Prestige Care & Support Ltd

1 Brentwood Road, Romford RM1 2HA
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9.8 50 Reviews
  • Prestige Care & Support Ltd, Romford
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £20

These prices are only a guideline, please contact Prestige Care & Support Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Prestige Care & Support Ltd

Person in charge

  • Natasha Talbot (Manager)
Are you the Owner/Manager of Prestige Care & Support Ltd? View your Advertising Options

Prestige Care & Support Ltd Reviews (50)

9.8

Prestige Care & Support Ltd has a Review Score of 9.8 (9.833) out of 10, based on 12 reviews in the last 2 years.
Over all time Prestige Care & Support Ltd has 50 reviews.

Overall Experience
  • 46
  • 4
  • 0
  • 0
  • 0
Date Published
  • 50
  • 0
  • 2
  • 12
  • 38
Reviewer Connection to Prestige Care & Support Ltd
  • 24
  • 15
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 50, showing 21-40
Review from D M (Sister of Client) published on 3 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, my sister receives excellent service - I could not care for her as the carers do. I am very happy with the service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from W D (Client) published on 26 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel the service I receive is very good - highly professional carers and management, five-stars. Would recommend them 100% to anyone needing help in their home. Thank you to all the team at Prestige.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review and I am so pleased you are happy with the service our carers provide to you. Thank you again.

  • Staff
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  • Treated with Dignity
  • Value for Money
Review from T W (Client) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody with Prestige Care is very helpful. You help them where you can and they will help you all very well.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review. Being one of our longest clients, it's so nice to hear you are so happy and all of our staff are so helpful. Thank you again.

  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Brenda H (Wife of Client) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prestige Care looked after my mother for several years. I had no hesitation in using Prestige for my husband. The professionalism and care to the client and family are wonderful. I have confidence in their work. All staff are kind and friendly.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Many thanks for your lovely review Brenda, we are so pleased you are happy with the care for your Husband and pleased we can provide this service after we cared for your Mum.

  • Staff
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  • Treated with Dignity
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Review from J S (Son of Client) published on 20 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so happy with the care that our mum receives from Prestige Care & Support Ltd, nothing is too much trouble from the carers. So pleased we found them as mum really enjoys their visits twice a day with her regular carers.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review, and so pleased your Mum is happy with her regular carers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E C (Daughter of Client) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care that Dad receives. All carers are very professional and their happy and caring ways help us all to deal with some very challenging days. So pleased with Prestige Care & Support Ltd.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Many thanks for your lovely review and we hope you continue to be very happy with our service and our lovely carers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J N (Daughter of Client) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum seems happy with the care she receives, half an hour seven days a week. I am happy that she has only the two ladies attending. They are both efficient, pleasant and carry out their duties as asked.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Many thanks for your lovely review and we are so pleased your Mum is happy with the care we provide.

  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from J M (Client) assisted by family/friend published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helpful, professional staff. Excellent reliability. Highly recommended.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Many thanks for your lovely review and I am so pleased you are happy with the service we provide.

  • Staff
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  • Treated with Dignity
  • Value for Money
Review from Wendy S (Daughter of Client) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The girls are always lovely and chat to Mum, friendly and joke, sometimes there was not enough time in between the breakfast call and Mum sleeping trough lunchtime - so was going to cut down calls. But this has now been addressed and seems to be working. I do have a favourite who is an outstanding carer
in every way - she makes every visit fun and thorough. The girls give good advice if I have concerns. I will always try to wash Mum's hair but breakfast call is only half an hour so need to fit a lot in with washdown so I like to get Mum's hair washed once per week. This cannot be done on breakfast call as no time sometimes. I feel a little awkward asking girls to wash Mum's hair at other times during the day.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Many thanks for your lovely review and so pleased that the issues you raised with us have been sorted now. Please feel free to contact us should any other issues arise that need our attention.

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Review from Dorothy H (Client) published on 9 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for your care and consideration. Helpful in all aspects. Big thank you.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Dorothy, I am so pleased you are happy with our service and I hope you will continue to enjoy the visits from our carers. Many thanks.

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Review from Noel H (Client) published on 15 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-class carers.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

I am so pleased you like your carers and we hope you continue to be happy with our service.

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Review from Peggy J (Client) published on 12 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been with Prestige Care since the 2nd of March 2016 and can honestly say I cannot fault them at all. I can have a joke and a laugh with them.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you for your lovely review, we enjoy your regular calls to our office and are so pleased you are happy with our service and continue to be.

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Review from Olive C (Client) published on 5 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found staff very friendly and caring. Sometimes too helpful I feel like I belong to a big family- because living on my own people do not want to listen. But with my new family, things are different and always there.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Many thanks for your review. We are so pleased you feel like you are part of a big family. I hope we continue to deliver an excellent service to you.

  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from B W (Mother of Client) published on 5 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter needs 2 carers four times daily. She has to have help with all the aspects of daily living. She is usually treated with dignity and respect. The agency on a whole listen to our worries for her and her care and usually acts on them. She is allowed to voice her concerns. They give her time
to wake up, to feed her (poor chewing) and ensures she gets adequate fluid intake.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Many thanks for your review and we do hope you continue to be happy with our service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tracey S (Daughter of Client) published on 5 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very reliable, friendly and caring.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Many thanks for your lovely review and we hope you continue to be happy with our service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julie A (Daughter of Client) published on 16 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad received care from the beginning of March on a daily basis with help to get washed and dressed. The carer was extremely helpful and understanding with any requests. My dad became ill more frequently with hospital admissions. Each time I notified Prestige Care and I was dealt with in a most professional
manner with empathy. I received calls from the management team asking after my dad which I thought was very kind. My dad's health deteriorated rapidly increasing the care to two calls per day, again the staff acted in their professional and friendly capacity. I would recommend the care agency and all the staff and management team alike they treated us with the utmost help and support at a very difficult time.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Many thanks for your lovely review and glad we made things a little easier during your family's difficult time. Wishing you and your family all the best.

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Review from Gwen H (Client) published on 19 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care I am receiving. I have been treated in a very friendly but professional manner. Nothing is too much trouble for the carers. I would always recommend them and am very grateful I chose this company.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review Gwen and I'm so pleased you are happy with the care and support you receive from our staff.

  • Staff
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Review from Melanie S (Daughter-in-law of Client) published on 29 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prestige Care has cared for my mother-in-law for the last six months and I am so pleased with the dignity and respect they always show her always. All carers are lovely and have helped us so much in the knowledge she is looked after so well. Thank you all.
Reply from Natasha Talbot, Care Manager at Prestige Care & Support Ltd

Thank you so much for your lovely review and so pleased you are given peace of mind.

  • Staff
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  • Management
  • Treated with Dignity
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Review from B F (Daughter of Client) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with the service provided. We have found your staff to be courteous, friendly and very professional.
Well done to all your staff and wishing you all a very merry Christmas and a happy new year.
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  • Treated with Dignity
  • Value for Money
Review from M F (Granddaughter of Client) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy and satisfied with the care I receive daily. I have helpful, understanding and supportive carers. I feel very cared for and very comfortable in my own home when they are here. The carers are very happy in nature and that makes me happy.
Reply from Natasha Talbot at Prestige Care & Support Ltd

Thank you very much for your lovely review and so pleased you are happy with the care you are receiving.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Prestige Care & Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Prestige Care & Support Ltd is calculated as follows: ( (61 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prestige Care & Support Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

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