Prestige Care & Support Ltd

1 Brentwood Road, Romford RM1 2HA
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9.6 55 Reviews
  • Prestige Care & Support Ltd, Romford
Prestige Care & Support Ltd are a care agency that cover the London Boroughs of Havering and Barking & Dagenham. They assist their clients to stay in their own homes for as long as they can and give their clients the choices, respect and dignity throughout all services. The carers are fully trained and skilled in providing care tailored to the needs of older people and adults with dementia.

The service has built up a strong local reputation and gains many clients through word-of-mouth, benefitting from a natural ability to care for others in a friendly and compassionate manner. Prestige Care & Support works closely with their clients and their families to ensure all clients stay as independent as they can and living with their home comforts.

A range of funding options are available and all care workers have relevant qualifications and experience.
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Care Provided by Prestige Care & Support Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £28
  • Weekly Live-in Care Fees: £800 – £1200

30 minute calls start from £18.00.

These prices are only a guideline, please contact Prestige Care & Support Ltd to find out the exact price for your requirements.

Contact Prestige Care & Support Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Prestige Care & Support Ltd to get a personalised quote.

Good to Know

Owner

  • Prestige Care & Support Ltd
  • Privately Owned

Person in Charge

  • Natasha Talbot (Manager)

Prestige Care & Support Ltd Reviews (55)

9.6

Prestige Care & Support Ltd has a Review Score of 9.6 (9.608) out of 10, based on 11 reviews in the last 2 years.
Over all time Prestige Care & Support Ltd has 55 reviews.

Overall Experience
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Date Published
  • 55
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Reviewer Connection to Prestige Care & Support Ltd
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Total of 55, showing 21-40
Review from M A (Client) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After having two previous agencies, I was so pleased to find Prestige Care. I am so thankful for the daily help they provide me with care. My carers come in three times a day, wash and dress me and make my food - they always do it with a smile. The office is helpful and always sorts my calls if I have
an appointment I need to go to. Overall, a very good company.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support LtdMany thanks for your lovely review, and we are so pleased you have found our agency and thankful for the care and support with your care. I am pleased our office is always there to help you as we do try to be as flexible as we can to meet our client's needs. Thank you once again.
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Review from M D (Granddaughter of Client) published on 25 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma has been receiving care since just after Christmas and I can honestly say the carers have been amazing. Nothing is too much trouble and they make her smile. It makes my life easier knowing she is being looked after by a great team.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support LtdThank you so much for your lovely review and I am so pleased that you find the team amazing and that nothing is too much trouble. Thank you again.
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Review from Karen W (Daughter of Client) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prestige Care have been wonderful. They stepped in with care for my mother knowing that it would only be temporary as we are trying to getting her into a care home. The carers are all very friendly and helpful.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support LtdThank you so much for your lovely review and we are so happy we could help until your mum gets moved into the care home which is right for her. Thank you again.
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Review from Louise T (Daughter of Client) published on 17 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum receives excellent care from Prestige Care the carers are lovely and can never do enough to help her. It has given us, as a family, peace of mind knowing that she is well cared for and she really enjoys their daily visits.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support LtdThank you very much for your lovely review and we are so pleased that your mum and your family are happy with the care you receive, this is what we aim for.
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Review from Marjorie M (Client) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the members of staff are pleasant and very helpful. They are very easy to talk to. Telephoning is easy, and the staff listen and are helpful.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support LtdThank you so much for your lovely review Marjorie, so pleased you are happy with our service overall and find it easy to call us. Thank you again.
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Review from D M (Sister of Client) published on 3 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, my sister receives excellent service - I could not care for her as the carers do. I am very happy with the service.
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Review from W D (Client) published on 26 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel the service I receive is very good - highly professional carers and management, five-stars. Would recommend them 100% to anyone needing help in their home. Thank you to all the team at Prestige.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support LtdThank you so much for your lovely review and I am so pleased you are happy with the service our carers provide to you. Thank you again.
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Review from T W (Client) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody with Prestige Care is very helpful. You help them where you can and they will help you all very well.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support LtdThank you so much for your lovely review. Being one of our longest clients, it's so nice to hear you are so happy and all of our staff are so helpful. Thank you again.
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Review from Brenda H (Wife of Client) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prestige Care looked after my mother for several years. I had no hesitation in using Prestige for my husband. The professionalism and care to the client and family are wonderful. I have confidence in their work. All staff are kind and friendly.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support LtdMany thanks for your lovely review Brenda, we are so pleased you are happy with the care for your Husband and pleased we can provide this service after we cared for your Mum.
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Review from J S (Son of Client) published on 20 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so happy with the care that our mum receives from Prestige Care & Support Ltd, nothing is too much trouble from the carers. So pleased we found them as mum really enjoys their visits twice a day with her regular carers.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support LtdThank you so much for your lovely review, and so pleased your Mum is happy with her regular carers.
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Review from E C (Daughter of Client) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care that Dad receives. All carers are very professional and their happy and caring ways help us all to deal with some very challenging days. So pleased with Prestige Care & Support Ltd.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support LtdMany thanks for your lovely review and we hope you continue to be very happy with our service and our lovely carers.
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Review from J N (Daughter of Client) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum seems happy with the care she receives, half an hour seven days a week. I am happy that she has only the two ladies attending. They are both efficient, pleasant and carry out their duties as asked.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support LtdMany thanks for your lovely review and we are so pleased your Mum is happy with the care we provide.
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Review from J M (Client) assisted by family/friend published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helpful, professional staff. Excellent reliability. Highly recommended.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support LtdMany thanks for your lovely review and I am so pleased you are happy with the service we provide.
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Review from Wendy S (Daughter of Client) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The girls are always lovely and chat to Mum, friendly and joke, sometimes there was not enough time in between the breakfast call and Mum sleeping trough lunchtime - so was going to cut down calls. But this has now been addressed and seems to be working. I do have a favourite who is an outstanding carer
in every way - she makes every visit fun and thorough. The girls give good advice if I have concerns. I will always try to wash Mum's hair but breakfast call is only half an hour so need to fit a lot in with washdown so I like to get Mum's hair washed once per week. This cannot be done on breakfast call as no time sometimes. I feel a little awkward asking girls to wash Mum's hair at other times during the day.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support LtdMany thanks for your lovely review and so pleased that the issues you raised with us have been sorted now. Please feel free to contact us should any other issues arise that need our attention.
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Review from Dorothy H (Client) published on 9 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for your care and consideration. Helpful in all aspects. Big thank you.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support LtdDorothy, I am so pleased you are happy with our service and I hope you will continue to enjoy the visits from our carers. Many thanks.
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Review from Noel H (Client) published on 15 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-class carers.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support LtdI am so pleased you like your carers and we hope you continue to be happy with our service.
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Review from Peggy J (Client) published on 12 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been with Prestige Care since the 2nd of March 2016 and can honestly say I cannot fault them at all. I can have a joke and a laugh with them.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support LtdThank you for your lovely review, we enjoy your regular calls to our office and are so pleased you are happy with our service and continue to be.
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Review from Olive C (Client) published on 5 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found staff very friendly and caring. Sometimes too helpful I feel like I belong to a big family- because living on my own people do not want to listen. But with my new family, things are different and always there.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support LtdMany thanks for your review. We are so pleased you feel like you are part of a big family. I hope we continue to deliver an excellent service to you.
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Review from B W (Mother of Client) published on 5 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter needs 2 carers four times daily. She has to have help with all the aspects of daily living. She is usually treated with dignity and respect. The agency on a whole listen to our worries for her and her care and usually acts on them. She is allowed to voice her concerns. They give her time
to wake up, to feed her (poor chewing) and ensures she gets adequate fluid intake.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support LtdMany thanks for your review and we do hope you continue to be happy with our service.
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Review from Tracey S (Daughter of Client) published on 5 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very reliable, friendly and caring.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support LtdMany thanks for your lovely review and we hope you continue to be happy with our service.
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Current Review Score: 9.6 (9.608)

Overview of Review Score

The Review Score of 9.6 (9.608) out of 10 for Prestige Care & Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Prestige Care & Support Ltd is calculated as follows: ( (56 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 66 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Prestige Care & Support Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 4.775
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Natasha

Natasha Talbot

Job Title: Registered Manager/Owner Joined: 2014

I have always had secretarial/PA experience, working in Accountants and Property companies. When I left to have a family I felt I needed time for myself and decided to try care work. I absolutely loved visiting people in their own homes, providing them with care and support and a lovely chat. It was all made worthwhile to see the smiles on my client's faces.


I have been working in care for over 10 years in both a Domiciliary and a Care Home. I have a real passion for delivering first-class care to the clients we have and our main aim is to assist our clients to live an independent life in their own homes with our staff's support.


I have gained my NVQ Level 5 in Health and Social Care and am always striving to learn more about the Health & Social care sector.


Working as a carer is not an easy job, it is very emotionally and physically demanding but we have a lovely group of superheroes working for us and very much valued and appreciated. We are a care agency that really does care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prestige Care & Support Ltd to verify any information. View our terms and conditions. Prestige Care & Support Ltd has an Enhanced Service - more info.