Prestige Care & Support Ltd

1 Brentwood Road, Romford RM1 2HA
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9.8 51 Reviews
  • Prestige Care & Support Ltd, Romford
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Care Provided by Prestige Care & Support Ltd

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £28

These prices are only a guideline, please contact Prestige Care & Support Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Prestige Care & Support Ltd

Person in charge

  • Natasha Talbot (Manager)
Are you the Owner/Manager of Prestige Care & Support Ltd? View your Advertising Options

Prestige Care & Support Ltd Reviews (51)

9.8

Prestige Care & Support Ltd has a Review Score of 9.8 (9.821) out of 10, based on 13 reviews in the last 2 years.
Over all time Prestige Care & Support Ltd has 51 reviews.

Overall Experience
  • 47
  • 4
  • 0
  • 0
  • 0
Date Published
  • 51
  • 1
  • 3
  • 13
  • 38
Reviewer Connection to Prestige Care & Support Ltd
  • 24
  • 15
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 51, showing 41-51
Review from M F (Granddaughter of Client) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy and satisfied with the care I receive daily. I have helpful, understanding and supportive carers. I feel very cared for and very comfortable in my own home when they are here. The carers are very happy in nature and that makes me happy.
Reply from Natasha Talbot at Prestige Care & Support Ltd

Thank you very much for your lovely review and so pleased you are happy with the care you are receiving.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julie D (Client) assisted by family/friend published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Was very pleased with the service- and some make you laugh.
Reply from Natasha Talbot at Prestige Care & Support Ltd

Hi Julie, Thank you for your review. I am pleased you like the service you receive and the carers make you laugh.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David D (Client) assisted by family/friend published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers very helpful - always do whatever asked.
We like the earlier time for bedtime.
Reply from Natasha Talbot at Prestige Care & Support Ltd

Hi David, Thank you for your review. I am pleased you find the carers helpful and I will ensure your evening call remains at the early time that you currently have.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Norman D (Client) assisted by family/friend published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love the carers a lot - they help me.
Reply from Natasha Talbot at Prestige Care & Support Ltd

Thank you for your review Norman and I am pleased you love all of your carers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rosalind H (Client) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very reliable staff, always cheerful and willing to help in any way.
Reply from Natasha Talbot at Prestige Care & Support Ltd

Thank you so much for your lovely review, Rosalind. I am so pleased you are happy with all of our staff. Many thanks.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Florence S (Daughter of Client) assisted by family/friend published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can honestly say that Mum was very apprehensive about having the help of a carer and did not want to lose her independence. The support and kindness that the carer always shows toward her is valued. They always laugh and share a joke. Mum looks forward to her visits. Thank you for putting my mind
at rest and the support that you give me.
Reply from Natasha Talbot at Prestige Care & Support Ltd

We are pleased you are happy with the service our carers provide to your Mum and that this gives you peace of mind.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A D (Client) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The treatment I receive is very good. My lady is very good at her job and caring. Nothing is too much trouble. I am well pleased.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Iris T (Client) published on 6 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the managers are really lovely. Also, the staff are very kind to me. I really am happy to be here with them.
Reply from Natasha Talbot at Prestige Care & Support Ltd

Hi Iris, I am so pleased you are happy with the care we provide and it is a pleasure to have you as one of our clients. Regards

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret C (Client) published on 25 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers very kind and considerate and well trained in their duty of care! All sharing a good sense of humour which is great therapy! I can find no fault with this agency, all very organised and even management very 'hands on'!
  • Staff
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Review from Frances S (Client) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very satisfied with this agency.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julia G (Daughter of Client) published on 30 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were recommended Prestige Care a couple of years ago when our Mother was diagnosed with dementia and we realized she needed help so she could stay in her own home. Their support, professional approach and real care has not wavered over the time. They have assessed and met every change and urgency
that has presented itself over time. I/we have enormous admiration, gratitude and most importantly trust for every member of the team. Thank you.
Reply from Natasha, Care Manager at Prestige Care & Support Ltd

Thank you for your lovely review Julia, Natasha care manager

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Prestige Care & Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.821 for Prestige Care & Support Ltd is calculated as follows: ( (66 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 78 Ratings = 4.821
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prestige Care & Support Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

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