a carer is not an easy job, it is very emotionally and physically demanding but we have a lovely group of superheroes working for us and very much valued and appreciated. We are a care agency that really does care.

Frequently Asked Questions about Prestige Care & Support Ltd

How many Carers does Prestige Care & Support Ltd employ?

Prestige Care & Support Ltd employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prestige Care & Support Ltd to verify any information. View our terms and conditions. Prestige Care & Support Ltd has an Enhanced Service - more info.