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Prestige Care & Support Ltd

1 Brentwood Road, Romford, London RM1 2HA
Prestige Care & Support Ltd Logo
Prestige Care & Support Ltd logo
I can find no fault with this agency, all very organised and even management very 'hands on'!Margaret C(Client / Service User)
Prestige Care & Support Ltd, Romford
we have enormous admiration, gratitude and most importantly trust for every member of the teamJulia G(Daughter of Client/Service User)
Prestige Care & Support Ltd, Romford
Prestige Care & Support Ltd, Romford

Prestige Care & Support Ltd are a care agency that cover the London Boroughs of Havering and Barking & Dagenham. They assist their clients to stay in their own homes for as long as they can and give their clients the choices, respect and dignity throughout all services. The carers are fully trained and skilled in providing care tailored to the needs of older people and adults with dementia.

The service...  

Care Provided by Prestige Care & Support Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £28 - £28
  • Weekly Live-in Care Fees: £800 - £1,200

30 minute calls start from £18.00.

The price(s) shown are provided by the agency. Contact Prestige Care & Support Ltd for full pricing details and T&Cs.

Contact Prestige Care & Support Ltd to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Prestige Care & Support Ltd
  • Private Owned

Person in charge

  • Natasha Talbot (Manager)

Prestige Care & Support Ltd Reviews (57)

9.6

Prestige Care & Support Ltd has a Review Score of 9.6 (9.647) out of 10, based on 12 reviews in the last 2 years. Over all time Prestige Care & Support Ltd has 57 reviews.

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Showing 57 reviews matching selected criteria
Review from P L (Daughter of Client) published on 26 May 2023 Submitted via Postal Card
Overall Experience

My mum is really happy with the carers, they treat her with dignity and respect. I would definitely recommend to anyone needing help at home, this is a company to trust.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review. We are so pleased your mum is happy with our carers and they treat her with dignity and respect. Thank you again for a lovely review.

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Review from Callum M (Grandson of Client) published on 18 May 2023 Submitted via Postal Card
Overall Experience
Prestige Care have been providing care for my grandad since December last year and to call them excellent would be an understatement. Each carer always has a smile of their face upon arrival and always make sure that my grandad is happy when leaving.

A big thanks to all the carers!

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review and we are so pleased that your grandad is happy with the service we provide. Thank you again.

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Review from M A (Client / Service User) published on 12 May 2023 Submitted via Postal Card
Overall Experience

After having two previous agencies, I was so pleased to find Prestige Care. I am so thankful for the daily help they provide me with care. My carers come in three times a day, wash and dress me and make my food - they always do it with a smile. The office is helpful and always sorts my calls if I have an appointment I need to go to. Overall, a very good company.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Many thanks for your lovely review, and we are so pleased you have found our agency and thankful for the care and support with your care. I am pleased our office is always there to help you as we do try to be as flexible as we can to meet our client's needs. Thank you once again.

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Review from M D (Granddaughter of Client) published on 25 April 2023 Submitted via Postal Card
Overall Experience

My grandma has been receiving care since just after Christmas and I can honestly say the carers have been amazing. Nothing is too much trouble and they make her smile. It makes my life easier knowing she is being looked after by a great team.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review and I am so pleased that you find the team amazing and that nothing is too much trouble. Thank you again.

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Review from Karen W (Daughter of Client) published on 27 January 2023 Submitted via Website
Overall Experience

Prestige Care have been wonderful. They stepped in with care for my mother knowing that it would only be temporary as we are trying to getting her into a care home. The carers are all very friendly and helpful.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review and we are so happy we could help until your mum gets moved into the care home which is right for her. Thank you again.

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Review from Louise T (Daughter of Client) published on 17 January 2023 Submitted via Website
Overall Experience

My mum receives excellent care from Prestige Care the carers are lovely and can never do enough to help her. It has given us, as a family, peace of mind knowing that she is well cared for and she really enjoys their daily visits.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you very much for your lovely review and we are so pleased that your mum and your family are happy with the care you receive, this is what we aim for.

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Review from Marjorie M (Client / Service User) published on 8 June 2021 Submitted via Postal Card
Overall Experience

All the members of staff are pleasant and very helpful. They are very easy to talk to. Telephoning is easy, and the staff listen and are helpful.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review Marjorie, so pleased you are happy with our service overall and find it easy to call us. Thank you again.

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Review from D M (Sister of Client) published on 3 May 2021 Submitted via Postal Card
Overall Experience

On the whole, my sister receives excellent service - I could not care for her as the carers do. I am very happy with the service.

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Review from W D (Client / Service User) published on 26 April 2021 Submitted via Website
Overall Experience

I feel the service I receive is very good - highly professional carers and management, five-stars. Would recommend them 100% to anyone needing help in their home. Thank you to all the team at Prestige.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review and I am so pleased you are happy with the service our carers provide to you. Thank you again.

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Review from T W (Client / Service User) published on 23 April 2021 Submitted via Postal Card
Overall Experience

Everybody with Prestige Care is very helpful. You help them where you can and they will help you all very well.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review. Being one of our longest clients, it's so nice to hear you are so happy and all of our staff are so helpful. Thank you again.

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Review from Brenda H (Wife of Client) published on 20 April 2021 Submitted via Postal Card
Overall Experience

Prestige Care looked after my mother for several years. I had no hesitation in using Prestige for my husband. The professionalism and care to the client and family are wonderful. I have confidence in their work. All staff are kind and friendly.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Many thanks for your lovely review Brenda, we are so pleased you are happy with the care for your Husband and pleased we can provide this service after we cared for your Mum.

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Review from J S (Son of Client) published on 20 April 2021 Submitted via Website
Overall Experience

We are so happy with the care that our mum receives from Prestige Care & Support Ltd, nothing is too much trouble from the carers. So pleased we found them as mum really enjoys their visits twice a day with her regular carers.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review, and so pleased your Mum is happy with her regular carers.

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Review from E C (Daughter of Client) published on 12 April 2021 Submitted via Postal Card
Overall Experience

We are very pleased with the care that Dad receives. All carers are very professional and their happy and caring ways help us all to deal with some very challenging days. So pleased with Prestige Care & Support Ltd.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Many thanks for your lovely review and we hope you continue to be very happy with our service and our lovely carers.

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Review from J N (Daughter of Client) published on 12 April 2021 Submitted via Postal Card
Overall Experience

My mum seems happy with the care she receives, half an hour seven days a week. I am happy that she has only the two ladies attending. They are both efficient, pleasant and carry out their duties as asked.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Many thanks for your lovely review and we are so pleased your Mum is happy with the care we provide.

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Review from J M (Client / Service User) published on 25 March 2021 Submitted via Postal Card
Overall Experience

Helpful, professional staff. Excellent reliability. Highly recommended.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Many thanks for your lovely review and I am so pleased you are happy with the service we provide.

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Review from Wendy S (Daughter of Client) published on 22 March 2021 Submitted via Postal Card
Overall Experience

The girls are always lovely and chat to Mum, friendly and joke, sometimes there was not enough time in between the breakfast call and Mum sleeping trough lunchtime - so was going to cut down calls. But this has now been addressed and seems to be working. I do have a favourite who is an outstanding carer in every way - she makes every visit fun and thorough. The girls give good advice if I have concerns. I will always try to wash Mum's hair but breakfast call is only half an hour so need to fit a lot in with washdown so I like to get Mum's hair washed once per week. This cannot be done on breakfast call as no time sometimes. I feel a little awkward asking girls to wash Mum's hair at other times during the day.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Many thanks for your lovely review and so pleased that the issues you raised with us have been sorted now. Please feel free to contact us should any other issues arise that need our attention.

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Review from Dorothy H (Client / Service User) published on 9 March 2021 Submitted via Postal Card
Overall Experience

Thank you for your care and consideration. Helpful in all aspects. Big thank you.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Dorothy, I am so pleased you are happy with our service and I hope you will continue to enjoy the visits from our carers. Many thanks.

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Review from Noel H (Client / Service User) published on 15 February 2021 Submitted via Postal Card
Overall Experience

First-class carers.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

I am so pleased you like your carers and we hope you continue to be happy with our service.

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Review from Peggy J (Client / Service User) published on 12 February 2021 Submitted via Postal Card
Overall Experience

Have been with Prestige Care since the 2nd of March 2016 and can honestly say I cannot fault them at all. I can have a joke and a laugh with them.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you for your lovely review, we enjoy your regular calls to our office and are so pleased you are happy with our service and continue to be.

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Review from Olive C (Client / Service User) published on 5 February 2021 Submitted via Postal Card
Overall Experience

I have always found staff very friendly and caring. Sometimes too helpful I feel like I belong to a big family- because living on my own people do not want to listen. But with my new family, things are different and always there.

Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Many thanks for your review. We are so pleased you feel like you are part of a big family. I hope we continue to deliver an excellent service to you.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 December 2025
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Prestige Care & Support Ltd.

Awards / Recognitions (1)

Meet the Team (1)

Natasha Talbot Job Title: Registered Manager/Owner Joined: 2014
Natasha Talbot

I have always had secretarial/PA experience, working in Accountants and Property companies. When I left to have a family I felt I needed time for myself and decided to try care work. I absolutely loved visiting people in their own homes, providing them with care and support and a lovely chat. It was all made worthwhile to see the smiles on my client's faces.

I have been working in care for over 10 years in both a Domiciliary and a Care Home. I have a real passion for delivering first-class care to the clients we have and our main aim is to assist our clients to live an independent life in their own homes with our staff's support.

I have gained my NVQ Level 5 in Health and Social Care and am always striving to learn more about the Health & Social care sector.

Working as a carer is not an easy job, it is very emotionally and physically demanding but we have a lovely group of superheroes working for us and very much valued and appreciated. We are a care agency that really does care.

Frequently Asked Questions about Prestige Care & Support Ltd

How many Carers does Prestige Care & Support Ltd employ?

Prestige Care & Support Ltd employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prestige Care & Support Ltd to verify any information. View our terms and conditions. Prestige Care & Support Ltd has an Enhanced Service - more info.